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Q (524):
I cannot control the RGB lighting of the graphics card. What can I do to fix it?(3/1/2023)
A:Please flash the RGB controller firmware of the graphics card via the following procedure.
Step 1. Find and download the correct firmware for your graphics card.
Below steps use the RX 7900 XTX Phantom Gaming 24GB OC (RX7900XTX PG 24GO) as example. File and folder names can be different when using another card.
*Please make sure that the graphics card driver is installed before flashing the RGB firmware. *Exit the RGB software before flashing the RGB firmware (and make sure it is not running in the background).
Step 2. Please extract the RGB firmware tool and copy the path of the folder that contains the RGB firmware.
Step 3. Open Command Prompt as administrator.
Step 4. Type cd and paste the path that you have just copied.
Step 5. Hit the Enter key.
Step 6. Type the word "Update” and press the Tab key on the keyboard. A full command file name will show up.
*The command will be vary based on the graphics card used.
Step 7. Use the Enter key to start flashing the RGB firmware. Give it some time.
Step 8. Once the RGB firmware is updated, the command prompt will show "Update Pass.”
Step 9. Start the ASRock RGB software and check if the graphics card's RGB lighting can be controlled.
Q (515):
Which graphics cards are supported on my Deskmeet?(7/18/2022)
A:We recommend using a graphic card that consumes up to 200 watt, and supports a discrete Dual slot Graphics card up to 20CM.
The Deskmeet supports CPUs that are up to 65W ("Default TDP” or "Processor Base Power”). The peak power draw of a 65W CPU is about 200W.
The Deskmeet comes with a 500W PSU. So it is able to handle a graphic card with a power draw up to 200W.
For the graphics card's power consumption, please check the specifications provided by the graphic card's vendor.
When checking the power consumption of the graphics card, please refer to the examples below. The power consumption is marked red here:
AMD
NVidia
Intel
Q (493):
How do I enable IGPU Multi-Monitor on B550/A520 series motherboard?(10/1/2020)
A:To enable IGPU Multi Monitor, please refer to the following path and set the [iGPU Configuration] to [UMA_AUTO].
Advanced\AMD CBS\NBIO Common Options\GFX Configuration
Q (477):
ฉันจะใช้ตัวแปลง DVI ไปเป็น D-sub สำหรับ ASRock RX500 series ได้อย่างไร?(3/1/2019)
A:RX500 series ไม่รองรับเอาท์พุต D-sub, ดังนั้นจึงไม่สนับสนุนตัวแปลง DVI to D-sub.
สำหรับการแปลง HDMI/DP ไปเป็น D-sub ต้องใช้ตัวแปลงที่เป็นชิป Third-party ซึ่งอาจเกิดปัญหาในการใช้งานบางอย่าง เช่น ไม่มีสัญญาณ ไม่แสดงผลระบบ หรืออื่นๆ
เราจึงแนะนำว่าผู้ใช้ควรต่อ DP, HDMI or DVI เข้ากับการ์ดโดยตรง
Q (393):
My monitor and DisplayPort cable supports DP1.2. However, the AMD VGA driver still shows "A display capable of DisplayPort v1.2 data rates and multi-streaming is currently connected to a connector that does not support DisplayPort v1.2" on AMD FM2+ platform. How to fix this issue?(6/1/2015)
Q (361):
How to enabled AMD Dual Graphics feature on AMD Platform?(3/1/2014)
A:Step 1:
Please make sure your BIOS is latest version, and keep the default UEFI setting of "Dual Graphics" option on [Auto].
BIOS download link: https://www.asrock.com/support/download.asp
Step 2:
Install one AMD RADEON PCI Express graphics card to PCIE slot.
Step 3:
Connect the monitor cable to the onboard VGA port. Please be noted that the current VGA driver / VBIOS can allow Dual Graphics output from onboard display only.
For any future update, please refer to our website for further information.
Step 4:
Boot into OS.
Then please remove the AMD driver if you have any VGA driver installed in your system.
Step 5:
Install the onboard VGA driver from our support CD to your system for both the onboard VGA and the discrete graphics card.
Step 6:
Restart your computer. Right-click the desktop. Click "AMD VISION Engine Control Center" to enter AMD VISION Engine Control Center.
Step 7:
You can also click "AMD VISION Engine Control Center" on your Windows taskbar to enter AMD VISION Engine Control Center.
Step 8:
In AMD VISION Engine Control Center, please choose "Performance". Click "AMD CrossFireTM".
Step 9:
Click "Enable CrossFireTM" and click "Apply" to save your change.
Step 10:
Reboot your system. Then you can freely enjoy the benefit of Dual Graphics feature.
Q (352):
I cannot install the VGA driver in the support CD for the integrated graphics of CPU E3-1265L v3. Which VGA driver should I install for CPU E3-1265L v3?(9/1/2013)
Q (342):
When I want to update Lucid Virtu MVP, there are two kinds of Lucid Virtu MVP in Lucid official website: Virtu MVP and Virtu MVP R2.0. Which version of Virtu MVP should I update?(3/1/2013)
A:Please note that Virtu MVP2.0 available for download and purchase only for Lucid online shop customers.
Please update Virtu MVP 1st generation version. http://www.lucidlogix.com/driverdownloads-mvp.shtml.
Q (335):
Can my DVI port transfer audio signals like HDMI? How to make it work with my HDMI monitor?(2/1/2013)
A:Please make sure that you meet the required conditions listed below.
1. The DVI port on the motherboard must support HDCP.
If you aren't sure about the DVI port's specifications, please refer to the specification for your M/B on our website.
2. Connect a DVI to HDMI adapter.
3. Adjust the DVI function option to [as HDMI] in BIOS\Advanced\North Bridge Configuration.
4. Set HDMI as default playback device in Control Panel\Sound.
Q (338):
After installing VirtuMVP V2.1.221 utility I cannot use my printer, what's wrong?(2/1/2013)
Q (332):
I get the BSOD when I install a discrete VGA card driver on Windows 7 or Windows 8 GPT mode with Intel 7 series or AMD FM series chipset motherboards, what should I do?(1/1/2013)
A:Please remove Virtu MVP from the control panel then install the discrete VGA driver.
After installing the VGA driver, you may re-install Virtu MVP.
Q (327):
ฉันจะสามารถต่อสองจอในโหมดประสิทธิภาพสูงสุด 3D กับ GTX690 VGA ได้หรือไม่(11/1/2012)
Q (324):
How can I run 128bit bus width via onboard VGA on Z77, Z68, B75, H67 series M/B?(10/1/2012)
A:128bit bus width is supported under dual channel memory technology.
If you want to get 128bit bus width with onboard VGA, please have dual channel memory modules in your system.
Q (317):
My system failed to recognize the VGA card and show d6 on Dr. Debug.(6/1/2012)
A:Since there are some VGA cards with incorrect information in vBIOS (Video BIOS), please contact your VGA card vendor or update motherboard BIOS to latest version from our website: https://www.asrock.com/support/download.asp
If you have any question, please contact ASRock TSD.
Q (291):
When I install ATI HD6670, HD6570, and HD6450 on A75/A55 series motherboards, there is no display output from VGA card. What can I do?(9/1/2011)
Or, enter BIOS > North Bridge Configuration, and set [Dual Graphics] to [Disabled].
Q (290):
I would like to update the VGA driver of Vision 3D from NVIDIA official website, what should I do?(6/1/2011)
A:Please refer to the link below for Driver Download section on Nvidia website: http://www.nvidia.com/Download/index.aspx
Please made selection as below,
Product Type : GeForce
Product Series: GeForce 400 Series
Product: Geforce GT420
Please refer to picture below:
Select your OS and language, then you could search for the driver.
Q (287):
If I play Blu-ray 3D movie and use DTS-HD 7.1 formats to output by PowerDVD 10 on Mini PC 3D series, the sound may be lag. How do I solve this problem?(4/1/2011)
A:Please kindly refer to below steps to download the patch 2721 version and install it for try.
Step 1. Click the icon to upgrade PowerDVD.
Step 2. Click the item "Critical update for PowerDVD!" as below.
Step 3. Click "Download free update now".
Step 4. Download the patch v2721 and install it.
Q (284):
Why can't I play Blu-ray discs with Core100HT-BD under Windows XP?(4/1/2011)
A:For Intel graphics platforms (including G41, H55, H67 chipsets…etc), Blu-ray playback is only supported on Windows Vista and Windows 7.
Q (270):
When play non 3D DVD or Blu-ray with 3D TV, it is not smooth. How can I fix it?(12/30/2010)
A:Please kindly check your TV vender about the "Motion Plus" or similar function setting on your 3D TV.
For example:
1. Samsung 3D TV (UA46C7000WM), there is one "Auto Motion Plus" item on 3D TV, please set this option to "Clear" like below picture.
2. Sony 3D TV, it also has "Motion Flow" option on 3D TV, please set this option to "Clear".
Q (256):
I have plug two NVIDIA® VGA cards on my motherboard but, I cannot find the Enable SLI option in NVIDIA® Control panel?(9/3/2009)
A:Following steps as below may help you to solve this issue.
1. If your motherboard has the SLI/XFire switch card, please put the SLI/XFire Switch card to 8x/8x, if there is no switch card on your motherboard, please skip this step.
2. Remove the graphics card from the PCI-E 1 slot.
3. Restart Windows.
4. Install the driver for the graphics card (again).
5. Put the VGA card back into the PCI-E 1 slot, and put the SLI bridge on.
6. Activate SLI function by NVIDIA® control panel.
7. Or please download the latest VGA driver from NVIDIA® Web Site and try the new driver. http://www.nvidia.com/Download/index.aspx?lang=en-us
Q (252):
If I use HDMI output, the desktop size can not fully fit the monitor.
How can I do?(8/11/2009)
A:
If your monitor has "PC mode", please try to adjust monitor to PC mode. If not, please contact your monitor vender for help.
Or you can do some setting on driver.
ATI VGA output, please refer setting A.
NVIDIA® VGA output, please refer setting B.
A. If you use ATI VGA output, please enter [ATI driver controller] to adjust [Scaling Option]
1. Right check the mouse, and enter ATI driver controller.
2. Find the [Scaling Option] to setting the bar until to fit the size.
B. If you use NVIDIA® VGA output, please enter [NVIDIA® driver controller] to adjust [Resize desktop]
1. Right check the mouse, and enter NVIDIA® driver controller.
2. Find the [Resize desktop] option to setting the bar until to fit the size.
Q (245):
I install ATI 2xxx, 3xxx, 4xxx series PCIE VGA card on the motherboard. After installing all Windows® XP drivers from the motherboard, it still shows an unknown "audio device on the high definition audio bus." message under device manager. What could I try?(1/12/2009)
A:There is an integrated audio chip in the ATI 2xxx, 3xxx, 4xxxx series graphics cards.
Please install ATI HDMI audio driver.
http://ati.amd.com/support/drivers/xp/hdmiaudio-xp.html
Q (242):
When I connect a HDMI_SPDIF cable from the HDMI VGA card (GTX260 or GF9800) to the onboard HDMI_SPDIF header, it cannot get sound from the HDMI output. What should I do?(11/27/2008)
A:The pin definition of the onboard HDMI_SPDIF header is different from the header of some VGA cards.
Please plug in the HDMI_SPDIF cable reversely like following picture.
Q (205):
I am using the onboard VGA of A780FullDisplayPort or ATi Radeon HD 2xxx/3xxx series PCIE card. Every time I run the 3DMARK or PCMARK, it always freezes during the splash-screen. It does not work at all. How do I fix it?(8/3/2007)
A:This is a compatibility issue of ATi Radeon HD 2xxx/3xxx PCIE card and 3DMARK/ PCMARK program.
Futuremark provides 2 solutions for this issue as follows. Solution 1: Add the command line –nosysteminfo into the target of 3DMARK / PCMARK's shortcut. Solution 2: Rename the "Direcpll.dll" file to something else. (Found in C:\WINDOWS\system32\Futuremark\MSC\Direcpll.dll)
The link of Futuremark FAQ:
http://service.futuremark.com/support/search.jsp?categoryid=14&search=1
Q (199):
I'm using Windows® Vista™. I just installed a new VGA card, but the screen gets abnormal display. Is there anything I should do?(4/20/2007)
A:After you install a new hardware device (especially VGA card) under Windows® Vista™, we suggest re-rating your system (refer to the following steps). It may be able to solve the problem.
1.Go to Start > Control Panel > System and Maintenance> Performance Information and Tool
2.You will see the above screen. Press "Refresh Now" to re-rate your system.
Q (147):
I use PCI Express VGA card on my ASRock motherboard. My operation system is Windows 98SE / ME. In "Device Manager", there are two "Display Adapter Controllers" in "Display Adapters" option. What should I do?(7/15/2005)
A:Please follow the below steps to install PCIE VGA card driver.
a. Please enter "Device Manager" and you will see "Standard Display Adapter (VGA) and "Standard PCI Graphics Adapter (VGA)" in the "Display Adapters" option.
b. Please Choose "Standard Display Adapter (VGA)" and right-click "Remove".
c. After removing the device, please reboot your system. Then, you will only see "Standard Display Adapter (VGA)" in "Display Adapter" option.
d. Please start to install your PCIE VGA card driver.
Q (110):
My motherboard is SiS chipset based motherboard and the driver of AGP PCI to PCI is version 1.16a or 1.13.03 installed. After updating the Windows XP to service pack 2, there is an exclamation mark in AGP driver of device manager. What should I do?(8/16/2004)
A:If you see an exclamation mark in AGP driver of device manager, please simply reinstall the SiS AGP PCI to PCI driver from ASRock support CD or web site again.
Q (60):
Can I use on-board VGA and add-on AGP card for dual monitors?(9/15/2003)
A:No, if you would like to use dual monitors please install PCI VGA card with on-board VGA or AGP card with PCI VGA card on the motherboard.
Q (57):
My ASRock motherboard provides a 1.5V AGP slot. How do I know if I can use my AGP card on the motherboard?(9/15/2003)
A:Generally, the notch of 1.5V AGP slot is different from 3.3V AGP slot. Please refer to the following picture. If your AGP card has the 1.5V key, it is able to work on a 1.5V AGP slot. But few AGP adapters such as SiS305 based cards do not match the rule.
Please check detail AGP SPEC form http://www.ertyu.org/~steven_nikkel/agpcompatibility.html
If you are not sure what your AGP card is 1.5V or 3.3V, please double check with the card vender.
Q (15):
When I want to install an add-on AGP graphics card, do I need to adjust any settings in the BIOS if my motherboard has Onboard VGA?(1/30/2003)
A:No! You do not need to adjust any settings in the BIOS. ASRock motherboard will switch between add-on AGP and Onboard VGA automatically when you install or uninstall it.
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