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If you are fully aware of the category of your question, you may choose one of the categories below for frequently asked questions.

Results:

Question (419): I want to add USB 2.0 front panel for DeskMini, how do I install the USB 2.0 front panel ?(12/1/2016)

Question: I want to add USB 2.0 front panel for DeskMini, how do I install the USB 2.0 front panel ?(12/1/2016)

Answer:
If you would like to install the USB2.0 front panel on the Deskmini, please refer the following steps to install it.
Step 1. Before installing the USB2.0 front panel into the chassis.
Please refer the following picture to setup the USB2.0 front panel cable.

Step 2. Put the USB2.0 front panel into the chassis as following picture.

Step 3. Screw the USB2.0 front panel on the chassis as following pictures.

Step 4. Install the USB2.0 connector to USB2.0 header.

Step 5. Insert the motherboard into the chassis.

Question (306): Does my ASRock 6-series motherboards support Intel Ivy Bridge CPU?(2/1/2012)

Question: Does my ASRock 6-series motherboards support Intel Ivy Bridge CPU?(2/1/2012)

Answer:
For support Intel next generation 22nm CPU, it required correspond BIOS version, drivers, and AXTU update.
Please follow below steps to update correspond BIOS, drivers and Utilities.

Step 1: Check BIOS version.
Please check below table and update BIOS since or higher version.
If you have the same or a higher BIOS version on your motherboard, there is no need to update the BIOS and you can skip step 2.

Model	BIOS Version
H61M-VS R2.0	P2.10
H61M-HGS	P1.50
H61M-HVS	P1.90
H61M-HVGS	P1.70
H61M/U3S3	P1.70
H61M-ITX	P1.60
H61iCafe	P1.70
H61DE/S3	P1.70
H61DE/SI	P1.70
H61M-PS	P1.40
H61M	P1.70
H61DEL	P1.70
H61M-GE	P1.70
P65iCafe	P1.40
H61M-VS	P2.10
H61M-S	P1.50
H61M-GS	P1.50

Model	BIOS Version
Fatal1ty Z68 Professional Gen3	P2.10
Z68 Extreme3 Gen3	P2.10
Z68 Extreme4 Gen3	P2.10
Z68 Extreme7 Gen3	P2.10
Z68 Pro3	P2.10
Z68 Pro3 Gen3	P2.10
Z68 Pro3-M	P2.10
Z68M/USB3	P2.10
Z68M-ITX/HT	P2.20
Z68 Extreme4	P2.20

Model	BIOS Version
Fatal1ty P67 Performance	P2.10
Fatal1ty P67 Professional	P3.10
P67 Extreme4	P3.10
P67 Extreme4 Gen3	P2.10
P67 Extreme6	P2.10
P67 Pro	P2.10
P67 Pro3	P3.10
P67 Pro3 SE	P2.10

Model	BIOS Version
H67DE3	P2.10
H67M	P2.10
H67M-GE	P2.10
H67M-GE/HT	P2.10
H67M-ITX	P2.10
H67M-ITX/HT	P2.10

There are two ways to check BIOS version.
1. Boot up your system and press [F2] or [Delete] when ASRock boot logo showing up, you can find the BIOS or UEFI version in the main screen as below.

2. Or find the sticker on BIOS ROM chip as below, you can check which BIOS version implemented when motherboard produced.

Step 2: Updating the BIOS
A), If you have a Sandy Bridge CPU or if you can borrow one from a friend then you can easily update the BIOS yourself.
Please download BIOS from above table, and update BIOS.
For further instructions please click on the "How to update" icon in the corresponding row.
click on the [How to update] icon in the corresponding row

click on the [How to update] icon in the corresponding row

B), If you do not have a Sandy Bridge CPU and you cannot borrow it, please contact the dealer where you bought from to update the BIOS for you.
That is the second fastest option to get your board to support the Ivy Bridge CPU.

If that is not possible then please contact ASRock Technical Support for further help.

*Note: If you use a USB flash drive to update BIOS, after new BIOS image has been written to the chip, please press any key to restart system. At this moment, please do not remove the USB flash drive. Intel ME firmware update procedure will proceed automatically if it is required.
**Note: Please only use the BIOS image offered on ASRock website.

Step 3: Update suitable Intel HD graphics driver from ASRock website
*How to update Intel HD graphics driver:
1. Please unzip and open the folder to execute "setup".

2. Follow Intel driver installer to install the graphics driver.

3. After the installation has finished you will see below message, please restart your system at this moment.

Step4: Install the correct version of Intel Management Engine from ASRock website:
*How to update Intel Management Engine:
1. Please unzip and open the folder to execute "setup".
Route: Enter Intel ME8 folder-> ME8_1.5M_8.0.0.1351-> Installers-> ME_SW-> Choose "Setup".

2. Follow Intel driver installer to install the ME driver.

3. After the installation has finished, you will see below message. Please click on "Finish".

Step 5: Install Intel Smart Connect driver for Microsoft Windows7/7 64 bit. OS.

Step 6: Update ASRock AXTU Utility.
Please update new AXTU version on ASRock website.

Step 7: Replace CPU to Intel Ivy Bridge.

Question (264): Could I connect USB2.0 cable to USB3.0 external HDD device and USB3.0 external HDD device run at SuperSpeed mode?(5/6/2010)

Question: Could I connect USB2.0 cable to USB3.0 external HDD device and USB3.0 external HDD device run at SuperSpeed mode?(5/6/2010)

Answer:
USB3.0 and USB2.0 cable has some differences, please refer below picture to check your USB cable is USB2.0 or USB3.0

If you connect USB2.0 cable on USB3.0 external HDD device like below, it will not run at SuperSpeed mode.

Please connect USB3.0 cable on USB3.0 external HDD device to run at SuperSpeed mode.

Question (223): My motherboard is Wolfdale1333-D667 R1.0/R2.0. I want to install one more internal USB device, is there any way I can do?(2/14/2008)

Question: My motherboard is Wolfdale1333-D667 R1.0/R2.0. I want to install one more internal USB device, is there any way I can do?(2/14/2008)

Answer:
Actually, the WiFi connector (Fig.1) can connect one more internal USB device.

You may install an additional internal USB device that with 4 pin connector on this motherboard.

For example: A USB card reader with 4 pin connector. (Fig. 2)

Question (118): My OS is Windows XP (or Windows 2000), and I have installed XP Service Pack 1 (Windows 2000 Service Pack 4). But when I use USB 2.0 devices, it will show "High-Speed devices is attached to a non-Hi-Speed port". How can I use USB 2.0 devices?(10/15/2004)

Question: My OS is Windows XP (or Windows 2000), and I have installed XP Service Pack 1 (Windows 2000 Service Pack 4). But when I use USB 2.0 devices, it will show "High-Speed devices is attached to a non-Hi-Speed port". How can I use USB 2.0 devices?(10/15/2004)

Answer:
Please go to "device manager" to check if the driver was installed properly. If not, please do the following steps.
1.Right click the exclamation mark device and choose properties.

2.Click "update driver".

3.Choose "Install the software automatically"

4.Then it will find the device. Please click finish.

Question (84): My motherboard is K7S8XE, what is the function of USB 2.0 controller option in the BIOS setup?(2/17/2004)

Question: My motherboard is K7S8XE, what is the function of USB 2.0 controller option in the BIOS setup?(2/17/2004)

Answer:
If USB 2.0 controller is disabled, the USB controller will be 1.1 only. We realized that some USB devices, especially external USB box of hard disk drive, are over the USB 2.0 specification and it may not be recognized in the Windows OS. Under this situation, please disable the USB 2.0 controller.

Question (68): My motherboard is SiS chipset based K7S8XE, why my USB 2.0 hard disk box can not be recognized under Windows XP?(11/14/2003)

Question: My motherboard is SiS chipset based K7S8XE, why my USB 2.0 hard disk box can not be recognized under Windows XP?(11/14/2003)

Answer:
We have experienced that some USB 2.0 boxes may not conscientiously follow the USB 2.0 specification to design, so it cannot operate properly with USB 2.0 specification. Please update the newest BIOS, and then disable the USB 2.0 controller in the BIOS SETUP. At this moment, the USB 2.0 box may have chance to operate with USB 1.1 specification.

Question (48): When I'm going to install USB 2.0 driver for my Windows 2000, it asked me to update Service pack 4. Where can I get Service pack 4 for Windows 2000?(7/9/2003)

Question: When I'm going to install USB 2.0 driver for my Windows 2000, it asked me to update Service pack 4. Where can I get Service pack 4 for Windows 2000?(7/9/2003)

Answer:
Windows 2000 service pack 4 is now available on Microsoft website.
Please refer to http://www.microsoft.com/windows2000/downloads/servicepacks/sp4/default.mspx

Question (24): Do I need to install USB2.0 driver if my system runs Win XP SP1?(3/3/2003)

Question: Do I need to install USB2.0 driver if my system runs Win XP SP1?(3/3/2003)

Answer:
You don’t need to install USB2.0 if you already upgrade to service pack 1 which
include USB2.0 driver.

Question (9): How do I install USB 2.0 driver under Windows XP for K7VT2?(11/26/2002)

Question: How do I install USB 2.0 driver under Windows XP for K7VT2?(11/26/2002)

Answer:
Please install the USB 2.0 driver by running the support CD.
Click the icon of "VIA USB 2.0 Driver" in the support CD main menu.

Question (7): My PC runs Windows 98/ME, can I still use USB 2.0 products?(11/26/2002)

Question: My PC runs Windows 98/ME, can I still use USB 2.0 products?(11/26/2002)

Answer:
Since Microsoft is only developing drivers for Windows XP and 2000, you will have to use a 3rd party vendor's drivers. Also Power Management for USB 2.0 works fine under Windows XP. It may not work properly under Win98/ME/2000. Please check detailed information from Microsoft Web Site:

http://www.microsoft.com/HWDEV/BUS/usb/USB2support.asp
http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q330892&