華擎科技 > 常見問題解答

問題: 我的設備無法啓動，顯示器上沒有輸出。該怎麽辦？ (7/1/2020)

回答:
請參考以下圖表進行初步診斷。

flow chart

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問題: Windows11規範中需要TPM2.0模組，是否需要TPM2.0硬體模組？(7/1/2021)

回答:
不需要，請在UEFI BIOS下啓用"Intel® Platform Trust Technology (Intel® PTT) ”或"AMD CPU fTPM”功能。它支援不帶TPM2.0硬體模組的TPM2.0功能。

ASRock Intel 平台

對於全新安裝的 Microsoft Windows 11，建議在開啓" Intel® PTT”之前停用 CSM 設定。

支援的平台.

Generation	Supported Chipset
Intel 300 系列	Z390, Z370, H370, B360, B365, H310, H310C
Intel 400 系列	Z490, H470, B460, H410
Intel 500 系列	Z590, B560, H510, H570
Intel X299 系列	X299
Intel SoC 系列	Gemi Lake, Gemi Lake Refresh

*支援Intel® PTT. 實際支援可能會因Microsoft®發布的Windows11而有所不同.

BIOS 選項
(a) 進入"Security page” 找到 "Intel® Platform Trust Technology” 選項.
(b) 在 UEFI BIOS下啓用 "Intel® Platform Trust Technology”

Intel® CPU 支援列表:
https://docs.microsoft.com/en-us/windows-hardware/design/minimum/supported/windows-11-supported-intel-processors

ASRock AMD 平台

AMD CPU fTPM

對於全新安裝的 Microsoft Windows 11，建議在開啓" AMD CPU fTPM”之前停用 CSM 設定。

支援的平台

Generation	Supported Chipset
*AM4 300 系列	X399, X370, B350, A320, X300, A300
*AM4 400 系列	X470, B450
AM4 500 系列	X570, B550, A520
TRX40 系列	TRX40

*實際支援可能會因Microsoft®發布的Windows11而有所不同.

BIOS 選項
(a) 進入 "Advanced” \ "CPU Configuration” 找到 [AMD fTPM switch].
(b) 調整 "AMD fTPM switch” 選項改爲 [AMD CPU fTPM].

AMD CPU 支援列表.:
https://docs.microsoft.com/en-us/windows-hardware/design/minimum/supported/windows-11-supported-amd-processors

問題: 如何檢查系統是否支援TPM 2.0和bitlocker？(7/1/2021)

回答:
[TPM 版本]
要檢查TPM版本，請參閱以下步驟。
步驟 1 – 同時按下熱鍵"Windows+R”以打開"運行”框。

步驟 2 – 鍵入"TPM.MSC”以打開Windows TPM管理工具。

步驟 3 – TPM管理窗口將打開。
可以在TPM管理窗口中找到TPM版本等訊息。

[Bitlocker 驅動器加密]
要檢查Bitlocker狀態，請參閱以下步驟。
步驟 1 – 請轉到"控制面板”>"系統和安全”>"Bitlocker驅動器加密”
步驟 2 – Bitlocker狀態顯示在紅色方框部分下，如下圖所示。

更多有關詳細訊息，請參閱Microsoft網站。
https://docs.microsoft.com/zh-tw/windows/security/information-protection/bitlocker/bitlocker-overview

問題: How do I check if the system can support Secure Boot?(10/1/2021)

回答:
In order to use Secure Boot, the drive with the operating system must use GPT partition style. Please refer to below steps to check the partition style.

Step 1: Right-click the Windows button on the desktop and select "Disk Management”.
How do I check if the system can support Secure Boot? step1

How do I check if the system can support Secure Boot? step1

Step 2: Right-click the disk where Windows is installed and select the "Properties”.
How do I check if the system can support Secure Boot? step2

Step 3: Click the "Volumes” tab and check if the partition style is "GPT”.
How do I check if the system can support Secure Boot? step3

Step 4: If the partition style is "MBR”, please make a backup of important data on the system and refer to steps 5 - 7 to convert the partition style to GPT.
How do I check if the system can support Secure Boot? step4

How do I check if the system can support Secure Boot? step4

Step 5: Type "CMD" in the Windows search bar, right-click on "Command Prompt” and choose to run as administrator.
How do I check if the system can support Secure Boot? step5

How do I check if the system can support Secure Boot? step5

Step 6: Type the command "mbr2gpt /convert /allowFullOS” to convert the partition style and press [Enter].
How do I check if the system can support Secure Boot? step6

How do I check if the system can support Secure Boot? step6

Step 7: Restart the system and the BIOS Mode/Partition style will be converted to UEFI/GPT.

問題: How do I know the power supply is the single rail type or multi rail type?(3/1/2022)

回答:
You can check the label on the power supply, it show the detailed specification of the power supply.

If you only see one "+12V” on your power supply, it means your power supply is "single rail” design.

For example.

If you only see multiple"+12V” on your power supply, it means your power supply is "multi rail” design.

For example.