Motherboards button
Motherboards
Graphics Card button
Graphics Card
Monitors button
Gaming Monitor
Mini PC button
Mini PC
Industrial PC button
Industrial PC
Server/WS button
Server/WS
Loading

We use cookies to offer you a more personalized and smoother experience. By visiting this website, you agree to our use of cookies. If you prefer not to accept cookies or require more information, please visit our Privacy Policy.

Repair / RMA

Repair / RMA (For USA) (RMA Policy)

»For USA Authorized Distributors Only

Email: rma@asrockamerica.com

»End users or indirect customer:

Thank you for choosing ASRock Motherboard. Due to the unique configuration of each computer, we recommend you to contact your dealer for technical support. If you would like contact us for technical support. Please send us an email to support@asrockamerica.com and give us a detailed discription of the problem along with the following information.

  1. Motherboard Model Name. Please refer to below link to check the model name of M/B.
    http://www.asrock.com/support/index.us.asp?cat=ModelName
  2. CPU/Processor (Brand,Speed, FSB,Cache Size)
  3. Memory (Speed, Capacity, Brand)
  4. Video Card (Brand, Model, Memory size)
  5. Operating System (Loaded service pack and driver)
  6. Hard Drive (Brand, Model, Capacity)
  7. Other Device (Brand, Model) * If necessary
  8. *Additional system configuration information may require.

    ASRock provide 1 year warranty service to Authorized Distributor, users should refer to the retailer or original vender RMA & Refund policy. If experiencing difficulties in warranty service through your dealer or place of purchase, ASRock will attempt to resolve this issue. For the motherboard that out of warranty, there is a service charge depend on the model + shipping for each item. ASRock America will only provide warranty service to ASRock products purchased within North America.

    BIOS $15.00 + shipping
    ASRock CD $8.00 + shipping
    ASRock I/O Panel $8.00 + shipping

    Warranty Coverage and CID Condition Guideline.

    »What is CID (Customer Induced Damage)?

    CID (Customer Induced Damage) is any damage due to an unintentional act that is not the direct result of a manufacturing defect or failure, and is therefore not covered under the product warranty of the ASRock. Such damage is most often the result of a drop, improper installation or an impact to the product or any other part of the product which may render the device non-functional.

    Is the CID condition covered under the Product Warranty for my ASRock product?

    No, all CID condition product will be treated as Out of Warranty and will be return to the customer as it is.

    IPC MB Service

    »For ASRock IPC Authorized Distributors or direct customer:

    Please contact ASRock IPC RMA directly.

    »End users or indirect customer:

    Thank you for choosing ASRock IPC Motherboard. Due to the unique configuration of each computer, we recommend you to contact your dealer for technical support. If you would like contact us for technical support. Please contact us (https://event.asrock.com/tsd.asp) and give us a detail description of the problem.

    ASRock IPC provide 24 months warranty service to Authorized Distributor or direct customer. End users should refer to the retailer or original vender RMA & Refund policy. If experiencing difficulties in warranty service through your dealer or place of purchase, ASRock will attempt to resolve this issue.