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Email: rma@asrockamerica.com
Thank you for choosing ASRock Motherboard. Due to the unique configuration of each computer, we recommend you to contact your dealer for technical support. If you would like contact us for technical support. Please send us an email to support@asrockamerica.com and give us a detailed discription of the problem along with the following information.
*Additional system configuration information may require.
ASRock provide 1 year warranty service to Authorized Distributor, users should refer to the retailer or original vender RMA & Refund policy. If experiencing difficulties in warranty service through your dealer or place of purchase, ASRock will attempt to resolve this issue. For the motherboard that out of warranty, there is a service charge depend on the model + shipping for each item. ASRock America will only provide warranty service to ASRock products purchased within North America.
BIOS $15.00 + shipping
ASRock CD $8.00 + shipping
ASRock I/O Panel $8.00 + shipping
CID (Customer Induced Damage) is any damage due to an unintentional act that is not the direct result of a manufacturing defect or failure, and is therefore not covered under the product warranty of the ASRock. Such damage is most often the result of a drop, improper installation or an impact to the product or any other part of the product which may render the device non-functional.
Is the CID condition covered under the Product Warranty for my ASRock product?
No, all CID condition product will be treated as Out of Warranty and will be return to the customer as it is.The circumstances such as:
(a) Improper Installation, Connection, or Modification: Damage caused by failing to follow the correct installation instructions, improper connection of the product to other devices, or modifications.
(b) Damage resulting from war, terrorism, fire, accidents, natural disasters, intentional misuse, abuse, neglect, improper maintenance, abnormal use conditions, obsolescence, rust, cosmetic changes, wear and tear, or gradual deterioration.
(c) Malicious Acts: Damage caused by fraud, theft, unexplained disappearance, or deliberate actions.
(d) Cosmetic Damage: Accidental or other damage that does not affect the product's functionality or operation.
(e) Electrical Faults: Damage caused by external electrical issues, including incorrect power supply or accidents.
(f) Liquid or Moisture Damage: Damage caused by exposure to liquids, moisture, or high humidity.
Dear Valued Customers,
The warranty service of ASRock in India is entrusted to TVS ELECTRONICD LTD.
TVS ELECTRONICS LTD. service center
Business Hour: 10AM to 6PM
Please select:
| Name | City | State | Postal Code | Contact | Phone | Address | |
|---|---|---|---|---|---|---|---|
| Real Enterprise | Ahmedabad | GUJARAT | 380014 | Chirag Nayak | 9825005715 | nayak_chirag@hotmail.com | 22, Aalishan, 2nd Floor, Opp., Dr. Vallu's Hospital, Stadium Road, Ahmedabad 380014 |
| DIGITAL INFO SERVICES | ALLAHABAD | UTTAR PRADESH | 211001 | MS. SIKHA | 7081209123 | digitalinfoservicesalld@gmail.com | DIGITAL INFO SERVICESSHOP NO : 5 ,FIRST FLOOR, VASHISTHA VINAYAK TOWER, 38/1, TASHKENT MARG, CIVIL LINES, PRAYAGRAJ-211001 |
| GLOBAL SERVICES | AMRAVATI | MAHARASHTRA | 444601 | KAVITA/ AYUSH | 8888323709 | mobileservicesamravati@gmail.com | GLOBAL SERVICES1ST FLOOR AMC SANKUL , BEHIND RAJAPETH POLICE STATION, NEAR HOTEL GRACE INN BADNERA ROAD, AMRAVATI, MAHARASHTRA 444601 |
| SIDDHAM MULTI SERVICES | AURANGABAD | MAHARSTRA | 431001 | SUNNY KASLIWAL | 9021077179 | siddham79@gmail.com | SIDDHAM MULTI SERVICESOFFICE NO.105, 1ST FLOOR, SAGAR TRADE CENTRE, OPP. AKASHWANI, JALNA ROAD, AURANGABAD- 431001 |
| REPAIR2REUSE | BANGALORE | KARNATAKA | 560002 | ZABI ULLA | 98456 01097 | Reach2repair@gmail.com | REPAIR2REUSE#28, 3RD FLOOR, KAREEM TOWER, 4TH CROSS, N.R. ROAD, ABOVE AXIS BANK, BANGALORE 560002. |
| TVS ELECTRONICS LTD ( Surat) | BHOPAL | MADHYAPRADESH | 462016 | VIKASH MISHRA | 8866452599 | ssentrprisesbpl@gmail.com | SS ENTERPRISESSHOP NO MB-01 BLOCK-A MAZZANINE FLOOR MANSAROVAR COMPLEX SHIVAJI NAGAR BHOPAL ( M.P) 462016 |
| SS ENTERPRISES Shop | BHOPAL | MADHYAPRADESH | 462016 | VIKASH MISHRA | 8866452599 | ssentrprisesbpl@gmail.com | SS ENTERPRISESSHOP NO MB-01 BLOCK-A MAZZANINE FLOOR MANSAROVAR COMPLEX SHIVAJI NAGAR BHOPAL ( M.P) 462016 |
| R TECHNO SOLUTION | BHUBANESHWAR | ORISSA | 751007 | SUKANTA MOHAPATRA | 9861771700/9861198989 | support@rtechnosolution.com | R TECHNO SOLUTIONPLOT NO-A23,NEAR ANGAN RESTURANT,SAHEED NAGAR,BHUBANESWAR |
| Ginia Care | BOKARO | JHARKHAND | 827004 | VIKASH AGARWAL | 9031160007 | ginia.bokaro@gmail.com | GINIA CAREKF-8, CITY CENTER, SECTOR 4 NEAR MARUTI SHOWROOM OPP. MBAAZAR & STYLE BAAZAR BOKARO STEEL CITY, JHARKHAND 827004 |
| AB SERVICES | CHANDIGARH | PUNJAB | 160020 | TARUN GOYAL | 7087869969/ 9501457930 | asus.servicecentre101@gmail.com | AB SERVICES SCO-28 ,2ND FLOOR , SEC 20-D CHANDIGARH 160020 |
| TVS Electronics Ltd ( Chennai) | CHENNAI | TAMILNADU | 600006 | MS. KAVITHA | 044-42607144 | dellcischennai22@gmail.com | TVS ELECTRONICS LTD ( CHENNAI) TVS ELECTRONICS LTD - CHENNAI,1ST FLOOR, GEMINI PARSON COMPLEX, 600, ANNA SALAI, TIRUMURTHY NAGAR, NUNGAMBAKKAM, CHENNAI, TAMIL NADU-600006 |
| VICTORY SERVICES | COIMBATORE | TAMIL NADU | 641012 | BANU CHANDER | 8925848244 | victoryservicescoimbatore@gmail.com | VICTORY SERVICESNO.20/25 THIRU SRI JAYAM PLAZA DR.RADHA KRISHNA ROAD GANDHIPURAM 7TH EXTENSION COIMBATORE |
| Total System Solution | COOCHBEHAR | WEST BENGAL | 736101 | MR ALIK KR GOON | 9933022554 | coochbehar@tss-e.in | TOTAL SYSTEM SOLUTIONCOOCHBAHAR,C/O- SYSTEM & SOLUTION ,STALL NO 12,LALDIGHI MARKET COMPLEX, HOTEL WHITE HOUSE, RAJ RAJENDRA NARAYAN RD COOCH BEHAR WEST BENGAL IN 736101 |
| SHRADHA COMMUNICATION | DEHRADUN | UTTARAKHAND | 248001 | VANSHIKA /BALWANT SINGH | 9837038268 | asusddnshradha@gmail.com; | SHRADHA COMMUNICATIONADDRESS : #6,FIRST FLOOR,CONVENT ROAD,NEAR SBI MAIN BRANCH,DEHRADUN-248001,UTTARAKHAND |
| ROYAL COMPUTER | GHAZIABAD | UTTAR PRADESH | 201001 | KAMAL SAINI | 9811037801 | royalcomputerservices@yahoo.com | ROYAL COMPUTER 304 ,HANS PLAZA, AMBEDKAR ROAD, GHAZIABAD, UTTAR PRADESH - 201001 |
| The Compuworld | GORAKHPUR | Uttar Pradesh | 273001 | Neha Mishra / Majid Hashmi | 8400402114 / 8400399861 | gorakhpur@compuworld.net.in | 2nd floor, Urmila sadan, gas godam gali,Beside hotel pardeep place,Near Vijay chauk gorakhpur, |
| DIGITAL TECHNOLOGIES | GUNTUR | ANDHRA PRADESH | 522002 | ANVESH | 9963126567 | ps@digitaltechnologies.co.in | DIGITAL TECHNOLOGIESS5, RAGHU MANSION COMPLEX, OPP.SANKAR VILAS HOTEL 4/1-BRODIPET , GUNTUR-522002 |
| TVS Electronics Ltd ( Gurgaon) | GURGAON | HARYANA | 122002 | SUNIL SINGH | 9821864275 | asus.gurgaon@tvs-e.in | TVS ELECTRONICS LTD ( GURGAON)H/NO.24,PILLAR NO.52, SIKENDARPUR, GURGAON, HARYANA - 122002 |
| JYOTI POWER & INFO SOLUTIONS | GUWAHATI | ASSAM | 781007 | JYOTIKONA CHOUDHURY | 9864055333 | jyotipowerin@gmail.com | JYOTI POWER & INFO SOLUTIONS1ST FLOOR, BORA SERVICE, ULUBARI, GUWAHATI - 781007 |
| Dayal Enterprises | INDORE | MADHYAPRADESH | 452001 | PRADEEP KUMAR | 9911660747 | sksanuragg@gmail.com | DAYAL ENTERPRISESINDORE,UG-7 SILVER SANCHORA CASTLE , 7-8, R.N.T MARG,NEAR MODI PETROL PUMP, INDORE BHOPAL MADHYA PRADESH 452001 |
| WELKIN MARKETING COMPANY | JABALPUR | MADHYA PRADESH | 482001 | VIPIN | 7803941459 | sanjayrajak381@gmail.com | WELKIN MARKETING COMPANY892, NAPIER TOWN BEHIND SAHIL HONDA 4TH BRIDGE IN FRONT OF GEETANJALI SCHOOL JABALPUR MADHYA PRADESH -482001 |
| KANCHAN INFOCOM | JAIPUR | RAJASTHAN | 302001 | TARUNA GUJJAR/:SUNILKUMAR VERMA | 0141-4013628/0141-4013629 | sunil@kanchaninfo.com | KANCHAN INFOCOM MALL 21, OPP. RAJ MANDIR, JAIPUR G.P.O., JAIPUR RAJASTHAN - 302001 |
| The Compuworld | KANPUR | Uttar Pradesh | 208011 | Komal | 7905616438 | kanpur@compuworld.net.in | 128/45 H –BLOCK, KIDWAI NAGAR |
| LAKSHMI INFOTECH | KOLKATA | WEST BENGAL | 700072 | TANMOY | 7003916646 | asussupport.kolkata@tvs-e.in | LAKSHMI INFOTECHELEGANCE OWNERS ASSOCIATION ,31 GANESH CHANDRA AVENUE ,3RD FLOOR ,ROOM NO 3B ,KOLKATA 700013 |
| ARMANI ENTERPRISES | LATUR | MAHARASHTRA | 413512 | RAVI SABLE | 9822236710 | aryancomputerlatur@gmail.com | ARMANI ENTERPRISESNAGAR PARISHAD COMPLEX, NEAR BUS STAND, GANDHI MARKET, LATUR-413512 |
| THE COMPUWORLD LUCKNOW | LUCKNOW | UTTAR PRADESH | 226001 | NITIN/MAJID | 8400399861 | lucknow@compuworld.net.in | THE COMPUWORLD LUCKNOW94, M.G MARG, 2ND FLOOR,TRADE TOWER BULDING, OPP TO GOVERNOR'S HOUSE , HAZRATGANJ - 226001 |
| JSB COMPUTER | LUDHIANA | PUNJAB | 141002 | JAGMOHAN/GURDEV | 7814971758/9814957930 | asus.servicecentre101@gmail.com | JSB COMPUTERKHURANA COMPLEX, FLAT NO. 1 2ND FLOOR B18-3259/2A, KOCHAR MARKET CHOWK, MODEL GRAM ROAD, LUDHIANA, PUNJAB, |
| INSTITUTE OF ELECTRONIC & COMPUTER TECHNOLOGY | MALDA | MADHYAPRADESH | 732101 | JAYANTA BOSE | 7908418405 | iect.malda@gmail.com | INSTITUTE OF ELECTRONIC & COMPUTER TECHNOLOGY8/9B RABINDRA AVENUE ENGLISHBAZAR MALDA 732101(OPPSIT OF PABNA SWEETS) |
| TVS ELECTRONICS LTD ( Mangalore) | MANGALORE | KARNATAKA | 575004 | PRIMSON | 9384851799 | teamlead.mangalore@tvs-e.in | TVS ELECTRONICS LTD ( MANGALORE)DOOR NO 104,SUPRABHATH BUILDING, BEJAI KAVOOR ROAD, MANGLORE |
| Cellular World | MUMBAI | MAHARSTRA | 400092 | DEEPAK SHROFF | 98192 66788 | cellularworldmumbai@gmail.com | CELLULAR WORLD1ST FLOOR, SHOP NO. 11, MOKSH PLAZA CHSL, S. V. ROAD, OPP INDRAPRASTHA SHOPPING CENTRE BORIVALI WEST, MUMBAI, MUMBAI SUBURBAN, MAHARASHTRA MUMBAI MAHARASHTRA 400092 |
| SURETECH TECHNOLOGY | MUMBAI-LAMINGTON ROAD | MAHARASHTRA | 400007 | SAMRIN SIDDIQUI | 8591269166 | asus.suretechtechnology@gmail.com | SURETECH TECHNOLOGY 3/A, 1ST FLOOR, 374, FAKRI BUILDING/ SKYKING CHAMBERS, DR. DADASAHEB BHADKAMKAR MARG, LAMINGTON ROAD. GRANT ROAD, MUMBAI :- 400007 |
| REPAIR IT | MYSORE | KARNATAKA | 570004 | MADHU | 7353919198 | repairitblr@gmail.com | REPAIR IT GROUND FLOOR NO.2204/B, 3RD CROSS BASAVESHWARA ROAD KR MOHATTA, MYSURU - 570004 |
| VIBHOR SERVICES | NAGPUR | MAHARASHTRA | 440009 | PRATHAMESH | 9970796199 | vibhorservicesnagpur@gmail.com | VIBHOR SERVICESSHOP NO. 2&3, HONEY ARCHANA COMPLEX, MEDICAL SQUARE, UNTAKHANA ROAD, NAGPUR 440009 |
| INFOCOM SYSTEM | NASHIK | MAHARSTRA | 422003 | VAIBHAV JADHAV | 9373648531/8600585842 | nilesh.buchade@gmail.com | INFOCOM SYSTEMSHOP S3, DHARMARAJ PLAZA, OLD GANGAPUR NAKA, ABOVE DNS BANK, GANGAPUR ROAD, NASHIK-422002 |
| TVS ELECTRONICS LTD ( Delhi) | NEHARU PLACE | NEW DELHI | 110019 | SHAMA | 9840957017 | barun.sood@tvs-e.in | TVS ELECTRONICS LTD ( DELHI)207, 2ND FLOOR, MADHUBAN BUILDING NEHRU PLACE , 110019 |
| MAA VAISHNO ENTERPRISES | PATNA | BIHAR | 800001 | NITESHWAR/ RAJESH | 7870546060 | asus.bihar@tvs-e.in | MAA VAISHNO ENTERPRISES2ND FLOOR, DWARKA BHAWAN,BEHIND RBI SALIMPUR ARHA, NEAR SAMSUMG SERVICE CENTER, EXHIBITION RD, PATNA |
| END TO END IT SERVICES | PONDICHERRY | TAMIL NADU | 605013 | RAGURAMAN | 9789424514 | endtoenditservices@gmail.com | END TO END IT SERVICESNO. 148, THIRUVALLUVAR SALAI PILLAITHOTAM, PUDUCHERRY, 605013 |
| TVS Electronics Ltd ( Pune) | PUNE | MAHARSTRA | 411016 | BHAVIK RAUT | 40040056 | pune.asus@tvs-e.in | TVS ELECTRONICS LTD ( PUNE)TVS ELECTRONICS LTD , ADDRESS - OFFICE 103, JEWEL SQUARE, BESIDE TAJ BLUE DIAMOND HOTEL, KOREGAON PARK, PUNE 411001 |
| TechPoint | Rajkot | GUJARAT | 360002 | Mayur Joshi | 9904045972 | techpoint.rajkot@gmail.com | Office No.204, 2nd Floor, Unity Viral - 1, 6-Bhaktinagar Station Plot,Tagore Road, Opp. Baal Adalat, Rajkot-360002 |
| IVA Consultant | ROHINI | NEW DELHI | 110085 | SARANJEET | 9818880250 | iva.dellrohini@gmail.com | IVA CONSULTANTFIRST FLOOR, 310, E16, ROHINI SECTOR 8 ROAD, NEAR BATA SHOWROOM, ROHINI SECTOR 8, NEW DELHI, NORTH WEST DELHI NEW DELHI DELHI 110085 |
| PERENNIAL SYSTEM | SALEM | TAMIL NADU | 636004 | MEENA | 9842836621 | Perennialsupport@gmail.com | PERENNIAL SYSTEM25/15,VINAYAGAR KOIL STREET,SWARNAPURI,SALEM-636004 |
| PROTECH COMPUTER | SILIGURI | WEST BENGAL | 734001 | SHANKAR | 9434061776 | slg_protech@hotmail.com | PROTECH COMPUTER NEAR AMTALA CLUB, ASHRAMPARA, SILIGURI-734001 |
| TVS ELECTRONICS LTD ( Surat) | SURAT | GUJRAT | 394210 | VIKASH MISHRA | 8866452599 | frontdesk.surat@tvs-e.in | TVS ELECTRONICS LTD ( SURAT)1ST FLOOR SWASTIK PLAZA ABOVE TASTY PARCEL RESTAURANT, UDHNA TEEN RASTA, UDHNA, SURAT -394210 |
| PETRA INFOSERV-THRISSUR | THRISSUR | KERALA | 680004 | MURALI | 9633955444 | dency@petrainfoserv.com | PETRA INFOSERV-THRISSUR3RD FLOOR, 262/20, GRAND MALL, SANKARAIYER JUNTION ,WEST FORT, THRISSUR, THRISSUR, KERALA |
| MK SOLUTIONS | TRIVANDRUM | KERALA | 695014 | MR. SRIRAM | 9447780020 | krishnakumar@mksolution.in | MK SOLUTIONS THIRUVANANTHAPURAM,MK SOLUTIONS, TC 44/484(1), NEAR ARTECH CENTRIX APARTMENTS, COTTON HILL ROAD, VAZHUTHACAUD, THIRUVANATHAPURAM : 695014 |
| D Infotech | VADODARA | GUJRAT | 390007 | DHARMESH PRAJAPATI | 8671916138 | DHARMESH@dinfotech.in | D INFOTECHUG-8, CONCORDE BUILDING, RUSTAM KAMA AVENUE, IDBI ATM, ALKAPURI, VADODARA, GUJARAT UG-8, CONCORDE BUILDING, RUSTAM KAMA AVENUE, IDBI ATM, ALKAPURI, VADODARA, GUJARAT VADODARA GUJARAT 390007 |
| SRI JISHNU COMMUNICATIONS | VIJAYAWADA | ANDHRA PRADESH | 520002 | SAIRAM / SRINIVAS | 9642291555/9030713861 | sjcommunications.vij@gmail.com | SRI JISHNU COMMUNICATIONS#28-19-2/1,2 ,1ST FLOOR, JANDA STREET,ARUNDAL PETA,NEAR RAM MANDIR, OPPOSITE RATNA BAG WORKS,ELURU ROAD,VIJAYAWADA 520002. |
| BRIGHT INFOCOM | VISHAKAPATNAM | ANDHRAPRADESH | 530016 | GOVINDA RAO | 9666885994/8885006114 | bright.vizag15@gmail.com | BRIGHT INFOCOM#10-1-8, SHOP NO- 8, GROUND FLOOR,THE LANDMARK COMPLEX,SAMPATH VINAYAKA TEMPLE ROAD,VISAPATNAM-530017 |
| BRIGHT INFOCOM | VISHKHAPATNAM | ANDHRA PRADESH | 530017 | GOVINDA RAO | 9666885994/8885006114 | bright.vizag15@gmail.com | BRIGHT INFOCOM#10-1-8, SHOP NO- 8, GROUND FLOOR,THE LANDMARK COMPLEX,SAMPATH VINAYAKA TEMPLE ROAD,VISAPATNAM-530017 |
Region | State | Name | Escalation Level | Role | Contact | |
North | Entire State | Abhishek | Level 1 | TL | 7982297017 | |
West | Entire State | Rubina | Level 1 | TL | 9999642628 | |
Soth | Entire State | Rajkumar K | Level 1 | TL | 8122579590 | |
East | Entire State | Amitabha | Level 1 | TL | 9903385758 |
Name | Escalation Level | Role | Contact | |
Monika C | Level 2 | Operation Lead | 9650985556 | |
Aakash.Bhardwaj | Level 3 | Program Manager | ||
