Repair / RMA (For USA) (RMA Policy)

»For USA Authorized Distributors Only

Email: rma@asrockamerica.com

»End users or indirect customer:

Thank you for choosing ASRock Motherboard. Due to the unique configuration of each computer, we recommend you to contact your dealer for technical support. If you would like contact us for technical support. Please send us an email to support@asrockamerica.com and give us a detailed discription of the problem along with the following information.

1. Motherboard Model Name. Please refer to below link to check the model name of M/B.
   http://www.asrock.com/support/index.us.asp?cat=ModelName
2. CPU/Processor (Brand,Speed, FSB,Cache Size)
3. Memory (Speed, Capacity, Brand)
4. Video Card (Brand, Model, Memory size)
5. Operating System (Loaded service pack and driver)
6. Hard Drive (Brand, Model, Capacity)
7. Other Device (Brand, Model) * If necessary

*Additional system configuration information may require.

ASRock provide 1 year warranty service to Authorized Distributor, users should refer to the retailer or original vender RMA & Refund policy. If experiencing difficulties in warranty service through your dealer or place of purchase, ASRock will attempt to resolve this issue. For the motherboard that out of warranty, there is a service charge depend on the model + shipping for each item. ASRock America will only provide warranty service to ASRock products purchased within North America.

BIOS $15.00 + shipping
ASRock CD $8.00 + shipping
ASRock I/O Panel $8.00 + shipping

Warranty Coverage and CID Condition Guideline.

»What is CID (Customer Induced Damage)?

CID (Customer Induced Damage) is any damage due to an unintentional act that is not the direct result of a manufacturing defect or failure, and is therefore not covered under the product warranty of the ASRock. Such damage is most often the result of a drop, improper installation or an impact to the product or any other part of the product which may render the device non-functional.

Is the CID condition covered under the Product Warranty for my ASRock product?

No, all CID condition product will be treated as Out of Warranty and will be return to the customer as it is.
• AMD Graphic Card Customer Induced Damaged (CID)
  
  (** For AMD Phantom Gaming X Radeon VII 16G, AMD Phantom Gaming X Radeon RX VEGA 64 8G, AMD Radeon RX 5700 XT 8G, AMD Radeon RX 5700 8G)
• ASRock Graphic Card Customer Induced Damaged (CID)
  
  (** For ASRock Custom Graphic Cards.)

IPC MB Service

»For ASRock IPC Authorized Distributors or direct customer:

Please contact ASRock IPC RMA directly.

»End users or indirect customer:

Thank you for choosing ASRock IPC Motherboard. Due to the unique configuration of each computer, we recommend you to contact your dealer for technical support. If you would like contact us for technical support. Please contact us (https://event.asrock.com/tsd.asp) and give us a detail description of the problem.

ASRock IPC provide 24 months warranty service to Authorized Distributor or direct customer. End users should refer to the retailer or original vender RMA & Refund policy. If experiencing difficulties in warranty service through your dealer or place of purchase, ASRock will attempt to resolve this issue.

INSPIRISYS SOLUTIONS LTD (Accel) in India

New service center: INSPIRISYS SOLUTIONS LTD (Accel) in India has 31 service centers, Inspirisys will provide same warranty service for ASRock MB.
Start date: 2018. Nov. 1

If you would like to contact ASRock for warranty support, please click here for http://event.asrock.com/tsd-india.asp.

Please select: