ASRock > FAQ

Question: I am trying to play the game, but it keeps showing an error regarding TPM attestation requisite and asking me to update BIOS firmware.(6/10/2026)

Answer:
Due to the known TPM attestation issue on the AM4 platform, errors may occur when launching games that require anti cheat enforcement if the system's TPM firmware version is outdated.

TPM Attestation Failure on AMD Platforms with ASP fTPM

How do I check the current TPM version?

1. Press Win key + R in Windows OS
2. Type tpm.msc and press Enter

3. You can check the TPM status and the TPM firmware version in the window.
On AM4 platform, the fTPM version should be 3.*.2.* to ensure proper operation of the games.

ASRock has released BIOS including updated fTPM to address this issue.
Please visit ASRock website and search the model name of the motherboard you are using to obtain the updated BIOS file from support page.
https://www.asrock.com/index.asp

Based on AMD's official response, the updated fTPM is only available for following CPU series. If the CPU model you are using is not included in the supported lineup, it will not be able to meet the TPM attestation requisite of the games that require anti-cheat.

Raven2

Picasso

Matisse

Renoir

Cezanne

Vermeer

#CoD#Call of Duty#fTPM#firmware TPM#anti-cheat#TPM Attestation#TPMB

Question: What is the priority for installing memory module on AM4 models?(2/1/2017)

Answer:
If you install only two memory modules, please install DIMMs into DDR4_A2 and DDR4_B2 slots.
If DDR4_A2 and DDR4_B2 are occupied, please install the other memory modules to DDR4_A1 and DDR4_B1

Question: How to write MAC address of your motherboard?(6/1/2016)

Answer:
1. Please open the chassis and you can find a white sticker at the edge of board with 12-digit MAC ID.

2. Download the MAC tool form following link: https://www.asrock.com/support/download/mactool.asp

3. Extract (Unzip) the file as "MAC161B”folder then put entire folder into a bootable USB flash drive root directory.

4. Boot up system than press [F11]to enter the Boot Menu, select your USB Flash, afterwards.

5. Under DOS environment, please key in the command as follow:
Cd MAC161B
MAC CXXXXXXXXXXXX
(XXXXXXXXXXXXis MAC Address;please refer to the step1 to check the MAC Sticker)

6. After Key in the instruction, the system will flash MAC address automatically.

7. When "Done" showing, the MAC address already been flash successfully.
You can reboot the system into OS.

Question: I would like to install two memory modules for dual channel on Beebox, how am I supposed to choose the memory?(11/1/2015)

Answer:
For building a 2 DIMMs or dual channel configuration, users are required to install identical (the same brand, speed, size and chip-type) DDR3L SO-DIMMs.

Question: My DDR4-2133 DRAM module only runs at DDR4-1866 frequency on Intel 100 series motherboards. How can I fix this?(9/1/2015)

Answer:
Please visit ASRock website and download the latest BIOS for your model.

Question: Why my P55 chipset motherboard cannot boot up, the Dr. Debug LED display shows error code "E8".(10/22/2009)

Answer:
Due to the Chipset spec., please insert the memory module into the white slot (DDR3_B1) which is nearly CPU socket for the first priority.

Please insert your DRAM in this slot for the first priority.

Question: My motherboard is ConRoe1333-DVI/H R2.0. Are there recommended memory configurations for my motherboard?(4/25/2007)

Answer:
Please refer to page 17 of user's manual.
https://download.asrock.com/Manual/ConRoe1333-DVIH%20R2.0.pdf
Recommended Memory Configurations (DS: Double Side, SS: Single Side)

	DDRII_1 (Yellow Slot)	DDRII_2 (Orange Slot)	DDRII_3 (Yellow Slot)	DDRII_1 (Orange Slot)
1 memory module	DS/SS*	x	x	x
2 memory modules	DS/SS	x	DS/SS	x
2 memory modules	x	DS/SS	x	DS/SS
3 memory modules	SS	SS	DS/SS	x
4 memory modules	SS	SS	SS	SS

* If you only install one memory module, you can install it to any one of the four slots.
These two TRANSCEND memory modules can only be supported under the following conditions:

DRAM VENDOR	SIZE (MB)	TYPE	CELL VENDOR	CELL NO.	SINGLE SIDE / DOUBLE SIDE
TRANSCEND	256	DDRII533	SAMSUNG	K4T56083QF-ZCD5	SINGLE SIDE
TRANSCEND	512	DDRII533	INFINEON	HYB18T512800AF37	SINGLE SIDE

1. If you plan to install one above memory module, you can install it to any DDRII slot of this motherboard.
2. If you plan to install two above memory modules, it is recommended to install them either in the set of yellow slots (DDRII_1 and DDRII_3), or in the set of orange slots (DDRII_2 and DDRII_4).
3. This motherboard does not support three or four above memory modules.

Question: I have AM2NF6G-VSTA/ALiveNF6G-DVI motherboard. The onboard LAN does not work properly under Windows^® Vista™. How can I solve this?(12/19/2006)

Answer:
If you encounter this problem, there are two solutions you can choose, pls. select either one at your convenience.
Solution1
Please flash BIOS to P1.70 or later for AM2NF6G-VSTA and P1.60 or later for ALiveNF6G-DVI.
https://www.asrock.com/mb/download.asp?Model=AM2NF6G-VSTA#bios
https://www.asrock.com/mb/download.asp?Model=ALiveNF6G-DVI#bios

Solution2.
Or please refer following steps to re-write MAC address under Windows^® Vista™.
Step1: Check MAC address.
When system boot up, press "F2" to enter BIOS setting.
Boot-> "Boot settings Configuration" -> set "Boot From Onboard LAN" to "enable".
Press "F10". System will restart.
Please "F11" and select "NVIDIA Boot Agent".

Then you will see MAC address, pls. record it with no space for later usage.

Step2: Boot system into Window Vista
Right click "Computer" and click "Properties"

Step3:
Click "Device Manager"

Step4:
Click "Continue"

Step5.
Right click "Networking Controller" and click "Properties".

Step6:
Choose "Network Address" in "Advanced " folder.
Write "MAC Address" which got from step1 into Value item.
Then click "OK".

Question: I'm using the Core 2 Duo E6XXX CPU and DDRII 533/667 RAM on 775Dual-VSTA motherboard. But the system is very unstable. Sometimes it gets blue screen or fail when installing the Windows^® XP or some applications. How do I fix this problem?(9/19/2006)

Answer:
Please refer to following steps to fix this problem.

Please set the "DRAM Frequency" as "[333MHz (DDRII 667)]" in BIOS setup if you use DDRII 667 RAM. (BIOS/ Advanced/ Chipset Configuration/ DRAM Frequency)
Please enable the "Flexibility Option" in BIOS setup if you use DDRII 533 RAM. (BIOS/ Advanced/ Chipset Configuration/ Flexibility Option)
If the problem still remains, please update the BIOS to P1.80 or later version.
https://www.asrock.com/mb/download.asp?Model=775Dual-VSTA#bios

Question: If I use Conroe 1066-CPU on 775Dual-VSTA. What kind of memory should I use?(5/24/2006)

Answer:
If the BIOS version is P1.00, we recommend to use DDR400 and DDRII667 memory module; however, BIOS version is P1.10 and later can support DDR400, DDRII533 and DDRII667, so if you will use DDRII533 modules on your system, we suggest you update bios to P1.10 or later version.
https://www.asrock.com/mb/download.asp?Model=775Dual-VSTA#bios

Question: When I use DDR 400 (200 MHz) memory on my board, it shows that the DRAM frequency is running at DDR 333 (166MHz) in BIOS main page. The BIOS option "DRAM Frequency" is set at default setting "Auto". Why?(4/21/2006)

Answer:
In order to get the best system compatibility and stability, we make it to run at DDR 333 (166MHz) when DDR 400 (200MHz) memory is installed and BIOS option "DRAM Frequency" is selected to "Auto". If you want to run DDR 400 (200MHz), please kindly adjust the BIOS option "DRAM Frequency" to DDR 400 (200 MHz) manually.

Question: I have installed total 4GB memory on my motherboard. However, it can only recognize around 3GB or less. How should I do to recognize 4GB totally?(2/17/2006)

Answer:
Please refer the description Q4 of Q&A-20.
https://www.asrock.com/support/QA/TSDQA-20.pdf
This limitation applies to most chipsets & Windows^® XP 32-bit version operating system.
If you want to get 4GB memory for your system, below two conditions must be required:
1. The memory controller which supports memory hole(memory remap) functionality is used. The latest chipsets like Intel^® new chipset, or other chipsets and AMD^® K8 CPU architecture can support the memory hole(memory remap) function.
2. Windows^® XP Pro X64 Ed. (64-bit) or other OS which can address more than 4GB memory.
http://www.intel.com/support/motherboards/server/sb/cs-016594.htm

Question: I installed Windows XP x64 Edition on a system which is built by an Intel EM64T CPU and 4 GB memory on 775i915P-SATA2 / 775i65PE / 775V88+ / 775V88. Windows reports system memory about 3.0 - 3.5 GB. Why?(12/19/2005)

Answer:
Although the CPU and Operating system supports 64 bit addressing, Intel 915P, 865PE and VIA PT880 chipsets does not support remapping function. The missing memory addresses are reserved for PCI I/O space, AGP aperture mapping space, and other onboard device I/O space. Although the chipset datasheet may claim memory support up to 4 GB, the system actually only reports about 3.0 - 3.5 GB with four 1 GB DDR memory modules.

Question: My 775Dual-880Pro motherboard has DDR and DDRII memory slots. Can I use DDR and DDRII memories with this motherboard at the same time?(9/20/2005)

Answer:
Due to DDR and DDRII memories are totally different in specification, DDR works with 2.5Voltage and DDRII works with 1.8Voltage. Please don't use DDR and DDRII memories with 775Dual-880Pro motherboard at the same time.

Question: I have a P4i65PE motherboard. The SPEC of P4i65PE supports "Bypass Access Technology (BAT)" on ASRock website. How do I get this function to work?(6/23/2005)

Answer:
If you want to use Bypass Access Technology, the configuration of your system has to conform to the following conditions:
1.FSB 800 CPU
2.DDR 400 memory
3.BIOS version P1.10 or higher
Please refer to our website to download the BIOS.
https://www.asrock.com/mb/download.asp?Model=P4i65PE

If your configuration conforms to these conditions, please enter BIOS setup => Advanced => Chipset Configuration to enable "Bypass Access".

Question: I am using AMD FSB 200Mhz CPU on K7VT4A PRO, I cannot set my DDR333/ DDR400 memory to DDR333/ DDR400 under BIOS setting. Why?(6/23/2005)

Answer:
For K7VT4A PRO, if you are running with FSB 200 MHz CPU, DDR SDRAM supports 266Mhz only. So you are not able to change the memory speed under BIOS setting.

Question: I use K8 939 pin CPU. When I install two different sizes memory, 256 MB and 512 MB on blue DIMM slots of K8Combo-Z / 939A8X-M / K8Upgrade-1689, it only recognized 512 MB for total memory size. Why?(3/21/2005)

Answer:
Due to the memory sizing code of K8 939 pin revision E CPU, it will auto run at dual channel mode. The two memory modules will be recognized as the same size for both DRAM (256MB + 256MB) to run dual channel mode. For optimal compatibility and reliability, it's recommended to install identical (the same brand, speed, size and chip type) DDR DIMM pair in the slots of same color.

Question: My CPU is Duron FSB 200 MHz CPU. Why my DDR 400 SDRAM can only run at DDR 266 speed on the K7VT6 motherboard?(12/15/2004)

Answer:
According to the specification of VIA KT600, only DDR 266 SDRAM is supported if FSB 200 MHz CPU is installed. DDR 400 SDRAM is supported with FSB 266, 333, or 400 MHz CPU. Please refer to the following supporting table.

FSB \ Memory	DDR 266	DDR 333	DDR 400
200 MHz	Yes	No	No
266 MHz	Yes	Yes	Yes
333 MHz	Yes	Yes	Yes
400 MHz	Yes	Yes	Yes

Question: My motherboards are K7VT4A+ and K7VM3. During the POST, it shows "Mac address are invalid in both CMOS and DMI. Press F1 to resume". What should I do?(12/15/2004)

Answer:
Please try to install your CD-ROM, CD-RW, DVD-ROM, or DVD-RW to primary IDE (IDE1, blue connector) and install your hard drive to secondary IDE channel. If you still encounter problem, please download the tool to rewrite the MAC address from:
https://www.asrock.com/support/Download/MACTool.asp

Question: Why is my 4GB of memory reported as about 3.5GB by the system if the chipset of the motherboard support to 4GB Memory size?(6/11/2004)

Answer:
Under the current PC memory addressing, there is a memory area just below 4.0 GB which is reserved permanently. The maximum DDR memory support is actually about 3.5GB rather than 4GB. This limitation is caused by the current PC architecture in which the missing 0.5GB of memory addresses are reserved for PCI I/O space, AGP aperture mapping space, and other onboard device I/O space. Thus although the chipset datasheet may claim memory support for up to 4GB, the system actually only offers about 3.5GB with four 1GB DDR DIMMs installed. 32 bit processors only support 4GB of address space.

Question: My on-board LAN is not working, I found that the MAC address of my on-board LAN is 00-00-00-00-00-00 or FF-FF-FF-FF-FF-FF. What's wrong?(4/15/2004)

Answer:
The MAC address of the on-board LAN is erased. After updating the BIOS or clearing the CMOS, please boot up the system and enter the BIOS setup. After loading the BIOS default, please exit and save changes. Failing to do so may cause the MAC address disappeared. If the MAC address is gone, please contact ASRock technical support engineer for help. ( https://www.asrock.com/general/about.asp?cat=Contact )

Question: I'm using Intel FSB 400 MHz CPU, why does my DDR 333 SDRAM only run DDR 266 on P4i45GV?(10/15/2003)

Answer:
According to the Intel's specification, if you're running FSB 400 MHz CPU on P4i45GV, DDR SDRAM only supports 200/266. If you're running FSB 533 MHz CPU, DDR SDRAM supports 266/333.

Question: I'm using Intel FSB 400 MHz CPU, why does my DDR 333 only run DDR 266 on P4i45PE?(8/15/2003)

Answer:
For P4i45PE, if you're running FSB 400 MHz CPU, DDR SDRAM only supports
200/266 MHz. If you're running FSB 533 MHz CPU, DDR SDRAM supports 266/333 MHz.
If you're running FSB 800 MHz CPU, DDR SDRAM supports 400 MHz.

Question: Are there any restrictions for the different color of DDR DIMM slots on P4VX4??(8/15/2003)

Answer:
Please don't worry about it. All DDR DIMM slots are the same no matter what color they are.

Question: Can I install 4 DIMM of DDR SDRAM with P4 FSB 533 MHz CPU on P4VX4 motherboard?(7/9/2003)

Answer:
If you are using P4 FSB 533 MHz CPU on P4VX4, please install 3 or less than 3 DIMM of DDR SDRAM. When you install 4 DIMM of DDR SDRAM, they would run at DDR 200(PC1600) speed. According VIA chipset SEPC, FSB 533 MHz CPU must run with DDR 266 or higher speed memory. So if you install 4 DIMM of DDR SDRAM, please run with FSB 400 MHz CPU.

Question: I'm using P4i45PE now. How do I run FSB 800 MHz correctly?(7/9/2003)

Answer:
1.Please use Intel^® FSB 800 MHz CPU for your system.
2. Please set FSB jumper in pin 2-3 (Test)
3. Please install one DDR400(PC3200) in slot 1.
DDR SDRAM requires CL=2.5 or CL=2.
Please also refer to P4i45PE memory support list.
https://www.asrock.com/mb/memory/P4i45PE.pdf

Question: How can I run a FSB800 CPU on P4i45G correctly?(5/9/2003)

Answer:
The requirement for P4i45GL to run with a FSB800 CPU is as following:
1. Adjust the FSB jumper from 1-2 pin (normal) to 2-3 pin (test). The jumper is near the CPU fan connector.
2. Memory requires DDR333 SDRAM
Please make sure that the jumper setting is correct and the memory is DDR333.

Question: Is there any suggestion of CPU and memory for K7S8X motherboard?(5/9/2003)

Answer:
With AMD FSB 200 MHz CPU like Duron, please install DDR 200, 266, or 333 SDRAM.
With AMD FSB 266 MHz CPU like Athlon XP 2000+, please install DDR 200, 266, 333, or 400 SDRAM.
With AMD FSB 333 MHz CPU like Athlon XP 2800+, please install DDR 266, 333, or 400 SDRAM.

Question: Can I use DDR 333 SDRAM on K7VT2?(5/9/2003)

Answer:
Yes, you can install DDR 333 or 400 SDRAM on K7VT2. However, DDR 333 or 400 SDRAM will be running at the speed of DDR 266.

Question: Can I install both DDR and SD RAM at the same time?(10/29/2002)

Answer:
No! Please do not install DDR and SD RAM simultaneously.

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