TAIPEI, Taiwan, September 30th, 2022 –The leading global motherboard, graphics card, and small form factor PC manufacturer, ASRock, is aware of the feedback from some customer about the Memory Installation Guide sticker residue on AM5 motherboard's memory slots. Part of ASRock AM5 motherboards in initial shipment came with the Memory Installation Guide stickers to illustrate the situation that end-users would face for the first boot with the first version of BIOS. Gladly, with the concerted efforts of ASRock and AMD engineers, the first booting time is shortened a lot after updating the new BIOS version. The motherboards without Memory Installation Guide sticker are all updated the BIOS.
If the customer feels concerned about the memory read and write operation due to the residue caused by tearing off the Memory Installation Guide sticker on ASRock AM5 motherboard's memory slots. They can contact local retailers and e-tailers for the exchange service.*
We apologize for any inconvenience caused and thank you for your continuous support.
(*)The exchange service policy may differ by region.