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FAQ

If you are fully aware of the category of your question, you may choose one of the categories below for frequently asked questions.
Catalogue: General FAQ, HDD FAQ, VGA FAQ, Audio FAQ.
Keyword:
Question (Q&A-112|363): I'm using M.2 SATA3 6.0 Gbps module on Fatal1ty 990FX Killer, is there any tips to maximize the performance?(5/1/2014)
Question (Q&A-111|361): How to enabled AMD Dual Graphics feature on AMD Platform?(3/1/2014)
Question (Q&A-110|362): There still have two unknown devices "IKBMON_01” and "IMSMON_01” in device manager on H61 series motherboards, after install all drivers from support CD, what driver should I install for them?
(2/1/2014)
Question (Q&A-108|359): When enabling ASRock A-Tuning, I get two error messages below: Assertion failed: m_strCurrentPath.Length() > 0, file Module\OMG\Registry.cpp, line 372 Abnormal program termination.
How do I solve this problem?
(12/1/2013)
Question (Q&A-107|358): My DN2800MT system gets a distorted screen through the LVDS panel at Windows 7 boot screen. What should I do?(10/1/2013)
Question (Q&A-106|354): My SD card reader on the Wi-SD box can't detect SD cards. What should I do to make the SD card reader work properly?(9/1/2013)
Question (Q&A-106|352): I cannot install the VGA driver in the support CD for the integrated graphics of CPU E3-1265L v3. Which VGA driver should I install for CPU E3-1265L v3?(9/1/2013)
Question (Q&A-106|355): After I've installed all of the drivers for Z87 OC Formula with Windows 7 64bit OS on a GPT format drive the system cannot be shut down. What should I do?(9/1/2013)
Question (Q&A-106|351): My eSATA device cannot be detected by ASMedia SATA3 controller on Z87 platforms. How do I solve this problem?(9/1/2013)
Question (Q&A-105|348): I can't update the BIOS via Internet Flash, what should I do?(7/1/2013)
Question (Q&A-102|338): After installing VirtuMVP V2.1.221 utility I cannot use my printer, what's wrong?(2/1/2013)
Question (Q&A-102|337): My system freezes when I'm using Windows 7 Photo Viewer on VisionX, what's wrong?(2/1/2013)
Question (Q&A-101|333): Why can't the system detect my HDDs when I'm installing Windows XP?(1/1/2013)
Question (Q&A-100|329): I get an error message whenever I'm installing the Intel VGA driver downloaded from ASRock's website. How can I install it properly on VisionX series?(12/1/2012)
Question (Q&A-100|328): Should I update the Intel INF driver to version 9.3.0.1025 under Windows 7?(12/1/2012)
Question (Q&A-99|325): I've installed Windows 8 on VisionX, why can't I use my Bluetooth device after resuming from sleep mode?(11/1/2012)
Question (Q&A-98|323): Does my motherboard support Windows 8?(10/1/2012)
Question (Q&A-97|319): I can not enter LSI MegaRaid 9240-8i RAID ROM with ASRock X79 platform, how could I do?(8/1/2012)
Question (Q&A-97|318): After updating BIOS to support Ivy Bridge CPU, there's an unknown device "INT33A0” in device manager. What should I do?
(8/1/2012)
Question (Q&A-96|317): My system failed to recognize the VGA card and show d6 on Dr. Debug.(6/1/2012)
Question (Q&A-95|316): How to install OS on over 2.2TB RAID volume on ASRock 970/990FX motherboard?(5/1/2012)
Question (Q&A-95|313): I cannot finish the AXTU installation under Japanese Windows7, what can I do?(5/1/2012)
Question (Q&A-94|311): When I play Blu-ray disc with Vision 3D, it will get error massage, and can not play. How could I do?(4/1/2012)
Question (Q&A-94|310): Why I execute Cyberlink MediaEspresso 6.5 utility under Windows7 with add-on VGA, system will hang up. How could I do?(4/1/2012)
Question (Q&A-93|308): I can not copy the file successfully when using XFast USB under Windows XP. How could I do?(3/1/2012)
Question (Q&A-93|307): After updating Internet Explorer 9 on PV530, PV530-ITX, PV530A or PV530A-ITX, Internet Explorer won't work normally. How do I solve this problem?(3/1/2012)
Question (Q&A-92|306): Does my ASRock 6-series motherboards support Intel Ivy Bridge CPU?(2/1/2012)
Question (Q&A-91|305): How do I set ASRock XFast LAN works with Teaming function?(1/1/2012)
Question (Q&A-90|300): I want to use OCZ RevoDrive PCI-E SSD add-on card on X58 platform, what should I setup in BIOS?(12/1/2011)
Question (Q&A-89|296): How could I enable 3D feature on ASRock Vision 3D and ION3D system?(11/1/2011)
Question (Q&A-89|299): How do I pre-install the SATA RAID driver on X79 chipset motherboard?(11/1/2011)
Question (Q&A-89|298): If my mouse or keyboard works abnormally under BIOS, how do I solve this problem?(11/1/2011)
Question (Q&A-88|291): When I install ATI HD6670, HD6570, and HD6450 on A75/A55 series motherboards, there is no display output from VGA card. What can I do?(9/1/2011)
Question (Q&A-88|292): I would like to use WD SmartWare software for system backup, but when ASRock Xfast USB is enabled, WD Smartware does not work. What can I do?(9/1/2011)
Question (Q&A-88|293): I would like to test the VT-d feature. Do you have an SOP for it?(9/1/2011)
Question (Q&A-87|295): Etron USB3.0 ports could not detect my USB3.0 devices with JMicron IC, what should I do?(9/1/2011)
Question (Q&A-85|285): I have installed all the drivers from support CD, but I could not enable the Intel Smart Response Technology on my Z68 motherboard. What should I do?(5/1/2011)
Question (Q&A-84|283): I am an owner of AD425PV3/AD525PV3. I could not get any display after booting up my system; I could see CPU fan and power fan are spinning but no display, what should I do?(4/1/2011)
Question (Q&A-83|282): Why can't my iPhone4 be recognized by Etron USB3.0 controller?(3/14/2011)
Question (Q&A-82|276): I connect Vision 3D with TV via HDMI cable, but cannot hear any audio playback after system resume from suspends. What do I do?(1/14/2011)
Question (Q&A-82|275): How do I connect the CIR receiver which bundle with H67M-GE/HT?(1/14/2011)
Question (Q&A-81|273): Why the MarvellTray.exe dialog box always show up while system boot into Windows® 7 x64 every time?(12/30/2010)
Question (Q&A-77|261): After installing windows7 on ALiveNF7G-GLan or N68PV-GS I installed all the windows7 driver from the website, why I still get an exclamation mark on "co-processor” in device manager?(11/21/2009)
Question (Q&A-77|259): Does my motherboard support Windows® 7?(11/21/2009)
Question (Q&A-74|251): With ION330, Under Windows® XP, I can not wake up system from S3 and S4 by USB keyboard mouse, why?(8/11/2009)
Question (Q&A-73|249): I installed Vista x64 sp1 on ALiveNF6G-GLAN, but I cannot shut down my system after I execute the "sysprep” program under operating system. What do I do?(6/25/2009)
Question (Q&A-71|246): When I use Vista 64bit SP1 OS, the [Event viewer] in the OS shows
Kernel-Proessor-Power error, but the OS works fine. How can I solve this error in the [Event viewer]?(2/27/2009)
Question (Q&A-69|243): I use a Samsung SATA optical device (SH-203) on ALiveNF6P-VSTA. How do I get the system to work under Windows® XP properly?(11/27/2008)
Question (Q&A-68|239): I want to use a Phenom CPU with NVIDIA® 7600 and 7800 series AGP VGA card on AM2NF3-VSTA or ALiveDual-eSATA2 under Windows® XP. Is there any point for attention?(10/23/2008)
Question (Q&A-68|240): How should I make my SATA HDD working with "Hot Plug" function properly on my ALiveNF6P-VSTA / ALiveNF6G-GLAN / NF6-GLAN motherboard?(10/23/2008)
Question (Q&A-67|236): I am a 939Dual-VSTA user. At first, my onboard audio works fine with integrated audio driver under Vista™. After updating to Vista service pack 1, my onboard audio does not work anymore. Can you help me?(9/5/2008)
Question (Q&A-66|234): My motherboard is with NVIDIA® Geforce 7050/6150/6100 chipset. I use the VGA driver 175.19 from NVIDA website under Windows® XP SP1. After installing the driver, I get 640X480 4bit color under Windows® XP. But using the driver from your support CD, it has no problem.(7/31/2008)
Question (Q&A-64|228): My motherboard is ALiveNF6P-VSTA / ALiveNF6G-VSTA (MCP61 chipset). I'm encountering some problems with SATA HDD when installing the drivers of the motherboard under Windows® Vista™. What should I do?(4/28/2008)
Question (Q&A-64|227): How do I get my onboard LAN to work properly?(4/28/2008)
Question (Q&A-62|224): I use the ASRock WiFi card as software AP. However there are some APs around my place; how do I change the channel of the software AP to avoid the interference?(2/14/2008)
Question (Q&A-61|221): My motherboard is 4Core1600Twins-P35/4Core1600P35-WiFi(+). I want to overclock my FSB 800 CPU. Are there any tips to increase the overclocking capability of my system?(1/14/2008)
Question (Q&A-61|218): When I install AMD® Phenom CPU on ALiveNF6G-VSTA, I found Windows® Vista™ shows yellow " ! " mark on PCI Express standard Root Port in Device Manager. What do I solve it?(1/14/2008)
Question (Q&A-60|216): If I use a Phenom CPU on ALiveNF7G-HD720p, I am not able to change resolutions of onboard VGA over 1088x612(32bit color) under Windows® XP. How do I solve this?(12/19/2007)
Question (Q&A-58|211): Does onboard VGA of ALiveNF7G-HDReady / ALiveNF7G-HD720p support resolution 1600x1200 through DVI output?(10/2/2007)
Question (Q&A-58|210): I want to install Windows® Vista™ 32-bit / Vista™ 64-bit OS on AM2NF3-VSTA / ALiveDual-eSATA2. Is there any point for attention?(10/2/2007)
Question (Q&A-57|208): I install Windows® Vista™/Vista™ 64bit on 4Core1333-FullHD / ALiveXFire-eSATA2 with AHCI/RAID mode. After installing the ATI Catalyst VGA driver which downloads from ATI website, the system will become abnormal while resume from Sleep or Hibernate. Is there any way to fix the problem?(9/10/2007)
Question (Q&A-56|206): I am using a 4 / 6 / 7.1 channels speaker on AM2NF3-VSTA. Why do only 2 channels work under Windows® Vista™?(8/3/2007)
Question (Q&A-56|204): My system is based on P4VM890 / P4VM890 R2.0 with the Integrated VIA® UniChrome Pro 3D/2D Graphics. When I zoom-in in Google Earth, the picture will get abnormal display (See the following picture). What should I do?
Abnormal display: (black blocks)
(8/3/2007)
Question (Q&A-54|201): My motherboard is ConRoe1333-DVI/H R2.0. Are there recommended memory configurations for my motherboard?(4/25/2007)
Question (Q&A-52|196): My onboard audio is Realtek HD audio. In the Windows® Vista™, I can't use Sound Recorder to record the audio. What should I do?(3/19/2007)
Question (Q&A-50|193): I plugged a headphone in my ASRock motherboard with Realtek HD Audio, and set the "Audio I/O" from "2CH" to "Headphone" in Realtek Audio Manager (picture1).

But the Realtek Audio Manager always recognized my headphone as 2CH speaker after I restarted the operating system (picture2).

What should I do?(1/16/2007)
Question (Q&A-50|191): When my computer is in standby mode, I can not resume from USB devices. Can you help?(1/16/2007)
Question (Q&A-49|13): I am using the AMD® AM2 rev.G CPU. But the system always stops at POST after I turn on the system. I can't go into the operating system. What should I do?(12/19/2006)
Question (Q&A-49|188): I am using an AMD® AM2 rev.G CPU on AM2V890-VSTA/ ALiveSATA2-GLAN. I have enabled the "Cool'n'Quiet" in BIOS setup, installed the "K8 CPU driver" from support CD and chosen the "Minimal Power Management" in OS, but the Cool'n'Quiet function still does not work. What can I do?(12/19/2006)
Question (Q&A-49|189): I have AM2NF6G-VSTA/ALiveNF6G-DVI motherboard. The onboard LAN does not work properly under Windows® Vista™. How can I solve this?(12/19/2006)
Question (Q&A-48|187): I have 939Dual-SATA2 / 939Dual-VSTA / 939A8X-M / K8A8X-M / K8Upgrade-1689/K8Combo-Z motherboard. When using Nvidia 7600GS/6600LE/6800GS/7800GS "AGP" card, I am not able to install the VGA card driver. How can I solve this?(11/19/2006)
Question (Q&A-46|182): I'm using the Core 2 Duo E6XXX CPU and DDRII 533/667 RAM on 775Dual-VSTA motherboard. But the system is very unstable. Sometimes it gets blue screen or fail when installing the Windows® XP or some applications. How do I fix this problem?(9/19/2006)
Question (Q&A-45|179): My motherboard is AM2XLI-eSATA2. How do I install Windows® XP on SATA HDD in AHCI mode?(8/18/2006)
Question (Q&A-44|178): My motherboard is ConRoeXFire-eSATA2. When booting from support CD to make SATA floppy image driver disk, it stop with a message. What should I do?(7/21/2006)
Question (Q&A-44|176): I use 775VM800/P4VM800/K7S41GX/K7S41 motherboards. Do these models support 1440x900 resolution?(7/21/2006)
Question (Q&A-43|175): How do I use 4 SATA HDDs to build system in RAID0 mode on K8SLI-eSATA2, 939SLI-eSATA2 and 939SLI32-eSATA2?(5/24/2006)
Question (Q&A-43|174): If I use Conroe 1066-CPU on 775Dual-VSTA. What kind of memory should I use?(5/24/2006)
Question (Q&A-42|171): I am using Geode NX CPU on ASRock K7S41 / K7S41GX / K7VT4A Pro / K7VT6-C / K7Upgrade-600 series motherboard.
How do I set FSB jumper for my CPU?(4/21/2006)
Question (Q&A-40|165): I have installed total 4GB memory on my motherboard. However, it can only recognize around 3GB or less. How should I do to recognize 4GB totally?(2/17/2006)
Question (Q&A-39|162): I use a Samsung HD080HJ (P80SD) 80GB SATA II HDD on K8Upgrade-NF3. After installing Nvidia all in one driver from the support CD, it takes a little bit long time to boot into Windows® XP. How could I solve this problem?(1/16/2006)
Question (Q&A-38|159): When I use an Athlon 64 X2 Dual Core CPU on 939A8X-M / K8COMBO-Z / K8Upgrade-1689, the AGP display card does not run at AGP mode. How should I fix this problem?(12/19/2005)
Question (Q&A-36|152): How do I use "Boot from Network" function on ASRock motherboard?(10/17/2005)
Question (Q&A-34|149): My motherboard is P4VM800/ 775VM800/ P4V88+/ 775V88+/ P4Dual-880Pro/ 775Dual-880Pro/ K8Upgrade-VM800. I used it with SATA hard drive with RAID condition under Windows XP. If I log on with a limited user account, the system will show an error (see below picture), what should I do?
(8/24/2005)
Question (Q&A-33|147): I use PCI Express VGA card on my ASRock motherboard. My operation system is Windows 98SE / ME. In "Device Manager", there are two "Display Adapter Controllers" in "Display Adapters" option. What should I do?(7/15/2005)
Question (Q&A-32|143): I have a P4i65PE motherboard. The SPEC of P4i65PE supports "Bypass Access Technology (BAT)" on ASRock website. How do I get this function to work?(6/23/2005)
Question (Q&A-32|141): I would like to use a big capacity Hard Disk on ASRock motherboard. I wonder how large of capacity can ASRock motherboard support at most?(6/23/2005)
Question (Q&A-31|138): My Windows® 98SE / ME system is built by K8 Combo-Z / 939A8X-M / K8Upgrade-1689 / K8A8X-M. I found the latest released BIOS which was added a new option-SATA Operation Mode. Can I use the BIOS for my system?(5/15/2005)
Question (Q&A-30|135): According to the specification of P4Dual-915GL/775Dual-915GL on ASRock website, it can support up to 224MB VGA shared memory. Where can I adjust the VGA shared memory size?(4/8/2005)
Question (Q&A-29|132): I use a HT CPU and an ASRock motherboard which supports Hyper-Threading. How do I know if my system is working under Hyper-Threading?(3/21/2005)
Question (Q&A-29|131): When I use a Maxtor 250GB hard drive on my ASRock motherboards, the operating system Windows® 2000 or XP only recognizes 128 GB or 137GB. How should I fix this problem?(3/21/2005)
Question (Q&A-28|128): When I run the PC game, "The Lord of the Rings-The return of the king", on ASRock P4Dual-915GL based system, it would show an error message "Could not find with the required capabilities...". What should I do?(2/18/2005)
Question (Q&A-28|127): My motherboard is P4Dual-915GL. In the manual, it said the AGI Express slot is PCI Express x4. Can I use other PCI Express x1/x2/x4 devices, like PCI Express LAN card or RAID card, on AGI Express slot?(2/18/2005)
Question (Q&A-27|125): I want to install Linux Red Hat 9.0 with HT CPU on my P4i65GV. After installation completed and entered into OS, there are two kinds of OS for choosing: 2.4.20-8smp, and 2.4.20-8. When entering into OS 2.4.20-8smp and selecting shut down, it will not shut down properly. How should I solve the problem?(1/18/2005)
Question (Q&A-27|124): If I use only one 128MB memory on the ASRock board with integrated VGA (ex. K7VM3, K7S41/GX, etc...), what share memory size should I choose?(1/18/2005)
Question (Q&A-26|119): My motherboards are K7VT4A+ and K7VM3. During the POST, it shows "Mac address are invalid in both CMOS and DMI. Press F1 to resume”. What should I do?(12/15/2004)
Question (Q&A-23|112): My ASRock motherboard supports Hybrid Booster. Is Hybrid Booster a utility to install? Where can I get it?(9/14/2004)
Question (Q&A-23|111): I use 3.2G/3.4GHz CPU on P4i65GV / P4i48 / 775i65GV. But CPU speed shows 2.8G? How do I fix it?(9/14/2004)
Question (Q&A-22|110): My motherboard is SiS chipset based motherboard and the driver of AGP PCI to PCI is version 1.16a or 1.13.03 installed. After updating the Windows XP to service pack 2, there is an exclamation mark in AGP driver of device manager. What should I do?(8/16/2004)
Question (Q&A-22|108): My motherboard is GE PRO-M2. After installing MR modem driver, there is an exclamation mark on modem device under device manager. How do I solve it?(8/16/2004)
Question (Q&A-22|107): The FSB jumper setting table of K7VT4A+ on the PCB silk screen on the board is different from the description in the installation guide. Which is correct?(8/16/2004)
Question (Q&A-22|106): Does my ASRock K7 motherboard, which supports Athlon XP FSB 333 MHz CPU, support AMD® Sempron CPU?(8/16/2004)
Question (Q&A-21|105): I have an ASRock INTEL ICH5 south bridge based motherboard (P4i65GV, P4i48..). In BIOS setup---IDE Configuration---Onboard IDE Operate Mode, there are two options "Enhanced Mode" and "Compatible Mode". Which one should I select? What is the difference between them?(7/12/2004)
Question (Q&A-21|104): My motherboard is K7S8X. When I connect my HDD on primary IDE with jumper setting at master and AOpen DVD\CD-RW combo drive on primary IDE with jumper setting at slave, it takes more than 1 minute to login Windows XP. How can I solve this problem?(7/12/2004)
Question (Q&A-20|101): There is an annoying noise when I was playing music on my P4AL-800(M) system. Is there any way to improve it?(6/11/2004)
Question (Q&A-19|97): I'm using INTEL Prescott CPU on ASRock motherboard. After the system works for a while, I realize that the sound of the CPU fan is getting louder. What's wrong?(5/15/2004)
Question (Q&A-18|93): My ASRock motherboard can support Prescott CPU. If I want to use Prescott CPU, is there anything I need to notice?(4/15/2004)
Question (Q&A-18|91): I bought a new large size (80GB) HDD. After I installed it to my ASRock M/B, the BIOS only recognized it as a 32GB HDD. How can I get the full capacity of the HDD?(4/15/2004)
Question (Q&A-18|89): My on-board LAN is not working, I found that the MAC address of my on-board LAN is 00-00-00-00-00-00 or FF-FF-FF-FF-FF-FF. What's wrong?(4/15/2004)
Question (Q&A-17|85): When I try to create the SATA driver floppy diskette for my K7S8XE+ / P4S55FX+, the free DOS program seems stop with unknown reason. What should I do now?(3/15/2004)
Question (Q&A-17|88): My motherboard is P4S61. If I connect the hard drive and non-UDMA CD-ROM on the same IDE channel, I can not install Windows® XP. What can I do?(3/15/2004)
Question (Q&A-15|79): My motherboard is K7S8XE+. There are error messages appeared when I am making the SATA driver diskette. What should I do?(1/14/2004)
Question (Q&A-15|78): In GE Pro-M2 latest BIOS advanced menu, there is one option named "Flexibility". What's the function?(1/14/2004)
Question (Q&A-14|77): I want to use the hot plug feature with my SATA HDD. What requirements do I need to know?(12/12/2003)
Question (Q&A-14|76): When I install Windows XP with SATA HDD on K7S8XE+, I found driver logo warning messages during installation. What should I do?(12/12/2003)
Question (Q&A-14|75): My parallel port printer can't work normally with my ASRock motherboard. What should I do now?(12/12/2003)
Question (Q&A-14|74): I'm using an add-on LAN card on my ASRock motherboard. The LAN card provides a "Wake On LAN" connector with a cable. Is there a connector on the motherboard so that I can plug this cable?(12/12/2003)
Question (Q&A-14|73): I have an ASRock ATX motherboard. Do I need to screw on the double hole?(12/12/2003)
Question (Q&A-13|66): I'm using Duron 1600MHz Applebred CPU on your K7 series motherboard. How come the CPU is only recognized as a Duron 1200MHz CPU?(11/14/2003)
Question (Q&A-12|62): I'm using an ASRock motherboard which supports Hyper-Threading technology. How come there is no Hyper-Threading technology option in BIOS setup?(10/15/2003)
Question (Q&A-12|61): Do ASRock K7 motherboards support the latest Applebred Duron CPU with FSB266 MHz, such as 1400MHz, 1600MHz, and 1800MHz?(10/15/2003)
Question (Q&A-11|57): My ASRock motherboard provides a 1.5V AGP slot. How do I know if I can use my AGP card on the motherboard?(9/15/2003)
Question (Q&A-10|52): What is Boot Failure Guard (B.F.G)? How do I enable this function?(8/15/2003)
Question (Q&A-09|47): I'm using P4i45PE now. How do I run FSB 800 MHz correctly?(7/9/2003)
Question (Q&A-09|46): How could I use Wake on LAN function?(7/9/2003)
Question (Q&A-09|45): I'm using ASRock motherboard. In the BIOS, I found that the Vcore is a little bit higher. Is this normal?(7/9/2003)
Question (Q&A-08|39): When I use ASRock P4i45G(L) M/B, I see there is 1MB shared memory from the system memory shown in the POST screen during boot process. What is the 1MB shared memory used for? (6/13/2003)
Question (Q&A-08|42): May I use the power supply without +12V power (4 pins) connector for ASRock Intel platform Motherboards? (6/13/2003)
Question (Q&A-07|37): What's the function of JL1 and JR1 jumpers on my ASRock motherboard?(5/9/2003)
Question (Q&A-06|27): Does ASRock motherboard support "Boot from USB device", if my USB device is bootable?(4/15/2003)
Question (Q&A-06|28): Does ASRock AMD series motherboard support AMD FSB 333Mhz CPU?(4/15/2003)
Question (Q&A-05|23): Where can I get the detailed BIOS setting description?(3/3/2003)
Question (Q&A-05|20): After I updated BIOS, ASRock LOGO disappeared when booting up. Why?(3/3/2003)
Question (Q&A-05|19): What is ASRock U-COP?(3/3/2003)
Question (Q&A-04|15): When I want to install an add-on AGP graphics card, do I need to adjust any settings in the BIOS if my motherboard has Onboard VGA?(1/30/2003)
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The picture of the user interface above is a sample for reference. The actual user interface may vary due to updated software versions.