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If you are fully aware of the category of your question, you may choose one of the categories below for frequently asked questions.

Frequently Asked Questions

Question (490): My system does not start. I have no output on my display. What can I do? (7/1/2020)

Question: My system does not start. I have no output on my display. What can I do? (7/1/2020)

Answer:
Please refer to the following flow chart for basic debugging.

If the procedure above does not help to solve your problem, please contact the seller or local dealer for help. Or go to Support\Contact Technical Support to submit your question. Then our customer service staff will reply to you as soon as possible.

CPU / Memory / Storage FAQ

General FAQ

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Question (492): How do I enable Optane H10 when another Intel M.2 SSD is installed on Intel 300/400 series platform?(9/1/2020)

Question: How do I enable Optane H10 when another Intel M.2 SSD is installed on Intel 300/400 series platform?(9/1/2020)

Answer:
To enable an Optane H10 while another Intel M.2 SSD is installed, please refer to the following steps:

Step 1. Make sure that H10 Optane memory is installed in the Optane supporting M.2 socket by checking the storage section of the motherboard web page.

Step 2. Download and install the Intel RST driver version 18.0.0.1135 (or newer) from the link below:(A few restarts will be required)
Link: https://download.asrock.com/Utility/RGB/PolychromeRGB(v2.0.66).zip

Step 3. Download and install the Intel Optane Memory and Storage Management tool from the Microsoft store.
https://www.microsoft.com/en-us/p/intel-optane-memory-and-storage-management/9mzng5hzwz1t?activetab=pivot:overviewtab

Step 4. Enable the Teton Glacier Mode in BIOS and press F10 to save the settings.
Advanced\Storage Configuration\Teton Glacier Mode\Dynamic Configuration for Hybrid Storage Device Enable

Step 5. Launch the Intel Optane Memory and Storage Management tool from the Microsoft store.

Step 6. Enable Optane memory. (One restart is required)

Step 7. After the system has restarted, the Optane Management tool will show Optane memory is enabled.

Question (489): How can I remap M2_3 slot and other M.2 slots to configure a PCIE SSD RAID on Z490 Taichi?(6/1/2020)

Question: How can I remap M2_3 slot and other M.2 slots to configure a PCIE SSD RAID on Z490 Taichi?(6/1/2020)

Answer:
Please make sure to use identical PCIE SSDs that are the same type and volume.
Follow the steps below to adjust the BIOS settings to configure the PCIe RAID.

STEP 1. Enter the UEFI Setup Utility by pressing or < Del > hotkey during the post screen.

STEP 2. Go to Advanced -> Storage Configuration and set SATA Mode Selection to [RAID Mode].

STEP 3. Go to Boot -> CSM and set Launch Storage OpROM policy to [UEFI only].

STEP 4. Adjust the M.2 slots - RST PCie Storage Remapping that you've installed PCIE SSDs to [Enabled]. Press to save the settings and exit setup.

STEP 5. Go to Advanced -> USB Configuration and set Third Party USB 3.2 Controller to [Disabled]. Press to save the configuration changes and exit setup. Caution: After disabling the Third Party USB3.2 Controller, the onboard Type-C port will be turned off.

STEP 6. Enter Intel(R) Rapid Storage Technology in Advanced page.

STEP 7. Select the option Create RAID Volume and press .

STEP 8. Key-in a volume name and press , or simply press to accept the default name.

STEP 9. Select your desired RAID Level and press .

STEP 10. Select the target hard drives which you want to build in RAID array and press .

STEP 11. Select a stripe size for the RAID array and press .

STEP 12. Select Create Volume and press to start creating the RAID array.

Question (467): I would like to use AMD Threadripper 2 CPU on ASRock X399 platform, what should I do?(7/1/2018)

Question: I would like to use AMD Threadripper 2 CPU on ASRock X399 platform, what should I do?(7/1/2018)

Answer:
ASRock X399 platform has supported AMD Threadripper 2 CPU since BIOS version P3.XX.
If your BIOS version is older than P3.XX, please update BIOS without powering on the system (without CPU) by using the BIOS Flashback feature that X399 supports.

Please refer to the following procedures to update the BIOS.
1.Visit ASRock website and enter the BIOS download page of your motherboard to download the latest BIOS.
Link: https://www.asrock.com/mb/

2.Copy the BIOS file to your USB flash drive. Please make sure that the file system on the USB flash drive is FAT32.
3.Extract BIOS file from the zip file and rename the file to "CREATIVE.ROM”.

4.Plug the 24 pin power connector on the motherboard without other devices. Then turn on the power supply's AC switch. Please DO NOT power on the system.

5.Then plug your USB drive to the USB BIOS Flashback port.
*Please refer to the user manual for the detail information of USB Flashback port.

Model	USB BIOS Flashback port
X399 Taichi	USB3_6
X399M Taichi	USB3_6
Fatal1ty X399 Professional Gaming	USB3_6

6.Press the BIOS Flashback Switch for about three seconds. Then the LED starts to blink.

7.Wait a few seconds. The BIOS flashing process is completed when the LED stops blinking.
*If the LED light turns solid green, the BIOS Flashback is not operating properly. Please make sure that you plug the USB drive to the USB BIOS Flashback port properly.

Question (451): How do I install the CPU on X399 Platform? After I follow the step 1 to 3 to fasten the screws, the cover cannot be locked well.(10/1/2017)

Question: How do I install the CPU on X399 Platform? After I follow the step 1 to 3 to fasten the screws, the cover cannot be locked well.(10/1/2017)

Answer:
Please slightly fasten the screws in the order of number 1, 2 and 3. Then tighten all of them.

Question (447): I'd like to install the TR4 1900X CPU on X399Taichi or X399 Prof. Gaming, what should I do?
Please refer to the following steps to update the BIOS P1.30 or later version to support TR4 1900X CPU.(8/1/2017)

Question: I'd like to install the TR4 1900X CPU on X399Taichi or X399 Prof. Gaming, what should I do?
Please refer to the following steps to update the BIOS P1.30 or later version to support TR4 1900X CPU.(8/1/2017)

Answer:

Step 1. Download the BIOS P1.30 or later version from ASRock's website
X399 Taichi: https://www.asrock.com/mb/AMD/X399%20Taichi/index.asp#BIOS
X399 Prof. Gaming: https://www.asrock.com/MB/AMD/Fatal1ty%20X399%20Professional%20Gaming/index.asp#BIOS

Step 2. Please make sure that the file system of your USB flash drive is FAT32.
Go to This PC → Right click on the mouse → Select Properties → File system

Step 3. If the USB drive is not FAT32 format, please create an USB flash with FAT32 format.
Go to This PC → Right click on the mouse → Select Format → Select FAT32 → Start

Step 4. Copy the BIOS file to your USB flash drive and extract BIOS file from the zip file.

Step 5. Rename the file to "creative.rom” and put the file on root directory

Step 6. Install the 24 pin power connector to the motherboard. Then turn on the AC switch of the power supply.
*There is no need to power on the system.

Step 7. Connect your USB drive to the USB BIOS Flashback port.

Step 8. Press the BIOS Flashback button for about three seconds. Then the LED starts to blink.

Step 9. Wait until the LED stops blinking, indicating that BIOS flashing has been completed.

*If the LED light turns solid green, this means that the BIOS Flashback is not operating properly.
1. Please make sure that you connect the USB drive to the USB BIOS Flashback port.
2. BIOS Flashback button (BIOS_FB1, see p.9, No. 19) allows users to flash the BIOS.
3. Flash the BIOS again from step 5.

Question (422): How can I adjust "CPU Frequency Multiplier Change” setting on AM4 platform?(3/1/2017)

Question: How can I adjust "CPU Frequency Multiplier Change” setting on AM4 platform?(3/1/2017)

Answer:
CPU Frequency Multiplier Change option is already supported by the new BIOS update.
Please visit ASRock Download zone and update the BIOS to the following BIOS or later versions.
Download link: https://www.asrock.com/support/index.asp

Model	BIOS Version
Fatal1ty X370 Professional Gaming	P1.50
X370 Taichi	P1.50
X370 Killer SLI/ac	P1.40
X370 Killer SLI	P1.40
Fatal1ty X370 Gaming K4	P1.40
Fatal1ty AB350 Gaming K4	P1.40
AB350 Pro4	P1.40
AB350M	P1.20

Question (421): What kind of M.2 specification can your AM4 motherboard support? Is M.2 shared with SATA port? Which SATA port?(3/1/2017)

Question: What kind of M.2 specification can your AM4 motherboard support? Is M.2 shared with SATA port? Which SATA port?(3/1/2017)

Answer:
M.2 specification support may vary with a different AM4 motherboard. Please refer to the following table for support information.
Please refer to the following table for detail information.

Model	M.2 slot support PCIE/SATA	Is M.2 shared with SATA Port? Which SATA port shared with M.2
Fatal1ty X370 Professional Gaming	M2_1 (PCIE/SATA)	NO
X370 Taichi	M2_1 (PCIE/SATA)	NO
X370 Killer SLI/ac	M2_1, M2_2 (PCIE/SATA)	NO
X370 Killer SLI	M2_1, M2_2 (PCIE/SATA)	NO
Fatal1ty X370 Gaming K4	M2_1, M2_2 (PCIE/SATA)	NO
Fatal1ty AB350 Gaming K4	M2_1(PCIE), M2_2(SATA)	M2_1(share with PCIE4), M2_2(share with SATA3_3)
AB350 Pro4	M2_1(PCIE), M2_2(SATA)	M2_1(share with PCIE4), M2_2(share with SATA3_3)
AB350M Pro4	M2_1(PCIE), M2_2(SATA)	M2_2(share with SATA3_3)
AB350M-HDV	M2_1 (PCIE/SATA)	NO
AB350M	M2_1 (PCIE/SATA)	NO

Question (420): The system doesn't boot properly after loading DRAM XMP Profile on AM4 motherboards. How do I do?(3/1/2017)

Question: The system doesn't boot properly after loading DRAM XMP Profile on AM4 motherboards. How do I do?(3/1/2017)

Answer:
Please update the latest BIOS from ASRock official website firstly.
Download link: https://www.asrock.com/support/index.asp?cat=BIOS
Because of AM4 memory compatibility issue, some high frequency memory modules may not work with XMP profile successfully. ASRock keeps updating the latest AMD AGESA code to enhance the high frequency memory capability. Please keep tracking the latest BIOS update on ASRock official website.
We have tested some memory modules on AM4 platform and users can refer to our suggested module list for choosing the finest ones to pair with your AM4 motherboard.
Memory support list link:
X370 Professional Gaming,
X370 Taichi,
X370 Killer SLI/ac,
X370 Killer SLI,
X370 Gaming K4,
AB350 Pro4,
AB350M Pro4,
AB350 Gaming K4

Question (430): What is the priority for installing memory module on AM4 models?(2/1/2017)

Question: What is the priority for installing memory module on AM4 models?(2/1/2017)

Answer:
If you install only two memory modules, please install DIMMs into DDR4_A2 and DDR4_B2 slots.
If DDR4_A2 and DDR4_B2 are occupied, please install the other memory modules to DDR4_A1 and DDR4_B1

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