Question: My system does not start. I have no output on my display. What can I do? (7/1/2020) Answer: Please refer to the following flow chart for basic debugging.
If the procedure above does not help to solve your problem, please contact the seller or local dealer for help. Or go to Support\Contact Technical Support to submit your question. Then our customer service staff will reply to you as soon as possible.
Question: Could I connect USB2.0 cable to USB3.0 external HDD device and USB3.0 external HDD device run at SuperSpeed mode?(5/6/2010) Answer: USB3.0 and USB2.0 cable has some differences, please refer below picture to check your USB cable is USB2.0 or USB3.0
If you connect USB2.0 cable on USB3.0 external HDD device like below, it will not run at SuperSpeed mode.
Please connect USB3.0 cable on USB3.0 external HDD device to run at SuperSpeed mode.