ご質問 (481):
How can I enable wake on LAN function under S5 status in Windows 10 with Intel I211 LAN port?(8/1/2019)
答え:Step 1: Please visit ASRock website to download the Intel LAN driver. https://www.asrock.com/mb/index.asp
Step 2: Refer to the FAQ from the following link to modify the shutdown behavior under Windows 10. https://www.asrock.com/support/faq.asp?id=408
Step 3: Go to device manager and right click the "Intel® I211/I219 Gigabit Network Connection” LAN device to choose the "Properties”.
Step 4: Intel LAN driver may have two different "Properties”.
(A) The driver supports "Power saver and Wake on LAN” Option.
Please go to Power management to check all of Wake on LAN function.
(B) The driver supports "Enabled PME” Option.
Go to "Advanced” and enable the "Enabled PME” option.
ご質問 (439):
How do I change AMD Wraith RGB Cooler color on AM4 series platform?(4/1/2017)
答え:If you install AMD Wraith RGB lighting cooler and would like to customize the lighting, please connect CPU Cooler
cable to AMD Fan LED Header or RGB LED Header as below on the AM4 motherboards and download ASRock
RGB LED ver:1.0.12 utility or later version to adjust the lighting effects.
ご質問 (415):
マザーボードの MAC アドレスを書き込むにはどうすれば良いですか?(6/1/2016)
答え:1. シャーシを開いて、マザーボードの端にある 12 桁の MAC ID が記載された白色のステッカーを確認します。
ご質問 (408):
Windows 10 をシャットダウンする方法を Hibernate（休止状態）（S4）から shut down（シャットダウン）（S5）に変更するにはどうすれば良いですか?(12/1/2015)
答え:Windows 10 で次の手順に従ってください。
1.Windows 10 で [System（システム）] を開きます。
2.[Power & sleep（電源オプション）] を選択して [Additional power settings（電源の追加設定）] を開きます。
3.[Change what the power buttons do（電源ボタンの動作の変更）] を選択します。
4.[Change settings that are currently unavailable（現在使用できない設定の変更）] を選択します。
5.[Turn on fast startup（高速スタートアップを有効にする）] のチェックを外して、変更を保存します。
6.これで完了です。
ご質問 (399):
Windows 10 で Killer LAN ドライバを ver: 1.1.52.1451 から ver: 1.1.54.1506 にアップグレードした後で、LAN ポートが動作しません。この問題を解決するにはどうすれば良いですか?(8/1/2015)
答え:Windows 10 x86/x64 で Killer LAN ドライバをバージョン 1.1.52.1451 から新しいバージョンに更新すると、LAN ドライバの誤作動につながることがあります。次の手順に従ってこの問題を解決してください。
手順 1: Device Manager（デバイスマネージャ）を開いて、Killer LAN ドライバをアンインストールします。
手順 2: チェックボックスを選択して [OK] を押します。
手順 3: ハードウェア変更をスキャンします。
手順 4: 新しい Killer LAN ドライバ 1.1.54.1506 または新しいバージョンを実行し、[Remove（削除）] を押して、システムを再起動します。
手順 5: 新しい Killer LAN ドライバをインストールして、システムを再起動します。
ご質問 (288):
Windows MCEを使用しているとき、システムが自動的に呼び起こされることがときどきあります。どうすれば、この問題を解決できますか?(6/1/2011)
答え:以下の図を参照し、MCEの下で「次の時間帯、Windows Media Centerのデータを自動的にダウンロードする」オプションを無効にしてください。
(パス:MCE-> タスク->設定-> 全般->自動ダウンロードオプション-> 次の時間帯、Windows Media Centerのデータを自動的にダウンロードする)
ご質問 (286):
What's the meaning of AMI UEFI BIOS Beep code?(4/1/2011)
答え:Please refer to below form for the beep code and debug code of AMI UEFI BIOS.
Condition
Beeps Code
Debug Code
Normal
No beep
With goodnight LED enabled, debug code will disappear after the beep.
ご質問 (262):
I connect my IR receiver to onboard IR header , how can I make it work under Windows® 7?(11/21/2009)
答え:Please do the Windows® update, which you may refer to the Fig.1 as below.
ご質問 (259):
Does my motherboard support Windows® 7?(11/21/2009)
答え:Please refer our website for windows7 support list.
Website link: https://www.asrock.com/news/events/2009win7/index.asp
If your models are not listed on Windows® 7 support list, please kindly try inbox driver first.
Or go to chipset vender website to download the chipset driver.
Intel® website: http://downloadcenter.intel.com/Default.aspx
AMD® website: http://support.amd.com/us/gpudownload/Pages/index.aspx
NVIDIA® website: http://www.nvidia.com/Download/index.aspx?lang=en-us
Realtek website: http://www.realtek.com.tw/downloads/
VIA® website: http://www.via.com.tw/en/support/drivers.jsp
If you got any further issues, please contact ASRock TSD : Asrock_TSD@asrock.com.tw
ご質問 (260):
Can I use water cooling as my CPU fan?(11/21/2009)
答え:We recommend use Intel® or AMD® stock cooler instead of water cooling. It has better air flow in the chassis.
ご質問 (250):
I can not virtual 64bit OS, when I adopt AMD® CPU with Sun's xVM virtual Box software. How can I do?(6/25/2009)
答え:1. Please make sure your OS is 64bit and also check your CPU, whether support AMD-V.
2. [Enable] [Secure Virtual Machine] option in the BIOS.
3. Please check the [Enable Nested Paging] box in Sun's xVM virtual box software.
And then you can virtual 64bit OS.
ご質問 (246):
When I use Vista 64bit SP1 OS, the [Event viewer] in the OS shows
Kernel-Proessor-Power error, but the OS works fine. How can I solve this error in the [Event viewer]?(2/27/2009)
答え:Please check the BIOS setting.
A)-> If you use Intel® CPU, please [Enable] the [Intel® Speedstep ™ tech] option in
the BIOS
B)-> If you use AMD® CPU, please [Enable] the [Cool'n'Quiet] option in the BIOS
C)-> If your CPU not support [Intel® Speedstep ™ tech] or [Cool'n'Quiet] function,
please contact ASRock TSD from the link:
https://www.asrock.com/support/TSD.asp
ご質問 (242):
When I connect a HDMI_SPDIF cable from the HDMI VGA card (GTX260 or GF9800) to the onboard HDMI_SPDIF header, it cannot get sound from the HDMI output. What should I do?(11/27/2008)
答え:The pin definition of the onboard HDMI_SPDIF header is different from the header of some VGA cards.
Please plug in the HDMI_SPDIF cable reversely like following picture.
ご質問 (238):
I am using Intel® chipset X48 / X38 / P45 / P43 / G43 / P35 / G31 / P965 series motherboard with 4GB memory modules installed. But it always detects the memory size as 3GB instead of 4GB at POST screen. What should I do?(10/23/2008)
答え:Please enter BIOS setup and enable the "Memory Remap Feature" option.
(BIOS / Advanced / Chipset Configuration / Memory Remap Feature)
ご質問 (232):
I install more than 2GB system memory on my system. When I run the "Sound Recorder" under Windows® XP, it always shows the following error message. What's wrong? (7/31/2008)
答え:This is the limitation of Windows® XP. Please refer to the Microsoft® Knowledge Base for details: http://support.microsoft.com/kb/284893
ご質問 (233):
I use Intel® CPUs, why the Vcore sometimes is lower than the value in the BIOS?(7/31/2008)
答え:VCore on Pentium 4 (and newer generation CPUs) is no longer static. Please refer to the Intel® document below. It shows that the Vcore will decrease with the CPU loading increasing. That's why the Vcore may be lower.
(From: http://download.intel.com/design/processor/datashts/318732.pdf)
ご質問 (227):
How do I get my onboard LAN to work properly?(4/28/2008)
答え:Here are some suggestions:
1.Make sure the "Onboard LAN" option was enabled in BIOS.
2.Make sure the LAN driver was installed properly. Please check it in "Device Manager".
3.Update the BIOS of your motherboard to the latest one.
4.Try the newer LAN driver from ASRock or chipset vendor's website.
ASRock: https://www.asrock.com/support/Download.asp
Realtek: http://www.realtek.com.tw/default.aspx
NVIDIA: http://www.nvidia.com/Download/index.aspx?lang=en-us
VIA: http://www.viaarena.com/default.aspx?PageID=2
5.Change another LAN cable. (For Gigabit LAN, please make sure your LAN cable could fully work with Gigabit LAN.)
6.Reinstall the operating system.
ご質問 (229):
When I use Adobe Acrobat Reader ver 7.08 to read PDF file under Vista SP1, it pops up an error message: This program has some compatibility issue… What do I do?(4/28/2008)
答え:Please go to Adobe website to download the latest Adobe Reader update ver 8.1.2 or later and update it to fix this issue.
ご質問 (224):
I use the ASRock WiFi card as software AP. However there are some APs around my place; how do I change the channel of the software AP to avoid the interference?(2/14/2008)
答え:Please refer to the following steps to change the channel of software AP.
1.Click "Setup" to go into "Wireless Network properties.
2.De-select "Auto_Channel"
3.Choose the channel you want. (suggest to choose the channel 1 or 6 or 11, these channels are less interference with others)
4.Click "Finish" to finish the setup.
ご質問 (215):
I'm using the AMD® AM2 Athlon 64X2 5000+ Black Edition CPU. The ratio of this CPU is unlocked. I would like to overclock it by adjusting the ratio. But after adjust the CPU ratio in BIOS and boot into the Windows, the ratio of this CPU does not change. What should I do?(12/19/2007)
答え:Actually, it is AMD® CPU driver's behavior. To perform overclocking please disable the "Cool 'n' Quiet" function in BIOS-> Advanced-> CPU Configuration-> Cool'n'Quiet. Please refer to the following picture.
ご質問 (212):
I'm using 4 GB system memory under Windows® XP Professional x64 Edition. Why can't I enable hibernation in the Power Option of Control Panel? It does not have hibernation tab in it!(11/5/2007)
答え:Windows® XP Professional x64 Edition does not support hibernation with more than 4GB system memory. Please refer to the Microsoft® Knowledge Base for details: http://support.microsoft.com/kb/888575
ご質問 (197):
If the MIDI/GAME port is enabled in the BIOS setup, the device manager will show yellow "!" under Windows® Vista™. Why?(3/19/2007)
答え:Microsoft® had removed the support for MIDI/GAME port under Windows® Vista™. Please kindly refer to below Q&A No.4:
http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=2319740&SiteID=17
ご質問 (194):
How do I enable Windows® Aero feature in my Windows® Vista™ Premium system?(2/15/2007)
答え:First, your hardware must meet the requirements of the Windows® Vista™ Premium system. If not, you may not enable Windows® Aero.
Windows® Vista™ Premium system - Hardware Minimum Requirements
Item
Requirements
CPU
x86-compatible 32-bit CPU or x64-compatible 64-bit CPU
Memory
512MB Single Channel (Premium, Discrete models) 512MB x 2 Dual Channel (Premium, embedded models)
VGA
DirectX9.0 (with WDDM Driver) with 128bit VGA memory (Premium)
Audio
UAA Audio (HD Audio, USB Audio and IEEE1394 Audio) (Premium or Basic depends on Codec Vista logo level)
Second, please kindly refer to below steps to enable Windows® Aero feature:
1.Press right button of mouse at Desktop and click "Personalize".
2.Enter into "Windows® Color and Appearance" setting
3.Refer to below image to enter "Open classic appearance properties for more color options" setting.
4.Set "Color scheme" as "Windows® Aero".
ご質問 (192):
I would like to use the analog CD-in function in Windows® Vista™. But the "Analog" item of Playback and Rip can not be selected in Windows® Vista™. It was gray. Why? (Here is the screenshot.) (1/16/2007)
答え:Windows® Vista™ operating system does not support the analog CD-in. The output of CD/DVD-ROM playback will be digital only.
ご質問 (191):
When my computer is in standby mode, I can not resume from USB devices. Can you help?(1/16/2007)
答え:This is due to the design of Windows® XP system. You may refer to the Microsoft® Knowledge Base:
http://support.microsoft.com/kb/841858
If you want to resume from USB devices, such as USB mouse, remote control, you may directly install the registry file below:
https://www.asrock.com/support/download/ResumeUSB.ZIP and then restart your computer.
ご質問 (13):
I am using the AMD® AM2 rev.G CPU. But the system always stops at POST after I turn on the system. I can't go into the operating system. What should I do?(12/19/2006)
答え:For supporting AMD® AM2 rev.G CPU, please follow the steps to update the BIOS of your motherboard to the latest one.
1.Please press the "F2" key continuously right after turn on the system until it goes into the BIOS setup.
2.Please disable the "Cool'n'Quiet" function in BIOS setup.
3.Press "F10" key to save configuration changes and exit setup.
4.You can start to update the BIOS now.
How to update BIOS?
https://www.asrock.com/support/DOS.html
BIOS download page.
https://www.asrock.com/support/download.asp?c=All
ご質問 (186):
My power supply has two 4-pin (2X2) power connectors. Which one should I connect to the motherboard?(10/20/2006)
答え:Please refer to the following pictures:
1.Please use this connector on the motherboard. (2 black and 2 yellow wires)
2.This is 20+4 pin connector; please only connect the 20-pin connector to the motherboard. Please DO NOT connect this 4-pin connector to the motherboard. (1 black, 1 yellow, 1 red and 1 orange wire)
ご質問 (181):
What key should I press to enter into BIOS setup? What key should I press to enter into boot menu?(8/18/2006)
答え:To enter BIOS setup, please press "F2" repeatedly right after you turn on the computer until system goes into BIOS setup.
If you want to enter into boot menu, please press "F11"
ご質問 (170):
When I use DDR 400 (200 MHz) memory on my board, it shows that the DRAM frequency is running at DDR 333 (166MHz) in BIOS main page. The BIOS option "DRAM Frequency" is set at default setting "Auto". Why?(4/21/2006)
答え:In order to get the best system compatibility and stability, we make it to run at DDR 333 (166MHz) when DDR 400 (200MHz) memory is installed and BIOS option "DRAM Frequency" is selected to "Auto". If you want to run DDR 400 (200MHz), please kindly adjust the BIOS option "DRAM Frequency" to DDR 400 (200 MHz) manually.
ご質問 (165):
I have installed total 4GB memory on my motherboard. However, it can only recognize around 3GB or less. How should I do to recognize 4GB totally?(2/17/2006)
答え:Please refer the description Q4 of Q&A-20.
https://www.asrock.com/support/QA/TSDQA-20.pdf
This limitation applies to most chipsets & Windows® XP 32-bit version operating system.
If you want to get 4GB memory for your system, below two conditions must be required:
1. The memory controller which supports memory hole(memory remap) functionality is used. The latest chipsets like Intel® new chipset, or other chipsets and AMD® K8 CPU architecture can support the memory hole(memory remap) function.
2. Windows® XP Pro X64 Ed. (64-bit) or other OS which can address more than 4GB memory.
http://www.intel.com/support/motherboards/server/sb/cs-016594.htm
ご質問 (161):
After installing Windows® XP x64 Edition, I see an "Unsupported Standard Game Port" in device manager. And there is no exclamation mark or error message. Why?(1/16/2006)
答え:Microsoft® does not support game port in Windows® XP x64 Edition. If you want to use a joy pad or joystick in Windows® XP x64 Edition, please use an USB one.
ご質問 (152):
How do I use "Boot from Network" function on ASRock motherboard?(10/17/2005)
答え:Please press F2 when power on, enter the BIOS setting menu. Select the screen "Boot". Go to the sub screen "Boot settings Configuration". Set the item "Boot From Network" to "Enable". Press F10 to save the setting and reboot.
After restart, press F11 and select Network as the boot device. Or press F2 and enter the sub screen "Boot Device Priority" in BIOS "Boot" screen to change the boot priority of Network.
ご質問 (132):
I use a HT CPU and an ASRock motherboard which supports Hyper-Threading. How do I know if my system is working under Hyper-Threading?(3/21/2005)
答え:Please right click on the Taskbar and choose the Task Manager. In "performance" option, if you see two figures of CPU Usage History, it means that the system is working under Hyper-Threading. (Please refer to the following picture).
Hyper-Threading
If you see only one figure of CPU Usage History, it means that the system is not working under Hyper-Threading. (Please refer to the following picture).
Non Hyper-Threading
ご質問 (120):
My CPU is Duron FSB 200 MHz CPU. Why my DDR 400 SDRAM can only run at DDR 266 speed on the K7VT6 motherboard?(12/15/2004)
答え:According to the specification of VIA KT600, only DDR 266 SDRAM is supported if FSB 200 MHz CPU is installed. DDR 400 SDRAM is supported with FSB 266, 333, or 400 MHz CPU. Please refer to the following supporting table.
FSB \ Memory
DDR 266
DDR 333
DDR 400
200 MHz
Yes
No
No
266 MHz
Yes
Yes
Yes
333 MHz
Yes
Yes
Yes
400 MHz
Yes
Yes
Yes
ご質問 (119):
During POST the display shows "Mac address are invalid in both CMOS and DMI. Press F1 to resume". What should I do?(12/15/2004)
ご質問 (118):
My OS is Windows XP (or Windows 2000), and I have installed XP Service Pack 1 (Windows 2000 Service Pack 4). But when I use USB 2.0 devices, it will show "High-Speed devices is attached to a non-Hi-Speed port". How can I use USB 2.0 devices?(10/15/2004)
答え:Please go to "device manager" to check if the driver was installed properly. If not, please do the following steps.
1.Right click the exclamation mark device and choose properties.
2.Click "update driver".
3.Choose "Install the software automatically"
4.Then it will find the device. Please click finish.
ご質問 (112):
My ASRock motherboard supports Hybrid Booster. Is Hybrid Booster a utility to install? Where can I get it?(9/14/2004)
答え:The Hybrid Booster features supported on each models are a little different.
Please go to https://www.asrock.com/mb/index.asp and find the specification of your motherboard and check the exact features supported.
Actually, Hybrid Booster is a combination of several features which have already been provided with the motherboards.
1. CPU Multiplier: Adjusted by setting onboard FID jumpers.
2. CPU Vcore adjustment: Adjusted by setting BIOS setup option.
3. CPU Frequency Stepless control: Adjusted by setting BIOS setup option.
4. AGP/PCI Frequency control: Adjusted by setting BIOS setup option.
5. ASRock U-COP: Hardware feature, no need to be adjusted.
6. Boot Failure Guard: BIOS feature, no need to be adjusted.
Please refer to https://www.asrock.com/feature/HybridBooster/HybridBooster.html for detailed explanations.
ご質問 (114):
After updating Windows XP to service pack 2, some benchmark or programs may not work properly. What's going on?(9/14/2004)
答え:Currently, Windows XP service pack 2 is causing some incompatible issue. For incompatible issue of service pack 2, you can refer to following Microsoft's web site:
http://support.microsoft.com/default.aspx?kbid=884130&product=windowsxpsp2
ご質問 (106):
Does my ASRock K7 motherboard, which supports Athlon XP FSB 333 MHz CPU, support AMD® Sempron CPU?(8/16/2004)
答え:Yes, all ASRock motherboards, which support Athlon XP FSB 333 MHz CPU, would support AMD® Sempron CPU by updating the BIOS. Also ASRock K8S8X motherboard would support AMD® Sempron CPU by updating the BIOS. Please refer to ASRock web site for more information. https://www.asrock.com/support/CPU.asp
ご質問 (102):
Why is my 4GB of memory reported as about 3.5GB by the system if the chipset of the motherboard support to 4GB Memory size?(6/11/2004)
答え:Under the current PC memory addressing, there is a memory area just below 4.0 GB which is reserved permanently. The maximum DDR memory support is actually about 3.5GB rather than 4GB. This limitation is caused by the current PC architecture in which the missing 0.5GB of memory addresses are reserved for PCI I/O space, AGP aperture mapping space, and other onboard device I/O space. Thus although the chipset datasheet may claim memory support for up to 4GB, the system actually only offers about 3.5GB with four 1GB DDR DIMMs installed. 32 bit processors only support 4GB of address space.
ご質問 (97):
I'm using INTEL Prescott CPU on ASRock motherboard. After the system works for a while, I realize that the sound of the CPU fan is getting louder. What's wrong?(5/15/2004)
答え:Please understand that this is a normal behavior of Intel boxed heat sink. The cooling fan which comes with Prescott CPU (see the following pictures) is an automatically adjustable CPU cooling fan and the speed of the fan will be adjusted according to the environment temperature. While higher temperature is detected by the INTEL boxed heat sink, the fan will speed up. So the sound will get louder.
ご質問 (93):
My ASRock motherboard can support Prescott CPU. If I want to use Prescott CPU, is there anything I need to notice?(4/15/2004)
答え:Prescott CPU needs more powerful power supply than Northwood CPU. Please use a 400W(or higher) power supply with Prescott CPU. We also recommend to use following vendors' power supply：Delta、FSP、Seventeam、Macron、Snake、AcBel Or please consult the suggestion of this website.
http://www.tomshardware.com/howto/20021021/powersupplies-15.html
ご質問 (89):
My on-board LAN is not working, I found that the MAC address of my on-board LAN is 00-00-00-00-00-00 or FF-FF-FF-FF-FF-FF. What's wrong?(4/15/2004)
答え:The MAC address of the on-board LAN is erased. After updating the BIOS or clearing the CMOS, please boot up the system and enter the BIOS setup. After loading the BIOS default, please exit and save changes. Failing to do so may cause the MAC address disappeared. If the MAC address is gone, please contact ASRock technical support engineer for help. ( https://www.asrock.com/general/about.asp?cat=Contact )
ご質問 (87):
When connecting the POWER SW, POWER LED, RESET SW and HDD LED cables from my chassis to the PANEL1 connector on the motherboard, I found that the pin holes of the cable does not match with the connector. What should I do?(3/15/2004)
答え:Please see the following pictures. If your POWER LED cable is designed with 2 cables in pin hole 1 and 3 (see Fig.1), please remove one of the cables and insert to the middle pin hole 2 (see Fig.2). Then, please refer to Fig.3 and Fig.4 for the connection.
ご質問 (86):
My motherboard is Intel or ALi south bridge based motherboard. When I connect the ATX power connector to the motherboard, the system power on right away. Why?(3/15/2004)
答え:This issue will happen if CMOS checksum is bad. Please enter the BIOS setup then load BIOS default setting to solve this issue.
ご質問 (83):
When I play some video or audio media files through my IDE optical devices (CD-ROM and DVD-ROM). I feel that the video/audio playback is not smooth. What should I do?(2/17/2004)
答え:It might be that the CDROM is transferring in PIO mode instead of DMA mode. It is highly recommended to enable the DMA function of your IDE optical devices (CD-ROM or DVD-ROM) in order to reduce the CPU loading when accessing optical discs. Please follow the bellow procedure to enable DMA mode.
In Windows 2000/XP, assuming that your IDE optical device is connected on secondary IDE channel as master drive,
Right click the "My computer" icon, select "Properties". Then, select "Hardware"----"Device Manager".
In "Device Manager", select "IDE ATA/ATAPI controllers"----double click "Secondary IDE Channel".
In "Secondary IDE Channel Properties", select "Advance Settings" and adjust the "Transfer Mode" of the CDROM (Device 0) from "PIO Only" to "DMA if available".
Click "OK".
In Windows 98SE/ME,
Right click the "My computer" icon, select "Properties". Then, select "Device Manager".
In "Device Manager", double click "CDROM". Then, double click your optical device under "CDROM".
In the new window which displays the optical device properties, select "Settings". Then, check the "DMA" box in "Options".
Click "OK".
ご質問 (81):
I'd just finished setting up my system. When booting it up, I found that the LED of the floppy drive is always on and I cannot read any floppy disk with the floppy drive. Why?(1/14/2004)
答え:Perhaps the floppy ribbon cable is connected to the floppy drive with the wrong orientation. Please reconnect the floppy cable and make sure to match the red marking on the floppy ribbon cable with Pin1 of the floppy drive connector. However, some floppy drives' connectors may not be easily to define Pin1. You can try to check around the connector. Usually, there will be labels for Pin1 or Pin2.
ご質問 (75):
My parallel port printer can't work normally with my ASRock motherboard. What should I do now?(12/12/2003)
答え:Please try to go to BIOS SETUP -> Advanced menu -> Peripheral Configuration -> Parallel Port Mode, and set it to "Normal".
ご質問 (74):
I'm using an add-on LAN card on my ASRock motherboard. The LAN card provides a "Wake On LAN" connector with a cable. Is there a connector on the motherboard so that I can plug this cable?(12/12/2003)
答え:There's no need to connect this cable to the motherboard and you are still able to use the "Wake On LAN" feature with the add-on LAN card. To use it, please remember to enable the "PCI Device Power On" option in BIOS.
ご質問 (73):
I have an ASRock ATX motherboard. Do I need to screw on the double hole?(12/12/2003)
答え:ASRock ATX motherboards are ATX specification 1.1 and 2.0 compliant, so the screw hole, which is on the right bottom of board, will be double holes design. According to the ATX specification, it is not necessary to screw this hole, you can please just use a plastic stand to bear this hole. If you still want to screw this hole, please do not over-tighten the screw, doing so may damage the board.
ご質問 (71):
With 3Com /Intel Gigabit LAN card installed, my system cannot connect to the Internet if PC-cillin 2002 personal firewall is enabled. How do I solve it?(11/14/2003)
答え:Please update the driver for PC-cillin 2002 personal firewall. The solution is available from Trend Micro Web Site.
English version: http://kb.trendmicro.com/solutions/solutionDetail.asp?solutionID=17007
Chinese version: http://www.trendmicro.com.tw/solutionbank/consumer/Show_SB.asp?L1ClassNo=5&L2ClassNo=28&SBNo=1081
ご質問 (66):
I'm using Duron 1600MHz Applebred CPU on your K7 series motherboard. How come the CPU is only recognized as a Duron 1200MHz CPU?(11/14/2003)
答え:The FSB of Duron Applebred CPU (1400MHz to 1800MHz) is 266MHz. It is different from the former Duron CPU (FSB 200MHz). Please remember to adjust the FSB_SEL jumper to FSB 266MHz while using a Duron Applebred CPU.
https://www.asrock.com/support/K7Jumper.pdf
ご質問 (62):
I'm using an ASRock motherboard which supports Hyper-Threading technology. How come there is no Hyper-Threading technology option in BIOS setup?(10/15/2003)
答え:The Hyper-Threading technology option in BIOS will appear only when a Hyper-Threading technology CPU is installed.
ご質問 (56):
After I shut down the system, my USB mouse is still light on. Why?(8/15/2003)
答え:In order to solve this problem, please adjust the PS2_USB_PWR1 jumper to pin 1-2(+5V).
ご質問 (54):
My motherboard provides FID jumpers. Why I can't change my CPU multiplier even though I already adjust FID jumpers correctly?(8/15/2003)
答え:If the multiplier of your CPU is locked by itself, you can't change it even though you set FID jumpers through the motherboard.
ご質問 (52):
What is Boot Failure Guard (B.F.G)? How do I enable this function?(8/15/2003)
答え:It is an ASRock new technology. While the system could not boot up normally at overclocking setting, the safe boot up mode will be issued from B.F.G and provides a BIOS setting interface for parameter reset/correction.
You don't need to adjust any setting to enable B.F.G. It is a basic function for ASRock motherboard.
ご質問 (45):
I'm using ASRock motherboard. In the BIOS, I found that the Vcore is a little bit higher. Is this normal?(7/9/2003)
答え:The value is still in tolerance of the CPU SPEC. It's more stable to set the Vcore a little higher under CPU SPEC. Please do not worry about it.
ご質問 (48):
When I'm going to install USB 2.0 driver for my Windows 2000, it asked me to update Service pack 4. Where can I get Service pack 4 for Windows 2000?(7/9/2003)
答え:Windows 2000 service pack 4 is now available on Microsoft website.
Please refer to http://www.microsoft.com/windows2000/downloads/servicepacks/sp4/default.mspx
ご質問 (46):
How could I use Wake on LAN function?(7/9/2003)
答え:All of ASRock motherboards support Wake on LAN. Please enable the "PCI Device Power On" in the Power menu of BIOS. After saving the changes and exit the BIOS, please boot into the Windows OS then shut down the system.
Now, the system is ready to be woken up through LAN by other computers.
ご質問 (38):
How do I get the correct CPU speed after updating the BIOS?(6/13/2003)
答え:After updating the BIOS, the default of BIOS will be loaded with stable setting and the system runs with slower speed to secure the first boot runs successfully. In order to make your system running with the optimum setting, please remember to load turbo/default setting after you update the BIOS.
ご質問 (41):
I found two digits or letters changing at the right bottom corner during POST screen. What is it?(6/13/2003)
答え:This is the BIOS POST code. It represents each step BIOS does during POST screen.
答え:Please unplug the ATX power and remove the battery, use a metal material like paper clip to short the CLRCMOS1 soldering points or CLRCMOS2 jumpers for 3 seconds. After that, install the battery and plug the ATX power back to the motherboard.
Note: Please do not clear the CMOS right after you update the BIOS.
ご質問 (42):
May I use the power supply without +12V power (4 pins) connector for ASRock Intel platform Motherboards? (6/13/2003)
答え:ASRock has its own design to omit the Intel specified 4-pin connector. All needed power for motherboard can be supplied from 20-pin ATX connector. So ASRock P4 platform motherboards is able to support some power supplies without +12V 4-pin connector.
ご質問 (37):
What's the function of JL1 and JR1 jumpers on my ASRock motherboard?(5/9/2003)
答え:When you connect speakers in back panel and front panel at the same time,
1. If the jumpers JL1 and JR1 are short, both front panel and rear panel audio connectors can work.
2. If both jumper caps on JL1 and JR1 are removed, only front panel audio works.
However, it requires your front panel to support the function.
ご質問 (36):
If I install Win9x MR driver by pressing the auto setup of the support CD, the MR modem always picks up com 5. How do I solve it?(5/9/2003)
答え:Please reload the driver by following steps:
1. Please click the properties of MR modem under "device manager".
2. Click the "driver" and click "update driver".
3. Select the driver you want.
4. Load the driver from the path to support CD\drivers\amr\win9x
ご質問 (25):
Sometimes I cannot boot up from my floppy disk, Why?(4/15/2003)
答え:Please try to enable the "Floppy Seek" in the BIOS utility.
ご質問 (30):
I'm using a AMD Athlon XP 2000+ processor with FSB 266MHz on K7S8X, but the FSB jumper can only set from 100, 133, 166MHz. How do I adjust to FSB 266MHz?(4/15/2003)
答え:Please understand that AMD Athlon XP 2000+ processor with FSB 266MHz is actually running with 133*2=266MHz. Please adjust the FSB jumper to 100MHz for FSB 200MHz processors, 133MHz for FSB 266MHz processors and 166MHz for 333MHz processors.
ご質問 (27):
Does ASRock motherboard support "Boot from USB device", if my USB device is bootable?(4/15/2003)
答え:Yes! All of ASRock motherboards support "Boot from USB device".
When the system boot up, please press "F8" or "F11" to enter "Boot Menu" and select USB device for your fist boot device , then the system will boot from the USB device which you selected. For P4I45D, please plug the bootable USB device to USB port 2,3.
ご質問 (24):
Do I need to install USB2.0 driver if my system runs Win XP SP1?(3/3/2003)
答え:You don’t need to install USB2.0 if you already upgrade to service pack 1 which
include USB2.0 driver.
ご質問 (23):
Where can I get the detailed BIOS setting description?(3/3/2003)
答え:You can find the detailed user manual and BIOS setting description in ASRock support CD.
ご質問 (21):
Why I only see 1667MHz for my Athlon XP 2000+ CPU?(3/3/2003)
答え:2000+ is the model number of AMD CPU, it does not represent the CPU frequency.
Please refer to http://www.amd.com for more information.
ご質問 (20):
After I updated BIOS, ASRock LOGO disappeared when booting up. Why?(3/3/2003)
答え:Please don't worried! ASRock has removed LOGO in the new BIOS for all ASRock model. It is normal that ASRock LOGO disappeared after flashing BIOS.
答え:ASRock U-COP = ASRock Universal CPU Overheating Protection is a hardware level mechanism, which provide the auto-power-shut-off function to protect CPU from the damage while the CPU temperature getting high.
All ASRock Intel/AMD CPU series motherboards are equipped with ASRock U-COP.
ご質問 (17):
Should I clear the CMOS after I upgrade the BIOS?(1/30/2003)
答え:If your system is running fine, you do not have to clear the CMOS. Also please do not clear the CMOS right after you upgrade the BIOS. After upgrading the BIOS, please reboot your system once then you can clear the CMOS if you need to do it.
ご質問 (16):
How can I set CPU FSB (Front Side Bus) correctly?(1/30/2003)
答え:For Intel CPU: You do not need to do any setting. When you install CPU at the first time, all that you need to do is go to BIOS and "Load setup defaults", then the system will auto detect the correct CPU FSB.
For K7VT2 and K7VM2: There is a FSB_SEL jumper on the motherboard .
FSB 100Mhz set 2-3
FSB 133Mhz set 1-2
ご質問 (7):
My PC runs Windows 98/ME, can I still use USB 2.0 products?(11/26/2002)
答え:Since Microsoft is only developing drivers for Windows XP and 2000, you will have to use a 3rd party vendor's drivers. Also Power Management for USB 2.0 works fine under Windows XP. It may not work properly under Win98/ME/2000. Please check detailed information from Microsoft Web Site:
ご質問 (2):
What's the meaning of AMI BIOS Beep Codes?(10/29/2002)
答え:The following are AMI BIOS Beep Codes that can occur.
Beep Code
Descriptions
1 short
Memory refresh timer error.
2 short
Parity error.
3 short
Main memory read / write test error.
4 short
System timer failure.
5 short
Process error.
6 short
Keyboard controller BAT test error.
7 short
General exception error.
8 short
Display memory error.
9 short
ROM BIOS checksum error.
10 short
CMOS shutdown Read/Write error.
11 short
Cache Memory bad.
ご質問 (4):
If I use 1 GB or more memory on the M/B, Windows 98/ME O.S. shows "Error Message: Insufficient Memory to Initialize Windows". What's wrong?(10/29/2002)
答え:It's a limitation of Win9x/ME. Windows NT 4.0 / 2000 / XP has no problem, please check detailed information from Microsoft Web Site.
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q184447
ご質問 (3):
Can I install both DDR and SD RAM at the same time?(10/29/2002)
答え:No! Please do not install DDR and SD RAM simultaneously.
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