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Q (Q&A-161|499):
Are there any limitations for M.2 sockets on Intel 500 series motherboards?(5/1/2021)
A:The availability of and speed supported by M.2 sockets on Intel 500 series motherboards may differ depending on which CPU is in use. (11th Generation or 10th Generation Intel Core processor)
For the specifications of each product, please refer to the tables below.
All of the M..2 sockets on the following models can be used in combination with 11th and 10th Generation CPUs.
Model
11th Generation
10th Generation
Z590 OC FormulaZ590 Taichi
M2_1: Gen4x4M2_2: Gen3x4+SATAM2_3: Gen3x4+SATA
M2_1: Gen3x4M2_2: Gen3x4+SATAM2_3: Gen3x4+SATA
Z590M Pro4
M2_1: Gen4x4+SATAM2_2: Gen3x4+SATA
M2_1: Gen3x4+SATAM2_2: Gen3x4+SATA
B560M Steel Legend
M2_1: Gen4x4M2_2: Gen3x4+SATA
M2_1: Gen3x4M2_2: Gen3x4+SATA
B560M-ITX/ac
M2_1: Gen4x4+SATA
M2_1: Gen3x4+SATA
H510M-HDV/M.2H510M/acH510M-ITX/ac
M2_1: Gen3x4+SATA
M2_1: Gen3x4+SATA
Some of the M.2 sockets on the following models can only be used in combination with an 11th Generation CPU.
※M.2 sockets may share lanes with PCIe slots or SATA ports. For detailed specifications, please refer to the product page.
Q (Q&A-116|390):
Ich kann auf meinem NVMe-Laufwerk kein Windows 7 und Windows 8 installieren. Wie löse ich das Problem?(3/1/2015)
A:Microsofts Windows 7 und Windows 8 verfügen über keinen integrierten NVMe-Treiber. Bitte installieren Sie auf dem NVMe-Laufwerk Windows 8.1 oder neuer.
Q (Q&A-106|351):
Mein eSATA-Gerät wird nicht von ASMedias SATA3-Controller auf den Z87-Plattformen erkannt. Wie löse ich das Problem?(9/1/2013)
Q (Q&A-102|339):
Ich erhalte einen Bluescreen, wenn ich die SATA3-Treiber von ASMedia unter Windows 8 installiere. Wie löse ich das Problem?(2/1/2013)
A:Wenn Sie ihr Laufwerk mit dem Betriebssystem an den Ports SATA3_A0 oder SATA3_A1 angeschlossen haben, nutzen Sie bitte die bei Windows 8 mitgelieferten Treiber.
Alternativ können Sie das Laufwerk an den Ports SATA3_0 oder SATA3_1 anschließen und die SATA3-Treiber von ASMedia installieren.
Q (Q&A-101|333):
Warum findet mein System die Festplatten nicht, wenn ich Windows XP installieren möchte?(1/1/2013)
A:Es gibt mehrere Ursachen, die den beschriebenen Fehler hervorrufen können. Bitte gehen Sie die folgende Checkliste durch:
1. Stellen Sie sicher, dass ihre Festplatte korrekt am Mainboard angeschlossen ist und überprüfen Sie die Steckverbindungen vom SATA-Stromanschluss und dem SATA-Datenkabel.
2. Gehen Sie in das BIOS, suchen Sie das Menü "Advanced" und wählen Sie den Menüpunkt "Storage Configuration". Wählen sie dort beim Punkt "SATA mode" die Einstellung [IDE].
Wenn Sie Windows XP im [AHCI]-Modus installieren möchten, müssen Sie vor der Installation den SATA-Treiber laden. Weitere Informationen dazu finden sie im folgenden FAQ.
Link: https://www.asrock.com/support/qa/TSDQA-45.pdf
3. Wenn Sie die Punkte 1 und 2 bereits abgearbeitet haben, aber keine Besserung erzielen konnten, wechseln Sie bitte die SATA-Kabel und versuchen Sie einen anderen SATA-Anschluss auf dem Mainboard aus, um einen Fehler an dieser Stelle auszuschließen.
Q (Q&A-101|331):
Ich habe ein RAID-0-Laufwerk und möchte darauf nun ein Betriebssystem installieren. Welche Sektorgröße muss gewählt sein, um das System zu installieren?(1/1/2013)
A:Wenn Sie Windows 7 oder Windows 8 nutzen, verwenden Sie für die Installation des Betriebssystems eine Sektorgröße von 512 KB oder 1024 KB.
Für eine Installation von Linux können Sie die Sektorgrößen 512 KB, 1024 KB, 2048 KB oder 4096 KB wählen.
Q (Q&A-99|326):
Ich möchte den TRIM-Befehl für mein RAID-Verbund nutzen. Welches System unterstützt TRIM mit RAID 0?(11/1/2012)
A:Den Intel-Dokumenten zufolge muss ein System folgende Vorrausetzungen erfüllen, um TRIM mit RAID 0 nutzen zu können:
1. Überprüfen Sie zunächst, ob Ihre SSD den TRIM-Befehl unterstützt.
2. Sie benötigen ein Mainboard auf Basis von Intels 7er-Chipsatz-Serie.
3. Windows 7 (Windows 8 wird TRIM für RAID 0 in Zukunft unterstützen)
4. Ein RAID-0-Laufwerk auf Basis von SSDs.
5. Die 'Intel Rapid Storage Technology'-Software in Version 11.0 oder neuer.
6. Die 'Intel SSD Toolbox' in Version 3.1.1 oder neuer.
Q (Q&A-95|314):
Wenn der SATA-Modus auf RAID oder AHCI steht, kann ich in einigen Programmen, wie etwa AIAX64 oder CrystalDiskInfo, keine S.M.A.R.T-Informationen abrufen. Woran liegt das?(5/1/2012)
A:Bitte verwenden sie im RAID- oder AHCI-Modus die "Intel Rapid Storage Technology Software", um S.M.A.R.T-Informationen einzusehen. Die S.M.A.R.T-Daten werden als S.M.A.R.T.-Alarmmeldungen angezeigt und können über die Benutzeroberfläche und das Tray-Icon abgerufen werden.
Weiterführende Informationen finden Sie auf der offiziellen Homepage von Intel: http://www.intel.com/support/chipsets/imsm/sb/cs-015002.htm
Q (Q&A-88|292):
Ich möchte das Tool WD SmartWare für ein Backup meines Systems nutzen, doch wenn ich „ASRock Xfast USB" aktiviert habe, funktioniert WD Smartware nicht. Was kann ich dagegen machen?(9/1/2011)
Q (Q&A-86|289):
I install Microsoft® Windows® OS in GPT mode and Ubuntu in MBR mode with two different HDD, and I cannot boot into Microsoft® Windows® OS, how to solve that?(6/1/2011)
A:Please install OS both in GPT or MBR mode.
Both in GPT mode, please refer below steps:
1. Boot into BIOS→[Boot]→[PCI ROM Priority]→choose [EFI Compatible ROM], then press "F10" to save changes and exit.
2. Then press "F11" when booting up and choose "UEFI:[your ODD name]" to install OS.
Both in MBR mode, please refer below step:
Please press "F11" when booting up and choose "AHCI/SATA:[your ODD name]" to install OS.
Q (Q&A-83|279):
I would like to install Windows® 7 x64 with GPT format HDD, is there anything I should have done before doing so?(3/14/2011)
A:We will suggest users to install Windows® 7 hot fix if you would like to do so.
Please refer to the link below for the hot fix. http://support.microsoft.com/kb/979903
Q (Q&A-81|273):
Wieso wird bei jedem Start von Windows 7 (64 Bit) die Dialogbox der Datei MarvellTray.exe angezeigt?(12/30/2010)
A:Nach dem Update auf die neueste Version des Marvell-Treibers und des Utilitys wird die Dialogbox nicht mehr angezeigt.
Bitte befolgen Sie die folgenden Schritte um das Update des Marvel-Treibers und des dazugehörige Utilitys durchzuführen.
1. Bitte deinstallieren Sie die den Marvell-Treiber und das RAID-Utility, das auf Ihrem System installiert ist.
2. Bitte laden Sie den neuesten Marvell-Treiber und das dazugehörige Utility von folgendem Link herunter.
Download-Link: Marvell SATA3-Treiber Ver: 1.0.0.1051: https://download.asrock.com/Drivers/All/SATA3/Marvell_SATA3_Win7-64(1.0.0.1051-WHQL).zip
Download-Link: Marvell RAID-Utility Ver: 4.1.0.1909: https://download.asrock.com/Drivers/All/SATA3/Marvell_RAID_Win7-64(4.1.0.1909).zip
Q (Q&A-79|266):
I adopt Samsung HD323HJ / HD502HJ / HD503HI / HD103SJ / HD105SI HDD to AMD® SB850 chipset motherboard, but when I start system, the HDD did not spin up. How should I do?(5/6/2010)
Q (Q&A-79|265):
I have a WD Advanced Format HDD (Western Digital) in my system. The system freezes, Windows® installation cannot find the HDD, or I have low transfer speeds. How can I solve it?(5/6/2010)
A:Using WD Advanced Format HDD's in combination with Windows® XP may require a special jumper setting on WD Hard disk or the use of a software tool.
Q (Q&A-72|248):
When I plug in an eSATA HDD, it can be recognized in the BIOS. But in the OS, it will show a massage "Storage Device Connected". And I can not use this eSATA HDD, ether. How can I fix it? (3/28/2009)
A:Please follow below steps to set:
1.Please enter Intel® Matrix Storage Console, and click the mouse right button on eSATA hard device. And press [Reset Hard Drive to Non-RAID].
2.After setting [Reset Hard Drive to Non-RAID], please restart your computer.
3.Enter to Disk Management, it can recognize your eSATA HDD, please crate a New Simple Volume on it.
4.After than, the eSATA HDD can be recognized.
Q (Q&A-70|244):
When I create a RAID volume over 2TB capacity, the RAID volume cannot be recognized after installing the RAID driver during XP installation. Why?(1/12/2009)
A:Due to the operating system limitation, Windows® XP only supports MBR disk format, the MBR disk format cannot support the hard drive capacity over 2TB.
If you want to use over 2TB RAID volume to be your boot disk, below three conditions must be required:
1.Your operating system must be Windows® Vista™ x64 SP1 or Windows® 7 64bit.
2.EFI BIOS.
3.GPT disk format.
Please refer to following link to get more information.
Link:
http://support.microsoft.com/?scid=kb;en-us;946557&x=9&y=7
http://www.microsoft.com/whdc/device/storage/GPT_FAQ.mspx
Q (Q&A-51|195):
I am using the ConRoeXFire-eSATA2/ 775XFire-eSATA2+/ 775XFire-eSATA2/ 775XFire-VSTA/ 775XFire-RAID motherboard. My Operating system was installed in a SATA/ SATA2 HDD with "IDE" mode. When I install the SATA2 driver (Intel® Matrix Storage Manager), system always pops an error message "This computer does not meet the minimum requirements for installing this software". Why?
IDE mode (In BIOS setup):
SATA2 driver:
Error Message: (2/15/2007)
A:The Intel® Matrix Storage Manager (SATA2 driver) is for RAID or AHCI mode. If your operating system was built by "IDE" mode, you don't need to install it.
Q (Q&A-47|185):
During the POST, there is a number "0075" or "0078" showed at the right corner of the screen, and the system stop for a long time. What can I do?(10/20/2006)
A:The problem may be caused by incorrect jumper settings or bad cables of your IDE or SATA devices. Please refer to following steps to check your system. For IDE devices:
1.If you connect 2 IDE devices to 1 IDE cable, please double check the jumpers of your IDE devices if they were set correctly. The device which is connected to the black connector should be set as master, and the other should be set as slave (gray connector).
2.Please exchange the devices of master and slave on the IDE cable.
3.Please replace the IDE cable by a new one.
4.Please replace the IDE hard drive by a new one.
For SATA devices:
1.Please adjust the jumpers of your SATA2 (3.0 Gb/s) hard disk drive as SATA1 (1.5 Gb/s) mode if your motherboard supports SATA1 (1.5 Gb/s) mode only.
2.Please replace the SATA cable by a new one.
3.Please replace the SATA hard drive by a new one.
Q (Q&A-44|177):
I'm using a SATA HDD. My computer was running fine. But one day I turn on my computer, it keeps restarting itself after Windows® Logo page (at startup). Do you have any idea what possibility causes this?(7/21/2006)
A:This may be that your system was installed in IDE (or non-RAID) mode. But now it is set to RAID (AHCI) Mode. Please try to set it back to the IDE (non-RAID) mode in the BIOS>Advanced>IDE Configuration.
Here are some examples, please refer to the user manual for details.
VIA® and Nvidia chipset:
Please set SATA Operation Mode to [non-RAID]
Intel® Chipset:
Please set Configure SATA as [IDE]
775Twins-HDTV (R2.0) or P4Twins-HDTV:
Please set ATA Combination Mode to [Enable]
Q (Q&A-33|145):
My SATA HD is WD 800JD. But the HDD cannot be detected by VIA 8237/8237R based motherboards. How do I solve it?(7/15/2005)
A:Please refer the following picture to install a jumper shunt on pins 5 and 6. It will enable HDD SATA 150MB/s only operation. Then the HDD will be detected by VIA SATA motherboards.
For further detail information, please refer WD Web Site.
http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=1337&p_created=1112379341&p_sid=8iB39lKh&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MTAmcF9wcm9kcz05NSZwX2NhdHM9MTgzJnBfcHY9MS45NTsyLnUwJnBfY3Y9MS4xOD
http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=1228&p_created=1090517232&p_sid=vbCxCUJh&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MiZwX3Byb2RzPSZwX2NhdHM9JnBfcHY9JnBfY3Y9JnBfc2VhcmNoX3R5cGU9c2Vhcm
Q (Q&A-32|141):
I would like to use a big capacity Hard Disk on ASRock motherboard. I wonder how large of capacity can ASRock motherboard support at most?(6/23/2005)
A:ASRock motherboards support 48-bit LBA mode hard drive. At present, ASRock motherboards have no limitation for the capacity of Hard Disk, so you can use over 127GB or 137GB Hard Disk on them.
If you want to get a full capacity under Windows XP/2000, please make sure that your operating system can support 48-bit LBA mode. Please refer to the following link:
https://www.asrock.com/support/QA/TSDQA-01.pdf
Q (Q&A-29|131):
When I use a Maxtor 250GB hard drive on my ASRock motherboards, the operating system Windows® 2000 or XP only recognizes 128 GB or 137GB. How should I fix this problem?(3/21/2005)
A:Please download "Maxtor Big Drive Enabler" from Maxtor website: http://www.seagate.com/ww/v/index.jsp?locale=en-US&name=Maxtor_Big_Drive_Enabler&vgnextoid=535d8b9c4a8ff010VgnVCM100000dd04090aRCRD to fix the problem.
Q (Q&A-27|122):
My hard drives are Maxtor Diamond MAX 10 and MaxLine III SATA 250 GB and 300 GB with 16 MB cache buffer. My hard drives can not be detected correctly during the POST, what can I do?(1/18/2005)
A:Please update to the newest BIOS of motherboard. If you still encounter problem, please contact Maxtor and update to the newest firmware of hard drives.
Q (Q&A-27|123):
If I use a SATA HDD and an IDE HDD together on P4i65GV, how do I boot from SATA HDD?(1/18/2005)
A:If you connect SATA HDD and IDE HDD together on P4i65GV, you will see an item of the BIOS setting- Hard Disk Drives (please refer to the following pictures).
Please entry the setting, choose your SATA drive as the "1st Drive" and then press "F10" to save the setting and exit.
Q (Q&A-20|100):
I have an Intel ICH5 chipset based motherboard. I found that my SATA hard drive is not recognized under Linux. What should I do?(6/11/2004)
A:Serial ATA (SATA) is a relatively new technology that was not previously available in Linux. To solve this problem, the Kernel of your Linux operating system needs to be updated. Please kindly refer to the following link for solution which is provided by Intel. http://www.intel.com/support/chipsets/sb/CS-006312.htm
Q (Q&A-20|99):
I have installed 1 SATA HDD and 1 IDE HDD (or SCSI card with SCSI HDD) on my P4i48 motherboard, how can I select IDE HDD (or SCSI HDD) in the Boot Device Priority?(6/11/2004)
A:If you would like to select IDE HDD in the Boot Device Priority menu, please set the IDE HDD to the first device of boot sequence in the Hard Disk Drives menu first.
AMI core 8 based BIOS would separate connected bootable devices into 3 groups, Hard Disk, Removable, and CD/DVD drives. Only first boot sequence of device in each group can be selected in the Boot Device Priority menu.
Q (Q&A-19|96):
My hard drive is 160 GB, when I install Windows 2000 or Windows XP, I can only see 137 GB. However, when I install this 160 GB hard drive on the ATA 133 RAID card, I can use whole 160 GB. What's wrong?(5/15/2004)
A:If you would like to use whole 160 GB as only one partition while installing the Windows OS, please make sure that your OS is Windows 2000 service pack 4 included or Windows XP service pack 1 included.
When you install the hard drive on the RAID card, you would need to press F6 to install third party driver during the Windows installation, and the driver is the reason why you can use whole 160 GB even your Windows XP service pack 1 is not included.
Q (Q&A-18|91):
I bought a new large size (80GB) HDD. After I installed it to my ASRock M/B, the BIOS only recognized it as a 32GB HDD. How can I get the full capacity of the HDD?(4/15/2004)
A:Please understand that most HDDs provide a jumper setting that will limit the maximum capacity, such as 32GB or 2GB. Please kindly double check the jumper setting of your HDD, and adjust the jumper setting to the correct position instead of the "Limit drive capacity" position.
Q (Q&A-14|77):
I want to use the hot plug feature with my SATA HDD. What requirements do I need to know?(12/12/2003)
A:Please read below operation guide of Serial ATA HDD Hot-Plug on ASRock motherboard carefully.
Before you process the SATA HDD Hot-Plug, please check below cable accessories from the motherboard gift box pack.
7-pin SATA data cable x 2
SATA power cable with SATA 15-pin power connector interface x 1
1.Without SATA 15-pin power connector interface, the Serial ATA HDD Hot-Plug cannot be processed.
2.Even some SATA HDDs provide both SATA 15pin power connector and IDE 1x4-pin conventional power connector interfaces, the IDE 1x4-pin conventional power connector interface is definitely not able to support Hot-Plug and will cause the HDD damage and data loss.
Points of Attention – Before you start to process the Hot-Plug:
Below operation procedure is designed only for ASRock motherboard, which supports SATA HDD Hot-Plug.
*SATA Hot-Plug support of ASRock motherboard is indicated in the product spec on our web site .
Make sure your SATA HDD can support hot-plug function from your dealer or HDD user manual. The SATA HDD, which cannot support hot-plug function, will be damaged under the hot-plug operation.
Please make sure the SATA driver is installed into system properly.
The latest SATA driver is available on our support web site https://www.asrock.com/support/index.asp
Make sure to use the SATA power cable & data cable, which are from ASRock motherboard package.
Please follow below instructions step by step to reduce the risk of HDD crash or data loss.
How to Hot-Plug a SATA HDD:
Points of Attention – Before you process the Hot-plug:
Please do follow below instruction sequence to process the Hot-plug, improper plug procedure will cause the SATA HDD damage and data loss.
How to Hot-Unplug a SATA HDD:
Points of Attention – Before you process the Hot-Unplug:
Please do follow below instruction sequence to process the Hot-unplug, improper unplug procedure will cause the SATA HDD damage and data loss.
Q (Q&A-13|67):
I'm using Intel chipset based motherboard. After installing Win98SE and all drivers, the data transfer rate from IDE devices (HDD or CDROM) seems not fast enough. Is there any thing I can do?(11/14/2003)
A:When installing Win98SE on Intel chipset based motherboard, please remember to enable the DMA mode to increase the IDE performance. To enable DMA mode in Win98SE, please go to "System"---"Device Manager"----"Disk Drives"----"Generic IDE Disk Type47" and manually check the "DMA" box in "Generic IDE Disk Type47".
Q (Q&A-1|1):
Why can't I boot up my system with one hard drive on primary IDE and an optical device (CD-ROM, DVD-ROM, CD-RW, etc...) on secondary IDE If connecting the hard drive/optical device as the secondary drive?(10/29/2002)
A:For best compatibility and stability, please make sure your stand alone hard drive on primary IDE has jumper setting to master, and your stand alone optical device on secondary IDE has jumper setting to master, too. Also if you only have one hard drive without any other optical device, please connect the hard drive to primary IDE with its jumper setting to master. Furthermore, for optimizing the transfer rate for the hard drive, we recommend you to connect your hard drive(s) to the primary IDE channel and optical device(s) to the secondary IDE channel.
Q (Q&A-1|5):
I have a drive that is larger than 137 GB but the operating system only recognizes 128 GB or 137 GB. How can I fix this?(10/29/2002)
A:First, The OS (for example Windows series) should be able to support 48-bit LBA mode that enables the system to run and manipulate big drive, namely, only Windows 2000 and Windows XP could achieve this goal.
Secondary, install Service Pack to let OS support large than 137GB HDD.
Windows XP, please download and installed the latest Service Pack 1, this can support big drive directly. For further information, please refer to Microsoft's Product Support Site:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q303013
Windows 2000, please download and installed the latest Service Pack 3. For further information, please refer to Microsoft's Product Support Site:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q305098
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