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Question: My system does not start. I have no output on my display. What can I do? (7/1/2020) Answer: Please refer to the following flow chart for basic debugging.
If the procedure above does not help to solve your problem, please contact the seller or local dealer for help. Or go to Support\Contact Technical Support to submit your question. Then our customer service staff will reply to you as soon as possible.
Question: Can I use a DVI to D-sub adaptor for the ASRock RX500 series?(3/1/2019) Answer: The RX500 series do not support D-sub outputs, so DVI to D-sub adaptors are not supported.
As for a HDMI/DP to D-sub convertor, the third-party adapter chip will be required, which may occur some problems such as no signal, no system display, etc.
We strongly recommend users using a direct DP, HDMI or DVI connection to the card.