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Question: How to enable Intel Application Optimization with Intel Core 14th Generation processors?(11/1/2023) Answer: Please make sure your system meets the minimum requirements and follow below steps to enable Intel Application Optimization.
Supported Processors:
Intel® Core™ 12th i5/i7/i9 processor
Intel® Core™ 13th i5/i7/i9 processor
Intel® Core™ 14th i5/i7/i9 processor
Supported OS:
Windows 11 22H2 or later
Motherboard:
ASRock Intel 700 or 600 series motherboard with the latest BIOS.
Instructions for enabling Intel Application Optimization.
1. Enable the BIOS option "Intel Dynamic Tuning Technology”. It can be found under OC Tweaker\CPU Configuration.
Procedures
●Intel Graphics Card Driver
Go to Intel's official website to download and install the latest official graphics card driver.
● Update the Graphics Card FW
Step 1. Download and unzip IGFXUpdate(v1.01.1).
Step 2. Run "IGFXUpdate”
Step 3. Click Yes to restart the system.
Step 4. After the system has restarted, the FW update will begin.
*If this message doesn't show up, please disable the "Secure Boot” in BIOS and try again.
Step 5. During the update, the following security message will pop up.
Step 6. Click on Install this driver software anyway.
Step 7. The update process will proceed. The screen might blink during the update.
Step 8. Please restart your computer when the following prompt is shown.
● Set PCIe Power to Maximum Power Savings
Step 1. Go to [Control Panel\Hardware and Sound\Power Options\Edit Plan Settings\Change] and click [Change advanced power settings].
Step 2. Scroll down to PCI Express\Link State Power Management and select Maximum power savings. Make sure to click apply to apply the changes.
● Re-install the Graphics Card Driver and Check the GPU Power
Step 1. Reinstall the latest graphics card driver.
Step 2. To check the power consumption of the Intel ARC graphics card, please open Intel Arc Control and find the GPU Core Power.
BIOS Setting For ARC GPU Power Saving
● ASRock Intel Motherboard:
Required BIOS Version:
700-series motherboard: Please use the latest BIOS
600/500/400-series motherboard: Use the latest BIOS. It that does not work, please contact ASRock Technical Support. https://event.asrock.com/tsd.asp
BIOS Settings for all ASRock Intel models:
In BIOS > Advanced > Chipset Configuration, apply the following settings.
PCI Express Native Control: Enabled
PCIE ASPM Support: L1
PCH PCIE ASPM Support: L1
● ASRock AMD Motherboard:
Required BIOS Version:
Platform
600 series
500 series
400 series
300 series
BIOS version
Any version
Not supported
BIOS Setting for all AMD models:
There is no need to change BIOS settings.
● Other brands motherboard:
Please contact your motherboard vendor for further assistance.
Power Consumption After Updating FW and Changing the BIOS Settings
Question: How do I install Windows 11 without the Internet?(9/28/2022) Answer: If you encounter the following screen while installing Windows 11, please follow the steps below to proceed install Windows 11 without the Internet.
Step 1: Press shift + F10 key to open command prompt → Type oobe\bypassnro → Hit Enter key to set up Windows 11 without an Internet connection.
Step 2: After step 1, the system will restart once.
Step 3: After restart, proceed on settings up Windows 11 until you see the following screen. Then click I don't have internet.
Step 4: Click Continue with limited setup to create an local account.
Question: How to enable HDR function under Windows?(8/9/2022) Answer: First check if your monitor supports HDR function. (High Dynamic Range)
You may check the product specifications on the ASRock website: https://www.asrock.com/index.asp
E.g. ASRock Gaming Monitor PG27FF1A supports HDR function.
Settings under Windows 11:
1) Go to Settings> System> Display.
2) If your monitor supports HDR function, you may enable it.
Settings under Windows 10:
1) Go to Settings> System> Display.
2) If your monitor supports HDR function, you may enable it.
Hardware requirements
- Processor: Intel 7th gen. processor or later
- Graphics card: NVidia GTX 10 Series or later/AMD RX500 Series or later
Software requirements
- OS: Windows 10 (ver:1709 or later)
- Software: Movies & TV with HEVC Codec installed
- Microsoft Edge Browser, PowerDVD 17 or later and VLC v3.0 (64bit) or later
Question: How to adjust the frequency and resolution of the monitor?(8/9/2022) Answer: Settings under Windows 11:
1) Go to Settings> System> Display to adjust the resolution of your monitor.
2) Now go to Advanced display to adjust the frequency (refresh rate) of your monitor.
Settings under Windows 10:
1. Go to Settings> System> Display to adjust the resolution of your monitor.
2. Now go to Advanced display settings to adjust the frequency (refresh rate) of your monitor.
Step 1
Question: How do I enable the Optane H10/H20 hybrid function on the Intel Z690/B660/H670 platform?(3/1/2022) Answer: If you want to make a fresh Windows installation with Optane H10/H20 hybrid function, please refer to the following steps:
Step 1.
Make sure that H10/H20 Optane memory is installed in an M.2 socket which supports Optane. You can find the info by checking the storage section of the motherboard specifications page on ASRock's website.
Step 2.
Enable the Hybrid Storage Detection and Configuration Mode in BIOS and press "F10” to save the settings.
Advanced\Storage Configuration\Hybrid Storage Detection and Configuration Mode
Step 3.
Go to Advanced\Storage Configuration\VMD Configuration and set Enable VMD controller to [Enabled].
Then set Enable VMD Global Mapping to [Enabled]. Press F10 to save the changes and exit setup.
Installing Windows® on a VMD platform
After the BIOS setup, please follow the steps below.
Step 1.
Please download the "SATA Floppy Image” driver from ASRock's website (https://www.asrock.com/index.asp). Unzip the file to a USB flash drive or copy the files from ASRock's motherboard support CD.
Step 2.
Press at system POST to launch the boot menu and choose the item "UEFI:
installation media>” to install Windows® 10 64-bit / 11 64-bit OS
” to install Windows® 10 64-bit / 11 64-bit OS">
Step 3.
If during the Windows installation process the target drive is not available, please click .
Step 4.
Click and locate the driver on your USB flash drive.
Step 5.
Select "Intel RST VMD Controller” and then click .
.">
Step 6.
Select unallocated space and then click .
Step 7.
Please follow Windows' installation instructions to finish the process.
Step 8.
After the Windows installation is finished, please install the "Intel Rapid Storage Technology driver and utility” from ASRock's website. https://www.asrock.com/index.asp
Step 9.
Launch the Intel® Optane™ Memory and Storage Management tool from the Microsoft store.
Step 10.
Select the drive which you want to accelerate. Enable Intel® Optane™ Memory. (One restart is required)
Step 11.
Erase all data on the Intel® Optane™ memory module and click
Step 12.
After the system has restarted, the Optane Management tool will show that Optane memory is enabled.
Question: Why does the AC 3168 WiFi adapter in my Jupiter A320 keep disconnecting?(12/15/2021) Answer: This problem may be related to the Windows inbox driver. Please try the latest driver from our website.
Question: How to check the RAID configuration via the Intel RST application under Windows 11?(12/15/2021) Answer: Please refer to the following steps to check the RAID configuration.
Step 1: Obtain the Intel(R) RST driver installation package and run the executable (SetupRST.exe).
*RST driver can be obtained via the download section of the product page on the ASRock website.
*Default settings and name of the driver may vary and is subject to change without notice.
Step 2: Install using the default setting and reboot the computer.
Step 3: From Windows desktop, find and launch the Intel® Optane(TM) Memory and Storage Management application.
Question: Why can my game not start with my Intel 600 series motherboard?(11/2/2021) Answer: Some games use DRM (Digital Rights Management) protection. Please check for available updates for your game, where the DRM solution supports Alder Lake CPUs.
If the game development is discontinued and there is no update available for the DRM, please follow below steps to enable the "Legacy Game Compatibility Mode”.
Step 1.
Press [Del] or [F2] during the POST stage to boot into BIOS.
Step 2.
Press [F6] to enter "Advanced” mode and go to Advanced\CPU Configuration
Step 3.
Enable the "Legacy Game Compatibility Mode” in BIOS.
(The option is at the bottom of the CPU Configuration page)
Step 4.
Press [F10] to save the setting and restart the system.
Step 5.
The [Scroll Lock] key on your keyboard is now a hotkey. It can be used to enable/disable the Intel E-core parking feature. Before starting a game outdated DRM protection, please press [Scroll Lock] within the OS to enable Intel E-core parking.
Question: Why does the ASRock Timing Configurator show strange values, and how can I use this OC software under Windows 11?
(10/1/2021) Answer: Microsoft® Windows 11® has a security function called "Memory integrity”. This function can prevent attacks from inserting malicious code into high-security processes, but it will interfere with the ability to read sensor values and affect the function of OC software.
We recommend temporarily disabling this function when you would like to use OC software. Please refer to the following steps to deactivate it.
Step.2 Press "Core isolation details”.
Step.3 Disable "Memory integrity” and restart the system to apply the setting.
Question: How do I check if the system can support Secure Boot?(10/1/2021) Answer: In order to use Secure Boot, the drive with the operating system must use GPT partition style. Please refer to below steps to check the partition style.
Step 1: Right-click the Windows button on the desktop and select "Disk Management”.
Step 2: Right-click the disk where Windows is installed and select the "Properties”.
Step 3: Click the "Volumes” tab and check if the partition style is "GPT”.
Step 4: If the partition style is "MBR”, please make a backup of important data on the system and refer to steps 5 - 7 to convert the partition style to GPT.
Step 5: Type "CMD" in the Windows search bar, right-click on "Command Prompt” and choose to run as administrator.
Step 6: Type the command "mbr2gpt /convert /allowFullOS” to convert the partition style and press [Enter].
Step 7: Restart the system and the BIOS Mode/Partition style will be converted to UEFI/GPT.
Question: How do I check if a system supports TPM 2.0 and bitlocker?(7/1/2021) Answer: Please refer to the following for the Bitlocker status, Suspend / Resume Bitlocker and TPM version information.
[Bitlocker Drive Encryption]
(1) Bitlocker status
To check the Bitlocker status, please refer to the following steps.
Step 1 – Please go to Control Panel > System and Security > Bitlocker Drive Encryption
Step 2 – The Bitlocker status is shown under the red-boxed section as in the following picture.
(2) Suspend / Resume Bitlocker
The bitlocker feature can be suspended and resumed when Bitlocker Drive Encryption is enabled.
Step 1 – Please go to Control Panel > System and Security > Bitlocker Drive Encryption
Step 2 – Click the "Suspend protection” as shown in the red-boxed below.
Step 3 – Click the "Resume protection” as shown in the red-boxed below.
Question: TPM2.0 module is required in Windows 11 specification, does it need TPM2.0 hardware module?(7/1/2021) Answer: No, please enabled [Intel® Platform Trust Technology (Intel® PTT)] or [AMD CPU fTPM] feature under UEFI BIOS. It supports the TPM2.0 feature without TPM2.0 hardware module.
ASRock Intel Platform
For the new Microsoft® Windows 11 installation, we recommend disabling the CSM setting before using the Intel® PTT.
Supported platform.
Series
Supported Platform
Intel MSDT
Intel 300 series or later plaform
Intel HEDT
Intel X299 or later platform
Intel SOC
Gemi Lake or later platform
*Intel® PTT is supported. The actual support may be varied based on official release of Windows 11 by Microsoft®.
BIOS option
(a) Go to "Security page” to find the "Intel® Platform Trust Technology” option.
(b) Enabled "Intel® Platform Trust Technology” under UEFI BIOS
Question: I cannot adjust the equalizer settings in the Nahimic3 utility ver:1.4.15. Where can I find the settings?(2/1/2021) Answer: To use the equalizer in the Nahimic3 utility, please refer to the following steps to activate it.
Step 1. Download and install Nahimic3 utility ver:1.4.15 from the ASRock website.
Step 2. Click on the "Nahimic Companion icon” at the Windows Notification Area (System Tray) to open Nahimic Companion. There you can update the Nahimic utility and driver.
Step 3. Please type "Nahimic” in the Window 10 search bar to open the Nahimic utility (the app, not Nahimic Companion).
Step 4. The Equalizer icon will appear in the Nahimic utility.
Question: When I record via the Microphone in Windows 10 1909, there are hissing noises from the recordings.(1/1/2020) Answer: If hissing noise is heard from recordings, please choose one of the methods below to avoid hissing noise.
Method 1:
Step 1.
Download the Realtek high definition audio driver from the ASRock website.
*Please make sure your LAN cable is connected when installing the Realtek audio driver.
Step2:
Open the "Realtek audio console”.
Step 3.
Turn on the "Noise suppression reduces ambient stationary noises” option in the Realtek audio console APP.
Step 4.
Once the setting above is enabled, recording quality will be improved.
Method 2:
Step 1.
Refer to step 1 and step 2 of method 1 to open the "Realtek audio console”.
Step 2.
Adjust Microphone Boost to +0db.
Step 3.
Once the boost value is adjusted to +0db, recording quality will be improved.
Question: When I install Windows 10 with a CPU that has 6 or more cores (3900, 3900X, 3950, etc.) on X470 Gaming-ITX/ac, the system will BSOD. What should I do?(12/1/2019) Answer: If a CPU with 6 or more cores is used on X470 Gaming-ITX/ac, please refer to the following steps to install Windows 10.
Step 1: Power on the system and press [Del] or [F2] to boot into BIOS.
Step 2: Go to Advanced\ AMD Overclocking \Accept
Step 3: Adjust the following settings:
- [CCD Control] to [1 CCD]
- [Core control] to [TWO(1+1)]
Step 4: Press [F10] to save the settings and exit.
Step 5: Install Windows 10.
Step 6: Refer to ASRock website to download and install all drivers. (Reboot the system when required)
Step 7: Refer to previous steps 1 ~ 3 to restore following settings to default.
-[CCD Control] set to [Auto]
-[Core Control] set to [Auto].
Question: How to set up Teaming with Intel Ethernet Adapter under Windows10 1809 or later version?(10/1/2019) Answer: How to set up Teaming with Intel Ethernet Adapter under Windows10 1809 or later version?
Step1: Access "Device Manager” by searching "Device Manager” at search bar.
Expand "Network Adapters” and right click the Ethernet device to uninstall it.
After uninstalling the Ethernet device, please cold boot the system (power off and then back on completely).
Step2: Download the latest driver (later than v23.5) from Intel or ASRock official website for your Intel® Ethernet Adapter.
Step3: Search "CMD” at search bar and run Command Prompt as administrator.
Unzip the driver package and go to APPS > PROSETDX > Winx64. Copy the root.
Within the Command prompt, please change the root to APPS > PROSETDX > Winx64 folder by following command:
CD C:\Users\1\Desktop\24_2\APPS\PROSETDX\Winx64.
Step4: Install the driver by entering command:
DxSetup.exe BD=1 PROSET=1 ANS=1
After the driver installation, please reboot the system.
Step5: Search "PowerShell” at search bar and run the Windows PowerShell as administrator
Enter the command:
Import-Module –Name "C:\Program Files\Intel\Wired Networking\IntelNetCmdlets\IntelNetCmdlets.dll"
It would not show any conformation. Please enter another command then:
New-IntelNetTeam
Step6: The system will ask for your Team Member Names. Please go to "Device Manager" > "Network Adapters" to confirm the names of the Ethernet Adapters.
Enter the command:
Inte(R) Ethernet Connection (7) I219-V
Inte(R) I211 Gigabit Network Connection
If you just want to set up a Team by using two Ethernet adapters, please type "Enter” at "TeamMemberName[2]”.
Question: How do I configure clone mode in triple displays under Intel platform?(9/1/2019) Answer: Please refer to the following procedures to adjust display settings under Intel® Graphics Control Panel:
Step 1. Please search "Intel® Graphics Control Panel” in Windows search bar and open it.
*System will auto-download the Intel® Graphics Control Panel from internet after installing the onboard VGA driver.
If the App doesn't exist in your system, please visit Intel or ASRock website to install the latest Graphics driver for your system.
Step 2. Select "Clone Displays” under "Multiple Display” and then click "Apply” to apply the change.
Question: How can I enable wake on LAN function under S5 status in Windows 10 with Intel I211 LAN port?(8/1/2019) Answer: Step 1: Please visit ASRock website to download the Intel LAN driver. https://www.asrock.com/mb/index.asp
Step 2: Refer to the FAQ from the following link to modify the shutdown behavior under Windows 10. https://www.asrock.com/support/faq.asp?id=408
Step 3: Go to device manager and right click the "Intel® I211/I219 Gigabit Network Connection” LAN device to choose the "Properties”.
Step 4: Intel LAN driver may have two different "Properties”.
(A) The driver supports "Power saver and Wake on LAN” Option.
Please go to Power management to check all of Wake on LAN function.
(B) The driver supports "Enabled PME” Option.
Go to "Advanced” and enable the "Enabled PME” option.
Question: How to install Realtek Audio Console APP under Windows 10 RS4 or later version?(10/1/2018) Answer: In general, the system will auto-download the APP in background after installing Realtek Audio driver.
Please type "Realtek Audio Console” in Win10 search bar to access APP.
*Please connect the LAN cable when installing the Realtek Audio driver.
If the APP doesn't show up on your system, please follow the steps below to install it manually.
1.Go to the device manager to check if the Reaktek Audio driver is installed.
* Realtek Audio driver could be installed / downloaded from support CD and ASRock official website: www.ASRock.com.
2. Please make sure that Windows updates are at latest.
Settings > Update & Security > Windows Update and select Check for updates
3.Please refer to the following link to access "Realtek Audio Control” on Microsoft Store and click "Get” to start downloading. https://www.microsoft.com/store/productId/9P2B8MCSVPLN
4.After installation, click Launch to launch the APP.
Question: How do I install Sound Blaster Connect APP under Windows 10 RS4 or later version?(10/1/2018) Answer: In general, the system will auto-download the APP in background after installing Realtek Audio driver. Please type "Sound Blaster Connect” in Win10 search bar to access APP.
If the APP doesn't show up on your system, please follow the steps below to install it manually.
1.Make sure your motherboard supports Creative Sound and with Realtek Audio driver installed.
* Please visit motherboard specification page on www.ASRock.com for details.
* Realtek Audio driver could be installed/downloaded from support CD and ASRock official website.
2.Access "Sound Blaster Connect” on Microsoft Store and click "Get” to start downloading. https://www.microsoft.com/en-sg/store/p/sound-blaster-connect/9n66rljrt8z2
3.After installation, click Launch to launch the APP.
Please refer to the following table which supports the Creative SoundBlaster Cinema5.
Question: I get the BSOD randomly after installing Windows 10 RS3 (1709 ) on A320M-HDV, what should I do?(2/1/2018) Answer: If you've encountered BSOD and get the error information same as below, please follow the steps to install
AMD all in 1
driver ver:17.40.1025.
[Error information]
Stop code: SYSTEM SERVICE EXCEPTION
What failed: atikmdag.sys
Step1: Please un-install display adapter via Device Manager.
Question: I'd like to use the Windows Mixed Reality Headset on on-board HDMI, what should I do?(12/1/2017) Answer: Please follow the steps below
1. Refer to the "Microsoft Windows Mixed Reality PC hardware guidelines” to check the system hardware requirement. https://support.microsoft.com/en-us/help/4039260/windows-10-mixed-reality-pc-hardware-guidelines
*The Windows Mixed Reality requires Integrated Intel HD Graphics 620 or greater DX12-capable integrated GPU.
2. If an external graphics card is installed, please enable "IGPU Multi-Monitor” under BIOS.
BIOS Path: Advanced > Chipset Configuration > IGPU Multi-Monitor
3. Download the VGA driver version 15.60.01.4877 from the Intel download center and Install it on your system.
Download Link: https://downloadcenter.intel.com/product/128199/Graphics-for-8th-Generation-Intel-Processors
4. Install the "Windows Mixed Reality Headset” USB 3.0 connector to the on-board USB3.0 port.
5. Install the "Windows Mixed Reality Headset” HDMI connector to the on-board HDMI port
The Windows Mixed Reality Headset should work now.
Question: How do I play Dolby ATMOS through a receiver on Z270 Gaming-ITX/ac?(10/1/2017) Answer: Please refer to the following requirements, configurations and setup procedures.
[Requirements]
OS: Windows 10
Receiver / decoder: Onkyo TX-NR 747 or other receiver supporting HDCP 2.2
Player: Pioneer Ultra HD Blu-ray drive
BD Disk: Most 3D / 4K BD disk movie
Playback Software: Power DVD 14 or later version
[Setup]
1. When the system boots up, press "F2" to enter UEFI setup screen.
Go to Advanced > CPU Configuration and enable "Software Guard Extensions" in BIOS setting.
Press "F10" to save and exit the BIOS setup screen.
2. Boot into O.S. Install all drivers for the M/B.
Install ME driver ver: 11.6.0.1126 (supports Ultra HD Blu-ray). Download the driver from the following link: http://www.asrock.com/MB/Intel/Fatal1ty%20Z270%20Gaming-ITXac/index.asp#osW1064
3. Go to Control Panel > Hardware and sound > Sound and select "Receiver output”.
Question: I want to use USB Power On function on AM4 series boards, how do I set up?(6/1/2017) Answer: The USB power on function supports under Sleep (S3) and Hibernate (S4) modes under Windows OS.
Please click the Start menu button and then choose Sleep (S3 mode) and Hibernate (S4 mode) under Windows.
Question: Why does Beebox Series platform show "!” in device manager when installing Realtek Wireless LAN driver under Windows 10 RS1?(4/1/2017) Answer: If using Windows 10 RS1 and installing Realtek driver, it may get "!” in device manager.
Please refer below link to download Realtek Wireless Lan driver ver:2023.48.0801.2016 for Windows 10 RS1 or remove Realtek LAN driver to use inbox LAN driver directly.
Link: https://www.asrock.com/nettop/overview.asp?Model=Beebox%20Series&cat=Download&os=Win1064
Question: What is the requirement to support Intel Optane Memory?(4/1/2017) Answer: To support Intel Optane Memory, please make sure if your system meet the followings:
1. Choose Z270, H270 or B250 series platform and 7th Generation (Kaby Lake) Intel® Core™ Processor.
2. Install Windows 10 64bit OS.
3. The system drive needs to be GPT format.
4. Update to supported BIOS P2.00 or later version.
5. Only supported for SATA-based boot drive
Question: How do I play a 4K BD movie through a Pioneer Ultra HD Blu-ray drive on Z170 Gaming-ITX/ac?(4/1/2017) Answer: Requirements:
O/S: Windows 10
Receiver / decoder: Onkyo TX-NR 747 or other receiver supports HDCP 2.2
Playback Software: Power DVD 14 (from Pioneer Ultra HD Blu-ray Drive)
http://www.pioneerelectronics.com/PUSA/Computer/Computer+Drives/BDR-211UBK#overview
Configuration:
M/B: Z170 Gaming-ITX/AC
BIOS: P7.10
CPU: 7th generation Intel® Core™ i7/i5 processor for Desktop PC (Kaby Lake-S)
Setup:
1. Please connect the HDMI cable to HDMI2 port of Z170 Gaming-ITX/ac.
2. When the system boots up, press "F2” to enter UEFI setup screen.
Go to Advanced > CPU Configuration and enable "Software Guard Extensions” in BIOS setting.
Press "F10” to save and exit the BIOS setup screen.
6. Due to the fact that HDR is not supported by Intel 100 series chipset, please disable ”UHD color” from TV.
Put a 4K movie BD disc into the Pioneer Ultra HD Blu-ray drive.
7. Click " Power DVD”.
8. Then you can play the content.
Question: How do I play a 4K BD movie through a Pioneer Ultra HD Blu-ray drive on Z270 Gaming-ITX/ac?(4/1/2017) Answer: Requirements:
O/S: Windows 10
Receiver / decoder: Onkyo TX-NR 747 or other receiver supports HDCP 2.2
Playback Software: Power DVD 14 (from Pioneer Ultra HD Blu-ray Drive) http://pioneer.jp/pcperipherals/bdd/products/bdr_s11j/spec/
Configuration:
M/B: Z270 Gaming-ITX/ac
BIOS: P1.20
Setup:
1. When the system boots up, press "F2” to enter UEFI setup screen.
Go to Advanced > CPU Configuration and enable "Software Guard Extensions” in BIOS setting.
Press "F10” to save and exit the BIOS setup screen.
Question: How can I update BIOS by ASRock Instant Flash on AM4 platform?(3/1/2017) Answer: Since AMD AM4 is a new structure and we just found BIOS cannot be completely updated by our Instant Flash. Thus, for the old BIOS version released before 2017/03/07, there is no "Instant Flash” option under BIOS. To make sure BIOS update can be executed completely, please use DOS or Windows BIOS update methods to do update temporarily.
After updating to the following version, Instant Flash functions and options are supported under BIOS and it can be used for updating the newer BIOS file in the future.
Question: How do I install Windows7 on AM4 platform motherboards?(3/1/2017) Answer: Intel® N3000 Series SoC, 100 / 200 Series and AMD AM4 chipset has removed their support for the Enhanced Host Controller Interface, so you might find it difficult to install windows7 operation system Since the USB ports won't work.
Please refer to the Web page from following to install Windows7 on AM4 platform motherboards (in combination with Pinnacle Ridge, Summit Ridge and Bristol Ridge only).
The link is below: https://www.asrock.com/microsite/Win7Install/index.html
Question: While transferring data between two USB3.0 drives, it may not transfer successfully and pop-up error message appears on my Intel Braswell platform. How can I fix it?(9/1/2016) Answer: Please follow below steps to update the ASM1074 firmware:
※This FW Update Tool can only be used on Intel Braswell platform, with Windows 7 64bit / Windows 10 64bit.
Question: After installing the onboard VGA driver on my 100 series platform with Windows 10, the system keeps on blinking and pops up "Graphics driver stopped responding and has recovered".
How can I fix it?(2/1/2016) Answer: Please set "Package C State Support" to "Auto" in the BIOS.
(BIOS -> Advanced -> CPU Configuration -> Set "Package C State Support" to "Auto")
Question: How can I change Windows 10 shut down behavior from Hibernate (S4) to shut down (S5)?(12/1/2015) Answer: Please follow the steps under Windows 10 as below.
1. Open [System] under Windows 10.
2. Select [Power & sleep] and enter [Additional power settings]
3. Select [Change what the power buttons do].
4. Select [Change settings that are currently unavailable].
5. Uncheck [Turn on fast startup], then save changes.
Question: Under Windows 10 version 1511 (Threshold 2 Build 10586), Z170 Extreme6 and Z170 Gaming K6 series models may not resume from Sleep mode (S3) or enter into Hibernation mode (S4) properly.(12/1/2015) Answer: Please visit ASRock Download zone and update the BIOS to the following BIOS or later versions.
Download link: https://www.asrock.com/support/download.asp
Question: There is no Windows 10 VGA driver for AMD 760G platform on your website, where can I find the driver and install it?(11/1/2015) Answer: Please refer to the steps below to install the VGA driver with Windows update.
Step1. Right click "This PC" to enter "Manage".
Step2. Choose "Device Manager" on the left; enter "Display adapters" then right click on "Microsoft Basic Display Adapter" and then select "Update Driver Software…" (Please make sure the system is connected to the Internet)
Step3. The system will update the driver via Internet automatically.
Step4. Wait till it displays Windows has successfully updated your driver software.
Step5. After this driver update, the Device Manager should be able to recognize your VGA adapter.
Question: After I've upgraded the Killer LAN driver from ver: 1.1.52.1451 to ver: 1.1.54.1506 under Windows 10, the LAN port doesn't work. How do I fix this?(8/1/2015) Answer: If you've updated the Killer LAN driver from version 1.1.52.1451 to newer versions under Windows 10 x86/x64, it might cause the LAN driver to malfunction. Please follow the steps below to fix this problem.
Step 1: Open Device Manager and uninstall the Killer LAN driver.
Step 2: Select the checkbox and press [OK].
Step 3: Scan for hardware changes.
Step 4: Execute the new Killer LAN driver 1.1.54.1506 or newer versions and press [Remove] then restart the system.
Step 5: Install the new Killer LAN driver and then restart the system.
Question: Does DTS Connect 5.1 Surround work under Windows 10?(8/1/2015) Answer: Because of Microsoft Windows 10 OS limitations, DTS Connect 5.1 Surround doesn't work under Windows 10.
If you'd like to use DTS connect 5.1 Surround, please choose earlier versions i.e. Windows 8.1/ Windows 8/ Windows 7.
Question: When using Intel G3258 CPUs on H81/P81/H87/B85/H91/H97 platforms, I can't install Windows 10. What should I do?(7/1/2015) Answer: For Intel G3258 CPUs to support Windows 10, please download the following BIOS or later versions with Microcode 19 from the download links on our website.
If your model isn't listed in the table, please visit the beta zone of your model and then update the latest beta BIOS.
Question: My monitor and DisplayPort cable supports DP1.2. However, the AMD VGA driver still shows "A display capable of DisplayPort v1.2 data rates and multi-streaming is currently connected to a connector that does not support DisplayPort v1.2" on AMD FM2+ platform. How to fix this issue?(6/1/2015) Answer: Please download and install AMD VGA driver v14.9 to solve this issue.
AMD VGA driver V14.9 download link: http://support.amd.com/en-us/download/desktop/previous/detail?os=Windows%207%20-%2064&rev=14.9
Question: If I install two monitors (DVI and D-sub) on FM2A88X Extreme6+ and boot up the system, the system will freeze during Windows 8.1 booting process. How do I solve this problem?(3/1/2015) Answer: Please download and update BIOS P3.30 or later versions from the following link.
Download Link: https://www.asrock.com/mb/AMD/FM2A88X%20Extreme6+/?cat=Download&os=BIOS
Question: I cannot install Windows 7, 8 to my NVMe storage. What should I do?(3/1/2015) Answer: Microsoft Windows 7 and Windows 8 do not bundle the NVMe driver, please install Microsoft Windows 8.1 or later versions to the NVMe storage.
Question: I've installed all drivers for BayTrail models from ASRock download zone, but there's still one device show "!" in Device Manger. What should I do?.(7/1/2014) Answer: This issue is related to the requirement of Intel Trusted Execution Engine. Please kindly install Windows Update KB2685811 then install Intel Trusted Execution Engine again.
KB2685811 download Link: http://www.microsoft.com/en-us/download/details.aspx?id=38423
Question: I've downloaded Intel Management Engine driver ver:10.0.0.1204 for Intel 9 series models from ASRock download zone, but the driver couldn't be installed. It pops up an error message "A required update is missing: Kernel-Mode Driver Framework 1.11 (KB2685811)" during driver installation.(7/1/2014) Answer: This issue is related to the requirement of Intel ME driver, so please refer to the instruction of error message to install Windows Update KB2685811 before doing Intel ME driver installation.
Please download the update KB2685811 from Microsoft website. Download Link: http://www.microsoft.com/en-us/download/details.aspx?id=38423.
Question: How to enabled AMD Dual Graphics feature on AMD Platform?(3/1/2014) Answer: Step 1:
Please make sure that you have installed the latest BIOS and two 1866MHz or higher frequency memory modules in dual channel.
Also keep the default UEFI setting of "Dual Graphics" option on [Auto].
BIOS download link: https://www.asrock.com/support/download.asp
Step 2:
Install one AMD RADEON PCI Express graphics card to the PCIE slot.
Step 3:
Connect the monitor cable to the onboard VGA port. Please note that the current VGA driver / VBIOS allows Dual Graphics output from the onboard display only.
For any future update, please refer to our website for further information.
Step 4:
Boot into the OS.
Then please remove the AMD driver if you have any VGA driver installed in your system.
Step 5:
Install the onboard VGA driver from our support CD to your system for both the onboard VGA and the discrete graphics card.
Step 6:
Restart your computer. Right-click the desktop. Click "AMD VISION Engine Control Center" to enter AMD VISION Engine Control Center.
Step 7:
You can also click "AMD VISION Engine Control Center" on your Windows taskbar to enter AMD VISION Engine Control Center.
Step 8:
In AMD VISION Engine Control Center, please choose "Performance". Click "AMD CrossFire™".
Step 9:
Click "Enable CrossFire™" and click "Apply" to save your change.
Step 10:
Reboot your system. Then you can freely enjoy the benefit of Dual Graphics feature.
Question: I cannot find the Intel 82583V LAN driver for Windows 8.1 on 990FX Extreme9 or Z77 Extreme11. What should I do?(1/1/2014) Answer: Intel 82583V LAN controller can be supported by Windows 8.1 inbox driver, so please use the inbox driver directly.
Question: When I install Windows 8.1 in GPT mode, there is a water mark in the bottom right corner "Secure boot isn't configured correctly". How can I fix this?(10/1/2013) Answer: Please enter BIOS\Security page to enable [Secure Boot] and choose Install Default Secure Boot Keys, then press [F10] to save settings and reboot the system.
Question: My DN2800MT system gets a distorted screen through the LVDS panel at Windows 7 boot screen. What should I do?(10/1/2013) Answer: Since the vBIOS requires different settings for Windows 7, you might see such symptoms during booting.
Please flash the corresponding BIOS version for your system from our website: https://www.asrock.com/ipc/overview.asp?Model=DN2800MT&cat=Download&os=BIOS
Question: After I've installed all of the drivers for Z87 OC Formula with Windows 7 64bit OS on a GPT format drive the system cannot be shut down. What should I do?(9/1/2013) Answer: Please enter Windows safe mode to uninstall Etron USB3.0 driver and update the latest Etron USB3.0 driver. Etron USB3.0 driver x64 download link
Question: I cannot install the VGA driver in the support CD for the integrated graphics of CPU E3-1265L v3. Which VGA driver should I install for CPU E3-1265L v3?(9/1/2013) Answer: The integrated GPU of E3-1265L v3 is GT1 which is different from other Haswell CPUs, please download VGA driver v15.31.18.0.3272 from the link below and then install it for this CPU. Windows 7/ Windows 8 32bit download link Windows 7/ Windows 8 64bit download link
Question: What are the requirements of AMD dual graphics technology on AMD A85X/A75/A55 series platforms?(7/1/2013) Answer: 1. Please use AMD Dual Graphics certified DX11 VGA cards. (EX: Radeon HD 6670/6570/6450… etc.)
2. Install an APU which supports AMD Dual Graphics.
3. Use Microsoft Windows7 or Windows8 operating system.
For detailed information please refer to AMD's official website: http://www.amd.com/us/products/technologies/dual-graphics/Pages/dual-graphics.aspx#3
Question: I cannot copy files via ASMedia USB3.0 ports when using XFast USB under Windows 8. How do I solve this problem?(3/1/2013) Answer: If you want to use XFast USB on ASMedia USB3.0 port, please uninstall ASMedia USB3.0 driver and use Windwos 8 inbox driver.
Question: I keep getting the BSOD when I'm installing ASMedia SATA3 driver. How can I install ASMedia SATA3 driver on Windows 8?(2/1/2013) Answer: If you've connected the HDD which contains your operating system on SATA3_A0/ SATA3_A1 ports, please use the Windows 8 inbox driver.
Or you could connect the HDD to SATA3_0/ SATA3_1 ports and install ASMedia SATA3 driver again.
Question: Why can't the system detect my HDDs when I'm installing Windows XP?(1/1/2013) Answer: There are various possibilities that cause this issue, please refer to the following suggestions to check your system.
1. Please make sure your HDDs' SATA power cable and SATA cable are connected with the motherboard.
2. Enter the BIOS setup screen, scroll to the advanced page and enter Storage Configuration, set SATA mode to [IDE].
If you want to install Windows XP under [AHCI] mode, due to Windows XP requirements, you'll need to pre-install the SATA driver first, please refer to the following FAQ for further details.
Link: https://www.asrock.com/support/qa/TSDQA-45.pdf
3. If you have already tried the suggestions above, please change your SATA cables or SATA ports for verification.
Question: I get the BSOD when I install a discrete VGA card driver on Windows 7 or Windows 8 GPT mode with Intel 7 series or AMD FM series chipset motherboards, what should I do?(1/1/2013) Answer: Please remove Virtu MVP from the control panel then install the discrete VGA driver.
After installing the VGA driver, you may re-install Virtu MVP.
Question: I built a RAID 0 volume and want to install an operation system on this RAID volume. How big should I set the sector size so I can install the operation system?(1/1/2013) Answer: For Windows 7 and Windows 8, please install your operating system with a sector size of 512KB or 1024KB.
For Linux systems, please install your operating system with a sector size of 512KB, 1024KB, 2048KB or 4096KB.
Question: After updating the BIOS, my Intel IVY Bridge CPU and Intel 6 series chipset motherboard will get the Blue screen and can't boot into Windows 8 anymore. What should I do?(1/1/2013) Answer: Because of the ME version update, Intel ME changes the boot behavior of Windows 8.
Please use the Windows 8 CD to repair your system.
Question: Should I update the Intel INF driver to version 9.3.0.1025 under Windows 7?(12/1/2012) Answer: We recommend you to use the Intel INF driver in our support CD or ASRock's website.
If you want to reinstall your system, please install the Intel INF driver 9.3.0.1025 before installing other drivers from the support CD.
Question: I want to use TRIM function for RAID. Which system supports TRIM for RAID 0?(11/1/2012) Answer: According to Intel documents, for a system to support Trim for RAID 0 it must meet the following conditions.
1. Please check whether your SSD supports TRIM function.
2. Intel 7-Series Express Chipset-based motherboard.
3. Windows 7 (Windows 8 will support Trim for RAID 0 in the future)
4. RAID 0 volume combined by SSD drives.
5. Intel Rapid Storage Technology software 11.0 version or later.
6. Intel SSD Toolbox 3.1.1 version or later.
Question: How could I change Windows 8 shut down behavior from Hibernate (S4) to shut down (S5)?(10/1/2012) Answer: Please follow below setting under Windows 8
1. Enter OS [Control Panel].
2. Search [Power options], and select [Change what the power buttons do].
3. Select [Change settings that are currently unavailable].
4. Uncheck [Turn on fast startup] item, then save change.
Question: I was connected a HDD on N68 series motherboard with 3TB capacity, why the HDD capacity only detect 768GB in Windows 7 installation.(8/1/2012) Answer: Please use Windows 7 installation disk with Service Pack1 (SP1) included.
Question: How to install OS on over 2.2TB RAID volume on ASRock 970/990FX motherboard?(5/1/2012) Answer: Please follow below SOP to install Windows Vista/7 64bit OS on the RAID volume:
Step 1: Flash BIOS to latest version.
Step 2: Connect all HDDs then do below settings:
Set [SATA Mode] as [RAID Mode]
Change [Onboard RAID 3TB+ Unlocker] to [EFI Compatible ROM]
The options are located in BIOS > [Advanced] > [Storage Configuration]
Then press F10 to save settings.
Step 3: Press F11 during boot up and choose boot to [Built-in EFI Shell].
Step 4: Key in "drvcfg", and you will see the information like below:
Drv[4E] Ctrl[B5] Lang[eng]
Step 5: Key in "dh [Drv number]", for example: key in "dh 4E".
Step 6: Key in "drvcfg –s [Drv number] [Ctrl number]" to enter Raid Utility.
For example: key in "drvcfg –s 4E B5"
Step 7: Choose [Logical Drive Main Menu] to set up Raid Drive.
Step 8: Choose [Logical Drive Create Menu] to create a Raid Drive.
Step 10: Press Space on keyboard to toggle checkbox.
Step11: Choose [Ld Size setting], and key in the Raid size.
Step12: After set up Raid size, please click [Start to Create]
Step13: Press "F10" to Exit Utility.
Step14: During reboot, please press "F11" to enter Boot Menu.
Choose UEFI: CD/DVD Drive
* This option only shows on Windows7 64bit and Vista 64bit OS.
Step 15: Follow Windows Installation Guide to install OS.
Please load latest SATA RAID driver ver.3.3.1540.22 during OS installation from our website
Step 16: Install latest drivers from ASRock website.
Question: When I connect SATA3 HDD and ODD on H67M motherboard, it takes a little bit longer to boot into Windows XP, how could I do?(5/1/2012) Answer: Please follow below two methods to connect HDD and ODD on corresponding SATA port.
Method1: If you connect HDD on SATA3_0 port, please connect ODD on SATA2_2 or SATA2_4 ports.
Method2: If you connect HDD on SATA3_1 port, please connect ODD on SATA2_3 or SATA2_5 ports.
Question: I cannot finish the AXTU installation under Japanese Windows7, what can I do?(5/1/2012) Answer: Please install the AXTU v0.1.216 or later for Japanese Windows 7.
AXTU v0.1.216 download link: https://download.asrock.com/Utility/AXTU/AXTU(v0.1.216).zip
Question: What are the basic requirements for Intel Smart Response Technology?(5/1/2012) Answer: According the Intel document, for a system to support Intel Smart Response Technology it must have the following:
• Intel® Z68/Z77 Express Chipset-based desktop board
• Intel® Core™ i3/i5/i7 Processor in the LGA 1155 package
• System BIOS with SATA mode set to RAID
• Intel Rapid Storage Technology software 10.5 version release or later
• Single Hard Disk Drive (HDD) or multiple HDD's in a single RAID volume
• Solid State Drive (SSD) with a minimum capacity of 18.6GB
• Operating system: Microsoft Windows Vista 32-bit Edition and 64-bit Edition, Microsoft Windows 7 32-bit and 64-bit Edition.
For more information, please refer to the user guide of Intel Smart Response Technology: http://download.intel.com/support/chipsets/sb/intel_smart_response_technology_user_guide.pdf
Question: I can not copy the file successfully when using XFast USB under Windows XP. How could I do?(3/1/2012) Answer: Please download and install XFast USB v3.02.30 from below link: https://www.asrock.com/feature/XFast/XFastUSB/
Question: Does my ASRock 6-series motherboards support Intel Ivy Bridge CPU?(2/1/2012) Answer: For support Intel next generation 22nm CPU, it required correspond BIOS version, drivers, and AXTU update.
Please follow below steps to update correspond BIOS, drivers and Utilities.
Step 1: Check BIOS version.
Please check below table and update BIOS since or higher version.
If you have the same or a higher BIOS version on your motherboard, there is no need to update the BIOS and you can skip step 2.
Model
BIOS Version
H61M-VS R2.0
P2.10
H61M-HGS
P1.50
H61M-HVS
P1.90
H61M-HVGS
P1.70
H61M/U3S3
P1.70
H61M-ITX
P1.60
H61iCafe
P1.70
H61DE/S3
P1.70
H61DE/SI
P1.70
H61M-PS
P1.40
H61M
P1.70
H61DEL
P1.70
H61M-GE
P1.70
P65iCafe
P1.40
H61M-VS
P2.10
H61M-S
P1.50
H61M-GS
P1.50
Model
BIOS Version
Fatal1ty Z68 Professional Gen3
P2.10
Z68 Extreme3 Gen3
P2.10
Z68 Extreme4 Gen3
P2.10
Z68 Extreme7 Gen3
P2.10
Z68 Pro3
P2.10
Z68 Pro3 Gen3
P2.10
Z68 Pro3-M
P2.10
Z68M/USB3
P2.10
Z68M-ITX/HT
P2.20
Z68 Extreme4
P2.20
Model
BIOS Version
Fatal1ty P67 Performance
P2.10
Fatal1ty P67 Professional
P3.10
P67 Extreme4
P3.10
P67 Extreme4 Gen3
P2.10
P67 Extreme6
P2.10
P67 Pro
P2.10
P67 Pro3
P3.10
P67 Pro3 SE
P2.10
Model
BIOS Version
H67DE3
P2.10
H67M
P2.10
H67M-GE
P2.10
H67M-GE/HT
P2.10
H67M-ITX
P2.10
H67M-ITX/HT
P2.10
There are two ways to check BIOS version.
1. Boot up your system and press [F2] or [Delete] when ASRock boot logo showing up, you can find the BIOS or UEFI version in the main screen as below.
2. Or find the sticker on BIOS ROM chip as below, you can check which BIOS version implemented when motherboard produced.
Step 2: Updating the BIOS
A), If you have a Sandy Bridge CPU or if you can borrow one from a friend then you can easily update the BIOS yourself.
Please download BIOS from above table, and update BIOS.
For further instructions please click on the "How to update" icon in the corresponding row.
B), If you do not have a Sandy Bridge CPU and you cannot borrow it, please contact the dealer where you bought from to update the BIOS for you.
That is the second fastest option to get your board to support the Ivy Bridge CPU.
If that is not possible then please contact ASRock Technical Support for further help.
*Note: If you use a USB flash drive to update BIOS, after new BIOS image has been written to the chip, please press any key to restart system. At this moment, please do not remove the USB flash drive. Intel ME firmware update procedure will proceed automatically if it is required.
**Note: Please only use the BIOS image offered on ASRock website.
Step 3: Update suitable Intel HD graphics driver from ASRock website
*How to update Intel HD graphics driver:
1. Please unzip and open the folder to execute "setup".
2. Follow Intel driver installer to install the graphics driver.
3. After the installation has finished you will see below message, please restart your system at this moment.
Step4: Install the correct version of Intel Management Engine from ASRock website:
*How to update Intel Management Engine:
1. Please unzip and open the folder to execute "setup".
Route: Enter Intel ME8 folder-> ME8_1.5M_8.0.0.1351-> Installers-> ME_SW-> Choose "Setup".
2. Follow Intel driver installer to install the ME driver.
3. After the installation has finished, you will see below message. Please click on "Finish".
Step 5: Install Intel Smart Connect driver for Microsoft Windows7/7 64 bit. OS.
Step 6: Update ASRock AXTU Utility.
Please update new AXTU version on ASRock website.
Step2:
Please unzip the SATA RAID driver which downloaded in Step1 and put the SATA RAID driver in USB flash drive.
Step3:
Please click "Load Driver" when selecting hard drive in Windows installation.
Step4:
Click "Browse"
Step5:
Choose the folder downloaded in Step1.
RSTe_f6_iaStorA_2008R2_32 is used for 32-bit operating system.
RSTe_f6_iaStorA_2008R2_64 is used for 64-bit operating system
Step6:
Select the SATA RAID driver for "Intel(R) C600 Series …." as below picture and click next to install the OS.
Question: How do I setup digital sound (DTS5.1, Dolby5.1, DTS HD Master and Dolby True HD) output via HDMI or SPDIF?(11/1/2011) Answer: Requirements:
OS: Windows7, Vista SP2 or later.
Receiver / decoder: Onkyo TX-SR608 amplifier for example:
Playback software: for example Power DVD10 v10.0.2025.52 or other playback software.
Setup:
1. Please install all drivers from support CD, after that please check device manager, there should be no any "!" or "?" on list.
2. Please enter Control Panel > Hardware and Sound > Sound,
If you would like to output via HDMI, please select [HDMI output]
If you would like to output via SPDI, please select [Digital output]
*Different motherboard/chipset may show different information, above picture is for references only.
3. Enter the Audio settings in your application.
We take Power DVD 10 here for example: Choose the Speaker environment and Output modes as you want.
4. Set your decoder/amplifier to the digital sound output, which you want.
5. Set the correct output format on your content /source manual.
Question: I install Microsoft Windows OS in GPT mode and Ubuntu in MBR mode with two different HDD, and I cannot boot into Microsoft Windows OS, how to solve that?(6/1/2011) Answer: Please install OS both in GPT or MBR mode.
Both in GPT mode, please refer below steps:
1. Boot into BIOS→[Boot]→[PCI ROM Priority]→choose [EFI Compatible ROM], then press "F10" to save changes and exit.
2. Then press "F11" when booting up and choose "UEFI:[your ODD name]" to install OS.
Both in MBR mode, please refer below step:
Please press "F11" when booting up and choose "AHCI/SATA:[your ODD name]" to install OS.
Question: When using Windows MCE, the system sometimes wake up automatically. How do I solve this problem?(6/1/2011) Answer: Please kindly refer to below picture to disable "Automatically download Windows Media Center data between the following times" option under MCE.
(Path: MCE-> Task->Settings-> General->Automatic Download options-> Automatically download Windows Media Center data between the following time.)
Question: Why can't I play Blu-ray discs with Core100HT-BD under Windows XP?(4/1/2011) Answer: For Intel graphics platforms (including G41, H55, H67 chipsets…etc), Blu-ray playback is only supported on Windows Vista and Windows 7.
Question: I would like to install Windows® 7 x64 with GPT format HDD, is there anything I should have done before doing so?(3/14/2011) Answer: We will suggest users to install Windows® 7 hot fix if you would like to do so.
Please refer to the link below for the hot fix. http://support.microsoft.com/kb/979903
Question: After installing an optional Windows update "Accusys Inc – Storage- ACS-6xxxx" on X58 Extreme6, P67 Professional, P67 Extreme6 or P67 Extreme4, some onboard devices cannot work normally. How do I solve this problem?(1/14/2011) Answer: Please kindly follow the steps as below to remove "Accusys Inc- Storage- ACS-6xxxx".
Step1. Click "Start" -> "Computer" -> "Manage".
Question: How do I connect the CIR receiver which bundle with H67M-GE/HT?(1/14/2011) Answer: Step1. Please connect the USB front panel cable to CIR1 and USB 6_7 header.
The pin header mark in red is required to connect.
The properly connecting USB front panel cable with CIR header as below picture.
Step2: Please connect CIR receiver to USB front panel before booting up system.
Step3: Enter BIOS setting screen and make sure the CIR controller is setting at [Enabled] (Advanced -> Super IO Configuration –> CIR Controller -> [Enabled])
(If you didn't see the CIR Controller option in BIOS, please shut down your system and plug CIR receiver to another USB port on front panel then try again)
Step4: Enter Windows, Execute ASRock support CD and install CIR Driver (it would be listed at the bottom of driver list)
Note: Please connect the CIR receiver to USB front panel before you boot up system.
Question: Why the MarvellTray.exe dialog box always show up while system boot into Windows® 7 x64 every time?(12/30/2010) Answer: Since the user account security level setting under Windows® 7 64-bit.
After you update the Marvell driver and Utility to new version, this dialog box will not show up as before.
Please follow the steps as below to update Marvell driver and Utility.
1. Please uninstall Marvell driver and RAID utility which has installed on your system.
2. Please download and update Marvell driver and Utility by following link.
Marvell SATA3 driver ver:1.0.0.1051 download link: https://download.asrock.com/Drivers/All/SATA3/Marvell_SATA3_Win7-64(1.0.0.1051-WHQL).zip
Marvell RAID Utility ver:4.1.0.1909 download link: https://download.asrock.com/Drivers/All/SATA3/Marvell_RAID_Win7-64(4.1.0.1909).zip
Question: I have a WD Advanced Format HDD (Western Digital) in my system. The system freezes, Windows® installation cannot find the HDD, or I have low transfer speeds. How can I solve it?(5/6/2010) Answer: Using WD Advanced Format HDD's in combination with Windows® XP may require a special jumper setting on WD Hard disk or the use of a software tool.
Question: If I use AC'97 front audio panel with VIA® audio codec motherboard, how do I connect AC'97 front panel to HD Audio header on the motherboard?(2/10/2010) Answer: If you use AC'97 front audio panel, please install it to the HD audio header as below:
A. Connect Mic_IN (MIC) to MIC2_L.
B. Connect Audio_R (RIN) to OUT2_R and Audio_L (LIN) to OUT2_L.
C. Connect Ground (GND) to Ground (GND).
D. MIC_RET and OUT_RET are for HD audio panel only. You don't need to connect them for AC'97 audio panel.
E. Enter BIOS Setup Utility. Enter Advanced Settings, and then select
Chipset Configuration. Set the Front Panel Control option from [Auto] to [Enabled]. For Windows® XP
F. Enter Windows® system. Click the icon on the lower right hand taskbar to enter VIA® ADeck. Click "Mixer", select "Front Microphones", choose "Front Mic Boost", and leave.
Like below picture:
H. If you want to hear your voice through Front Mic, Please click "Mixer", select "Play Back", choose "Front Mic", and leave.
Like below picture:
For Windows® Vista™ / Windows® 7
F. Enter BIOS "Chipset Settings" page, manual [Front Panel] to [Enable].
G. Enter Windows® system. Click the icon on the lower right hand taskbar to enter VIA® VDeck. Click "Front Mic", select "Default Device"
H. If you want to hear your voice through Front Mic, Please click "Speaker Output" icon.
Like below picture:
Question: I connect my IR receiver to onboard IR header , how can I make it work under Windows® 7?(11/21/2009) Answer: Please do the Windows® update, which you may refer to the Fig.1 as below.
Question: Does my motherboard support Windows® 7?(11/21/2009) Answer: Please refer our website for windows7 support list.
Website link: https://www.asrock.com/news/events/2009win7/index.asp
If your models are not listed on Windows® 7 support list, please kindly try inbox driver first.
Or go to chipset vender website to download the chipset driver.
Intel® website: http://downloadcenter.intel.com/Default.aspx
AMD® website: http://support.amd.com/us/gpudownload/Pages/index.aspx
NVIDIA® website: http://www.nvidia.com/Download/index.aspx?lang=en-us
Realtek website: http://www.realtek.com.tw/downloads/
VIA® website: http://www.via.com.tw/en/support/drivers.jsp
If you got any further issues, please contact ASRock TSD : Asrock_TSD@asrock.com.tw
Question: After installing windows7 on ALiveNF7G-GLan or N68PV-GS I installed all the windows7 driver from the website, why I still get an exclamation mark on "co-processor" in device manager?(11/21/2009) Answer: ALiveNF7G-GLan: Please update your BIOS to P1.40 or later from this link: https://www.asrock.com/mb/download.asp?Model=ALiveNF7G-GLAN&o=All
Question: I have plug two NVIDIA® VGA cards on my motherboard but, I cannot find the Enable SLI option in NVIDIA® Control panel?(9/3/2009) Answer: Following steps as below may help you to solve this issue.
1. If your motherboard has the SLI/XFire switch card, please put the SLI/XFire Switch card to 8x/8x, if there is no switch card on your motherboard, please skip this step.
2. Remove the graphics card from the PCI-E 1 slot.
3. Restart Windows.
4. Install the driver for the graphics card (again).
5. Put the VGA card back into the PCI-E 1 slot, and put the SLI bridge on.
6. Activate SLI function by NVIDIA® control panel.
Question: Why I cannot hear audio playback under Windows® XP when I connect HDMI cable with ION330?(9/3/2009) Answer: Some suggestions as below may solve the issue,
1. Please re-install your Windows® XP and install required driver in such order :
a. HD Audio Driver and Application(VIA® HD Audio driver)
b. Onboard HDMI HD driver (NVIDIA® HDMI driver)
c. All in 1 driver.
2. Refering to the attached picture, please install a display driver in support CD -> Others -> Display -> XP32_185.66 -> Setup.exe
3. Please check your VGA driver version has been update to 6.14.11.8576 by device management.
4. Since when ever you plugged the rear speaker to ION330, the sound playback would AUTOMATICALLY set to "HD Audio Rear Output", therefore, during the test, please ONLY connect HDMI to the TV, and make sure the sound playback is set to "NVIDIA® HD Audio"
Question: ION330 support Dolby Digital 5.1 or DTS 5.1?(9/3/2009) Answer: ION330 can support Dolby Digital 5.1, DTS 5.1 and LPCM 7.1 only under Windows® Vista™ or later version.
Please refer to below steps to setting your system.
1. Please update the HOTFIX: KB959458 or update your Vista Service Package to SP2.
Hotfix download link: http://support.microsoft.com/kb/959458
2. Install the drivers in the order listed as below
a. VIA® HD Audio Driver 7100d
b. NVIDIA® HD Audio driver 1.0.0.51
c. NVIDIA® nForce All in 1 v20.14
3. Install a proper AP, we used PowerDVD 9.0 for tests here.
4. Enter Control Panel -> Sound -> Configure to choose Stereo, 5.1.
5. Enter Control Panel -> Sound -> Properties to set the sampling rate, Max Fs. for Dolby-Digital DTS is 48 KHz.
6. RIGHT CLICK in PowerDVD -> Settings -> Audio
a. Speaker Environment -> Use HDMI (Current Vista Setting)
b. Output Mode -> Non-Decoded DD/DTS to external device.
7. RIGHT CLICK in PowerDVD -> Settings -> Video. Enable Hardware Acceleration
8. As you can see in the picture below, the audio output is Dolby Digital 5.1.
*If you want to output DTS 5.1, please select it in audio menu of DVD.
*For your information, the source of the test is a DVD which supports both DD5.1 and DTS 5.1.
Question: With ION330, Under Windows® XP, I can not wake up system from S3 and S4 by USB keyboard mouse, why?(8/11/2009) Answer: Please refer to the steps as below to solve the issue.
1.Please download a registry from the link as below,
https://download.asrock.com/Drivers/others/NVUSBS3.zip
2.Referring to the picture, please double click on the file NVUSBS3, and click YES.
After the registry is complete, a window may shows up, please press OK and RESTART your computer.
3.Referring to the picture, double click on Keyboard and Mouse in START -> Control Panel.
4.Referring to the picture, move to Hardware tags as 1. and 3., click on Properties as 2. and 4.
5.Referring to the picture, move to Power Management tag as 1. and 3.
Check Allow this device to bring the computer out of standby in BOTH Keyboard and Mouse windows, as 2. and 4.
6.Now it's available for you to bring your computer from S3 and S4 with your USB keyboard and mouse.
Question: I installed Vista x64 sp1 on ALiveNF6G-GLAN, but I cannot shut down my system after I execute the "sysprep" program under operating system. What do I do?(6/25/2009) Answer: Due to the NVIDIA® chipset specification, the HDD driver is requirement, please install the HDD driver during the installation of operating system.
Please refer to below steps to install the HDD driver:
1. Please download the driver and save the driver to floppy disk, USB driver, CD or DVD.
HDD driver download link : https://www.asrock.com/mb/download.asp?Model=NF6-GLAN&s=AM2
2. Click "Load driver" icon at the "Where do you want to install Windows?" stage.
3. Then click "OK"
4. Check the icon and click "Brows"
5. Then choose the driver from the source which you saved.
6. Select the HDD driver and click "Next" to install the driver.
Question: I install ATI 2xxx, 3xxx, 4xxx series PCIE VGA card on the motherboard. After installing all Windows® XP drivers from the motherboard, it still shows an unknown "audio device on the high definition audio bus." message under device manager. What could I try?(1/12/2009) Answer: There is an integrated audio chip in the ATI 2xxx, 3xxx, 4xxxx series graphics cards.
Please install ATI HDMI audio driver.
http://ati.amd.com/support/drivers/xp/hdmiaudio-xp.html
Question: When I create a RAID volume over 2TB capacity, the RAID volume cannot be recognized after installing the RAID driver during XP installation. Why?(1/12/2009) Answer: Due to the operating system limitation, Windows® XP only supports MBR disk format, the MBR disk format cannot support the hard drive capacity over 2TB.
If you want to use over 2TB RAID volume to be your boot disk, below three conditions must be required:
1.Your operating system must be Windows® Vista™ x64 SP1 or Windows® 7 64bit.
2.EFI BIOS.
3.GPT disk format.
Please refer to following link to get more information.
Link:
http://support.microsoft.com/?scid=kb;en-us;946557&x=9&y=7
http://www.microsoft.com/whdc/device/storage/GPT_FAQ.mspx
Question: I have a motherboard with Realtek HD Audio Codec. When I use Windows® XP SP3 or upgrade to Windows® XP SP3, the onboard audio doesn't work. What could I try?(11/27/2008) Answer: Please try the Realtek latest audio driver.
The driver is available from this link: http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false
Question: I use a Samsung SATA optical device (SH-203) on ALiveNF6P-VSTA. How do I get the system to work under Windows® XP properly?(11/27/2008) Answer: Please update NVIDIA® 10.3.0.21IDE driver.
You are able to download the driver from following link.
https://www.asrock.com/mb/download.asp?Model=ALiveNF6P-VSTA
Question: How should I make my SATA HDD working with "Hot Plug" function properly on my ALiveNF6P-VSTA / ALiveNF6G-GLAN / NF6-GLAN motherboard?(10/23/2008) Answer: Under Windows® XP, please install NVIDIA® all in 1 driver ver. 1107 to support Hot plug function. The NVIDIA® all in 1 driver ver.1107 is available at:
https://www.asrock.com/mb/download.asp?Model=AM2NF6G-VSTA&s=AM2
Under Windows® Vista™, please install NVIDIA® all in 1 driver ver 1520 to support hot plug function. The NVIDIA® all in 1 driver ver. 1520 is available at:
https://www.asrock.com/mb/download.asp?Model=N61P-S&s=AM2
Question: I want to use a Phenom CPU with NVIDIA® 7600 and 7800 series AGP VGA card on AM2NF3-VSTA or ALiveDual-eSATA2 under Windows® XP. Is there any point for attention?(10/23/2008) Answer: If you adopt AMD® Phenom™ X4 AM2+ CPU on AM2NF3-VSTA or ALiveDual-eSATA2 with NVIDIA® 7600 and 7800 series AGP VGA card under Windows® XP, please install AGP gart driver 3.77. The AGP gart driver is in NVIDIA® all-in-1 driver package. You are able to download the driver from following link.
https://www.asrock.com/mb/download.asp?Model=AM2NF3-VSTA
https://www.asrock.com/mb/download.asp?Model=ALiveDual-eSATA2&s=AM2
Question: My motherboard is with NVIDIA® Geforce 7050/6150/6100 chipset. I use the VGA driver 175.19 from NVIDA website under Windows® XP SP1. After installing the driver, I get 640X480 4bit color under Windows® XP. But using the driver from your support CD, it has no problem.(7/31/2008) Answer: We recommend using the driver provided by ASRock. We tested it on our products to make sure it has the best compatibility and stability. If you still want to use the VGA drivers from NVIDIA® website, please update to Windows® XP service pack 2. It is able to solve this problem.
Question: I install more than 2GB system memory on my system. When I run the "Sound Recorder" under Windows® XP, it always shows the following error message. What's wrong?
(7/31/2008) Answer: This is the limitation of Windows® XP. Please refer to the Microsoft® Knowledge Base for details: http://support.microsoft.com/kb/284893
Question: When installing NVIDIA GeForce 8400/8500 series PCIE VGA card on K10N78hSLI-WiFi / K10N78hSLI-1394 / K10N78hSLI-GLAN under Windows® XP/ XP 64-bit, I can not get full system memory. Besides, system shows two display adapters in the Device Manager. What can I do?
(6/26/2008) Answer: While system boot up, please press "F2" to enter BIOS set up screen. Please go into BIOS setup and set "Hybrid SLI" option to [Disabled] in BIOS>Advanced>Chipset Configuration.
Question: When I install Realtek HD Audio driver, I found the system shows below error message. What can I do?
(6/26/2008) Answer: Please refer to below steps to reinstall Realtek HD Audio driver:
1.Enter into "Add or Remove Programs" and remove "Realtek High Definition Audio Driver"
2.Disable all "Microsoft® UAA Bus Driver for High Definition Audio" in Device Manager first
3.Then uninstall all "Microsoft® UAA Bus Driver for High Definition Audio" from the system.
4.Reboot system
5.Reinstall "Realtek HD Audio driver" from Motherboard Support CD.
If you still meet this problem, please reinstall fresh Windows® system.
Question: My motherboard is ALiveNF6P-VSTA / ALiveNF6G-VSTA (MCP61 chipset). I'm encountering some problems with SATA HDD when installing the drivers of the motherboard under Windows® Vista™. What should I do?(4/28/2008) Answer: Please refer to below suggestions.
If you want to install the Windows® Vista™ with non-RAID mode:
Install the SATA driver v998 from support CD during the installation of Windows® Vista™.
The driver path in support CD is
Support CD/Drivers/ SATA2/ nVIDIA/ Vista64_Vista(112)/ IDE/ WinVista/ sata_ide.
Step1:
Step2:
Step3:
You can also download the SATA driver v998 from ASRock website and save it to a floppy diskette, USB flash drive or CD/DVD disk.
Then install the SATA driver v998 from floppy diskette, USB flash drive or CD/DVD disk during the installation of Windows® Vista™.
If you want to install the Windows® Vista™ with RAID mode:
Please refer to the NVIDIA RAID installation guide.
https://download.asrock.com/Manual/raid/ALiveNF6P-VSTA/English.pdf
Question: When I install 4GB or more memory on Penryn1600SLi-110dB, I found it became unstable under Windows® Vista™ 64-bit. What should I do?(3/24/2008) Answer: Please refer to following steps to install Microsoft® Vista Hot Fix KB929777 to fix this problem.
Only install 2GB memory to the motherboard first.
Install Microsoft® Vista Hot Fix KB929777
Microsoft® Hot Fix KB929777 is available at: http://support.microsoft.com/kb/929777/en-us
After the Hot Fix installation is completed, please restart the Windows® Vista™ 64-bit system.
Shutdown the system and install 4GB memories back to the motherboard.
Question: I'm using 4GB system memory with Windows® Vista™ 64bit and ATi VGA card on ALiveXfire-eSATA2, I'm not able to boot into or install Windows® Vista™ 64 bit. With 3GB or less system memory, it has no problem. Is there a solution for this problem?(2/14/2008) Answer: This is a known issue of Windows® Vista™ 64 bit. Please install the following two hotfixes from Microsoft. It will solve this problem.
http://support.microsoft.com/kb/938194
http://support.microsoft.com/kb/938979
Please install the Hotfixes according to the following steps:
1.Boot into Windows® Vista™ 64bit with less than3GB system memory.
(If you are not able to finish installing Windows® Vista™ 64bit, please install Windows® Vista™ with less than 3GB system memory)
2.Install the first hotfix, reboot, and then install the second.
3.Reboot the system and let system go into Windows® Vista™ 64bit.
4.Shut down the computer. And then install the Memory back.
Question: When I install AMD® Phenom CPU on ALiveNF6G-VSTA, I found Windows® Vista™ shows yellow " ! " mark on PCI Express standard Root Port in Device Manager. What do I solve it?(1/14/2008) Answer: Please kindly update BIOS P2.20 or later for ALiveNF6G-VSTA to solve the problem.
BIOS Download: https://www.asrock.com/mb/download.asp?Model=ALiveNF6G-VSTA#bios
Question: When using SATA Optical drive under Windows® 2000, I found the transfer speed of my SATA Optical drive is abnormal. Can you help?(1/14/2008) Answer: It is because the default setting of Windows® 2000 will set Transfer Mode as PIO mode for SATA Optical drive, it is Windows® 2000 behavior. Please manually set the "Current Transfer Mode" to "Ultra DMA Mode" for SATA Optical drive in Device Manager.
Question: I can not access my SATA ODD drives (such like: LG BD/HD Player GGC-H20L, Pioneer BDC-SB20K, Pioneer DVR-212BK…) on ALiveNF7G-HDReady under Vista™. What can I do?(1/14/2008) Answer: Please refer to below steps to run these SATA ODD drives with AHCI mode.
1. Please set AHCI Mode in BIOS setting (-> BIOS -> Advanced -> IDE Configuration -> SATA Operation Mode -> AHCI Mode).
2. Reinstall Windows® Vista™ with AHCI Mode.
3. After Windows® Vista™ installation, please re-install all drivers and software.
Question: I'm using the AMD® AM2 Athlon 64X2 5000+ Black Edition CPU. The ratio of this CPU is unlocked. I would like to overclock it by adjusting the ratio. But after adjust the CPU ratio in BIOS and boot into the Windows, the ratio of this CPU does not change. What should I do?(12/19/2007) Answer: Actually, it is AMD® CPU driver's behavior. To perform overclocking please disable the "Cool 'n' Quiet" function in BIOS-> Advanced-> CPU Configuration-> Cool'n'Quiet. Please refer to the following picture.
Question: If I use a Phenom CPU on ALiveNF7G-HD720p, I am not able to change resolutions of onboard VGA over 1088x612(32bit color) under Windows® XP. How do I solve this?(12/19/2007) Answer: Please update VGA driver to version 163.86. The driver 163.86 is available from ASRock Web Site.
https://www.asrock.com/mb/download.asp?Model=ALiveNF7G-HD720p%20R3.0
Question: I'm using NVIDIA® AGP card under Windows® Vista™ on my 775Dual-VSTA / 4CoreDual-VSTA / 4CoreDual-SATA2. When I rate the computer's performance, the screen suddenly becomes abnormal. Why?(11/5/2007) Answer: The problem happens with newer NVIDIA® VGA driver version 1xx.xx (i.e. 163.69) Please change your NVIDIA® driver to older version 9x.xx (i.e. 97.19) to solve this problem.
Question: I'm using 4 GB system memory under Windows® XP Professional x64 Edition. Why can't I enable hibernation in the Power Option of Control Panel? It does not have hibernation tab in it!(11/5/2007) Answer: Windows® XP Professional x64 Edition does not support hibernation with more than 4GB system memory. Please refer to the Microsoft® Knowledge Base for details: http://support.microsoft.com/kb/888575
Question: Does onboard VGA of ALiveNF7G-HDReady / ALiveNF7G-HD720p support resolution 1600x1200 through DVI output?(10/2/2007) Answer: Yes, please update onboard VGA driver to 162.22 for Windows® Vista™ 32-bit / Vista™ 64-bit and 163.51 for Windows® XP / 2000. The drivers are available from following link.
https://www.asrock.com/mb/download.asp?Model=ALiveNF7G-HDready
https://www.asrock.com/mb/download.asp?Model=ALiveNF7G-HD720p%20R3.0
Question: I want to install Windows® Vista™ 32-bit / Vista™ 64-bit OS on AM2NF3-VSTA / ALiveDual-eSATA2. Is there any point for attention?(10/2/2007) Answer: If you plan to install Windows® Vista™ 32-bit / Vista™ 64-bit OS on this motherboard, please read below instructions and limitation carefully. For Windows® 2000 / XP / XP 64-bit OS, there is no such limitation.
https://www.asrock.com/mb/note/AM2NF3-VSTA.html
Question: I install Windows® Vista™/Vista™ 64bit on 4Core1333-FullHD / ALiveXFire-eSATA2 with AHCI/RAID mode. After installing the ATI Catalyst VGA driver which downloads from ATI website, the system will become abnormal while resume from Sleep or Hibernate. Is there any way to fix the problem?(9/10/2007) Answer: If you meet this symptom, please kindly reinstall "ATI All in 1 Driver" from Motherboard Support CD. Or download the "ATI All in 1 Driver" from ASRock website. ( https://www.asrock.com/support/download.asp )
Question: I am using a 4 / 6 / 7.1 channels speaker on AM2NF3-VSTA. Why do only 2 channels work under Windows® Vista™?(8/3/2007) Answer: 1. Please install Vista audio driver. The driver is available from ASRock Web Site.
https://www.asrock.com/mb/download.asp?Model=AM2NF3-VSTA
2. To have the 4/ 6/ 8 channels speaker work normally, it needs to do some settings in Windows® Vista™. Please refer to following steps.
(1)Please double click the "CM6501 Sound Configuration" icon at the Taskbar.
(2)Set the System Input as "2 CH".
(3)Set the Analog Output as corresponding channels that you have.
Question: I am using the onboard VGA of A780FullDisplayPort or ATi Radeon HD 2xxx/3xxx series PCIE card. Every time I run the 3DMARK or PCMARK, it always freezes during the splash-screen. It does not work at all. How do I fix it?(8/3/2007) Answer: This is a compatibility issue of ATi Radeon HD 2xxx/3xxx PCIE card and 3DMARK/ PCMARK program.
Futuremark provides 2 solutions for this issue as follows. Solution 1: Add the command line –nosysteminfo into the target of 3DMARK / PCMARK's shortcut.
Solution 2: Rename the "Direcpll.dll" file to something else. (Found in C:\WINDOWS\system32\Futuremark\MSC\Direcpll.dll)
The link of Futuremark FAQ:
http://service.futuremark.com/support/search.jsp?categoryid=14&search=1
Question: ALiveNF7G-HD720P/ALiveNF7G-HDready support HDMI output?(6/25/2007) Answer: Yes, ALiveNF7G-HD720P/ALiveNF7G-HDready supports HDMI output.
However, a DVI to HDMI cable or adapter is required.
DVI to HDMI cable
DVI to HDMI Connector
Besides the DVI to HDMI cable/adapter, please also do the following settings in BIOS SETUP and Windows® Vista™/Vista 64-bit:
1.In BIOS SETUP, go to "Advanced"->"Chipset Configuration", and set the option "Onboard HDMI HD Audio" to [Auto].
2.Under Windows® Vista™/Vista 64-bit, go to "Sound" settings and select the Digital Output Device (SPDIF) as a playback device.
You can find more detail information in user manual page 13:
Question: I have a motherboard with Realtek HD audio codec. After resume Windows® Vista™ from sleep or from hibernation, the high definition audio device may no longer work. How do I solve this?(4/25/2007) Answer: This is caused by Microsoft. It can be solved by installing the Microsoft® Hot fix. Please refer to the Microsoft® Knowledge Base: http://support.microsoft.com/kb/929685/en-us
Question: I'm using Windows® Vista™. I just installed a new VGA card, but the screen gets abnormal display. Is there anything I should do?(4/20/2007) Answer: After you install a new hardware device (especially VGA card) under Windows® Vista™, we suggest re-rating your system (refer to the following steps). It may be able to solve the problem.
1.Go to Start > Control Panel > System and Maintenance> Performance Information and Tool
2.You will see the above screen. Press "Refresh Now" to re-rate your system.
Question: My onboard audio is Realtek HD audio. In the Windows® Vista™, I can't use Sound Recorder to record the audio. What should I do?(3/19/2007) Answer: Please refer to below steps to set the audio device.
1.Install Realtek HD Audio driver from motherboard Support CD. Or download the Realtek HD audio driver from ASRock website.
https://www.asrock.com/support/Download.asp
2.Plug in your recording devices (Microphone or other devices) to the Line-in port (or Microphone port), and then the recording device will show up "Line In" (or "Microphone") icon. Please kindly refer to below image. (Control Panel > Sound > Recording)
*Before plug in the recording devices:
Question: If the MIDI/GAME port is enabled in the BIOS setup, the device manager will show yellow "!" under Windows® Vista™. Why?(3/19/2007) Answer: Microsoft® had removed the support for MIDI/GAME port under Windows® Vista™. Please kindly refer to below Q&A No.4:
http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=2319740&SiteID=17
Question: How do I enable Windows® Aero feature in my Windows® Vista™ Premium system?(2/15/2007) Answer: First, your hardware must meet the requirements of the Windows® Vista™ Premium system. If not, you may not enable Windows® Aero.
Windows® Vista™ Premium system - Hardware Minimum Requirements
Item
Requirements
CPU
x86-compatible 32-bit CPU or x64-compatible 64-bit CPU
Memory
512MB Single Channel (Premium, Discrete models) 512MB x 2 Dual Channel (Premium, embedded models)
VGA
DirectX9.0 (with WDDM Driver) with 128bit VGA memory (Premium)
Audio
UAA Audio (HD Audio, USB Audio and IEEE1394 Audio) (Premium or Basic depends on Codec Vista logo level)
Second, please kindly refer to below steps to enable Windows® Aero feature:
1.Press right button of mouse at Desktop and click "Personalize".
2.Enter into "Windows® Color and Appearance" setting
3.Refer to below image to enter "Open classic appearance properties for more color options" setting.
Question: I would like to use the analog CD-in function in Windows® Vista™. But the "Analog" item of Playback and Rip can not be selected in Windows® Vista™. It was gray. Why? (Here is the screenshot.)
(1/16/2007) Answer: Windows® Vista™ operating system does not support the analog CD-in. The output of CD/DVD-ROM playback will be digital only.
Question: When my computer is in standby mode, I can not resume from USB devices. Can you help?(1/16/2007) Answer: This is due to the design of Windows® XP system. You may refer to the Microsoft® Knowledge Base:
http://support.microsoft.com/kb/841858
If you want to resume from USB devices, such as USB mouse, remote control, you may directly install the registry file below:
https://www.asrock.com/support/download/ResumeUSB.ZIP and then restart your computer.
Question: I connected ALiveNF6G-DVI with DVI card to a DVI monitor. When system resumed from standby mode under Windows® Vista™, I got black screen on the monitor. How can I solve this?(12/19/2006) Answer: Please refer following steps to disable "Hybrid Sleep" under Windows® Vista™.
Step1: Please click "Control Panel".
Step2: Click "System and Maintenance".
Step3: Click "Power Options"
Step4: Click "Change plan settings" of "Balance"
Step5: Click "Change advanced power settings.
Step6: Click "sleep".
Set "Allow hybrid sleep" to off.
Solution2.
Or please refer following steps to re-write MAC address under Windows® Vista™.
Step1: Check MAC address.
When system boot up, press "F2" to enter BIOS setting.
Boot-> "Boot settings Configuration" -> set "Boot From Onboard LAN" to "enable".
Press "F10". System will restart.
Please "F11" and select "NVIDIA Boot Agent".
Then you will see MAC address, pls. record it with no space for later usage.
Step2: Boot system into Window Vista
Right click "Computer" and click "Properties"
Step3:
Click "Device Manager"
Step4:
Click "Continue"
Step5.
Right click "Networking Controller" and click "Properties".
Step6:
Choose "Network Address" in "Advanced " folder.
Write "MAC Address" which got from step1 into Value item.
Then click "OK".
Question: My system is based on 775Dual-VSTA / ALiveSATA2-GLAN / AM2V890-VSTA with Windows® XP / Windows® 2000 operating system. After updating to the latest BIOS, I found two issues.
1.I can't find the "HD Audio Driver and Application" link in the menu of support CD.
2.There is a yellow exclamation mark in Device Manager.
What could I do?(9/19/2006) Answer: 1.If your CD is IVD12/ IVD12b (775Dual-VSTA), AV890-10 (ALiveSATA2-GLAN) or AV31/ AV31b (AM2V890-VSTA), you will get the issue.
Please execute the "Setup.exe" file from following directory of support CD.
775Dual-VISTA-> IVD12
CD\Drivers\Audio\REALTEK\MCE_XP_2K (R1.36)\
775Dual-VISTA->IVD12b
CD\Drivers\Audio/ REALTEK\MCE_XP_2K (R1.41)\
ALiveSATA2-GLAN -> AV890-10
CD\Drivers\Audio\REALTEK\MCE_XP_2K (R1.39)\
AM2V890-VSTA -> AV31/ AV31b
CD\Drivers\Audio\REALTEK\MCE_XP_2K (R1.39)\
2:The yellow exclamation mark in Device Manager is unnecessary. It will not affect the system at all. Please follow below steps to remove it.
Right-click "My Computer" on your desktop, and click "Properties".
Select "Hardware", and click "Device Manager".
In "Device Manager", double-click the option "System Devices". You will find "VIA® Standard PCI to PCIE Bridge" item with a yellow exclamation mark.
Right-click "VIA® Standard PCI to PCIE Bridge", and select "Uninstall". Confirm your choice by clicking "OK".
After a few seconds, click "Scan for hardware changes" icon on the top.
Question: I'm using the Core 2 Duo E6XXX CPU and DDRII 533/667 RAM on 775Dual-VSTA motherboard. But the system is very unstable. Sometimes it gets blue screen or fail when installing the Windows® XP or some applications. How do I fix this problem?(9/19/2006) Answer: Please refer to following steps to fix this problem.
Please set the "DRAM Frequency" as "[333MHz (DDRII 667)]" in BIOS setup if you use DDRII 667 RAM. (BIOS/ Advanced/ Chipset Configuration/ DRAM Frequency)
Please enable the "Flexibility Option" in BIOS setup if you use DDRII 533 RAM. (BIOS/ Advanced/ Chipset Configuration/ Flexibility Option)
If the problem still remains, please update the BIOS to P1.80 or later version.
https://www.asrock.com/mb/download.asp?Model=775Dual-VSTA#bios
Question: My motherboard is AM2XLI-eSATA2. How do I install Windows® XP on SATA HDD in AHCI mode?(8/18/2006) Answer: You need to make a SATA driver diskette before you start the OS installation. Please refer to the following steps:
Enter "SATA Operation Mode" in BIOS setup to set the option to [RAID].
Insert the ASRock Support CD into your optical drive to boot your system.
During POST at the beginning of system boot-up, press key, and then a window for boot devices selection appears. Please select CDROM as the boot device.
When you see the message on the screen, "Do you want to generate Serial ATA driver diskette [YN]?", press .
Then you will see these messages, Please insert a diskette into the floppy drive.
WARNING! Formatting the floppy diskette will lose ALL data in it!
Start to format and copy files [YN]?
Please insert a floppy diskette into the floppy drive, and press .
The system will start to format the floppy diskette and copy SATA drivers into the floppy diskette.
Restart and enter "SATA Operation Mode" in BIOS setup to set the option to [AHCI].
At the beginning of Windows® setup, press F6 to install a third-party SCSI or RAID driver. When prompted, insert a floppy disk containing the ULi® RAID driver. After reading the floppy disk, the driver will be presented. Select the driver to install according to the mode you choose and the OS you install.
Question: When I use Maxtor Diamond Max 17 SATAII HDD to install Windows® XP on 775i65GV / 775i65G / P4i65G / ConRoe865PE / ConRoe865GV, the first screen of Windows® XP installation takes long time and system hang up at partition HDD stage. What could I do?(8/18/2006) Answer: You could refer to the following steps for try.
1. Enter the BIOS and Load BIOS default setting (F9).
2. Disable "Spread Spectrum" option. BIOS -> Advanced -> CPU configuration -> Spread Spectrum -> Disable.
3. Save changes and Exit BIOS (F10).
Question: I'm using a SATA HDD. My computer was running fine. But one day I turn on my computer, it keeps restarting itself after Windows® Logo page (at startup). Do you have any idea what possibility causes this?(7/21/2006) Answer: This may be that your system was installed in IDE (or non-RAID) mode. But now it is set to RAID (AHCI) Mode. Please try to set it back to the IDE (non-RAID) mode in the BIOS>Advanced>IDE Configuration.
Here are some examples, please refer to the user manual for details.
Question: How do I enable Intel® Matrix Storage Manager on 775XFire-eSATA2 and 775XFire-RAID?(4/21/2006) Answer: In order to enable Intel® Matrix Storage Manager, please refer to the following steps:
Enter into BIOS to set your SATA hard disk in AHCI mode or RAID mode.
(BIOS->Advance->IDE Configuration ->Configure SATA as-> [ AHCI or RAID] )
Make a SATA driver diskette with support CD before installing your system.
Please press "F6" to load Intel® SATA driver during operating system setup.
Please refer to Setting Up a "RAID Ready" System of User Manual of Support CD. (...\Information\Manual\User\)
Install the SATA2 Driver from support CD after the installation of Windows® 2000 / Windows® XP / Windows® XP 64-bit OS.
Question: I am installing the Windows® 98SE on my P4i65GV/ 775i65GV motherboard. After I installed the "Intel® VGA Drivers" from the support CD and restarted the system, the system shows that it cannot find the "ikch8xx.cat" and "isb8xx.cat" files. What should I do?(3/20/2006) Answer: Actually, the "ikch8xx.cat" and "isb8xx.cat" files are not necessary under Windows® 98SE. So you can skip it to continue the installation of motherboard drivers. It will not influence the functions of your system. If you want to install the two files completely, please put the support CD into your CD/DVD ROM and refer to the path:
\drivers\VGA\win98_me\Win9X.
Question: My motherboard is 775XFire-RAID, its SATA controller is in Intel® ICH6R. But when I install windows 2000/XP and press F6 to load the SATA driver diskette, I cannot see the items for ICH6R. What should I do?(3/20/2006) Answer: Please press "↓" to expend the menu. The items of ICH6R are under the items of ICH7R. Please choose RAID or AHCI that correspond with the item "Configure SATA as" in BIOS settings.
Question: What's the requirement for High Definition Audio to work under Windows® XP 64bit?(2/17/2006) Answer: For normal working of High Definition Audio under Windows® XP 64bit, there is a hotfix file provided by Microsoft. Please install the hotfix before installing the audio driver. Otherwise, the audio driver may not be installed successfully.
Please click the link to download the hotfix file:
http://support.microsoft.com/?kbid=901105
Question: I have installed total 4GB memory on my motherboard. However, it can only recognize around 3GB or less. How should I do to recognize 4GB totally?(2/17/2006) Answer: Please refer the description Q4 of Q&A-20.
https://www.asrock.com/support/QA/TSDQA-20.pdf
This limitation applies to most chipsets & Windows® XP 32-bit version operating system.
If you want to get 4GB memory for your system, below two conditions must be required:
1. The memory controller which supports memory hole(memory remap) functionality is used. The latest chipsets like Intel® new chipset, or other chipsets and AMD® K8 CPU architecture can support the memory hole(memory remap) function.
2. Windows® XP Pro X64 Ed. (64-bit) or other OS which can address more than 4GB memory.
http://www.intel.com/support/motherboards/server/sb/cs-016594.htm
Question: If I use AC'97 front audio panel with, how do I connect to the High Definition Audio header on the motherboard and get front audio work?(2/17/2006) Answer: If you use AC'97 audio panel, please install it to the front panel audio header as below:
A. Connect Mic_IN (MIC) to MIC2_L.
B. Connect Audio_R (RIN) to OUT2_R and Audio_L (LIN) to OUT2_L.
C. Connect Ground (GND) to Ground (GND).
D. MIC_RET and OUT_RET are for HD audio panel only. You don't need to connect them for AC'97 audio panel.
E. Enter BIOS Setup Utility. Enter Advanced Settings, and then select Chipset Configuration. Set the Front Panel Control option from [Auto] to [Enabled]. For Windows® XP
F. Enter Windows® system. Click the icon on the lower right hand taskbar to enter Realtek HD Audio Manager. Click "Audio I/O", select "Connector Settings", choose "Disable front panel jack detection", and save the change by clicking "OK".
For Windows® Vista™
F. Enter Windows® system, 1: Double click the icon on the lower right hand taskbar to enter Realtek HD Audio Manager. 2: Click the "Folder" icon at the top-right corner. 3. Check "Disable front panel jack detection". 4. Click "OK".
(Please refer to the following picture)
G. To activate the front mic: For Windows® XP:
Please select the Front Mic as default record device in No. 1.
If you want to hear your voice through Front Mic, please deselect "Mute" in No. 2 For Windows® Vista™:
1.Go to the "FrontMic" Tab in the Realtek Control panel.
Click "Set Default Device" to make the Front Mic as the default record device.
Question: I use a Samsung HD080HJ (P80SD) 80GB SATA II HDD on K8Upgrade-NF3. After installing Nvidia all in one driver from the support CD, it takes a little bit long time to boot into Windows® XP. How could I solve this problem?(1/16/2006) Answer: Please follow below steps to update Nvidia IDE driver:
1. Under Windows® XP, please go to "Control panel" and choose "Add/Remove program" to remove the Nvidia IDE driver.
2. Please download the new Nvidia IDE driver from https://download.asrock.com/Drivers/Special/NVIDIA_4.84IDE.zip
3. After driver download is completed, please install the new IDE driver for your system.
Question: After installing Windows® XP x64 Edition, I see an "Unsupported Standard Game Port" in device manager. And there is no exclamation mark or error message. Why?(1/16/2006) Answer: Microsoft® does not support game port in Windows® XP x64 Edition. If you want to use a joy pad or joystick in Windows® XP x64 Edition, please use an USB one.
Question: I installed Windows XP x64 Edition on a system which is built by an Intel EM64T CPU and 4 GB memory on 775i915P-SATA2 / 775i65PE / 775V88+ / 775V88. Windows reports system memory about 3.0 - 3.5 GB. Why?(12/19/2005) Answer: Although the CPU and Operating system supports 64 bit addressing, Intel 915P, 865PE and VIA PT880 chipsets does not support remapping function. The missing memory addresses are reserved for PCI I/O space, AGP aperture mapping space, and other onboard device I/O space. Although the chipset datasheet may claim memory support up to 4 GB, the system actually only reports about 3.0 - 3.5 GB with four 1 GB DDR memory modules.
Question: I installed a Windows XP operating system for 775Twins-HDTV in my SATA HDD. I want to duplicate my SATA HDD to another new SATA HDD by using GHOST program. After finished, the new duplicated SATA HDD cannot boot up. What should I do?(11/18/2005) Answer: We recommend you to install Windows XP on your original SATA HDD again and install the SATA drivers at the beginning of Windows XP installation. Please refer to the following steps:
Step 1: Please go to BIOS to disable the "ATA Combination Mode", or you can reserve it as default value. (BIOS/ Advanced/ IDE Configuration/ ATA Combination Mode/ Disabled)
Step 2: Please press "F6" to install SATA drivers at the beginning of the Windows XP installation.
Step 3: Install the SATA drivers. (Please make a SATA Driver Diskette at first. Please refer to the 775Twins-HDTV user manual page 25.)
Step 4: Start to install the operating system.
Step 5: After finished the Windows XP installation, we recommend you to install the SATA driver from support CD.
Step 6: Now, you can start to duplicate the HDD by using GHOST program.
Question: My motherboard is P4VM800/ 775VM800/ P4V88+/ 775V88+/ P4Dual-880Pro/ 775Dual-880Pro/ K8Upgrade-VM800. I used it with SATA hard drive with RAID condition under Windows XP. If I log on with a limited user account, the system will show an error (see below picture), what should I do?
(8/24/2005) Answer: Please refer to our download site to download the latest VIA RAID driver. This new released driver can solve this problem.
P4VM800: https://www.asrock.com/support/download.asp?Model=P4VM800
775VM800: https://www.asrock.com/support/download.asp?Model=775VM800
P4V88+: https://www.asrock.com/support/download.asp?Model=P4V88%2b
775V88+: https://www.asrock.com/support/download.asp?Model=775V88%2b
P4Dual-880Pro: https://www.asrock.com/support/download.asp?Model=P4Dual-880Pro
775Dual-880Pro: https://www.asrock.com/support/download.asp?Model=775Dual-880Pro
K8Upgrade-VM800: https://www.asrock.com/support/download.asp?Model=K8Upgrade-VM800
Question: I use PCI Express VGA card on my ASRock motherboard. My operation system is Windows 98SE / ME. In "Device Manager", there are two "Display Adapter Controllers" in "Display Adapters" option. What should I do?(7/15/2005) Answer: Please follow the below steps to install PCIE VGA card driver.
a. Please enter "Device Manager" and you will see "Standard Display Adapter (VGA) and "Standard PCI Graphics Adapter (VGA)" in the "Display Adapters" option.
b. Please Choose "Standard Display Adapter (VGA)" and right-click "Remove".
c. After removing the device, please reboot your system. Then, you will only see "Standard Display Adapter (VGA)" in "Display Adapter" option.
d. Please start to install your PCIE VGA card driver.
Question: I would like to use a big capacity Hard Disk on ASRock motherboard. I wonder how large of capacity can ASRock motherboard support at most?(6/23/2005) Answer: ASRock motherboards support 48-bit LBA mode hard drive. At present, ASRock motherboards have no limitation for the capacity of Hard Disk, so you can use over 127GB or 137GB Hard Disk on them.
If you want to get a full capacity under Windows XP/2000, please make sure that your operating system can support 48-bit LBA mode. Please refer to the following link:
https://www.asrock.com/support/QA/TSDQA-01.pdf
Question: I am a K8Upgrade-VM800 / P4VM8 / 775VM8 / P4V88+ / 775V88+ user. I found that a new option "SATA Operation Mode" was added in the latest production BIOS. What is the option for? How should I set it?(5/15/2005) Answer: The "SATA Operation Mode" provides two choices to install OS on the SATA hard disk.
There are two options for "SATA Operation Mode": RAID (Default) and non-RAID.
a. When choosing "RAID" mode, you have to create a SATA floppy image diskette by the support CD and press "F6" to install SATA driver at the beginning of Windows XP/2000 installation.
If you want to install Windows XP/2000 on the SATA hard disk and also want to use RAID function, please set the option to "RAID".
If you want to install Windows 98SE/Me on the SATA hard disk, please set the option to "RAID".
b. When choosing "non-RAID" mode, it is not necessary to create a SATA floppy image diskette by the support CD nor press "F6" to install SATA driver at the beginning of Windows XP/2000 installation.
It is also convenient for users who do not have floppy drive.
If you want to install Windows XP/2000 on the SATA hard disk but do not want to use RAID function, please set the option to "non-RAID".
Question: I am going to use K8 Combo-Z / 939A8X-M / K8Upgrade-1689 / K8A8X-M to build up my system. I found that there is a new option "SATA Operation Mode" was added in the latest production BIOS. What is the option for? How should I set it?(5/15/2005) Answer: The "SATA Operation Mode" provides two choices to install OS on the SATA hard disk.
There are two options for "SATA Operation Mode": RAID (Default) and non-RAID.
a. When choosing "RAID" mode, you have to create a SATA floppy image diskette by the support CD and press "F6" to install SATA driver at the beginning of Windows XP/2000 installation.
If you want to install Windows XP/2000 on the SATA hard disk and also want to use RAID function, please set the option to "RAID".
If you want to install Windows 98SE/ME on the SATA hard disk, please set the option to "RAID". Please also install the latest LAN driver (3.10a or newer version) for your new system.
b. When choosing "non-RAID" mode, it is not necessary to create a SATA floppy image diskette by the support CD nor press "F6" to install SATA driver at the beginning of Windows XP/2000 installation.
It is also convenient for users who do not have floppy drive.
If you want to install Windows XP/2000 on the SATA hard disk but do not want to use RAID function, please set the option to "non-RAID".
Question: My Windows® 98SE / ME system is built by K8 Combo-Z / 939A8X-M / K8Upgrade-1689 / K8A8X-M. I found the latest released BIOS which was added a new option-SATA Operation Mode. Can I use the BIOS for my system?(5/15/2005) Answer: Before flashing to the latest BIOS, please update your LAN driver to the latest one (3.10a or newer version). Please refer to our download site to find the latest LAN driver.
https://www.asrock.com/support/download.asp
Question: I use a PCI VGA card with onboard VGA of K8Upgrad-VM800 for dual monitors under Windows XP. After updating to Service Pack 2, the function of dual monitors does not work. What should I do? (4/8/2005) Answer: After updating to Windows XP Service Pack 2, if you want to use the function of dual monitors, please re-install onboard VGA driver. It will solve the problem.
Question: My motherboard is Intel 915GL chipset based. After I installed Intel VGA driver 14.10, the screen became black when entering into Windows 2000/XP. What should I do?(4/8/2005) Answer: Intel newer VGA driver 14.11 may solve this problem.
When booting up, please press F8 to enter OS with safe mode and uninstall VGA driver 14.10.
Please refer to Intel website to download VGA driver 14.11 and install it.
http://downloadfinder.intel.com/scripts-df/Detail_Desc.asp?agr=N&ProductID=1765&DwnldID=8543
Question: When I use a Maxtor 250GB hard drive on my ASRock motherboards, the operating system Windows® 2000 or XP only recognizes 128 GB or 137GB. How should I fix this problem?(3/21/2005) Answer: Please download "Maxtor Big Drive Enabler" from Maxtor website: http://www.seagate.com/ww/v/index.jsp?locale=en-US&name=Maxtor_Big_Drive_Enabler&vgnextoid=535d8b9c4a8ff010VgnVCM100000dd04090aRCRD to fix the problem.
Question: I want to install onboard audio driver on my P4i45GV. However, when I executed the "Autorun" program of the support CD, I couldn't find the C-Media audio driver item in the menu. What should I do?(3/21/2005) Answer: Due to the wrong description of "AUTORUN" program of support CD for P4i45GV, you will not see "C-Media audio driver and application" item on "AUTORUN" menu under Windows XP. Although you cannot see the item, you still can install audio driver by clicking the "Serial ATA Driver" item. The wrong versions of support CD are II33c and II33d. Please refer the following picture to install the driver from support CD.
Please click "Serial ATA Driver" item to install C-Media audio diver.
Question: When I plug a PCI graphics card on P4VM8, it is not able to run dual monitors with onboard VGA under Windows XP. How do I solve it?(2/18/2005) Answer: If you want to use dual monitors with both PCI graphic card and onboard VGA on P4VM8 under Windows XP, please update to Windows XP service pack 2.
Question: My OS is Windows XP (or Windows 2000), and I have installed XP Service Pack 1 (Windows 2000 Service Pack 4). But when I use USB 2.0 devices, it will show "High-Speed devices is attached to a non-Hi-Speed port". How can I use USB 2.0 devices?(10/15/2004) Answer: Please go to "device manager" to check if the driver was installed properly. If not, please do the following steps.
1.Right click the exclamation mark device and choose properties.
2.Click "update driver".
3.Choose "Install the software automatically"
4.Then it will find the device. Please click finish.
Question: When I install Windows XP with SATA HDD on K8 Combo-Z, I found driver logo warning messages during installation. What should I do?(10/15/2004) Answer: You will see these kinds of warning messages (refer to the following picture) twice during Windows XP installation.
When you see the warning messages, please select "Yes" for both.
Question: After updating Windows XP to service pack 2, some benchmark or programs may not work properly. What's going on?(9/14/2004) Answer: Currently, Windows XP service pack 2 is causing some incompatible issue. For incompatible issue of service pack 2, you can refer to following Microsoft's web site:
http://support.microsoft.com/default.aspx?kbid=884130&product=windowsxpsp2
Question: My motherboard is SiS chipset based motherboard and the driver of AGP PCI to PCI is version 1.16a or 1.13.03 installed. After updating the Windows XP to service pack 2, there is an exclamation mark in AGP driver of device manager. What should I do?(8/16/2004) Answer: If you see an exclamation mark in AGP driver of device manager, please simply reinstall the SiS AGP PCI to PCI driver from ASRock support CD or web site again.
Question: I have an ASRock INTEL ICH5 south bridge based motherboard (P4i65GV, P4i48..). In BIOS setup---IDE Configuration---Onboard IDE Operate Mode, there are two options "Enhanced Mode" and "Compatible Mode". Which one should I select? What is the difference between them?(7/12/2004) Answer: Please select [Compatible Mode] if you are using legacy OS (Windows ME / 98SE) with both IDE and SATA devices. If you are using legacy OS (Windows ME / 98SE) with IDE device only, please select [Enhanced Mode]. If native OS (Windows 2000 / XP) is used, please select [Enhanced Mode] no matter you are using either IDE and SATA devices or IDE device only.
When [Enhanced Mode] is selected, the next option will be "OnBoard IDE Controller".
You may enable either the primary IDE channel or the secondary IDE channel. Or you may enable both the primary and the secondary IDE channels by selecting [Both]. Set to [Disabled] will disable the both. Configuration options: [Disabled], [Primary], [Secondary], [Both].
When [Compatible Mode] is selected, the next option will be "Combined Mode Option".
It allows you to select between [Pri IDE + SATA] and [SATA + Sec IDE]. If it is set to [Pri IDE + SATA], then the secondary IDE will not work. Likewise, if it is set to [SATA + Sec IDE], then the primary IDE will not work.
Question: My motherboard is K7S8X. When I connect my HDD on primary IDE with jumper setting at master and AOpen DVD\CD-RW combo drive on primary IDE with jumper setting at slave, it takes more than 1 minute to login Windows XP. How can I solve this problem?(7/12/2004) Answer: To solve this issue, please connect the HDD on primary IDE with jumper setting at master and AOpen DVD\CD-RW combo drive on secondary IDE with jumper setting at master. Or you can update the motherboard's BIOS to version 2.40 or later to solve this https://www.asrock.com/mb/download.asp?Model=K7S8X#bios
Question: My hard drive is 160 GB, when I install Windows 2000 or Windows XP, I can only see 137 GB. However, when I install this 160 GB hard drive on the ATA 133 RAID card, I can use whole 160 GB. What's wrong?(5/15/2004) Answer: If you would like to use whole 160 GB as only one partition while installing the Windows OS, please make sure that your OS is Windows 2000 service pack 4 included or Windows XP service pack 1 included.
When you install the hard drive on the RAID card, you would need to press F6 to install third party driver during the Windows installation, and the driver is the reason why you can use whole 160 GB even your Windows XP service pack 1 is not included.
Question: How do I enable the Athlon 64 Processor's "Cool'n Quiet" throttling functionality on K8S8X?(5/15/2004) Answer: Please install AMD Athlon(tm) 64 Processor Driver under O/S. Enabling Cool'n Quiet involves installing a software package in the case of Windows ME and 2000 or a processor driver in the case of Windows XP. Once installed, the power management settings can be configured through the Control Panel. In the case of an Athlon 64 CPU, the CPU will run at slow speed when there is minimal loading. Additionally, the CPU core voltage is reduced to low voltage also. When the loading increases, the clock frequency will be increased in increments of the CPU speed, depending upon the load.
Question: My motherboard is P4S61. If I connect the hard drive and non-UDMA CD-ROM on the same IDE channel, I can not install Windows® XP. What can I do?(3/15/2004) Answer: Please try the latest BIOS from https://www.asrock.com/mb/download.asp?Model=P4S61&s=478 or connect the hard drive and CD-ROM to two different IDE channels.
Question: When I play some video or audio media files through my IDE optical devices (CD-ROM and DVD-ROM). I feel that the video/audio playback is not smooth. What should I do?(2/17/2004) Answer: It might be that the CDROM is transferring in PIO mode instead of DMA mode. It is highly recommended to enable the DMA function of your IDE optical devices (CD-ROM or DVD-ROM) in order to reduce the CPU loading when accessing optical discs. Please follow the bellow procedure to enable DMA mode.
In Windows 2000/XP, assuming that your IDE optical device is connected on secondary IDE channel as master drive,
Right click the "My computer" icon, select "Properties". Then, select "Hardware"----"Device Manager".
In "Device Manager", select "IDE ATA/ATAPI controllers"----double click "Secondary IDE Channel".
In "Secondary IDE Channel Properties", select "Advance Settings" and adjust the "Transfer Mode" of the CDROM (Device 0) from "PIO Only" to "DMA if available".
Click "OK".
In Windows 98SE/ME,
Right click the "My computer" icon, select "Properties". Then, select "Device Manager".
In "Device Manager", double click "CDROM". Then, double click your optical device under "CDROM".
In the new window which displays the optical device properties, select "Settings". Then, check the "DMA" box in "Options".
Question: My motherboard is K7S8XE, what is the function of USB 2.0 controller option in the BIOS setup?(2/17/2004) Answer: If USB 2.0 controller is disabled, the USB controller will be 1.1 only. We realized that some USB devices, especially external USB box of hard disk drive, are over the USB 2.0 specification and it may not be recognized in the Windows OS. Under this situation, please disable the USB 2.0 controller.
Question: When I install Windows XP with SATA HDD on K7S8XE+, I found driver logo warning messages during installation. What should I do?(12/12/2003) Answer: Actually you will see these kinds of warning messages (refer to the following picture) twice during Windows XP installation.
When you see the warning messages, please both select "Yes". However, if you still need the Microsoft certificated SATA driver, it is available at https://www.asrock.com/mb/download.asp?Model=K7S8XE%2b . Please download the driver and save it in a floppy disk before Windows installation.
Question: My motherboard is SiS chipset based K7S8XE, why my USB 2.0 hard disk box can not be recognized under Windows XP?(11/14/2003) Answer: We have experienced that some USB 2.0 boxes may not conscientiously follow the USB 2.0 specification to design, so it cannot operate properly with USB 2.0 specification. Please update the newest BIOS, and then disable the USB 2.0 controller in the BIOS SETUP. At this moment, the USB 2.0 box may have chance to operate with USB 1.1 specification.
Question: When I was installing the Windows 98SE on K7VT4-4X motherboard, the H/W info error message appeared while last 3 minutes of installation, what should I do?(10/15/2003) Answer: Please make sure the year is correctly set in BIOS setup. For example: year 2003.
Question: When I'm going to install USB 2.0 driver for my Windows 2000, it asked me to update Service pack 4. Where can I get Service pack 4 for Windows 2000?(7/9/2003) Answer: Windows 2000 service pack 4 is now available on Microsoft website.
Please refer to http://www.microsoft.com/windows2000/downloads/servicepacks/sp4/default.mspx
Question: How could I use Wake on LAN function?(7/9/2003) Answer: All of ASRock motherboards support Wake on LAN. Please enable the "PCI Device Power On" in the Power menu of BIOS. After saving the changes and exit the BIOS, please boot into the Windows OS then shut down the system.
Now, the system is ready to be woken up through LAN by other computers.
Question: Where do I get the SiS IDE driver for my Win98SE on K7S8X?(4/15/2003) Answer: SiS does not provide IDE driver for Win98SE and ME. Please use Windows
98SE/ME standard IDE driver.
Question: I have a TV card installed in K7VT2 and K7VM2. What should I adjust the setting to watch TV properly?(11/26/2002) Answer: Please do the following adjustment in Windows OS:
1. Right click on the desktop, click "Settings" in the Display Properties Windows.
2. Click "Advanced" then click "Troubleshoot".
3. Adjust "Hardware Acceleration" to "Disable all DirectDraw & Direct 3D accelerations, as well as." (the second selection from "None").
4. Click "Apply" then click "ok".
5. Reopen your TV card application.
Question: How do I install USB 2.0 driver under Windows XP for K7VT2?(11/26/2002) Answer: Please install the USB 2.0 driver by running the support CD.
Click the icon of "VIA USB 2.0 Driver" in the support CD main menu.
Question: How do I install the LAN driver for K7VT2?(11/26/2002) Answer: Please install the LAN driver manually under Windows 98/ME/2000/XP with the following steps:
1. Put the K7VT2 support CD into the CD-ROM drive.
2. Double click on the "My Computer" icon, then right click on the CD-ROM drive and browse the support CD.
3. Locate the "winsetup.exe" on \Drivers\LAN folder and double click on "winsetup.exe" to run LAN installation program.
4. After 20 seconds, "The installation is completed!" will appear then you have finished the LAN installation.
5. Please restart your computer.
Question: My PC runs Windows 98/ME, can I still use USB 2.0 products?(11/26/2002) Answer: Since Microsoft is only developing drivers for Windows XP and 2000, you will have to use a 3rd party vendor's drivers. Also Power Management for USB 2.0 works fine under Windows XP. It may not work properly under Win98/ME/2000. Please check detailed information from Microsoft Web Site:
Question: If I use 1 GB or more memory on the M/B, Windows 98/ME O.S. shows "Error Message: Insufficient Memory to Initialize Windows". What's wrong?(10/29/2002) Answer: It's a limitation of Win9x/ME. Windows NT 4.0 / 2000 / XP has no problem, please check detailed information from Microsoft Web Site.
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q184447
Question: I have a drive that is larger than 137 GB but the operating system only recognizes 128 GB or 137 GB. How can I fix this?(10/29/2002) Answer: First, The OS (for example Windows series) should be able to support 48-bit LBA mode that enables the system to run and manipulate big drive, namely, only Windows 2000 and Windows XP could achieve this goal.
Secondary, install Service Pack to let OS support large than 137GB HDD.
Windows XP, please download and installed the latest Service Pack 1, this can support big drive directly. For further information, please refer to Microsoft's Product Support Site:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q303013
Windows 2000, please download and installed the latest Service Pack 3. For further information, please refer to Microsoft's Product Support Site:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q305098