Question: My system does not start. I have no output on my display. What can I do? (7/1/2020) Answer: Please refer to the following flow chart for basic debugging.
If the procedure above does not help to solve your problem, please contact the seller or local dealer for help. Or go to Support\Contact Technical Support to submit your question. Then our customer service staff will reply to you as soon as possible.
Question: TPM2.0 module is required in Windows 11 specification, does it need TPM2.0 hardware module?(7/1/2021) Answer: No, please enabled [Intel® Platform Trust Technology (Intel® PTT)] or [AMD CPU fTPM] feature under UEFI BIOS. It supports the TPM2.0 feature without TPM2.0 hardware module.
ASRock Intel Platform
For the new Microsoft® Windows 11 installation, we recommend disabling the CSM setting before using the Intel® PTT.
Intel 300 series
Z390, Z370, H370, B360, B365, H310, H310C
Intel 400 series
Z490, H470, B460, H410
Intel 500 series
Z590, B560, H510, H570
Intel X299 series
Intel SoC series
Gemi Lake, Gemi Lake Refresh
*Intel® PTT is supported. The actual support may be varied based on official release of Windows 11 by Microsoft®.
(a) Go to "Security page” to find the "Intel® Platform Trust Technology” option.
(b) Enabled "Intel® Platform Trust Technology” under UEFI BIOS
Question: How do I check if a system supports TPM 2.0 and bitlocker?(7/1/2021) Answer: Please refer to the following for the Bitlocker status, Suspend / Resume Bitlocker and TPM version information.
[Bitlocker Drive Encryption]
(1) Bitlocker status
To check the Bitlocker status, please refer to the following steps.
Step 1 – Please go to Control Panel > System and Security > Bitlocker Drive Encryption
Step 2 – The Bitlocker status is shown under the red-boxed section as in the following picture.
(2) Suspend / Resume Bitlocker
The bitlocker feature can be suspended and resumed when Bitlocker Drive Encryption is enabled.
Step 1 – Please go to Control Panel > System and Security > Bitlocker Drive Encryption
Step 2 – Click the "Suspend protection” as shown in the red-boxed below.
Step 3 – Click the "Resume protection” as shown in the red-boxed below.
Question: Are there any limitations for M.2 sockets on Intel 500 series motherboards?(5/1/2021) Answer: The availability of and speed supported by M.2 sockets on Intel 500 series motherboards may differ depending on which CPU is in use. (11th Generation or 10th Generation Intel Core processor)
For the specifications of each product, please refer to the tables below.
All of the M..2 sockets on the following models can be used in combination with 11th and 10th Generation CPUs.
Z590 OC Formula
B560M Steel Legend
Some of the M.2 sockets on the following models can only be used in combination with an 11th Generation CPU.
Z590 PG Velocita
Z590 Extreme WiFi 6E
Z590 Steel Legend WiFi 6E
Z590 Steel Legend
Z590 Phantom Gaming 4/ac+
Z590 Phantom Gaming 4/ac
Z590 Phantom Gaming 4
H570 Phantom Gaming 4
H570 Steel Legend
Z590M Phantom Gaming4
Z590 Phantom Gaming-ITX/TB4
B560 Steel Legend
※M.2 sockets may share lanes with PCIe slots or SATA ports. For detailed specifications, please refer to the product page.
Question: How do I enable Optane H10 when another Intel M.2 SSD is installed on Intel 300/400 series platform?(9/1/2020) Answer: To enable an Optane H10 while another Intel M.2 SSD is installed, please refer to the following steps:
Step 1. Make sure that H10 Optane memory is installed in the Optane supporting M.2 socket by checking the storage section of the motherboard web page.
Question: How can I remap M2_3 slot and other M.2 slots to configure a PCIE SSD RAID on Z490 Taichi?(6/1/2020) Answer: Please make sure to use identical PCIE SSDs that are the same type and volume.
Follow the steps below to adjust the BIOS settings to configure the PCIe RAID.
STEP 1. Enter the UEFI Setup Utility by pressing or < Del > hotkey during the post screen.
STEP 2. Go to Advanced -> Storage Configuration and set SATA Mode Selection to [RAID Mode].
STEP 3. Go to Boot -> CSM and set Launch Storage OpROM policy to [UEFI only].
STEP 4. Adjust the M.2 slots - RST PCie Storage Remapping that you've installed PCIE SSDs to [Enabled]. Press to save the settings and exit setup.
STEP 5. Go to Advanced -> USB Configuration and set Third Party USB 3.2 Controller to [Disabled]. Press to save the configuration changes and exit setup. Caution: After disabling the Third Party USB3.2 Controller, the onboard Type-C port will be turned off.
STEP 6. Enter Intel(R) Rapid Storage Technology in Advanced page.
STEP 7. Select the option Create RAID Volume and press .
STEP 8. Key-in a volume name and press , or simply press to accept the default name.
STEP 9. Select your desired RAID Level and press .
STEP 10. Select the target hard drives which you want to build in RAID array and press .
STEP 11. Select a stripe size for the RAID array and press .
STEP 12. Select Create Volume and press to start creating the RAID array.
Question: I would like to use AMD Threadripper 2 CPU on ASRock X399 platform, what should I do?(7/1/2018) Answer: ASRock X399 platform has supported AMD Threadripper 2 CPU since BIOS version P3.XX.
If your BIOS version is older than P3.XX, please update BIOS without powering on the system (without CPU) by using the BIOS Flashback feature that X399 supports.
Please refer to the following procedures to update the BIOS.
1.Visit ASRock website and enter the BIOS download page of your motherboard to download the latest BIOS.
2.Copy the BIOS file to your USB flash drive. Please make sure that the file system on the USB flash drive is FAT32.
3.Extract BIOS file from the zip file and rename the file to "CREATIVE.ROM”.
4.Plug the 24 pin power connector on the motherboard without other devices. Then turn on the power supply's AC switch. Please DO NOT power on the system.
5.Then plug your USB drive to the USB BIOS Flashback port.
*Please refer to the user manual for the detail information of USB Flashback port.
USB BIOS Flashback port
Fatal1ty X399 Professional Gaming
6.Press the BIOS Flashback Switch for about three seconds. Then the LED starts to blink.
7.Wait a few seconds. The BIOS flashing process is completed when the LED stops blinking.
*If the LED light turns solid green, the BIOS Flashback is not operating properly. Please make sure that you plug the USB drive to the USB BIOS Flashback port properly.
Question: How do I install the CPU on X399 Platform? After I follow the step 1 to 3 to fasten the screws, the cover cannot be locked well.(10/1/2017) Answer: Please slightly fasten the screws in the order of number 1, 2 and 3. Then tighten all of them.
Question: I'd like to install the TR4 1900X CPU on X399Taichi or X399 Prof. Gaming, what should I do?
Please refer to the following steps to update the BIOS P1.30 or later version to support TR4 1900X CPU.(8/1/2017) Answer: Step 1. Download the BIOS P1.30 or later version from ASRock's website
X399 Taichi: https://www.asrock.com/mb/AMD/X399%20Taichi/index.asp#BIOS
X399 Prof. Gaming: https://www.asrock.com/MB/AMD/Fatal1ty%20X399%20Professional%20Gaming/index.asp#BIOS
Step 2. Please make sure that the file system of your USB flash drive is FAT32.
Go to This PC → Right click on the mouse → Select Properties → File system
Step 3. If the USB drive is not FAT32 format, please create an USB flash with FAT32 format.
Go to This PC → Right click on the mouse → Select Format → Select FAT32 → Start
Step 4. Copy the BIOS file to your USB flash drive and extract BIOS file from the zip file.
Step 5. Rename the file to "creative.rom” and put the file on root directory
Step 6. Install the 24 pin power connector to the motherboard. Then turn on the AC switch of the power supply.
*There is no need to power on the system.
Step 7. Connect your USB drive to the USB BIOS Flashback port.
Step 8. Press the BIOS Flashback button for about three seconds. Then the LED starts to blink.
Step 9. Wait until the LED stops blinking, indicating that BIOS flashing has been completed.
*If the LED light turns solid green, this means that the BIOS Flashback is not operating properly.
1. Please make sure that you connect the USB drive to the USB BIOS Flashback port.
2. BIOS Flashback button (BIOS_FB1, see p.9, No. 19) allows users to flash the BIOS.
3. Flash the BIOS again from step 5.
Question: How can I adjust "CPU Frequency Multiplier Change” setting on AM4 platform?(3/1/2017) Answer: CPU Frequency Multiplier Change option is already supported by the new BIOS update.
Please visit ASRock Download zone and update the BIOS to the following BIOS or later versions.
Download link: https://www.asrock.com/support/index.asp
Question: What kind of M.2 specification can your AM4 motherboard support? Is M.2 shared with SATA port? Which SATA port?(3/1/2017) Answer: M.2 specification support may vary with a different AM4 motherboard. Please refer to the following table for support information.
Please refer to the following table for detail information.
M.2 slot support PCIE/SATA
Is M.2 shared with SATA Port? Which SATA port shared with M.2
Question: The system doesn't boot properly after loading DRAM XMP Profile on AM4 motherboards. How do I do?(3/1/2017) Answer: Please update the latest BIOS from ASRock official website firstly.
Download link: https://www.asrock.com/support/index.asp?cat=BIOS
Because of AM4 memory compatibility issue, some high frequency memory modules may not work with XMP profile successfully. ASRock keeps updating the latest AMD AGESA code to enhance the high frequency memory capability. Please keep tracking the latest BIOS update on ASRock official website.
We have tested some memory modules on AM4 platform and users can refer to our suggested module list for choosing the finest ones to pair with your AM4 motherboard.
Memory support list link: X370 Professional Gaming, X370 Taichi, X370 Killer SLI/ac, X370 Killer SLI, X370 Gaming K4, AB350 Pro4, AB350M Pro4, AB350 Gaming K4
Question: What is the priority for installing memory module on AM4 models?(2/1/2017) Answer: If you install only two memory modules, please install DIMMs into DDR4_A2 and DDR4_B2 slots.
If DDR4_A2 and DDR4_B2 are occupied, please install the other memory modules to DDR4_A1 and DDR4_B1