Question: What is Dr. Debug and how do I troubleshoot with these codes?(2/1/2013) Answer: Dr. Debug is used to provide codes that represent different errors that your system has encountered. Please see the diagram below for reading the Dr. Debug codes and how to troubleshoot.
FF, 00 - 19 D0 - D3
Please check if the CPU is installed correctly and then clear the CMOS.
31 - 3B 51 - 55
Problem related to CPU and memory. Please clear the CMOS. Re-install the CPU and memory.
D4 - D5
PCI resource allocation error. Out of Resources.
D6 92 - 97
The graphics card or iGPU could not be recognized. Please clear CMOS and try re-installing the graphics card. If the problem still exists, please try installing the graphics card in other slots or try other graphics cards.
The keyboard and mouse could not be recognized. Please try re-installing the keyboard and mouse.
9A - 9D
Problem related to USB devices. Please try removing all USB devices.
Question: My system does not start. I have no output on my display. What can I do? (7/1/2020) Answer: Please refer to the following flow chart for basic debugging.
If the procedure above does not help to solve your problem, please contact the seller or local dealer for help. Or go to Support\Contact Technical Support to submit your question. Then our customer service staff will reply to you as soon as possible.
Question: What should I do if I use a LAN port to transfer a large file and the connection is disconnected after a few seconds?(4/26/2023) Answer: Please follow below instructions to solve this problem.
1. Launch the "Device Manager” and find your "Network Adapter”.
2. Right click your network adapter and select "Properties”.
3. Select the tab "Advanced”.
4. Set "Large Send Offload v2 (IPv4)” to [Disabled]
5. Set "Large Send Offload v2 (IPv6)” to [Disabled]
Question: How do I install Windows 11 without the Internet?(9/28/2022) Answer: If you encounter the following screen while installing Windows 11, please follow the steps below to proceed install Windows 11 without the Internet.
Step 1: Press shift + F10 key to open command prompt → Type oobe\bypassnro → Hit Enter key to set up Windows 11 without an Internet connection.
Step 2: After step 1, the system will restart once.
Step 3: After restart, proceed on settings up Windows 11 until you see the following screen. Then click I don't have internet.
Step 4: Click Continue with limited setup to create an local account.
Question: Which CNVi WiFi modules are compatible with my motherboard?(4/1/2022) Answer: First please determine which type of WiFi/Bluetooth(BT) module you can use on your motherboard. Second, if you want to use CNVi, you will need to check which generation of CNVi your motherboard supports.
Which type of WiFi/BT module is supported on your motherboard?
Question: Why does the AC 3168 WiFi adapter in my Jupiter A320 keep disconnecting?(12/15/2021) Answer: This problem may be related to the Windows inbox driver. Please try the latest driver from our website.
Question: How to set up Teaming with Intel Ethernet Adapter under Windows10 1809 or later version?(10/1/2019) Answer: How to set up Teaming with Intel Ethernet Adapter under Windows10 1809 or later version?
Step1: Access "Device Manager” by searching "Device Manager” at search bar.
Expand "Network Adapters” and right click the Ethernet device to uninstall it.
After uninstalling the Ethernet device, please cold boot the system (power off and then back on completely).
Step2: Download the latest driver (later than v23.5) from Intel or ASRock official website for your Intel® Ethernet Adapter.
Step3: Search "CMD” at search bar and run Command Prompt as administrator.
Unzip the driver package and go to APPS > PROSETDX > Winx64. Copy the root.
Within the Command prompt, please change the root to APPS > PROSETDX > Winx64 folder by following command:
Step4: Install the driver by entering command:
DxSetup.exe BD=1 PROSET=1 ANS=1
After the driver installation, please reboot the system.
Step5: Search "PowerShell” at search bar and run the Windows PowerShell as administrator
Enter the command:
Import-Module –Name "C:\Program Files\Intel\Wired Networking\IntelNetCmdlets\IntelNetCmdlets.dll"
It would not show any conformation. Please enter another command then:
Step6: The system will ask for your Team Member Names. Please go to "Device Manager" > "Network Adapters" to confirm the names of the Ethernet Adapters.
Enter the command:
Inte(R) Ethernet Connection (7) I219-V
Inte(R) I211 Gigabit Network Connection
If you just want to set up a Team by using two Ethernet adapters, please type "Enter” at "TeamMemberName”.
Question: How to enable WiFi with AC 8260 card on H370 Performance motherboard?(1/1/2019) Answer: In order to make AC 8260 Wifi work, please adjust the setting in BIOS below:
Set M2_3/PCIE_3 Switch to Force_M.2 under the path Advanced\Chipset Configuration
After adjusting the above setting, please press "F10” button to save the change.
Question: Why does Beebox Series platform show "!” in device manager when installing Realtek Wireless LAN driver under Windows 10 RS1?(4/1/2017) Answer: If using Windows 10 RS1 and installing Realtek driver, it may get "!” in device manager.
Please refer below link to download Realtek Wireless Lan driver ver:2023.48.0801.2016 for Windows 10 RS1 or remove Realtek LAN driver to use inbox LAN driver directly.