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Repair / RMA 

Repair / RMA (For USA) (RMA Policy)

»For USA Authorized Distributors Only

Email: rma@asrockamerica.com

»End users or indirect customer:

Thank you for choosing ASRock Motherboard. Due to the unique configuration of each computer, we recommend you to contact your dealer for technical support. If you would like contact us for technical support. Please send us an email to support@asrockamerica.com and give us a detailed discription of the problem along with the following information.

  1. Motherboard Model Name. Please refer to below link to check the model name of M/B.
    http://www.asrock.com/support/index.asp?cat=ModelName
  2. CPU/Processor (Brand,Speed, FSB,Cache Size)
  3. Memory (Speed, Capacity, Brand)
  4. Video Card (Brand, Model, Memory size)
  5. Operating System (Loaded service pack and driver)
  6. Hard Drive (Brand, Model, Capacity)
  7. Other Device (Brand, Model) * If necessary
  8. *Additional system configuration information may require.

    ASRock provide 1 year warranty service to Authorized Distributor, users should refer to the retailer or original vender RMA & Refund policy. If experiencing difficulties in warranty service through your dealer or place of purchase, ASRock will attempt to resolve this issue. For the motherboard that out of warranty, there is a service charge depend on the model + shipping for each item. ASRock America will only provide warranty service to ASRock products purchased within North America.

    BIOS $15.00 + shipping
    ASRock CD $8.00 + shipping
    ASRock I/O Panel $8.00 + shipping

    Warranty Coverage and CID Condition Guideline.

    »What is CID (Customer Induced Damage)?

    CID (Customer Induced Damage) is any damage due to an unintentional act that is not the direct result of a manufacturing defect or failure, and is therefore not covered under the product warranty of the ASRock. Such damage is most often the result of a drop, improper installation or an impact to the product or any other part of the product which may render the device non-functional.

    Is the CID condition covered under the Product Warranty for my ASRock product?

    No, all CID condition product will be treated as Out of Warranty and will be return to the customer as it is.

    The circumstances such as:
    (a) Improper Installation, Connection, or Modification: Damage caused by failing to follow the correct installation instructions, improper connection of the product to other devices, or modifications.
    (b) Damage resulting from war, terrorism, fire, accidents, natural disasters, intentional misuse, abuse, neglect, improper maintenance, abnormal use conditions, obsolescence, rust, cosmetic changes, wear and tear, or gradual deterioration.
    (c) Malicious Acts: Damage caused by fraud, theft, unexplained disappearance, or deliberate actions.
    (d) Cosmetic Damage: Accidental or other damage that does not affect the product's functionality or operation.
    (e) Electrical Faults: Damage caused by external electrical issues, including incorrect power supply or accidents.
    (f) Liquid or Moisture Damage: Damage caused by exposure to liquids, moisture, or high humidity.

    Repair/RMA in India- TVS ELECTRONICS LTD

    Dear Valued Customers,

    The warranty service of ASRock in India is entrusted to TVS ELECTRONICD LTD.

    TVS ELECTRONICS LTD. service center

    Business Hour: 10AM to 6PM

    Please select:

    NameCityStatePostal CodeContactPhonee-mailAddress
    Real EnterpriseAhmedabadGUJARAT380014Chirag Nayak9825005715nayak_chirag@hotmail.com22, Aalishan, 2nd Floor, Opp., Dr. Vallu's Hospital, Stadium Road, Ahmedabad 380014
    DIGITAL INFO SERVICESALLAHABADUTTAR PRADESH211001MS. SIKHA7081209123digitalinfoservicesalld@gmail.comDIGITAL INFO SERVICESSHOP NO : 5 ,FIRST FLOOR, VASHISTHA VINAYAK TOWER, 38/1, TASHKENT MARG, CIVIL LINES, PRAYAGRAJ-211001
    GLOBAL SERVICESAMRAVATIMAHARASHTRA444601KAVITA/ AYUSH8888323709mobileservicesamravati@gmail.comGLOBAL SERVICES1ST FLOOR AMC SANKUL , BEHIND RAJAPETH POLICE STATION, NEAR HOTEL GRACE INN BADNERA ROAD, AMRAVATI, MAHARASHTRA 444601
    SIDDHAM MULTI SERVICESAURANGABADMAHARSTRA431001SUNNY KASLIWAL9021077179siddham79@gmail.com SIDDHAM MULTI SERVICESOFFICE NO.105, 1ST FLOOR, SAGAR TRADE CENTRE, OPP. AKASHWANI, JALNA ROAD, AURANGABAD- 431001
    REPAIR2REUSEBANGALOREKARNATAKA560002ZABI ULLA 98456 01097Reach2repair@gmail.comREPAIR2REUSE#28, 3RD FLOOR, KAREEM TOWER, 4TH CROSS, N.R. ROAD, ABOVE AXIS BANK, BANGALORE 560002.
    TVS ELECTRONICS LTD ( Surat)BHOPALMADHYAPRADESH462016VIKASH MISHRA8866452599ssentrprisesbpl@gmail.comSS ENTERPRISESSHOP NO MB-01 BLOCK-A MAZZANINE FLOOR MANSAROVAR COMPLEX SHIVAJI NAGAR BHOPAL ( M.P) 462016
    SS ENTERPRISES ShopBHOPALMADHYAPRADESH462016VIKASH MISHRA8866452599ssentrprisesbpl@gmail.comSS ENTERPRISESSHOP NO MB-01 BLOCK-A MAZZANINE FLOOR MANSAROVAR COMPLEX SHIVAJI NAGAR BHOPAL ( M.P) 462016
    R TECHNO SOLUTIONBHUBANESHWARORISSA 751007SUKANTA MOHAPATRA9861771700/9861198989support@rtechnosolution.comR TECHNO SOLUTIONPLOT NO-A23,NEAR ANGAN RESTURANT,SAHEED NAGAR,BHUBANESWAR
    Ginia CareBOKAROJHARKHAND827004VIKASH AGARWAL9031160007ginia.bokaro@gmail.com GINIA CAREKF-8, CITY CENTER, SECTOR 4 NEAR MARUTI SHOWROOM OPP. MBAAZAR & STYLE BAAZAR BOKARO STEEL CITY, JHARKHAND 827004
    AB SERVICESCHANDIGARHPUNJAB160020TARUN GOYAL7087869969/ 9501457930asus.servicecentre101@gmail.comAB SERVICES SCO-28 ,2ND FLOOR , SEC 20-D CHANDIGARH 160020
    TVS Electronics Ltd ( Chennai)CHENNAITAMILNADU600006MS. KAVITHA044-42607144dellcischennai22@gmail.com TVS ELECTRONICS LTD ( CHENNAI) TVS ELECTRONICS LTD - CHENNAI,1ST FLOOR, GEMINI PARSON COMPLEX, 600, ANNA SALAI, TIRUMURTHY NAGAR, NUNGAMBAKKAM, CHENNAI, TAMIL NADU-600006
    VICTORY SERVICESCOIMBATORETAMIL NADU 641012BANU CHANDER 8925848244victoryservicescoimbatore@gmail.comVICTORY SERVICESNO.20/25 THIRU SRI JAYAM PLAZA DR.RADHA KRISHNA ROAD GANDHIPURAM 7TH EXTENSION COIMBATORE
    Total System SolutionCOOCHBEHARWEST BENGAL736101MR ALIK KR GOON9933022554coochbehar@tss-e.inTOTAL SYSTEM SOLUTIONCOOCHBAHAR,C/O- SYSTEM & SOLUTION ,STALL NO 12,LALDIGHI MARKET COMPLEX, HOTEL WHITE HOUSE, RAJ RAJENDRA NARAYAN RD COOCH BEHAR WEST BENGAL IN 736101
    SHRADHA COMMUNICATIONDEHRADUNUTTARAKHAND248001VANSHIKA /BALWANT SINGH9837038268asusddnshradha@gmail.com;SHRADHA COMMUNICATIONADDRESS : #6,FIRST FLOOR,CONVENT ROAD,NEAR SBI MAIN BRANCH,DEHRADUN-248001,UTTARAKHAND
    ROYAL COMPUTER GHAZIABADUTTAR PRADESH201001KAMAL SAINI9811037801royalcomputerservices@yahoo.comROYAL COMPUTER 304 ,HANS PLAZA, AMBEDKAR ROAD, GHAZIABAD, UTTAR PRADESH - 201001
    The CompuworldGORAKHPURUttar Pradesh 273001Neha Mishra / Majid Hashmi8400402114 / 8400399861gorakhpur@compuworld.net.in2nd floor, Urmila sadan, gas godam gali,Beside hotel pardeep place,Near Vijay chauk gorakhpur,
    DIGITAL TECHNOLOGIESGUNTURANDHRA PRADESH522002ANVESH9963126567ps@digitaltechnologies.co.inDIGITAL TECHNOLOGIESS5, RAGHU MANSION COMPLEX, OPP.SANKAR VILAS HOTEL 4/1-BRODIPET , GUNTUR-522002
    TVS Electronics Ltd ( Gurgaon)GURGAONHARYANA122002SUNIL SINGH9821864275asus.gurgaon@tvs-e.inTVS ELECTRONICS LTD ( GURGAON)H/NO.24,PILLAR NO.52, SIKENDARPUR, GURGAON, HARYANA - 122002
    JYOTI POWER & INFO SOLUTIONSGUWAHATIASSAM781007JYOTIKONA CHOUDHURY 9864055333jyotipowerin@gmail.comJYOTI POWER & INFO SOLUTIONS1ST FLOOR, BORA SERVICE, ULUBARI, GUWAHATI - 781007
    Dayal EnterprisesINDOREMADHYAPRADESH452001PRADEEP KUMAR9911660747 sksanuragg@gmail.com DAYAL ENTERPRISESINDORE,UG-7 SILVER SANCHORA CASTLE , 7-8, R.N.T MARG,NEAR MODI PETROL PUMP, INDORE BHOPAL MADHYA PRADESH 452001
    WELKIN MARKETING COMPANYJABALPURMADHYA PRADESH482001VIPIN7803941459sanjayrajak381@gmail.comWELKIN MARKETING COMPANY892, NAPIER TOWN BEHIND SAHIL HONDA 4TH BRIDGE IN FRONT OF GEETANJALI SCHOOL JABALPUR MADHYA PRADESH -482001
    KANCHAN INFOCOMJAIPURRAJASTHAN302001TARUNA GUJJAR/:SUNILKUMAR VERMA0141-4013628/0141-4013629sunil@kanchaninfo.comKANCHAN INFOCOM MALL 21, OPP. RAJ MANDIR, JAIPUR G.P.O., JAIPUR RAJASTHAN - 302001
    The CompuworldKANPURUttar Pradesh 208011Komal 7905616438kanpur@compuworld.net.in128/45 H –BLOCK, KIDWAI NAGAR
    LAKSHMI INFOTECHKOLKATAWEST BENGAL700072TANMOY7003916646asussupport.kolkata@tvs-e.inLAKSHMI INFOTECHELEGANCE OWNERS ASSOCIATION ,31 GANESH CHANDRA AVENUE ,3RD FLOOR ,ROOM NO 3B ,KOLKATA 700013
    ARMANI ENTERPRISESLATURMAHARASHTRA413512RAVI SABLE 9822236710aryancomputerlatur@gmail.comARMANI ENTERPRISESNAGAR PARISHAD COMPLEX, NEAR BUS STAND, GANDHI MARKET, LATUR-413512
    THE COMPUWORLD LUCKNOWLUCKNOWUTTAR PRADESH226001NITIN/MAJID8400399861 lucknow@compuworld.net.inTHE COMPUWORLD LUCKNOW94, M.G MARG, 2ND FLOOR,TRADE TOWER BULDING, OPP TO GOVERNOR'S HOUSE , HAZRATGANJ - 226001
    JSB COMPUTERLUDHIANAPUNJAB141002JAGMOHAN/GURDEV7814971758/9814957930asus.servicecentre101@gmail.comJSB COMPUTERKHURANA COMPLEX, FLAT NO. 1 2ND FLOOR B18-3259/2A, KOCHAR MARKET CHOWK, MODEL GRAM ROAD, LUDHIANA, PUNJAB, 
    INSTITUTE OF ELECTRONIC & COMPUTER TECHNOLOGYMALDAMADHYAPRADESH732101JAYANTA BOSE7908418405iect.malda@gmail.com INSTITUTE OF ELECTRONIC & COMPUTER TECHNOLOGY8/9B RABINDRA AVENUE ENGLISHBAZAR MALDA 732101(OPPSIT OF PABNA SWEETS)
    TVS ELECTRONICS LTD ( Mangalore)MANGALOREKARNATAKA575004PRIMSON 9384851799teamlead.mangalore@tvs-e.inTVS ELECTRONICS LTD ( MANGALORE)DOOR NO 104,SUPRABHATH BUILDING, BEJAI KAVOOR ROAD, MANGLORE
    Cellular WorldMUMBAIMAHARSTRA400092DEEPAK SHROFF98192 66788cellularworldmumbai@gmail.comCELLULAR WORLD1ST FLOOR, SHOP NO. 11, MOKSH PLAZA CHSL, S. V. ROAD, OPP INDRAPRASTHA SHOPPING CENTRE BORIVALI WEST, MUMBAI, MUMBAI SUBURBAN, MAHARASHTRA MUMBAI MAHARASHTRA 400092
    SURETECH TECHNOLOGYMUMBAI-LAMINGTON ROADMAHARASHTRA400007SAMRIN SIDDIQUI8591269166asus.suretechtechnology@gmail.comSURETECH TECHNOLOGY 3/A, 1ST FLOOR, 374, FAKRI BUILDING/ SKYKING CHAMBERS, DR. DADASAHEB BHADKAMKAR MARG, LAMINGTON ROAD. GRANT ROAD, MUMBAI :- 400007
    REPAIR IT MYSOREKARNATAKA570004MADHU7353919198repairitblr@gmail.comREPAIR IT GROUND FLOOR NO.2204/B, 3RD CROSS BASAVESHWARA ROAD KR MOHATTA, MYSURU - 570004
    VIBHOR SERVICESNAGPURMAHARASHTRA440009PRATHAMESH9970796199vibhorservicesnagpur@gmail.comVIBHOR SERVICESSHOP NO. 2&3, HONEY ARCHANA COMPLEX, MEDICAL SQUARE, UNTAKHANA ROAD, NAGPUR 440009
    INFOCOM SYSTEMNASHIKMAHARSTRA422003VAIBHAV JADHAV9373648531/8600585842nilesh.buchade@gmail.comINFOCOM SYSTEMSHOP S3, DHARMARAJ PLAZA, OLD GANGAPUR NAKA, ABOVE DNS BANK, GANGAPUR ROAD, NASHIK-422002
    TVS ELECTRONICS LTD ( Delhi)NEHARU PLACENEW DELHI110019SHAMA9840957017barun.sood@tvs-e.inTVS ELECTRONICS LTD ( DELHI)207, 2ND FLOOR, MADHUBAN BUILDING NEHRU PLACE , 110019
    MAA VAISHNO ENTERPRISESPATNABIHAR800001NITESHWAR/ RAJESH7870546060asus.bihar@tvs-e.inMAA VAISHNO ENTERPRISES2ND FLOOR, DWARKA BHAWAN,BEHIND RBI SALIMPUR ARHA, NEAR SAMSUMG SERVICE CENTER, EXHIBITION RD, PATNA
    END TO END IT SERVICESPONDICHERRYTAMIL NADU605013RAGURAMAN9789424514endtoenditservices@gmail.comEND TO END IT SERVICESNO. 148, THIRUVALLUVAR SALAI PILLAITHOTAM, PUDUCHERRY, 605013
    TVS Electronics Ltd ( Pune)PUNEMAHARSTRA411016BHAVIK RAUT40040056pune.asus@tvs-e.inTVS ELECTRONICS LTD ( PUNE)TVS ELECTRONICS LTD , ADDRESS - OFFICE 103, JEWEL SQUARE, BESIDE TAJ BLUE DIAMOND HOTEL, KOREGAON PARK, PUNE 411001
    TechPointRajkotGUJARAT360002Mayur Joshi9904045972techpoint.rajkot@gmail.comOffice No.204, 2nd Floor, Unity Viral - 1, 6-Bhaktinagar Station Plot,Tagore Road, Opp. Baal Adalat, Rajkot-360002
    IVA ConsultantROHININEW DELHI110085SARANJEET9818880250iva.dellrohini@gmail.comIVA CONSULTANTFIRST FLOOR, 310, E16, ROHINI SECTOR 8 ROAD, NEAR BATA SHOWROOM, ROHINI SECTOR 8, NEW DELHI, NORTH WEST DELHI NEW DELHI DELHI 110085
    PERENNIAL SYSTEMSALEMTAMIL NADU636004MEENA9842836621Perennialsupport@gmail.comPERENNIAL SYSTEM25/15,VINAYAGAR KOIL STREET,SWARNAPURI,SALEM-636004
    PROTECH COMPUTERSILIGURIWEST BENGAL734001SHANKAR 9434061776slg_protech@hotmail.comPROTECH COMPUTER NEAR AMTALA CLUB, ASHRAMPARA, SILIGURI-734001
    TVS ELECTRONICS LTD ( Surat)SURATGUJRAT394210VIKASH MISHRA8866452599frontdesk.surat@tvs-e.inTVS ELECTRONICS LTD ( SURAT)1ST FLOOR SWASTIK PLAZA ABOVE TASTY PARCEL RESTAURANT, UDHNA TEEN RASTA, UDHNA, SURAT -394210
    PETRA INFOSERV-THRISSURTHRISSURKERALA680004MURALI9633955444dency@petrainfoserv.comPETRA INFOSERV-THRISSUR3RD FLOOR, 262/20, GRAND MALL, SANKARAIYER JUNTION ,WEST FORT, THRISSUR, THRISSUR, KERALA
    MK SOLUTIONSTRIVANDRUMKERALA695014MR. SRIRAM9447780020krishnakumar@mksolution.inMK SOLUTIONS THIRUVANANTHAPURAM,MK SOLUTIONS, TC 44/484(1), NEAR ARTECH CENTRIX APARTMENTS, COTTON HILL ROAD, VAZHUTHACAUD, THIRUVANATHAPURAM : 695014
    D InfotechVADODARAGUJRAT390007DHARMESH PRAJAPATI8671916138 DHARMESH@dinfotech.in D INFOTECHUG-8, CONCORDE BUILDING, RUSTAM KAMA AVENUE, IDBI ATM, ALKAPURI, VADODARA, GUJARAT UG-8, CONCORDE BUILDING, RUSTAM KAMA AVENUE, IDBI ATM, ALKAPURI, VADODARA, GUJARAT VADODARA GUJARAT 390007
    SRI JISHNU COMMUNICATIONSVIJAYAWADAANDHRA PRADESH520002SAIRAM / SRINIVAS9642291555/9030713861sjcommunications.vij@gmail.comSRI JISHNU COMMUNICATIONS#28-19-2/1,2 ,1ST FLOOR, JANDA STREET,ARUNDAL PETA,NEAR RAM MANDIR, OPPOSITE RATNA BAG WORKS,ELURU ROAD,VIJAYAWADA 520002.
    BRIGHT INFOCOMVISHAKAPATNAMANDHRAPRADESH530016GOVINDA RAO9666885994/8885006114bright.vizag15@gmail.comBRIGHT INFOCOM#10-1-8, SHOP NO- 8, GROUND FLOOR,THE LANDMARK COMPLEX,SAMPATH VINAYAKA TEMPLE ROAD,VISAPATNAM-530017
    BRIGHT INFOCOMVISHKHAPATNAMANDHRA PRADESH530017GOVINDA RAO9666885994/8885006114bright.vizag15@gmail.comBRIGHT INFOCOM#10-1-8, SHOP NO- 8, GROUND FLOOR,THE LANDMARK COMPLEX,SAMPATH VINAYAKA TEMPLE ROAD,VISAPATNAM-530017

    Regional Level

    Region

    State

    Name

    Escalation Level

    Role

    Email

    Contact

    North

    Entire State

    Abhishek

    Level 1

    TL

    abhishek.singh@tvs-e.in

    7982297017

    West

    Entire State

    Rubina

    Level 1

    TL

    backend.nehruplace@tvs-e.in

    9999642628

    Soth

    Entire State

    Rajkumar K

    Level 1

    TL

    k.rajkumar@tvs-e.in

    8122579590

    East

    Entire State

    Amitabha

    Level 1

    TL

    amitabha.das@tvs-e.in

    9903385758

    Central Level

    Name

    Escalation Level

    Role

    Email

    Contact

    Monika C

    Level 2

    Operation Lead

    monika.chaudhary@tvs-e.in

    9650985556

    Aakash.Bhardwaj
    Vishal Bhardwaj

    Level 3

    Program Manager

    Aakash.bhardwaj@tvs-e.in
    Vishal.bhardwaj@tvs-e.in