Step3: Check fast startup option in Control Panel.
After that, Wake on LAN is enabled in S5 status.
I get the BSOD randomly after installing Windows 10 RS3 (1709 ) on A320M-HDV, what should I do?(2/1/2018)
Answer:If you've encountered BSOD and get the error information same as below, please follow the steps to install
AMD all in 1
Stop code: SYSTEM SERVICE EXCEPTION
What failed: atikmdag.sys
Step1: Please un-install display adapter via Device Manager.
How do I get WiFi function work after my system resumes from sleep mode on X299 platform?(12/1/2017)
Answer:Please follow the steps below to set up your system.
Step1. Please install the WiFi utility driver v19. 60.00 from the link below.
Step2. Please enter BIOS setup and set "WAN Radio” to [Enabled]. Then please press [F10] to save the setting.
(Path: BIOS > Advanced > Chipset Configuration > WAN Radio)
After applying the setting as above, the WiFi function can work properly.
How do I play Dolby ATMOS through a receiver on Z270 Gaming-ITX/ac?(10/1/2017)
Answer:Please refer to the following requirements, configurations and setup procedures.
OS: Windows 10
Receiver / decoder: Onkyo TX-NR 747 or other receiver supporting HDCP 2.2
Player: Pioneer Ultra HD Blu-ray drive
BD Disk: Most 3D / 4K BD disk movie
Playback Software: Power DVD 14 or later version
1. When the system boots up, press "F2" to enter UEFI setup screen.
Go to Advanced > CPU Configuration and enable "Software Guard Extensions" in BIOS setting.
Press "F10" to save and exit the BIOS setup screen.
I'd like to install the TR4 1900X CPU on X399Taichi or X399 Prof. Gaming, what should I do?
Please refer to the following steps to update the BIOS P1.30 or later version to support TR4 1900X CPU.(8/1/2017)
Answer:Step 1. Download the BIOS P1.30 or later version from ASRock's website
X399 Taichi: https://www.asrock.com/mb/AMD/X399%20Taichi/index.asp#BIOS
X399 Prof. Gaming: https://www.asrock.com/MB/AMD/Fatal1ty%20X399%20Professional%20Gaming/index.asp#BIOS
Step 2. Please make sure that the file system of your USB flash drive is FAT32.
Go to This PC → Right click on the mouse → Select Properties → File system
Step 3. If the USB drive is not FAT32 format, please create an USB flash with FAT32 format.
Go to This PC → Right click on the mouse → Select Format → Select FAT32 → Start
Step 4. Copy the BIOS file to your USB flash drive and extract BIOS file from the zip file.
Step 5. Rename the file to "creative.rom” and put the file on root directory
Step 6. Install the 24 pin power connector to the motherboard. Then turn on the AC switch of the power supply.
*There is no need to power on the system.
Step 7. Connect your USB drive to the USB BIOS Flashback port.
Step 8. Press the BIOS Flashback button for about three seconds. Then the LED starts to blink.
Step 9. Wait until the LED stops blinking, indicating that BIOS flashing has been completed.
*If the LED light turns solid green, this means that the BIOS Flashback is not operating properly.
1. Please make sure that you connect the USB drive to the USB BIOS Flashback port.
2. BIOS Flashback button (BIOS_FB1, see p.9, No. 19) allows users to flash the BIOS.
3. Flash the BIOS again from step 5.
How do I play a 4K BD movie through a Pioneer Ultra HD Blu-ray drive on Z270 Gaming-ITX/ac?(4/1/2017)
O/S: Windows 10
Receiver / decoder: Onkyo TX-NR 747 or other receiver supports HDCP 2.2
Playback Software: Power DVD 14 (from Pioneer Ultra HD Blu-ray Drive) http://pioneer.jp/pcperipherals/bdd/products/bdr_s11j/spec/
M/B: Z270 Gaming-ITX/ac
1. When the system boots up, press "F2” to enter UEFI setup screen.
Go to Advanced > CPU Configuration and enable "Software Guard Extensions” in BIOS setting.
Press "F10” to save and exit the BIOS setup screen.
5. Put a 4K movie BD disc into the Pioneer Ultra HD Blu-ray drive.
6. Click "Power DVD”.
7. Then you can play the content.
Which BIOS version should I update to support and optimize Intel Optane Memory feature?(4/1/2017)
Answer:Z270, H270 and B250 platform can support Intel Optane memory since BIOS P2.00 version.
Please download BIOS P2.00 or later BIOS version for compatibility with Intel Optane memory.
Download link: https://www.asrock.com/support/index.asp?cat=BIOS
How do I play a 4K BD movie through a Pioneer Ultra HD Blu-ray drive on Z170 Gaming-ITX/ac?(4/1/2017)
O/S: Windows 10
Receiver / decoder: Onkyo TX-NR 747 or other receiver supports HDCP 2.2
Playback Software: Power DVD 14 (from Pioneer Ultra HD Blu-ray Drive)
M/B: Z170 Gaming-ITX/AC
CPU: 7th generation Intel® Core™ i7/i5 processor for Desktop PC (Kaby Lake-S)
1. Please connect the HDMI cable to HDMI2 port of Z170 Gaming-ITX/ac.
2. When the system boots up, press "F2” to enter UEFI setup screen.
Go to Advanced > CPU Configuration and enable "Software Guard Extensions” in BIOS setting.
Press "F10” to save and exit the BIOS setup screen.
6. Due to the fact that HDR is not supported by Intel 100 series chipset, please disable ”UHD color” from TV.
Put a 4K movie BD disc into the Pioneer Ultra HD Blu-ray drive.
7. Click " Power DVD”.
8. Then you can play the content.
How do I change AMD Wraith RGB Cooler color on AM4 series platform?(4/1/2017)
Answer:If you install AMD Wraith RGB lighting cooler and would like to customize the lighting, please connect CPU Cooler
cable to AMD Fan LED Header or RGB LED Header as below on the AM4 motherboards and download ASRock
RGB LED ver:1.0.12 utility or later version to adjust the lighting effects.
Why does Beebox Series platform show "!” in device manager when installing Realtek Wireless LAN driver under Windows 10 RS1?(4/1/2017)
How can I adjust "CPU Frequency Multiplier Change” setting on AM4 platform?(3/1/2017)
Answer:CPU Frequency Multiplier Change option is already supported by the new BIOS update.
Please visit ASRock Download zone and update the BIOS to the following BIOS or later versions.
Download link: https://www.asrock.com/support/index.asp
Fatal1ty X370 Professional Gaming
X370 Killer SLI/ac
X370 Killer SLI
Fatal1ty X370 Gaming K4
Fatal1ty AB350 Gaming K4
How can I update BIOS by ASRock Instant Flash on AM4 platform?(3/1/2017)
Answer:Since AMD AM4 is a new structure and we just found BIOS cannot be completely updated by our Instant Flash. Thus, for the old BIOS version released before 2017/03/07, there is no "Instant Flash” option under BIOS. To make sure BIOS update can be executed completely, please use DOS or Windows BIOS update methods to do update temporarily.
After updating to the following version, Instant Flash functions and options are supported under BIOS and it can be used for updating the newer BIOS file in the future.
Fatal1ty X370 Professional Gaming
X370 Killer SLI/ac
X370 Killer SLI
Fatal1ty X370 Gaming K4
Fatal1ty AB350 Gaming K4
How do I install Windows7 on AM4 platform motherboards?(3/1/2017)
Answer:Intel® N3000 Series SoC, 100 / 200 Series and AMD AM4 chipset has removed their support for the Enhanced Host Controller Interface, so you might find it difficult to install windows7 operation system Since the USB ports won't work.
Please refer to the Web page from following to install Windows7 on AM4 platform mothebroards.
The link is below: https://www.asrock.com/microsite/Win7Install/index.html
If I want to change voltage in BIOS setting for Ryzen CPU on AB350 series motherboards, how do I do?(3/1/2017)
Answer:The voltage setting option for Ryzen CPU is supported by the new BIOS update.
(BIOS ->OC Tweaker-> CPU frequency & Voltage Change-> Manual)
Please visit ASRock Download zone and update the BIOS to the following BIOS or later versions.
Download link: https://www.asrock.com/support/index.asp
Fatal1ty AB350 Gaming K4
The system doesn't boot properly after loading DRAM XMP Profile on AM4 motherboards. How do I do?(3/1/2017)
Under Windows 10 version 1511 (Threshold 2 Build 10586), Z170 Extreme6 and Z170 Gaming K6 series models may not resume from Sleep mode (S3) or enter into Hibernation mode (S4) properly.(12/1/2015)
3. You will receive the product key of your system as shown below.
4. Type "Activation" on Windows search and press enter.
5. Click "Change Product Key" and enter the key which was displayed at step3.
6. After entering the Product Key, the OS will be activated.
My DDR4-2133 DRAM module only runs at DDR4-1866 frequency on Intel 100 series motherboards. How can I fix this?(9/1/2015)
Answer:Please visit ASRock website and download the latest BIOS for your model.
How do I obtain ASRock software i.e. XFast RAM, Fast Boot, Good Night LED, Dehumidifier, Key Master, USB Key, OC DNA on Z170/ H170/ B150 Gaming series M/B?(8/1/2015)
Answer:For Intel 100 series gaming models, these features are supported by ASRock APP Shop.
If you'd like to use these tools, please download them from ASRock Live Update APP Shop.
Below is a snapshot of the current ASRock APP Shop.
How can I improve the Wi-Fi performance of my M8 system?(6/1/2015)
Step 2. Un-install Intel® Smart Connect Technology driver from your system.
If I install two monitors (DVI and D-sub) on FM2A88X Extreme6+ and boot up the system, the system will freeze during Windows 8.1 booting process. How do I solve this problem?(3/1/2015)
After installing two R9 295x2 VGA cards on my X99 platform, the system fails to boot up. How do I fix this?(3/1/2015)
Answer:Please refer to the following steps to update the BIOS from ASRock's website.
X99 OC Formula
Step 1. Please remove all unnecessary PCI-E devices including 1 R9 295x2 VGA card, and only install one VGA card onto the system as a display output.
Step 2. Boot up the system and then enter into BIOS setup.
Step 3. Please load the BIOS default settings and then save the settings.
Step 4. Enter into BIOS setup and choose "Instant Flash" to upgrade to the latest BIOS
Step 5. After successfully updating the BIOS, please install the second R9 295x2 VGA card onto your system.
I tried to use Orbweb "Wake On Internet Technology" on H87 Killer, but I couldn't wake up my system after I remotely made my system go to sleep mode. What should I do?(12/1/2014)
I've downloaded Intel Management Engine driver ver:10.0.0.1204 for Intel 9 series models from ASRock download zone, but the driver couldn't be installed. It pops up an error message "A required update is missing: Kernel-Mode Driver Framework 1.11 (KB2685811)" during driver installation.(7/1/2014)
I'm using M.2 SATA3 6.0 Gbps module on Fatal1ty 990FX Killer, is there any tips to maximize the performance?(5/1/2014)
Answer:Please disable [IDE combine mode] in BIOS > Advanced > Storage Configuration and save the settings.
Or, update BIOS to P1.10 or later version, and the system will automatically change the setting for you. BIOS download link
How to enabled AMD Dual Graphics feature on AMD Platform?(3/1/2014)
Please make sure that you have installed the latest BIOS and two 1866MHz or higher frequency memory modules in dual channel.
Also keep the default UEFI setting of "Dual Graphics" option on [Auto].
BIOS download link: https://www.asrock.com/support/download.asp
Install one AMD RADEON PCI Express graphics card to the PCIE slot.
Connect the monitor cable to the onboard VGA port. Please note that the current VGA driver / VBIOS allows Dual Graphics output from the onboard display only.
For any future update, please refer to our website for further information.
Boot into the OS.
Then please remove the AMD driver if you have any VGA driver installed in your system.
Install the onboard VGA driver from our support CD to your system for both the onboard VGA and the discrete graphics card.
Restart your computer. Right-click the desktop. Click "AMD VISION Engine Control Center" to enter AMD VISION Engine Control Center.
You can also click "AMD VISION Engine Control Center" on your Windows taskbar to enter AMD VISION Engine Control Center.
In AMD VISION Engine Control Center, please choose "Performance". Click "AMD CrossFire™".
Click "Enable CrossFire™" and click "Apply" to save your change.
Reboot your system. Then you can freely enjoy the benefit of Dual Graphics feature.
There still have two unknown devices "IKBMON_01" and "IMSMON_01" in device manager on H61 series motherboards, after install all drivers from support CD, what driver should I install for them?
When enabling ASRock A-Tuning, I get two error messages below: Assertion failed: m_strCurrentPath.Length() > 0, file Module\OMG\Registry.cpp, line 372 Abnormal program termination.
How do I solve this problem?
I can't update the BIOS via Internet Flash, what should I do?(7/1/2013)
Answer:You may follow the steps below:
1. Please load default settings for the BIOS and make sure your system is connected to the Internet.
2. If your Internet environment is PPPoE, please enter "Network Configuration item".
Select "Internet Setting" as "PPPoE" then type in your name and password.
3. You can select the UEFI Download Server nearest to you.
4. If the same problem still occurs, please download and update the latest BIOS from ASRock's website first, then you can update the BIOS via Internet Flash next time.
Download link: https://www.asrock.com/support/download.asp
After installing VirtuMVP V2.1.221 utility I cannot use my printer, what's wrong?(2/1/2013)
Why can't the system detect my HDDs when I'm installing Windows XP?(1/1/2013)
Answer:There are various possibilities that cause this issue, please refer to the following suggestions to check your system.
1. Please make sure your HDDs' SATA power cable and SATA cable are connected with the motherboard.
2. Enter the BIOS setup screen, scroll to the advanced page and enter Storage Configuration, set SATA mode to [IDE].
If you want to install Windows XP under [AHCI] mode, due to Windows XP requirements, you'll need to pre-install the SATA driver first, please refer to the following FAQ for further details.
3. If you have already tried the suggestions above, please change your SATA cables or SATA ports for verification.
Should I update the Intel INF driver to version 22.214.171.1245 under Windows 7?(12/1/2012)
Answer:We recommend you to use the Intel INF driver in our support CD or ASRock's website.
If you want to reinstall your system, please install the Intel INF driver 126.96.36.1995 before installing other drivers from the support CD.
I get an error message whenever I'm installing the Intel VGA driver downloaded from ASRock's website. How can I install it properly on VisionX series?(12/1/2012)
Answer:Please enter the UEFI SETUP UTILITY to enable IGPU Multi-monitor in Advanced/North Bridge configuration (refer to the picture) before installing the Intel VGA driver.
I've installed Windows 8 on VisionX, why can't I use my Bluetooth device after resuming from sleep mode?(11/1/2012)
I can not enter LSI MegaRaid 9240-8i RAID ROM with ASRock X79 platform, how could I do?(8/1/2012)
Answer:Please disable all bootable devices under BIOS, then save and leave.
When system boot up, please press to enter LSI RAID ROM.
After setup finish, in order to restore bootable devices, please enter BIOS again and load BIOS default.
After updating BIOS to support Ivy Bridge CPU, there's an unknown device "INT33A0" in device manager. What should I do?
Answer:It's Intel Smart Connect device. You can disable Intel Smart Connect option in BIOS, or follow below steps to install corresponding driver.
Step 1: Download Intel Smart Connect driver from our website: https://www.asrock.com/support/download.asp
Step 2: Install the driver and reboot system.
My system failed to recognize the VGA card and show d6 on Dr. Debug.(6/1/2012)
Answer:Since there are some VGA cards with incorrect information in vBIOS (Video BIOS), please contact your VGA card vendor or update motherboard BIOS to latest version from our website: https://www.asrock.com/support/download.asp
If you have any question, please contact ASRock TSD.
How to install OS on over 2.2TB RAID volume on ASRock 970/990FX motherboard?(5/1/2012)
Answer:Please follow below SOP to install Windows Vista/7 64bit OS on the RAID volume:
Step 1: Flash BIOS to latest version.
Step 2: Connect all HDDs then do below settings:
Set [SATA Mode] as [RAID Mode]
Change [Onboard RAID 3TB+ Unlocker] to [EFI Compatible ROM]
The options are located in BIOS > [Advanced] > [Storage Configuration]
Then press F10 to save settings.
Step 3: Press F11 during boot up and choose boot to [Built-in EFI Shell].
Step 4: Key in "drvcfg", and you will see the information like below:
Drv[4E] Ctrl[B5] Lang[eng]
Step 5: Key in "dh [Drv number]", for example: key in "dh 4E".
Step 6: Key in "drvcfg –s [Drv number] [Ctrl number]" to enter Raid Utility.
For example: key in "drvcfg –s 4E B5"
Step 7: Choose [Logical Drive Main Menu] to set up Raid Drive.
Step 8: Choose [Logical Drive Create Menu] to create a Raid Drive.
Step 10: Press Space on keyboard to toggle checkbox.
Step11: Choose [Ld Size setting], and key in the Raid size.
Step12: After set up Raid size, please click [Start to Create]
Step13: Press "F10" to Exit Utility.
Step14: During reboot, please press "F11" to enter Boot Menu.
Choose UEFI: CD/DVD Drive
* This option only shows on Windows7 64bit and Vista 64bit OS.
Step 15: Follow Windows Installation Guide to install OS.
Please load latest SATA RAID driver ver.3.3.1540.22 during OS installation from our website
Step 16: Install latest drivers from ASRock website.
I cannot finish the AXTU installation under Japanese Windows7, what can I do?(5/1/2012)
Does my ASRock 6-series motherboards support Intel Ivy Bridge CPU?(2/1/2012)
Answer:For support Intel next generation 22nm CPU, it required correspond BIOS version, drivers, and AXTU update.
Please follow below steps to update correspond BIOS, drivers and Utilities.
Step 1: Check BIOS version.
Please check below table and update BIOS since or higher version.
If you have the same or a higher BIOS version on your motherboard, there is no need to update the BIOS and you can skip step 2.
Fatal1ty Z68 Professional Gen3
Z68 Extreme3 Gen3
Z68 Extreme4 Gen3
Z68 Extreme7 Gen3
Z68 Pro3 Gen3
Fatal1ty P67 Performance
Fatal1ty P67 Professional
P67 Extreme4 Gen3
P67 Pro3 SE
There are two ways to check BIOS version.
1. Boot up your system and press [F2] or [Delete] when ASRock boot logo showing up, you can find the BIOS or UEFI version in the main screen as below.
2. Or find the sticker on BIOS ROM chip as below, you can check which BIOS version implemented when motherboard produced.
Step 2: Updating the BIOS
A), If you have a Sandy Bridge CPU or if you can borrow one from a friend then you can easily update the BIOS yourself.
Please download BIOS from above table, and update BIOS.
For further instructions please click on the "How to update" icon in the corresponding row.
B), If you do not have a Sandy Bridge CPU and you cannot borrow it, please contact the dealer where you bought from to update the BIOS for you.
That is the second fastest option to get your board to support the Ivy Bridge CPU.
If that is not possible then please contact ASRock Technical Support for further help.
*Note: If you use a USB flash drive to update BIOS, after new BIOS image has been written to the chip, please press any key to restart system. At this moment, please do not remove the USB flash drive. Intel ME firmware update procedure will proceed automatically if it is required.
**Note: Please only use the BIOS image offered on ASRock website.
Step 3: Update suitable Intel HD graphics driver from ASRock website
*How to update Intel HD graphics driver:
1. Please unzip and open the folder to execute "setup".
2. Follow Intel driver installer to install the graphics driver.
3. After the installation has finished you will see below message, please restart your system at this moment.
Step4: Install the correct version of Intel Management Engine from ASRock website:
*How to update Intel Management Engine:
1. Please unzip and open the folder to execute "setup".
Route: Enter Intel ME8 folder-> ME8_1.5M_188.8.131.521-> Installers-> ME_SW-> Choose "Setup".
2. Follow Intel driver installer to install the ME driver.
3. After the installation has finished, you will see below message. Please click on "Finish".
Step 5: Install Intel Smart Connect driver for Microsoft Windows7/7 64 bit. OS.
Step 6: Update ASRock AXTU Utility.
Please update new AXTU version on ASRock website.
Step 7: Replace CPU to Intel Ivy Bridge.
How do I set ASRock XFast LAN works with Teaming function?(1/1/2012)
Answer:Please follow the setup steps as below:
Step 1. Please remove all LAN cable from your system.
Step 2. After finish the procedure of OS installation, please insert the support CD and install all system drivers and XFast LAN
Step 7. Please enter Network Connections and cancel the selection of [cFos Speed for faster Internet connections (NDIS 6)] for Local Area Connection and Local Area Connection 2.
Step 8. Restart system once and connect both LAN cables back to system.
I want to use OCZ RevoDrive PCI-E SSD add-on card on X58 platform, what should I setup in BIOS?(12/1/2011)
Answer:Please flash BIOS to the latest version and make sure [PCIE Max Payload Size] is set to [128B] in BIOS.
You can find the option in BIOS -> [Advanced] -> [PCIE Max Payload Size]
BIOS download link: https://www.asrock.com/support/download.asp
How do I pre-install the SATA RAID driver on X79 chipset motherboard?(11/1/2011)
How could I enable 3D feature on ASRock Vision 3D and ION3D system?(11/1/2011)
Answer:Different monitor/TV/content/playback software may have different settings.
We use below for example:
3D TV: Samsung UA46C7000WM 46"
Play back software: Power DVD10 v10.0.2025.52
Play back content: Step UP 3D blu-ray
1. Please follow below steps to setup under OS.
A. Please install all drivers on SCD before following steps in this setup guide.
B. Please right click on desktop, and enter NVIDIA Control Panel.
C. Select "Setup Stereoscopic 3D task" in NVIDIA Control Panel, and check to "Enable Stereoscopic 3D"
D. If it's the first time for you to setup 3D feature, the system may lead you to run Setup Wizard. Please follow the instruction and finish the Setup Wizard.
E. After finishing the Setup Wizard, please enter Display > Change Resolution, set the resolution to "HD, 3D" with proper solution and "Refresh rate".
We set it as "1080p" and 24Hz during our tests.
F. Click "Apply" to save the changes.
2. Please follow below steps to setup your PowerDVD10
A. Click on the arrow right next to the "3D" icon on PowerDVD10 to start 3D Display Configuration.
B. Set the proper type of your monitor / TV in Display Device. As shown in picture below, we select 120Hz Time-sequential 3D LCD for example.
* Note: Please note that different monitor/TV/content may have different settings; please check user manuals of your monitor / TV/content for further details.
C. Then you can play the 3D content.
I would like to use WD SmartWare software for system backup, but when ASRock Xfast USB is enabled, WD Smartware does not work. What can I do?(9/1/2011)
After doing so, please follow the steps below to setup Intel Smart Response:
Step 1. Before booting up the system, please make sure to connect your HDD to supported SATA ports.
For Z68 Extreme4, please connect to the ports as shown below.
These ports are from Intel PCH chipset, which support Intel Smart Response Technology.
Please note that, for Z68 Pro3 or Z68 Pro3-M, all the SATA ports are supported.
We recommend users to connect your HDD to SATA3 ports if your HDD is SATA3 spec.
Please DO NOT connect SSD to the system at the moment.
Step 2. Please press F2 or DEL to enter BIOS > Advanced > Storage Configuration.
Step 3. Please set SATA mode to [RAID Mode] as shown below
Step 4. In RAID ROM screen, HDD status should be "Non-RAID Disk"
Step 5. Please install OS in SATA HDD, after installation, please shut down your system and connect SSD to SATA ports listed above.
Step 7. After installation is completed, reboot the system and open Intel Rapid Storage Technology.
Step 8. Choose "Accelerate", and click "Enable acceleration"
Step 9. You could change the default settings as you want it, then click "OK"
Step 10. You could see the Smart Storage Caching is enabled as shown below:
I am an owner of AD425PV3/AD525PV3. I could not get any display after booting up my system; I could see CPU fan and power fan are spinning but no display, what should I do?(4/1/2011)
After installing windows7 on ALiveNF7G-GLan or N68PV-GS I installed all the windows7 driver from the website, why I still get an exclamation mark on "co-processor" in device manager?(11/21/2009)
Does my motherboard support Windows® 7?(11/21/2009)
Answer:Please refer our website for windows7 support list.
Website link: https://www.asrock.com/news/events/2009win7/index.asp
If your models are not listed on Windows® 7 support list, please kindly try inbox driver first.
Or go to chipset vender website to download the chipset driver.
Intel® website: http://downloadcenter.intel.com/Default.aspx
AMD® website: http://support.amd.com/us/gpudownload/Pages/index.aspx
NVIDIA® website: http://www.nvidia.com/Download/index.aspx?lang=en-us
Realtek website: http://www.realtek.com.tw/downloads/
VIA® website: http://www.via.com.tw/en/support/drivers.jsp
If you got any further issues, please contact ASRock TSD : Asrock_TSD@asrock.com.tw
With ION330, Under Windows® XP, I can not wake up system from S3 and S4 by USB keyboard mouse, why?(8/11/2009)
Answer:Please refer to the steps as below to solve the issue.
1.Please download a registry from the link as below,
For Asia: http://asrock.pc.cdn.bitgravity.com/Drivers/others/NVUSBS3.zip
For EU: ftp://europe.asrock.com/drivers/others/NVUSBS3.zip
For US: ftp://www.asrock.com/drivers/others/NVUSBS3.zip
2.Referring to the picture, please double click on the file NVUSBS3, and click YES.
After the registry is complete, a window may shows up, please press OK and RESTART your computer.
3.Referring to the picture, double click on Keyboard and Mouse in START -> Control Panel.
4.Referring to the picture, move to Hardware tags as 1. and 3., click on Properties as 2. and 4.
5.Referring to the picture, move to Power Management tag as 1. and 3.
Check Allow this device to bring the computer out of standby in BOTH Keyboard and Mouse windows, as 2. and 4.
6.Now it's available for you to bring your computer from S3 and S4 with your USB keyboard and mouse.
I installed Vista x64 sp1 on ALiveNF6G-GLAN, but I cannot shut down my system after I execute the "sysprep" program under operating system. What do I do?(6/25/2009)
Answer:Due to the NVIDIA® chipset specification, the HDD driver is requirement, please install the HDD driver during the installation of operating system.
Please refer to below steps to install the HDD driver:
1. Please download the driver and save the driver to floppy disk, USB driver, CD or DVD.
HDD driver download link : https://www.asrock.com/mb/download.asp?Model=NF6-GLAN&s=AM2
2. Click "Load driver" icon at the "Where do you want to install Windows?" stage.
3. Then click "OK"
4. Check the icon and click "Brows"
5. Then choose the driver from the source which you saved.
6. Select the HDD driver and click "Next" to install the driver.
When I use Vista 64bit SP1 OS, the [Event viewer] in the OS shows
Kernel-Proessor-Power error, but the OS works fine. How can I solve this error in the [Event viewer]?(2/27/2009)
Answer:Please check the BIOS setting.
A)-> If you use Intel® CPU, please [Enable] the [Intel® Speedstep ™ tech] option in
B)-> If you use AMD® CPU, please [Enable] the [Cool'n'Quiet] option in the BIOS
C)-> If your CPU not support [Intel® Speedstep ™ tech] or [Cool'n'Quiet] function,
please contact ASRock TSD from the link:
I use a Samsung SATA optical device (SH-203) on ALiveNF6P-VSTA. How do I get the system to work under Windows® XP properly?(11/27/2008)
Answer:Please update NVIDIA® 10.3.0.21IDE driver.
You are able to download the driver from following link.
I want to use a Phenom CPU with NVIDIA® 7600 and 7800 series AGP VGA card on AM2NF3-VSTA or ALiveDual-eSATA2 under Windows® XP. Is there any point for attention?(10/23/2008)
Answer:If you adopt AMD® Phenom™ X4 AM2+ CPU on AM2NF3-VSTA or ALiveDual-eSATA2 with NVIDIA® 7600 and 7800 series AGP VGA card under Windows® XP, please install AGP gart driver 3.77. The AGP gart driver is in NVIDIA® all-in-1 driver package. You are able to download the driver from following link.
How should I make my SATA HDD working with "Hot Plug" function properly on my ALiveNF6P-VSTA / ALiveNF6G-GLAN / NF6-GLAN motherboard?(10/23/2008)
Answer:Under Windows® XP, please install NVIDIA® all in 1 driver ver. 1107 to support Hot plug function. The NVIDIA® all in 1 driver ver.1107 is available at:
Under Windows® Vista™, please install NVIDIA® all in 1 driver ver 1520 to support hot plug function. The NVIDIA® all in 1 driver ver. 1520 is available at:
I am a 939Dual-VSTA user. At first, my onboard audio works fine with integrated audio driver under Vista™. After updating to Vista service pack 1, my onboard audio does not work anymore. Can you help me?(9/5/2008)
Answer:Please update the C-Media audio driver 8.18.07_SPDIF to fix the problem. The audio driver is available at https://www.asrock.com/mb/download.asp?Model=ALiveDual-eSATA2&s=AM2
My motherboard is with NVIDIA® Geforce 7050/6150/6100 chipset. I use the VGA driver 175.19 from NVIDA website under Windows® XP SP1. After installing the driver, I get 640X480 4bit color under Windows® XP. But using the driver from your support CD, it has no problem.(7/31/2008)
Answer:We recommend using the driver provided by ASRock. We tested it on our products to make sure it has the best compatibility and stability. If you still want to use the VGA drivers from NVIDIA® website, please update to Windows® XP service pack 2. It is able to solve this problem.
My motherboard is ALiveNF6P-VSTA / ALiveNF6G-VSTA (MCP61 chipset). I'm encountering some problems with SATA HDD when installing the drivers of the motherboard under Windows® Vista™. What should I do?(4/28/2008)
Answer:Please refer to below suggestions.
If you want to install the Windows® Vista™ with non-RAID mode:
Install the SATA driver v998 from support CD during the installation of Windows® Vista™.
The driver path in support CD is
Support CD/Drivers/ SATA2/ nVIDIA/ Vista64_Vista(112)/ IDE/ WinVista/ sata_ide.
You can also download the SATA driver v998 from ASRock website and save it to a floppy diskette, USB flash drive or CD/DVD disk.
Then install the SATA driver v998 from floppy diskette, USB flash drive or CD/DVD disk during the installation of Windows® Vista™.
If you want to install the Windows® Vista™ with RAID mode:
Please refer to the NVIDIA RAID installation guide.
How do I get my onboard LAN to work properly?(4/28/2008)
Answer:Here are some suggestions:
1.Make sure the "Onboard LAN" option was enabled in BIOS.
2.Make sure the LAN driver was installed properly. Please check it in "Device Manager".
3.Update the BIOS of your motherboard to the latest one.
4.Try the newer LAN driver from ASRock or chipset vendor's website.
5.Change another LAN cable. (For Gigabit LAN, please make sure your LAN cable could fully work with Gigabit LAN.)
6.Reinstall the operating system.
I use the ASRock WiFi card as software AP. However there are some APs around my place; how do I change the channel of the software AP to avoid the interference?(2/14/2008)
Answer:Please refer to the following steps to change the channel of software AP.
1.Click "Setup" to go into "Wireless Network properties.
3.Choose the channel you want. (suggest to choose the channel 1 or 6 or 11, these channels are less interference with others)
4.Click "Finish" to finish the setup.
When I install AMD® Phenom CPU on ALiveNF6G-VSTA, I found Windows® Vista™ shows yellow " ! " mark on PCI Express standard Root Port in Device Manager. What do I solve it?(1/14/2008)
Answer:Please kindly update BIOS P2.20 or later for ALiveNF6G-VSTA to solve the problem.
BIOS Download: https://www.asrock.com/mb/download.asp?Model=ALiveNF6G-VSTA#bios
My motherboard is 4Core1600Twins-P35/4Core1600P35-WiFi(+). I want to overclock my FSB 800 CPU. Are there any tips to increase the overclocking capability of my system?(1/14/2008)
Answer:First of all, please update the BIOS to P1.10 or later.
(Download: https://www.asrock.com/support/download.asp?Model=P35 )
Secondly, please adjust the FSB jumper setting on the motherboard according to the following instructions (this will set the DRAM: FSB (frequency) to 1:1)
After doing the above steps, you may set the "Overclock Mode" to [Manual] in the BIOS>Advanced> CPU Configuration and then adjust the "CPU Frequency" to overclock your system.
If I use a Phenom CPU on ALiveNF7G-HD720p, I am not able to change resolutions of onboard VGA over 1088x612(32bit color) under Windows® XP. How do I solve this?(12/19/2007)
Answer:Please update VGA driver to version 163.86. The driver 163.86 is available from ASRock Web Site.
Does onboard VGA of ALiveNF7G-HDReady / ALiveNF7G-HD720p support resolution 1600x1200 through DVI output?(10/2/2007)
Answer:Yes, please update onboard VGA driver to 162.22 for Windows® Vista™ 32-bit / Vista™ 64-bit and 163.51 for Windows® XP / 2000. The drivers are available from following link.
I want to install Windows® Vista™ 32-bit / Vista™ 64-bit OS on AM2NF3-VSTA / ALiveDual-eSATA2. Is there any point for attention?(10/2/2007)
Answer:If you plan to install Windows® Vista™ 32-bit / Vista™ 64-bit OS on this motherboard, please read below instructions and limitation carefully. For Windows® 2000 / XP / XP 64-bit OS, there is no such limitation.
I install Windows® Vista™/Vista™ 64bit on 4Core1333-FullHD / ALiveXFire-eSATA2 with AHCI/RAID mode. After installing the ATI Catalyst VGA driver which downloads from ATI website, the system will become abnormal while resume from Sleep or Hibernate. Is there any way to fix the problem?(9/10/2007)
Answer:If you meet this symptom, please kindly reinstall "ATI All in 1 Driver" from Motherboard Support CD. Or download the "ATI All in 1 Driver" from ASRock website. ( https://www.asrock.com/support/download.asp )
I am using a 4 / 6 / 7.1 channels speaker on AM2NF3-VSTA. Why do only 2 channels work under Windows® Vista™?(8/3/2007)
Answer:1. Please install Vista audio driver. The driver is available from ASRock Web Site.
2. To have the 4/ 6/ 8 channels speaker work normally, it needs to do some settings in Windows® Vista™. Please refer to following steps.
(1)Please double click the "CM6501 Sound Configuration" icon at the Taskbar.
(2)Set the System Input as "2 CH".
(3)Set the Analog Output as corresponding channels that you have.
My system is based on P4VM890 / P4VM890 R2.0 with the Integrated VIA® UniChrome Pro 3D/2D Graphics. When I zoom-in in Google Earth, the picture will get abnormal display (See the following picture). What should I do?
Abnormal display: (black blocks)
Answer:Please update the VGA driver to v22.00.01e for fixing this problem. Here are download pages of VGA driver.
My motherboard is ConRoe1333-DVI/H R2.0. Are there recommended memory configurations for my motherboard?(4/25/2007)
Answer:Please refer to page 17 of user's manual.
Recommended Memory Configurations (DS: Double Side, SS: Single Side)
DDRII_1 (Yellow Slot)
DDRII_2 (Orange Slot)
DDRII_3 (Yellow Slot)
DDRII_1 (Orange Slot)
1 memory module
2 memory modules
2 memory modules
3 memory modules
4 memory modules
* If you only install one memory module, you can install it to any one of the four slots.
These two TRANSCEND memory modules can only be supported under the following conditions:
SINGLE SIDE / DOUBLE SIDE
1. If you plan to install one above memory module, you can install it to any DDRII slot of this motherboard.
2. If you plan to install two above memory modules, it is recommended to install them either in the set of yellow slots (DDRII_1 and DDRII_3), or in the set of orange slots (DDRII_2 and DDRII_4).
3. This motherboard does not support three or four above memory modules.
My onboard audio is Realtek HD audio. In the Windows® Vista™, I can't use Sound Recorder to record the audio. What should I do?(3/19/2007)
Answer:Please refer to below steps to set the audio device.
1.Install Realtek HD Audio driver from motherboard Support CD. Or download the Realtek HD audio driver from ASRock website.
2.Plug in your recording devices (Microphone or other devices) to the Line-in port (or Microphone port), and then the recording device will show up "Line In" (or "Microphone") icon. Please kindly refer to below image. (Control Panel > Sound > Recording)
*Before plug in the recording devices:
*After plug in the recording devices:
3.Reopen the Sound Recorder to record the audio.
I plugged a headphone in my ASRock motherboard with Realtek HD Audio, and set the "Audio I/O" from "2CH" to "Headphone" in Realtek Audio Manager (picture1).
But the Realtek Audio Manager always recognized my headphone as 2CH speaker after I restarted the operating system (picture2).
What should I do?(1/16/2007)
Answer:Please refer to the following steps to set up the Realtek Audio Manager correctly.
1.Please remove all audio I/O (Headphones, Speakers, Microphone...) from the motherboard.
2.Please go to Realtek Audio Manager and set the "Audio I/O" you want.
4.Please plug your audio I/O back.
5.Restart your system.
When my computer is in standby mode, I can not resume from USB devices. Can you help?(1/16/2007)
Answer:This is due to the design of Windows® XP system. You may refer to the Microsoft® Knowledge Base:
If you want to resume from USB devices, such as USB mouse, remote control, you may directly install the registry file below:
https://www.asrock.com/support/download/ResumeUSB.ZIP and then restart your computer.
I am using an AMD® AM2 rev.G CPU on AM2V890-VSTA/ ALiveSATA2-GLAN. I have enabled the "Cool'n'Quiet" in BIOS setup, installed the "K8 CPU driver" from support CD and chosen the "Minimal Power Management" in OS, but the Cool'n'Quiet function still does not work. What can I do?(12/19/2006)
Answer:First, please make sure that if your CPU supports the Cool'n'Quiet function.
Second, please download the new "AMD® Cool'n'Quiet Driver" from the following website and install it. It will activate the Cool'n'Quiet function properly.
I am using the AMD® AM2 rev.G CPU. But the system always stops at POST after I turn on the system. I can't go into the operating system. What should I do?(12/19/2006)
Answer:For supporting AMD® AM2 rev.G CPU, please follow the steps to update the BIOS of your motherboard to the latest one.
1.Please press the "F2" key continuously right after turn on the system until it goes into the BIOS setup.
2.Please disable the "Cool'n'Quiet" function in BIOS setup.
3.Press "F10" key to save configuration changes and exit setup.
4.You can start to update the BIOS now.
How to update BIOS?
BIOS download page.
I have AM2NF6G-VSTA/ALiveNF6G-DVI motherboard. The onboard LAN does not work properly under Windows® Vista™. How can I solve this?(12/19/2006)
Or please refer following steps to re-write MAC address under Windows® Vista™.
Step1: Check MAC address.
When system boot up, press "F2" to enter BIOS setting.
Boot-> "Boot settings Configuration" -> set "Boot From Onboard LAN" to "enable".
Press "F10". System will restart.
Please "F11" and select "NVIDIA Boot Agent".
Then you will see MAC address, pls. record it with no space for later usage.
Step2: Boot system into Window Vista
Right click "Computer" and click "Properties"
Click "Device Manager"
Right click "Networking Controller" and click "Properties".
Choose "Network Address" in "Advanced " folder.
Write "MAC Address" which got from step1 into Value item.
Then click "OK".
I have 939Dual-SATA2 / 939Dual-VSTA / 939A8X-M / K8A8X-M / K8Upgrade-1689/K8Combo-Z motherboard. When using Nvidia 7600GS/6600LE/6800GS/7800GS "AGP" card, I am not able to install the VGA card driver. How can I solve this?(11/19/2006)
Answer:This problem will occur on some AGP cards which does not use native AGP chip, but use native PCI-E chip with an "PCI-E to AGP Bridge" to become AGP interface.
Please set "AGP P2P Deep Fifo" to [Enable] in the BIOS. (Advanced>Chipset Settings>AGP P2P Deep Fifo)
It may need to upgrade the BIOS for this option:
I'm using the Core 2 Duo E6XXX CPU and DDRII 533/667 RAM on 775Dual-VSTA motherboard. But the system is very unstable. Sometimes it gets blue screen or fail when installing the Windows® XP or some applications. How do I fix this problem?(9/19/2006)
Answer:Please refer to following steps to fix this problem.
Please set the "DRAM Frequency" as "[333MHz (DDRII 667)]" in BIOS setup if you use DDRII 667 RAM. (BIOS/ Advanced/ Chipset Configuration/ DRAM Frequency)
Please enable the "Flexibility Option" in BIOS setup if you use DDRII 533 RAM. (BIOS/ Advanced/ Chipset Configuration/ Flexibility Option)
If the problem still remains, please update the BIOS to P1.80 or later version.
My motherboard is AM2XLI-eSATA2. How do I install Windows® XP on SATA HDD in AHCI mode?(8/18/2006)
Answer:You need to make a SATA driver diskette before you start the OS installation. Please refer to the following steps:
Enter "SATA Operation Mode" in BIOS setup to set the option to [RAID].
Insert the ASRock Support CD into your optical drive to boot your system.
During POST at the beginning of system boot-up, press key, and then a window for boot devices selection appears. Please select CDROM as the boot device.
When you see the message on the screen, "Do you want to generate Serial ATA driver diskette [YN]?", press .
Then you will see these messages, Please insert a diskette into the floppy drive.
WARNING! Formatting the floppy diskette will lose ALL data in it!
Start to format and copy files [YN]?
Please insert a floppy diskette into the floppy drive, and press .
The system will start to format the floppy diskette and copy SATA drivers into the floppy diskette.
Restart and enter "SATA Operation Mode" in BIOS setup to set the option to [AHCI].
At the beginning of Windows® setup, press F6 to install a third-party SCSI or RAID driver. When prompted, insert a floppy disk containing the ULi® RAID driver. After reading the floppy disk, the driver will be presented. Select the driver to install according to the mode you choose and the OS you install.
I use 775VM800/P4VM800/K7S41GX/K7S41 motherboards. Do these models support 1440x900 resolution?(7/21/2006)
Answer:If your board is 775VM800, please update BIOS to P1.50 or later version.
If your board is P4VM800, please update BIOS to P1.60 or later version.
If your board is K7S41GX, Please update BIOS to P2.50 or later and VGA driver to 3.73 or later version.
If your board is K7S41, Please update BIOS to P2.30 or later and VGA driver to 3.73 or later version.
VGA Driver for K7S41 / K7S41GX: http://www.sis.com/download/agreement.php?id=155931
My motherboard is ConRoeXFire-eSATA2. When booting from support CD to make SATA floppy image driver disk, it stop with a message. What should I do?(7/21/2006)
Answer:1. When you see the message, please type "Ctrl+C", and press "y" to terminate the program.
2 Then type "satafd". Press "enter".
3.Insert floppy disk. It will start to generate the SATA floppy disk.
Or please download the driver from ASRock Web Site and copy to floppy diskette.
If I use Conroe 1066-CPU on 775Dual-VSTA. What kind of memory should I use?(5/24/2006)
Answer:If the BIOS version is P1.00, we recommend to use DDR400 and DDRII667 memory module; however, BIOS version is P1.10 and later can support DDR400, DDRII533 and DDRII667, so if you will use DDRII533 modules on your system, we suggest you update bios to P1.10 or later version.
How do I use 4 SATA HDDs to build system in RAID0 mode on K8SLI-eSATA2, 939SLI-eSATA2 and 939SLI32-eSATA2?(5/24/2006)
Answer:If you want to build a system in RAID 0 mode with 4 SATA HDDs, please follow below steps:
1.Enter the BIOS and set "SATA Operation Mode" to RAID mode.
BIOS -> Advance -> IDE Configuration -> SATA Operation Mode -> RAID
2.Set "eSATAII Support" to Disable.
BIOS -> Advance -> IDE Configuration -> eSATAII Support -> Disable
3.Press "F10" to save and exit.
4.When you boot up system, press "CTRL+ A" to go into ULI RAID Utility screen, and choose "Create RAID 0 Stripe X4 for Performance" option to build a RAID system with 4 SATA HDDs.
You could refer BIOS SETUP UTILITY of user manual to adjust BIOS setting.
K8SLI-eSATA2 user manual page 42.
939SLI-eSATA2 user manual page 43.
939SLI32-eSATA2 user manual page 41.
I am using Geode NX CPU on ASRock K7S41 / K7S41GX / K7VT4A Pro / K7VT6-C / K7Upgrade-600 series motherboard.
How do I set FSB jumper for my CPU?(4/21/2006)
Answer:The FSB of Geode NX CPU (1750,1500) is 266MHz. Please remember to adjust the FSB_SEL jumper to FSB 266MHz while using a NX CPU.
I have installed total 4GB memory on my motherboard. However, it can only recognize around 3GB or less. How should I do to recognize 4GB totally?(2/17/2006)
Answer:Please refer the description Q4 of Q&A-20.
This limitation applies to most chipsets & Windows® XP 32-bit version operating system.
If you want to get 4GB memory for your system, below two conditions must be required:
1. The memory controller which supports memory hole(memory remap) functionality is used. The latest chipsets like Intel® new chipset, or other chipsets and AMD® K8 CPU architecture can support the memory hole(memory remap) function.
2. Windows® XP Pro X64 Ed. (64-bit) or other OS which can address more than 4GB memory.
I use a Samsung HD080HJ (P80SD) 80GB SATA II HDD on K8Upgrade-NF3. After installing Nvidia all in one driver from the support CD, it takes a little bit long time to boot into Windows® XP. How could I solve this problem?(1/16/2006)
Answer:Please follow below steps to update Nvidia IDE driver:
1. Under Windows® XP, please go to "Control panel" and choose "Add/Remove program" to remove the Nvidia IDE driver.
2. Please download the new Nvidia IDE driver from http://asrock.pc.cdn.bitgravity.com/Drivers/Special/NVIDIA_4.84IDE.zip
3. After driver download is completed, please install the new IDE driver for your system.
When I use an Athlon 64 X2 Dual Core CPU on 939A8X-M / K8COMBO-Z / K8Upgrade-1689, the AGP display card does not run at AGP mode. How should I fix this problem?(12/19/2005)
Answer:Please update the ULi AGP driver to 2.3 or higher.
1. Uninstall the driver of your display card and the older version of ULi AGP driver.
2. Install the new ULi AGP driver
3. Install the driver of your display card.
You can find the new ULi AGP driver on the download pages of those models in ASRock website.
How do I use "Boot from Network" function on ASRock motherboard?(10/17/2005)
Answer:Please press F2 when power on, enter the BIOS setting menu. Select the screen "Boot". Go to the sub screen "Boot settings Configuration". Set the item "Boot From Network" to "Enable". Press F10 to save the setting and reboot.
After restart, press F11 and select Network as the boot device. Or press F2 and enter the sub screen "Boot Device Priority" in BIOS "Boot" screen to change the boot priority of Network.
My motherboard is P4VM800/ 775VM800/ P4V88+/ 775V88+/ P4Dual-880Pro/ 775Dual-880Pro/ K8Upgrade-VM800. I used it with SATA hard drive with RAID condition under Windows XP. If I log on with a limited user account, the system will show an error (see below picture), what should I do?
Answer:Please refer to our download site to download the latest VIA RAID driver. This new released driver can solve this problem.
I use PCI Express VGA card on my ASRock motherboard. My operation system is Windows 98SE / ME. In "Device Manager", there are two "Display Adapter Controllers" in "Display Adapters" option. What should I do?(7/15/2005)
Answer:Please follow the below steps to install PCIE VGA card driver.
a. Please enter "Device Manager" and you will see "Standard Display Adapter (VGA) and "Standard PCI Graphics Adapter (VGA)" in the "Display Adapters" option.
b. Please Choose "Standard Display Adapter (VGA)" and right-click "Remove".
c. After removing the device, please reboot your system. Then, you will only see "Standard Display Adapter (VGA)" in "Display Adapter" option.
d. Please start to install your PCIE VGA card driver.
I would like to use a big capacity Hard Disk on ASRock motherboard. I wonder how large of capacity can ASRock motherboard support at most?(6/23/2005)
Answer:ASRock motherboards support 48-bit LBA mode hard drive. At present, ASRock motherboards have no limitation for the capacity of Hard Disk, so you can use over 127GB or 137GB Hard Disk on them.
If you want to get a full capacity under Windows XP/2000, please make sure that your operating system can support 48-bit LBA mode. Please refer to the following link:
I have a P4i65PE motherboard. The SPEC of P4i65PE supports "Bypass Access Technology (BAT)" on ASRock website. How do I get this function to work?(6/23/2005)
Answer:If you want to use Bypass Access Technology, the configuration of your system has to conform to the following conditions:
1.FSB 800 CPU
2.DDR 400 memory
3.BIOS version P1.10 or higher
Please refer to our website to download the BIOS.
If your configuration conforms to these conditions, please enter BIOS setup => Advanced => Chipset Configuration to enable "Bypass Access".
My Windows® 98SE / ME system is built by K8 Combo-Z / 939A8X-M / K8Upgrade-1689 / K8A8X-M. I found the latest released BIOS which was added a new option-SATA Operation Mode. Can I use the BIOS for my system?(5/15/2005)
Answer:Before flashing to the latest BIOS, please update your LAN driver to the latest one (3.10a or newer version). Please refer to our download site to find the latest LAN driver.
According to the specification of P4Dual-915GL/775Dual-915GL on ASRock website, it can support up to 224MB VGA shared memory. Where can I adjust the VGA shared memory size?(4/8/2005)
Answer:Intel 915GL chipset supports Dynamic Video Memory Technology (DVMT). DVMT will dynamically allocate VGA memory based on system needs and is not user configurable.
For further information, please refer to Intel website:
I use a HT CPU and an ASRock motherboard which supports Hyper-Threading. How do I know if my system is working under Hyper-Threading?(3/21/2005)
Answer:Please right click on the Taskbar and choose the Task Manager. In "performance" option, if you see two figures of CPU Usage History, it means that the system is working under Hyper-Threading. (Please refer to the following picture).
If you see only one figure of CPU Usage History, it means that the system is not working under Hyper-Threading. (Please refer to the following picture).
When I use a Maxtor 250GB hard drive on my ASRock motherboards, the operating system Windows® 2000 or XP only recognizes 128 GB or 137GB. How should I fix this problem?(3/21/2005)
Answer:Please download "Maxtor Big Drive Enabler" from Maxtor website: http://www.seagate.com/ww/v/index.jsp?locale=en-US&name=Maxtor_Big_Drive_Enabler&vgnextoid=535d8b9c4a8ff010VgnVCM100000dd04090aRCRD to fix the problem.
When I run the PC game, "The Lord of the Rings-The return of the king", on ASRock P4Dual-915GL based system, it would show an error message "Could not find with the required capabilities...". What should I do?(2/18/2005)
Answer:Please refer to following INTEL website to download the patch file, and then follow the steps to update the file
My motherboard is P4Dual-915GL. In the manual, it said the AGI Express slot is PCI Express x4. Can I use other PCI Express x1/x2/x4 devices, like PCI Express LAN card or RAID card, on AGI Express slot?(2/18/2005)
Answer:We have tested x1 PCI Express LAN card on P4Dual-915GL. It is able to work on ASRock AGI Express slot.
If I use only one 128MB memory on the ASRock board with integrated VGA (ex. K7VM3, K7S41/GX, etc...), what share memory size should I choose?(1/18/2005)
Answer:Since the share memory uses the system memory, for better system performance, we recommend you to set share memory size to 32MB or less in the BIOS setting. (For Intel chipset based motherboards, please refer to TSD-QA-08 (June, 13th, 2003) https://www.asrock.com/support/QA/TSDQA-08.pdf)
I want to install Linux Red Hat 9.0 with HT CPU on my P4i65GV. After installation completed and entered into OS, there are two kinds of OS for choosing: 2.4.20-8smp, and 2.4.20-8. When entering into OS 2.4.20-8smp and selecting shut down, it will not shut down properly. How should I solve the problem?(1/18/2005)
Answer:All ASRock motherboards support ACPI. Since Red Hat 9.0 is APM mode O/S, please refer to https://www.asrock.com/support/Download/P4i65GV.asp to download special BIOS which supports APM. After special BIOS updated, please type the command "Linux apm=power_off" at the beginning of Linux Red Hat 9.0 installation.
My motherboards are K7VT4A+ and K7VM3. During the POST, it shows "Mac address are invalid in both CMOS and DMI. Press F1 to resume". What should I do?(12/15/2004)
Answer:Please try to install your CD-ROM, CD-RW, DVD-ROM, or DVD-RW to primary IDE (IDE1, blue connector) and install your hard drive to secondary IDE channel. If you still encounter problem, please download the tool to rewrite the MAC address from: https://www.asrock.com/support/Download/MACTool.asp
I use 3.2G/3.4GHz CPU on P4i65GV / P4i48 / 775i65GV. But CPU speed shows 2.8G? How do I fix it?(9/14/2004)
Answer:Because you use the new CPU and it is necessary to update the microcode for CPU support. Please update to the latest BIOS.
My ASRock motherboard supports Hybrid Booster. Is Hybrid Booster a utility to install? Where can I get it?(9/14/2004)
Answer:The Hybrid Booster features supported on each models are a little different.
Please go to https://www.asrock.com/mb/index.asp and find the specification of your motherboard and check the exact features supported.
Actually, Hybrid Booster is a combination of several features which have already been provided with the motherboards.
1. CPU Multiplier: Adjusted by setting onboard FID jumpers.
2. CPU Vcore adjustment: Adjusted by setting BIOS setup option.
3. CPU Frequency Stepless control: Adjusted by setting BIOS setup option.
4. AGP/PCI Frequency control: Adjusted by setting BIOS setup option.
5. ASRock U-COP: Hardware feature, no need to be adjusted.
6. Boot Failure Guard: BIOS feature, no need to be adjusted.
Please refer to https://www.asrock.com/feature/HybridBooster/HybridBooster.html for detailed explanations.
My motherboard is SiS chipset based motherboard and the driver of AGP PCI to PCI is version 1.16a or 1.13.03 installed. After updating the Windows XP to service pack 2, there is an exclamation mark in AGP driver of device manager. What should I do?(8/16/2004)
Answer:If you see an exclamation mark in AGP driver of device manager, please simply reinstall the SiS AGP PCI to PCI driver from ASRock support CD or web site again.
Does my ASRock K7 motherboard, which supports Athlon XP FSB 333 MHz CPU, support AMD® Sempron CPU?(8/16/2004)
Answer:Yes, all ASRock motherboards, which support Athlon XP FSB 333 MHz CPU, would support AMD® Sempron CPU by updating the BIOS. Also ASRock K8S8X motherboard would support AMD® Sempron CPU by updating the BIOS. Please refer to ASRock web site for more information. https://www.asrock.com/support/CPU.asp
My motherboard is GE PRO-M2. After installing MR modem driver, there is an exclamation mark on modem device under device manager. How do I solve it?(8/16/2004)
Answer:Please download the MR driver Ver.12.03.0026 from ASRock Web Site and try again. https://www.asrock.com/mb/download.asp?Model=GE%20PRO-M2
The FSB jumper setting table of K7VT4A+ on the PCB silk screen on the board is different from the description in the installation guide. Which is correct?(8/16/2004)
Answer:The table on the PCB silk screen of some boards is not correct. Please refer to the FSB Jumper Setting Table in the Quick Installation Guide bundled or in the user manual in ASRock Support CD.
Please move the jumper cap to FSB_SEL1 : 1_2 and FSB_SEL2 : 2_3
My motherboard is K7S8X. When I connect my HDD on primary IDE with jumper setting at master and AOpen DVD\CD-RW combo drive on primary IDE with jumper setting at slave, it takes more than 1 minute to login Windows XP. How can I solve this problem?(7/12/2004)
Answer:To solve this issue, please connect the HDD on primary IDE with jumper setting at master and AOpen DVD\CD-RW combo drive on secondary IDE with jumper setting at master. Or you can update the motherboard's BIOS to version 2.40 or later to solve this https://www.asrock.com/mb/download.asp?Model=K7S8X#bios
I have an ASRock INTEL ICH5 south bridge based motherboard (P4i65GV, P4i48..). In BIOS setup---IDE Configuration---Onboard IDE Operate Mode, there are two options "Enhanced Mode" and "Compatible Mode". Which one should I select? What is the difference between them?(7/12/2004)
Answer:Please select [Compatible Mode] if you are using legacy OS (Windows ME / 98SE) with both IDE and SATA devices. If you are using legacy OS (Windows ME / 98SE) with IDE device only, please select [Enhanced Mode]. If native OS (Windows 2000 / XP) is used, please select [Enhanced Mode] no matter you are using either IDE and SATA devices or IDE device only.
When [Enhanced Mode] is selected, the next option will be "OnBoard IDE Controller".
You may enable either the primary IDE channel or the secondary IDE channel. Or you may enable both the primary and the secondary IDE channels by selecting [Both]. Set to [Disabled] will disable the both. Configuration options: [Disabled], [Primary], [Secondary], [Both].
When [Compatible Mode] is selected, the next option will be "Combined Mode Option".
It allows you to select between [Pri IDE + SATA] and [SATA + Sec IDE]. If it is set to [Pri IDE + SATA], then the secondary IDE will not work. Likewise, if it is set to [SATA + Sec IDE], then the primary IDE will not work.
There is an annoying noise when I was playing music on my P4AL-800(M) system. Is there any way to improve it?(6/11/2004)
Answer:Please install ALi LAN driver from motherboard bundled support CD or download ALi LAN driver directly from ASRock website to eliminate the noise.
I'm using INTEL Prescott CPU on ASRock motherboard. After the system works for a while, I realize that the sound of the CPU fan is getting louder. What's wrong?(5/15/2004)
Answer:Please understand that this is a normal behavior of Intel boxed heat sink. The cooling fan which comes with Prescott CPU (see the following pictures) is an automatically adjustable CPU cooling fan and the speed of the fan will be adjusted according to the environment temperature. While higher temperature is detected by the INTEL boxed heat sink, the fan will speed up. So the sound will get louder.
My on-board LAN is not working, I found that the MAC address of my on-board LAN is 00-00-00-00-00-00 or FF-FF-FF-FF-FF-FF. What's wrong?(4/15/2004)
Answer:The MAC address of the on-board LAN is erased. After updating the BIOS or clearing the CMOS, please boot up the system and enter the BIOS setup. After loading the BIOS default, please exit and save changes. Failing to do so may cause the MAC address disappeared. If the MAC address is gone, please contact ASRock technical support engineer for help. ( https://www.asrock.com/general/about.asp?cat=Contact )
I bought a new large size (80GB) HDD. After I installed it to my ASRock M/B, the BIOS only recognized it as a 32GB HDD. How can I get the full capacity of the HDD?(4/15/2004)
Answer:Please understand that most HDDs provide a jumper setting that will limit the maximum capacity, such as 32GB or 2GB. Please kindly double check the jumper setting of your HDD, and adjust the jumper setting to the correct position instead of the "Limit drive capacity" position.
My ASRock motherboard can support Prescott CPU. If I want to use Prescott CPU, is there anything I need to notice?(4/15/2004)
Answer:Prescott CPU needs more powerful power supply than Northwood CPU. Please use a 400W(or higher) power supply with Prescott CPU. We also recommend to use following vendors' power supply：Delta、FSP、Seventeam、Macron、Snake、AcBel Or please consult the suggestion of this website.
My motherboard is P4S61. If I connect the hard drive and non-UDMA CD-ROM on the same IDE channel, I can not install Windows® XP. What can I do?(3/15/2004)
Answer:Please try the latest BIOS from https://www.asrock.com/mb/download.asp?Model=P4S61&s=478 or connect the hard drive and CD-ROM to two different IDE channels.
When I try to create the SATA driver floppy diskette for my K7S8XE+ / P4S55FX+, the free DOS program seems stop with unknown reason. What should I do now?(3/15/2004)
Answer:Please download the "K7S8XE+ / P4S55FX+ SATA driver for floppy disk" file from ASRock Web Site.
After downloading, please unzip the file and save it to the floppy diskette directly.
My motherboard is K7S8XE+. There are error messages appeared when I am making the SATA driver diskette. What should I do?(1/14/2004)
Answer:If you have trouble to make this floppy disk, you can follow the instructions below to solve the problem.
1, Please update BIOS to P1.50 or higher version. You can find the latest BIOS version on our website: https://www.asrock.com/mb/download.asp?Model=K7S8XE%2b&s=462
2, Please connect a hard disk drive to your system when making this floppy disk.
3, Please do not use Mitsumi 48A0W CD drive or Mitsumi 5600W CD drive on your system when making this floppy disk. However, you can use them on your system after you finish making this floppy disk.
In GE Pro-M2 latest BIOS advanced menu, there is one option named "Flexibility". What's the function?(1/14/2004)
Answer:The default value of this option is "Disabled". It allows better tolerance for memory compatibility when it is set to "Enabled".
ASRock also offers the hot key "Home" to enable Flexibility. Before the system boot up, please keep pressing hot key "Home" first, then push the power button to boot the system up. When the POST screen appears, the function "Flexibility" is enabled.
I have an ASRock ATX motherboard. Do I need to screw on the double hole?(12/12/2003)
Answer:ASRock ATX motherboards are ATX specification 1.1 and 2.0 compliant, so the screw hole, which is on the right bottom of board, will be double holes design. According to the ATX specification, it is not necessary to screw this hole, you can please just use a plastic stand to bear this hole. If you still want to screw this hole, please do not over-tighten the screw, doing so may damage the board.
I want to use the hot plug feature with my SATA HDD. What requirements do I need to know?(12/12/2003)
Answer:Please read below operation guide of Serial ATA HDD Hot-Plug on ASRock motherboard carefully.
Before you process the SATA HDD Hot-Plug, please check below cable accessories from the motherboard gift box pack.
7-pin SATA data cable x 2
SATA power cable with SATA 15-pin power connector interface x 1
1.Without SATA 15-pin power connector interface, the Serial ATA HDD Hot-Plug cannot be processed.
2.Even some SATA HDDs provide both SATA 15pin power connector and IDE 1x4-pin conventional power connector interfaces, the IDE 1x4-pin conventional power connector interface is definitely not able to support Hot-Plug and will cause the HDD damage and data loss.
Points of Attention – Before you start to process the Hot-Plug:
Below operation procedure is designed only for ASRock motherboard, which supports SATA HDD Hot-Plug.
*SATA Hot-Plug support of ASRock motherboard is indicated in the product spec on our web site .
Make sure your SATA HDD can support hot-plug function from your dealer or HDD user manual. The SATA HDD, which cannot support hot-plug function, will be damaged under the hot-plug operation.
Please make sure the SATA driver is installed into system properly.
The latest SATA driver is available on our support web site https://www.asrock.com/support/index.asp
Make sure to use the SATA power cable & data cable, which are from ASRock motherboard package.
Please follow below instructions step by step to reduce the risk of HDD crash or data loss.
How to Hot-Plug a SATA HDD:
Points of Attention – Before you process the Hot-plug:
Please do follow below instruction sequence to process the Hot-plug, improper plug procedure will cause the SATA HDD damage and data loss.
How to Hot-Unplug a SATA HDD:
Points of Attention – Before you process the Hot-Unplug:
Please do follow below instruction sequence to process the Hot-unplug, improper unplug procedure will cause the SATA HDD damage and data loss.
When I install Windows XP with SATA HDD on K7S8XE+, I found driver logo warning messages during installation. What should I do?(12/12/2003)
Answer:Actually you will see these kinds of warning messages (refer to the following picture) twice during Windows XP installation.
When you see the warning messages, please both select "Yes". However, if you still need the Microsoft certificated SATA driver, it is available at https://www.asrock.com/mb/download.asp?Model=K7S8XE%2b . Please download the driver and save it in a floppy disk before Windows installation.
My parallel port printer can't work normally with my ASRock motherboard. What should I do now?(12/12/2003)
Answer:Please try to go to BIOS SETUP -> Advanced menu -> Peripheral Configuration -> Parallel Port Mode, and set it to "Normal".
I'm using an add-on LAN card on my ASRock motherboard. The LAN card provides a "Wake On LAN" connector with a cable. Is there a connector on the motherboard so that I can plug this cable?(12/12/2003)
Answer:There's no need to connect this cable to the motherboard and you are still able to use the "Wake On LAN" feature with the add-on LAN card. To use it, please remember to enable the "PCI Device Power On" option in BIOS.
I'm using Duron 1600MHz Applebred CPU on your K7 series motherboard. How come the CPU is only recognized as a Duron 1200MHz CPU?(11/14/2003)
Answer:The FSB of Duron Applebred CPU (1400MHz to 1800MHz) is 266MHz. It is different from the former Duron CPU (FSB 200MHz). Please remember to adjust the FSB_SEL jumper to FSB 266MHz while using a Duron Applebred CPU.
Do ASRock K7 motherboards support the latest Applebred Duron CPU with FSB266 MHz, such as 1400MHz, 1600MHz, and 1800MHz?(10/15/2003)
Answer:Yes, all ASRock K7 motherboards had been tested with Applebred Duron CPU without problem.
Please refer to https://www.asrock.com.tw/support/CPU.asp
I'm using an ASRock motherboard which supports Hyper-Threading technology. How come there is no Hyper-Threading technology option in BIOS setup?(10/15/2003)
Answer:The Hyper-Threading technology option in BIOS will appear only when a Hyper-Threading technology CPU is installed.
My ASRock motherboard provides a 1.5V AGP slot. How do I know if I can use my AGP card on the motherboard?(9/15/2003)
Answer:Generally, the notch of 1.5V AGP slot is different from 3.3V AGP slot. Please refer to the following picture. If your AGP card has the 1.5V key, it is able to work on a 1.5V AGP slot. But few AGP adapters such as SiS305 based cards do not match the rule.
Please check detail AGP SPEC form http://www.ertyu.org/~steven_nikkel/agpcompatibility.html
If you are not sure what your AGP card is 1.5V or 3.3V, please double check with the card vender.
What is Boot Failure Guard (B.F.G)? How do I enable this function?(8/15/2003)
Answer:It is an ASRock new technology. While the system could not boot up normally at overclocking setting, the safe boot up mode will be issued from B.F.G and provides a BIOS setting interface for parameter reset/correction.
You don't need to adjust any setting to enable B.F.G. It is a basic function for ASRock motherboard.
I'm using P4i45PE now. How do I run FSB 800 MHz correctly?(7/9/2003)
Answer:1.Please use Intel® FSB 800 MHz CPU for your system.
2. Please set FSB jumper in pin 2-3 (Test)
3. Please install one DDR400(PC3200) in slot 1.
DDR SDRAM requires CL=2.5 or CL=2.
Please also refer to P4i45PE memory support list.
How could I use Wake on LAN function?(7/9/2003)
Answer:All of ASRock motherboards support Wake on LAN. Please enable the "PCI Device Power On" in the Power menu of BIOS. After saving the changes and exit the BIOS, please boot into the Windows OS then shut down the system.
Now, the system is ready to be woken up through LAN by other computers.
I'm using ASRock motherboard. In the BIOS, I found that the Vcore is a little bit higher. Is this normal?(7/9/2003)
Answer:The value is still in tolerance of the CPU SPEC. It's more stable to set the Vcore a little higher under CPU SPEC. Please do not worry about it.
May I use the power supply without +12V power (4 pins) connector for ASRock Intel platform Motherboards? (6/13/2003)
Answer:ASRock has its own design to omit the Intel specified 4-pin connector. All needed power for motherboard can be supplied from 20-pin ATX connector. So ASRock P4 platform motherboards is able to support some power supplies without +12V 4-pin connector.
When I use ASRock P4i45G(L) M/B, I see there is 1MB shared memory from the system memory shown in the POST screen during boot process. What is the 1MB shared memory used for? (6/13/2003)
Answer:The 1MB memory is used for VGA BIOS (before loading OS).
What's the function of JL1 and JR1 jumpers on my ASRock motherboard?(5/9/2003)
Answer:When you connect speakers in back panel and front panel at the same time,
1. If the jumpers JL1 and JR1 are short, both front panel and rear panel audio connectors can work.
2. If both jumper caps on JL1 and JR1 are removed, only front panel audio works.
However, it requires your front panel to support the function.
Does ASRock AMD series motherboard support AMD FSB 333Mhz CPU?(4/15/2003)
Does ASRock motherboard support "Boot from USB device", if my USB device is bootable?(4/15/2003)
Answer:Yes! All of ASRock motherboards support "Boot from USB device".
When the system boot up, please press "F8" or "F11" to enter "Boot Menu" and select USB device for your fist boot device , then the system will boot from the USB device which you selected. For P4I45D, please plug the bootable USB device to USB port 2,3.
Where can I get the detailed BIOS setting description?(3/3/2003)
Answer:You can find the detailed user manual and BIOS setting description in ASRock support CD.
After I updated BIOS, ASRock LOGO disappeared when booting up. Why?(3/3/2003)
Answer:Please don't worried! ASRock has removed LOGO in the new BIOS for all ASRock model. It is normal that ASRock LOGO disappeared after flashing BIOS.
What is ASRock U-COP?(3/3/2003)
Answer:ASRock U-COP = ASRock Universal CPU Overheating Protection is a hardware level mechanism, which provide the auto-power-shut-off function to protect CPU from the damage while the CPU temperature getting high.
All ASRock Intel/AMD CPU series motherboards are equipped with ASRock U-COP.
When I want to install an add-on AGP graphics card, do I need to adjust any settings in the BIOS if my motherboard has Onboard VGA?(1/30/2003)
Answer:No! You do not need to adjust any settings in the BIOS. ASRock motherboard will switch between add-on AGP and Onboard VGA automatically when you install or uninstall it.