ASRock > FAQ

Question: My system does not start. I have no output on my display. What can I do? (7/1/2020)

Answer:
Please refer to the following flow chart for basic debugging.

If the procedure above does not help to solve your problem, please contact the seller or local dealer for help. Or go to Support\Contact Technical Support to submit your question. Then our customer service staff will reply to you as soon as possible.

Question: TPM2.0 module is required in Windows 11 specification, does it need TPM2.0 hardware module?(7/1/2021)

Answer:
No, please enabled [Intel® Platform Trust Technology (Intel® PTT)] or [AMD CPU fTPM] feature under UEFI BIOS. It supports the TPM2.0 feature without TPM2.0 hardware module.

ASRock Intel Platform

For the new Microsoft® Windows 11 installation, we recommend disabling the CSM setting before using the Intel® PTT.

Supported platform.

Generation	Supported Chipset
Intel 300 series	Z390, Z370, H370, B360, B365, H310, H310C
Intel 400 series	Z490, H470, B460, H410
Intel 500 series	Z590, B560, H510, H570
Intel X299 series	X299
Intel SoC series	Gemi Lake, Gemi Lake Refresh

*Intel® PTT is supported. The actual support may be varied based on official release of Windows 11 by Microsoft®.

BIOS option
(a) Go to "Security page” to find the "Intel® Platform Trust Technology” option.
(b) Enabled "Intel® Platform Trust Technology” under UEFI BIOS

Enabled

Intel® CPU support list:
https://docs.microsoft.com/en-us/windows-hardware/design/minimum/supported/windows-11-supported-intel-processors

ASRock AMD Platform

AMD CPU fTPM

For the new Microsoft® Windows 11 installation, we recommend disabling the CSM setting before using the AMD CPU fTPM.

Supported platform.

Generation	Supported Chipset
*AM4 300 series	X399, X370, B350, A320, X300, A300
*AM4 400 series	X470, B450
AM4 500 series	X570, B550, A520
TRX40 series	TRX40

*AMD CPU fTPM is supported. The actual support may be varied based on official release of Windows 11 by Microsoft®.

BIOS option
(a) Go to "Advanced" \ "CPU Configuration" page to find [AMD fTPM switch].
(b) Adjust "AMD fTPM switch" option to [AMD CPU fTPM].

Adjust

AMD CPU support list:
https://docs.microsoft.com/en-us/windows-hardware/design/minimum/supported/windows-11-supported-amd-processors

Question: How do I check if a system supports TPM 2.0 and bitlocker?(7/1/2021)

Answer:
Please refer to the following for the Bitlocker status, Suspend / Resume Bitlocker and TPM version information.

[Bitlocker Drive Encryption]
(1) Bitlocker status
To check the Bitlocker status, please refer to the following steps.
Step 1 – Please go to Control Panel > System and Security > Bitlocker Drive Encryption
Step 2 – The Bitlocker status is shown under the red-boxed section as in the following picture.

How do I check if a system supports TPM 2.0 and bitlocker? step1

How do I check if a system supports TPM 2.0 and bitlocker? step1

(2) Suspend / Resume Bitlocker
The bitlocker feature can be suspended and resumed when Bitlocker Drive Encryption is enabled.
Step 1 – Please go to Control Panel > System and Security > Bitlocker Drive Encryption
Step 2 – Click the "Suspend protection” as shown in the red-boxed below.

How do I check if a system supports TPM 2.0 and bitlocker? step2

How do I check if a system supports TPM 2.0 and bitlocker? step2

Step 3 – Click the "Resume protection” as shown in the red-boxed below.

How do I check if a system supports TPM 2.0 and bitlocker? step3

For more information, please refer to the Microsoft website.
https://docs.microsoft.com/en-us/windows/security/information-protection/bitlocker/bitlocker-overview

[TPM Version]
To check the TPM version, please refer to the following steps.
Step 1 – Press hotkeys "Windows + R” together to open the Run box.

Step 2 – Type in "TPM.MSC" to open the Windows TPM management tool.

Type in

Step 3 – The TPM Management window will open.
Information such as TPM version can be found in the TPM Management window.

The TPM Management window will open.<br>
Information such as TPM version can be found in the TPM Management window.

Question: How do I check if the system can support Secure Boot?(10/1/2021)

Answer:
In order to use Secure Boot, the drive with the operating system must use GPT partition style. Please refer to below steps to check the partition style.

Step 1: Right-click the Windows button on the desktop and select "Disk Management”.
How do I check if the system can support Secure Boot? step1

How do I check if the system can support Secure Boot? step1

Step 2: Right-click the disk where Windows is installed and select the "Properties”.
How do I check if the system can support Secure Boot? step2

Step 3: Click the "Volumes” tab and check if the partition style is "GPT”.
How do I check if the system can support Secure Boot? step3

Step 4: If the partition style is "MBR”, please make a backup of important data on the system and refer to steps 5 - 7 to convert the partition style to GPT.
How do I check if the system can support Secure Boot? step4

How do I check if the system can support Secure Boot? step4

Step 5: Type "CMD" in the Windows search bar, right-click on "Command Prompt” and choose to run as administrator.
How do I check if the system can support Secure Boot? step5

How do I check if the system can support Secure Boot? step5

Step 6: Type the command "mbr2gpt /convert /allowFullOS” to convert the partition style and press [Enter].
How do I check if the system can support Secure Boot? step6

How do I check if the system can support Secure Boot? step6

Step 7: Restart the system and the BIOS Mode/Partition style will be converted to UEFI/GPT.

Question: How do I enable the Optane H10/H20 hybrid function on the Intel Z690/B660/H670 platform?(3/1/2022)

Answer:
If you want to make a fresh Windows installation with Optane H10/H20 hybrid function, please refer to the following steps:

Step 1.
Make sure that H10/H20 Optane memory is installed in an M.2 socket which supports Optane. You can find the info by checking the storage section of the motherboard specifications page on ASRock's website.

Step 2.
Enable the Hybrid Storage Detection and Configuration Mode in BIOS and press "F10” to save the settings.

Enable the Hybrid Storage Detection and Configuration Mode in BIOS and press

Advanced\Storage Configuration\Hybrid Storage Detection and Configuration Mode

Step 3.
Go to Advanced\Storage Configuration\VMD Configuration and set Enable VMD controller to [Enabled].
Then set Enable VMD Global Mapping to [Enabled]. Press F10 to save the changes and exit setup.

Set Enable VMD Global Mapping to [Enabled]. Press F10 to save the changes and exit setup.

Installing Windows® on a VMD platform
After the BIOS setup, please follow the steps below.

Step 1.
Please download the "SATA Floppy Image” driver from ASRock's website (https://www.asrock.com/index.asp). Unzip the file to a USB flash drive or copy the files from ASRock's motherboard support CD.

Step 2.
Press at system POST to launch the boot menu and choose the item "UEFI: installation media>” to install Windows® 10 64-bit / 11 64-bit OS

Press <F11> at system POST to launch the boot menu and choose the item

Press <F11> at system POST to launch the boot menu and choose the item

” to install Windows® 10 64-bit / 11 64-bit OS">

Step 3.
If during the Windows installation process the target drive is not available, please click .

Step 4.
Click and locate the driver on your USB flash drive.

Click <Browse> and locate the driver on your USB flash drive. step1

Click <Browse> and locate the driver on your USB flash drive. step1

Click <Browse> and locate the driver on your USB flash drive. step2

Step 5.
Select "Intel RST VMD Controller” and then click .

Select

.">

Step 6.
Select unallocated space and then click .

Select unallocated space and then click <Next>.

Step 7.
Please follow Windows' installation instructions to finish the process.

Step 8.
After the Windows installation is finished, please install the "Intel Rapid Storage Technology driver and utility” from ASRock's website. https://www.asrock.com/index.asp

Step 9.
Launch the Intel® Optane™ Memory and Storage Management tool from the Microsoft store.

Launch the Intel® Optane™ Memory and Storage Management tool from the Microsoft store.

Step 10.
Select the drive which you want to accelerate. Enable Intel® Optane™ Memory. (One restart is required)

Step 11.
Erase all data on the Intel® Optane™ memory module and click

Erase all data on the Intel® Optane™ memory module and click <Enable> step 1

Erase all data on the Intel® Optane™ memory module and click <Enable> step 2

Step 12.
After the system has restarted, the Optane Management tool will show that Optane memory is enabled.

Question: Are there any limitations for M.2 sockets on Intel 500 series motherboards?(5/1/2021)

Answer:
The availability of and speed supported by M.2 sockets on Intel 500 series motherboards may differ depending on which CPU is in use. (11th Generation or 10th Generation Intel Core processor)
For the specifications of each product, please refer to the tables below.
All of the M..2 sockets on the following models can be used in combination with 11th and 10th Generation CPUs.

Model	11^th Generation	10^th Generation
Z590 OC Formula Z590 Taichi	M2_1: Gen4x4 M2_2: Gen3x4+SATA M2_3: Gen3x4+SATA	M2_1: Gen3x4 M2_2: Gen3x4+SATA M2_3: Gen3x4+SATA
Z590M Pro4	M2_1: Gen4x4+SATA M2_2: Gen3x4+SATA	M2_1: Gen3x4+SATA M2_2: Gen3x4+SATA
B560M Steel Legend	M2_1: Gen4x4 M2_2: Gen3x4+SATA	M2_1: Gen3x4 M2_2: Gen3x4+SATA
B560M-ITX/ac	M2_1: Gen4x4+SATA	M2_1: Gen3x4+SATA
H510M-HDV/M.2 H510M/ac H510M-ITX/ac	M2_1: Gen3x4+SATA	M2_1: Gen3x4+SATA

Some of the M.2 sockets on the following models can only be used in combination with an 11th Generation CPU.

Model

11^th Generation

10^th Generation

Z590 PG Velocita

Z590 Extreme WiFi 6E

Z590 Extreme

Z590 Steel Legend WiFi 6E

Z590 Steel Legend

Z590 Pro4

Z590 Phantom Gaming 4/ac+

Z590 Phantom Gaming 4/ac

Z590 Phantom Gaming 4

H570 Phantom Gaming 4

H570 Steel Legend

M2_1: Gen4x4

M2_2: Gen3x4+SATA

M2_3: Gen3x4+SATA

M2_2: Gen3x4+SATA

M2_3: Gen3x4+SATA

Z590M Phantom Gaming4

Z590M-ITX/ax

H570M Pro4

H570M-ITX/ac

B560M Pro4/ac+

B560M Pro4/ac

B560M Pro4

B560M-HDV-A

B560M-HDV

M2_1: Gen4x4

M2_2: Gen3x4+SATA

Z590 Phantom Gaming-ITX/TB4

M2_1: Gen3x4+SATA

M2_2: Gen4x4

M2_1: Gen3x4+SATA

B560 Steel Legend

M2_1: Gen4x4

M2_2: Gen3x2+SATA

M2_3: Gen3x4

M2_2: Gen3x2+SATA

M2_3: Gen3x4

B560 Pro4

M2_1: Gen4x4

M2_2: Gen3x4

M2_3: Gen3x2+SATA

M2_2: Gen3x4

M2_3: Gen3x2+SATA

※M.2 sockets may share lanes with PCIe slots or SATA ports. For detailed specifications, please refer to the product page.

Question: How do I enable Optane H10 when another Intel M.2 SSD is installed on Intel 300/400 series platform?(9/1/2020)

Answer:
To enable an Optane H10 while another Intel M.2 SSD is installed, please refer to the following steps:

Step 1. Make sure that H10 Optane memory is installed in the Optane supporting M.2 socket by checking the storage section of the motherboard web page.

Step 2. Download and install the Intel RST driver version 18.0.0.1135 (or newer) from the link below:(A few restarts will be required)
Link: https://download.asrock.com/Drivers/Intel/Optane/Optane(v18.0.0.1135).zip

Step 3. Download and install the Intel Optane Memory and Storage Management tool from the Microsoft store.
https://www.microsoft.com/en-us/p/intel-optane-memory-and-storage-management/9mzng5hzwz1t?activetab=pivot:overviewtab

Step 4. Enable the Teton Glacier Mode in BIOS and press F10 to save the settings.
Advanced\Storage Configuration\Teton Glacier Mode\Dynamic Configuration for Hybrid Storage Device Enable
BIOS screenshot

Step 5. Launch the Intel Optane Memory and Storage Management tool from the Microsoft store.
Launch Intel Optane Memory and Storage management tool

Launch Intel Optane Memory and Storage management tool

Step 6. Enable Optane memory. (One restart is required)

Step 7. After the system has restarted, the Optane Management tool will show Optane memory is enabled.
Optane memory enabled

Question: How can I remap M2_3 slot and other M.2 slots to configure a PCIE SSD RAID on Z490 Taichi?(6/1/2020)

Answer:
Please make sure to use identical PCIE SSDs that are the same type and volume.
Follow the steps below to adjust the BIOS settings to configure the PCIe RAID.

STEP 1. Enter the UEFI Setup Utility by pressing or < Del > hotkey during the post screen.

STEP 2. Go to Advanced -> Storage Configuration and set SATA Mode Selection to [RAID Mode].

STEP 3. Go to Boot -> CSM and set Launch Storage OpROM policy to [UEFI only].

STEP 4. Adjust the M.2 slots - RST PCie Storage Remapping that you've installed PCIE SSDs to [Enabled]. Press to save the settings and exit setup.

4th BIOS screenshot 1

STEP 5. Go to Advanced -> USB Configuration and set Third Party USB 3.2 Controller to [Disabled]. Press to save the configuration changes and exit setup. Caution: After disabling the Third Party USB3.2 Controller, the onboard Type-C port will be turned off.

5th BIOS screenshot 2

STEP 6. Enter Intel(R) Rapid Storage Technology in Advanced page.

6th BIOS screenshot 3

STEP 7. Select the option Create RAID Volume and press .

7th BIOS screenshot 4

STEP 8. Key-in a volume name and press , or simply press to accept the default name.

8th BIOS screenshot 5

STEP 9. Select your desired RAID Level and press .

9th BIOS screenshot 6

STEP 10. Select the target hard drives which you want to build in RAID array and press .

10th BIOS screenshot 7

STEP 11. Select a stripe size for the RAID array and press .

11th BIOS screenshot 8

STEP 12. Select Create Volume and press to start creating the RAID array.

12th BIOS screenshot 9

Question: I would like to use AMD Threadripper 2 CPU on ASRock X399 platform, what should I do?(7/1/2018)

Answer:
ASRock X399 platform has supported AMD Threadripper 2 CPU since BIOS version P3.XX.
If your BIOS version is older than P3.XX, please update BIOS without powering on the system (without CPU) by using the BIOS Flashback feature that X399 supports.

Please refer to the following procedures to update the BIOS.
1.Visit ASRock website and enter the BIOS download page of your motherboard to download the latest BIOS.
Link: https://www.asrock.com/mb/

2.Copy the BIOS file to your USB flash drive. Please make sure that the file system on the USB flash drive is FAT32.
3.Extract BIOS file from the zip file and rename the file to "CREATIVE.ROM”.

4.Plug the 24 pin power connector on the motherboard without other devices. Then turn on the power supply's AC switch. Please DO NOT power on the system.

5.Then plug your USB drive to the USB BIOS Flashback port.
*Please refer to the user manual for the detail information of USB Flashback port.

Model	USB BIOS Flashback port
X399 Taichi	USB3_6
X399M Taichi	USB3_6
Fatal1ty X399 Professional Gaming	USB3_6

6.Press the BIOS Flashback Switch for about three seconds. Then the LED starts to blink.

7.Wait a few seconds. The BIOS flashing process is completed when the LED stops blinking.
*If the LED light turns solid green, the BIOS Flashback is not operating properly. Please make sure that you plug the USB drive to the USB BIOS Flashback port properly.

Question: How do I install the CPU on X399 Platform? After I follow the step 1 to 3 to fasten the screws, the cover cannot be locked well.(10/1/2017)

Answer:
Please slightly fasten the screws in the order of number 1, 2 and 3. Then tighten all of them.

Question: I'd like to install the TR4 1900X CPU on X399Taichi or X399 Prof. Gaming, what should I do?
Please refer to the following steps to update the BIOS P1.30 or later version to support TR4 1900X CPU.(8/1/2017)

Answer:
Step 1. Download the BIOS P1.30 or later version from ASRock's website
X399 Taichi: https://www.asrock.com/mb/AMD/X399%20Taichi/index.asp#BIOS
X399 Prof. Gaming: https://www.asrock.com/MB/AMD/Fatal1ty%20X399%20Professional%20Gaming/index.asp#BIOS

Step 2. Please make sure that the file system of your USB flash drive is FAT32.
Go to This PC → Right click on the mouse → Select Properties → File system

Step 3. If the USB drive is not FAT32 format, please create an USB flash with FAT32 format.
Go to This PC → Right click on the mouse → Select Format → Select FAT32 → Start

Step 4. Copy the BIOS file to your USB flash drive and extract BIOS file from the zip file.

Step 5. Rename the file to "creative.rom” and put the file on root directory

Step 6. Install the 24 pin power connector to the motherboard. Then turn on the AC switch of the power supply.
*There is no need to power on the system.

Step 7. Connect your USB drive to the USB BIOS Flashback port.

Step 8. Press the BIOS Flashback button for about three seconds. Then the LED starts to blink.

Step 9. Wait until the LED stops blinking, indicating that BIOS flashing has been completed.

*If the LED light turns solid green, this means that the BIOS Flashback is not operating properly.
1. Please make sure that you connect the USB drive to the USB BIOS Flashback port.
2. BIOS Flashback button (BIOS_FB1, see p.9, No. 19) allows users to flash the BIOS.
3. Flash the BIOS again from step 5.

Question: How can I adjust "CPU Frequency Multiplier Change” setting on AM4 platform?(3/1/2017)

Answer:
CPU Frequency Multiplier Change option is already supported by the new BIOS update.
Please visit ASRock Download zone and update the BIOS to the following BIOS or later versions.
Download link: https://www.asrock.com/support/index.asp

Model	BIOS Version
Fatal1ty X370 Professional Gaming	P1.50
X370 Taichi	P1.50
X370 Killer SLI/ac	P1.40
X370 Killer SLI	P1.40
Fatal1ty X370 Gaming K4	P1.40
Fatal1ty AB350 Gaming K4	P1.40
AB350 Pro4	P1.40
AB350M	P1.20

Question: What kind of M.2 specification can your AM4 motherboard support? Is M.2 shared with SATA port? Which SATA port?(3/1/2017)

Answer:
M.2 specification support may vary with a different AM4 motherboard. Please refer to the following table for support information.
Please refer to the following table for detail information.

Model	M.2 slot support PCIE/SATA	Is M.2 shared with SATA Port? Which SATA port shared with M.2
Fatal1ty X370 Professional Gaming	M2_1 (PCIE/SATA)	NO
X370 Taichi	M2_1 (PCIE/SATA)	NO
X370 Killer SLI/ac	M2_1, M2_2 (PCIE/SATA)	NO
X370 Killer SLI	M2_1, M2_2 (PCIE/SATA)	NO
Fatal1ty X370 Gaming K4	M2_1, M2_2 (PCIE/SATA)	NO
Fatal1ty AB350 Gaming K4	M2_1(PCIE), M2_2(SATA)	M2_1(share with PCIE4), M2_2(share with SATA3_3)
AB350 Pro4	M2_1(PCIE), M2_2(SATA)	M2_1(share with PCIE4), M2_2(share with SATA3_3)
AB350M Pro4	M2_1(PCIE), M2_2(SATA)	M2_2(share with SATA3_3)
AB350M-HDV	M2_1 (PCIE/SATA)	NO
AB350M	M2_1 (PCIE/SATA)	NO

Question: The system doesn't boot properly after loading DRAM XMP Profile on AM4 motherboards. How do I do?(3/1/2017)

Answer:
Please update the latest BIOS from ASRock official website firstly.
Download link: https://www.asrock.com/support/index.asp?cat=BIOS
Because of AM4 memory compatibility issue, some high frequency memory modules may not work with XMP profile successfully. ASRock keeps updating the latest AMD AGESA code to enhance the high frequency memory capability. Please keep tracking the latest BIOS update on ASRock official website.
We have tested some memory modules on AM4 platform and users can refer to our suggested module list for choosing the finest ones to pair with your AM4 motherboard.
Memory support list link:
X370 Professional Gaming,
X370 Taichi,
X370 Killer SLI/ac,
X370 Killer SLI,
X370 Gaming K4,
AB350 Pro4,
AB350M Pro4,
AB350 Gaming K4

Question: What is the priority for installing memory module on AM4 models?(2/1/2017)

Answer:
If you install only two memory modules, please install DIMMs into DDR4_A2 and DDR4_B2 slots.
If DDR4_A2 and DDR4_B2 are occupied, please install the other memory modules to DDR4_A1 and DDR4_B1

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