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If you are fully aware of the category of your question, you may choose one of the categories below for frequently asked questions.

Frequently Asked Questions

Question (490): My system does not start. I have no output on my display. What can I do? (7/1/2020)

Question: My system does not start. I have no output on my display. What can I do? (7/1/2020)

Answer:
Please refer to the following flow chart for basic debugging.

If the procedure above does not help to solve your problem, please contact the seller or local dealer for help. Or go to Support\Contact Technical Support to submit your question. Then our customer service staff will reply to you as soon as possible.

Question (500): TPM2.0 module is required in Windows 11 specification, does it need TPM2.0 hardware module?(7/1/2021)

Question: TPM2.0 module is required in Windows 11 specification, does it need TPM2.0 hardware module?(7/1/2021)

Answer:
No, please enabled [Intel® Platform Trust Technology (Intel® PTT)] or [AMD CPU fTPM] feature under UEFI BIOS. It supports the TPM2.0 feature without TPM2.0 hardware module.

ASRock Intel Platform

For the new Microsoft® Windows 11 installation, we recommend disabling the CSM setting before using the Intel® PTT.

Supported platform.

Generation	Supported Chipset
Intel 300 series	Z390, Z370, H370, B360, B365, H310, H310C
Intel 400 series	Z490, H470, B460, H410
Intel 500 series	Z590, B560, H510, H570
Intel X299 series	X299
Intel SoC series	Gemi Lake, Gemi Lake Refresh

*Intel® PTT is supported. The actual support may be varied based on official release of Windows 11 by Microsoft®.

BIOS option
(a) Go to "Security page” to find the "Intel® Platform Trust Technology” option.
(b) Enabled "Intel® Platform Trust Technology” under UEFI BIOS

Intel® CPU support list:
https://docs.microsoft.com/en-us/windows-hardware/design/minimum/supported/windows-11-supported-intel-processors

ASRock AMD Platform

AMD CPU fTPM

For the new Microsoft® Windows 11 installation, we recommend disabling the CSM setting before using the AMD CPU fTPM.

Supported platform.

Generation	Supported Chipset
*AM4 300 series	X399, X370, B350, A320, X300, A300
*AM4 400 series	X470, B450
AM4 500 series	X570, B550, A520
TRX40 series	TRX40

*AMD CPU fTPM is supported. The actual support may be varied based on official release of Windows 11 by Microsoft®.

BIOS option
(a) Go to "Advanced" \ "CPU Configuration" page to find [AMD fTPM switch].
(b) Adjust "AMD fTPM switch" option to [AMD CPU fTPM].

AMD CPU support list:
https://docs.microsoft.com/en-us/windows-hardware/design/minimum/supported/windows-11-supported-amd-processors

Question (502): How do I check if a system supports TPM 2.0 and bitlocker?(7/1/2021)

Question: How do I check if a system supports TPM 2.0 and bitlocker?(7/1/2021)

Answer:
Please refer to the following for the Bitlocker status, Suspend / Resume Bitlocker and TPM version information.

[Bitlocker Drive Encryption]
(1) Bitlocker status
To check the Bitlocker status, please refer to the following steps.
Step 1 – Please go to Control Panel > System and Security > Bitlocker Drive Encryption
Step 2 – The Bitlocker status is shown under the red-boxed section as in the following picture.

(2) Suspend / Resume Bitlocker
The bitlocker feature can be suspended and resumed when Bitlocker Drive Encryption is enabled.
Step 1 – Please go to Control Panel > System and Security > Bitlocker Drive Encryption
Step 2 – Click the "Suspend protection” as shown in the red-boxed below.

Step 3 – Click the "Resume protection” as shown in the red-boxed below.

For more information, please refer to the Microsoft website.
https://docs.microsoft.com/en-us/windows/security/information-protection/bitlocker/bitlocker-overview

[TPM Version]
To check the TPM version, please refer to the following steps.
Step 1 – Press hotkeys "Windows + R” together to open the Run box.

Step 2 – Type in "TPM.MSC" to open the Windows TPM management tool.

Step 3 – The TPM Management window will open.
Information such as TPM version can be found in the TPM Management window.

CPU / Memory / Storage FAQ

General FAQ

Old List

Results:

Question (493): How do I enable IGPU Multi-Monitor on B550/A520 series motherboard?(10/1/2020)

Question: How do I enable IGPU Multi-Monitor on B550/A520 series motherboard?(10/1/2020)

Answer:
To enable IGPU Multi Monitor, please refer to the following path and set the [iGPU Configuration] to [UMA_AUTO].
Advanced\AMD CBS\NBIO Common Options\GFX Configuration

BIOS screenshot

Question (482): How do I configure clone mode in triple displays under Intel platform?(9/1/2019)

Question: How do I configure clone mode in triple displays under Intel platform?(9/1/2019)

Answer:
Please refer to the following procedures to adjust display settings under Intel® Graphics Control Panel:
Step 1. Please search "Intel® Graphics Control Panel” in Windows search bar and open it.
*System will auto-download the Intel® Graphics Control Panel from internet after installing the onboard VGA driver.
If the App doesn't exist in your system, please visit Intel or ASRock website to install the latest Graphics driver for your system.

Step 2. Select "Clone Displays” under "Multiple Display” and then click "Apply” to apply the change.

Question (473): I'd like to optimize my graphics performance when playing games on X399 platform, what should I do to set up the system? (2/1/2019)

Question: I'd like to optimize my graphics performance when playing games on X399 platform, what should I do to set up the system? (2/1/2019)

Answer:
Since some games do not support more than 16 cores, AMD Ryzen Master Utility provides the Game Mode to optimize the graphics performance.
Please refer to below link to download and install the AMD Ryzen Master Utility.
Ryzen Master Download Link: https://www.amd.com/en/technologies/ryzen-master
Follow the steps to select the Game Mode and apply.
After that, graphics performance has been optimized.

Question (472): How do I manually install the VGA driver with Win10 64bit on the 760GM-HDV?(1/1/2019)

Question: How do I manually install the VGA driver with Win10 64bit on the 760GM-HDV?(1/1/2019)

Answer:
Please refer to the following steps to install the VGA driver manually.
Step 1. Go to the device manager
Step 2. Right click the display adapters to enter the "properties” and choose "Update Driver”.

Step 3. Choose "Browse my computer for driver software”.

Step 4. Choose "Let me pick from a list of available drivers on my computer”.

Step 5. Click the "Have Disk” and browse the driver from the disk.

The Path: C:\AMD\AMD_Catalyst_13.4_Legacy_Beta_Vista_Win7_Win8\Packages\Drivers\Dispaly\W86A_INF

Step 6. Click "Ok” and choose "Next” to install driver.

*If the system uses onboard HDMI port to display monitor and the monitor display get the incorrect resolution, please follow the steps below to adjust monitor resolution.

Step 1. Install AMD all in 1 driver as below link:
Link: https://download.asrock.com/Drivers/AMD/AllIn1/Allin1(v15.7.1).zip
Step 2. Open the "AMD VISION Engine Control Center”.
Step 3. Choose "Scaling Options(Digital Flat-Panel)” and adjust Scaling Options to the Overscan

Question (464): How do I adjust the shared memory while using Raven Ridge CPU on AM4 platform?(3/1/2018)

Question: How do I adjust the shared memory while using Raven Ridge CPU on AM4 platform?(3/1/2018)

Answer:
Please adjust the "UMA Frame buffer Size” under Advanced\North Bridge Configuration:
*To support 4GB shared memory or above, please adjust CSM support to Disable under Boot tab firstly.

If you don't see ”UMA Frame buffer Size” under North Bridge Configuration, please follow the steps below to find it and adjust the OC settings.
1. Please press "F2” or "Del” during POST to enter BIOS setup
2. Refer to the following path to adjust the OC setting.
a. Advanced\AMD CBS\NBIO Common Options\GFX Config IGC :Forces
b. Advanced\AMD CBS\NBIO Common Options\UMA Mode : UMA_Spec
c. Advanced\AMD CBS\NBIO Common Options\UMA Frame Buffer Size: Choose a prefer size

d. OC Tweaker\OC Mode Change Switch\AMD CBS Setting

3. After adjustment, press "F10” to save the configuration.

Question (465): When I use VGA card with onboard graphics AM4 CPU, onboard display adapter driver shows exclamation mark, what should I do?(3/1/2018)

Question: When I use VGA card with onboard graphics AM4 CPU, onboard display adapter driver shows exclamation mark, what should I do?(3/1/2018)

Answer:
If you are using the VGA card and onboard display adapter shows an exclamation mark as the picture below,
please follow the steps to remove exclamation mark.

1. Please press "F2” or "Del” during POST to enter BIOS setup
2. Choose primary video adapter as internal graphics
Path: Advanced\AMD PBS\Primary Video Adapter\Int Graphics (IGD)

3. After adjusting above options , press "F10” to save the configuration.

You can try below method as well.
1. Please press "F2” or "Del” during POST to enter BIOS setup
2. Disable CSM
Path: Boot/CSM/Disable

3. After adjusting above option, press "F10” to save the configuration.

Question (448): The system cannot recognize one of my graphics cards. What should I do?(9/1/2017)

Question: The system cannot recognize one of my graphics cards. What should I do?(9/1/2017)

Answer:
If some graphics cards are not recognized by the system, it is not necessarily related to only the motherboard but also to other components. The riser cards, power supply, graphics cards and even the OS are all key points for the system. Please refer to the following three parts to check your system.
(A) The PCIe riser card
1. Please double check if the graphics cards are installed properly on the riser cards. Or take the graphics cards off the riser cards and install them on the riser cards again.
2. We recommend choosing PCIe riser cards with 6-pin power for the mining system.

3. If you are using PCIe riser cards with a Molex connector, please use maximum two Molex connectors on each power cable. Not more.

(B) Power supply
When using (close to) 13 graphics cards, you will probably have to use 2 power supplies. Normally the power supply will provide 12V, 5V and 3.3V power to the motherboard.
But in a mining system with multiple power supplies the situation is different. The first power supply has to be connected to the motherboard (12V, 5V and 3.3V) and some of the graphics cards (12V). The second power supply should only be connected to some graphics cards (12V). Because the second power supply will only supply 12V voltage to the graphic cards, it can cause power loading imbalance.
Power supply vendors suggest users to use only one power supply per system.

(C) Graphics cards
1. The single GPU systems typically draw about 200W, the system will need adequate power for whole system. Please double check if the system power is enough for the whole system.
2. Please install one graphics card and make sure it can be recognized under device manager.
If it is not, please shut down the system and press the power button to boot the system again. Then wait for the system to detect the device.
3. If it is not detected please clean the golden finger of the graphics card with a rubber (pencil eraser) and reinstall the card.