If you are fully aware of the category of your question, you may choose one of the categories below for frequently asked questions.
I have installed a graphics card on my system, but monitor doesn't display the signals. What should I do?(3/1/2019)
Answer:Please refer to the following suggestions to check your system.
1. Unplug the graphics card and see if the system can display from onboard graphics. If not, the problem may be caused by other peripherals instead of the graphics card.
2. Check the cable connections between the graphics card and your monitor.
3. Make sure the PCIe power cable is well connected to the graphics card.
4. Ensure the input signal setting of the monitor is properly configured for the graphics output (DVI, HDMI, DP…).
5. If your motherboard supports more than one PCIe slot, please install the graphics card to other PCIe slot and try again.
If there is a new driver available on ASRock website for my graphics card, should I update the driver?(3/1/2019)
Answer:A new driver may be needed for the following reasons:
1. To support new products or new features
2. To optimize graphics performance or game performance
3. To fix known issues or refine existing features
If your system is working properly, we do not recommend updating the driver.
If you need to update the new driver, you must first uninstall the original driver, restart the computer, and then install the new driver.
Can I use a DVI to D-sub adaptor for the ASRock RX500 series?(3/1/2019)
Answer:The RX500 series do not support D-sub outputs, so DVI to D-sub adaptors are not supported.
As for a HDMI/DP to D-sub convertor, the third-party adapter chip will be required, which may occur some problems such as no signal, no system display, etc.
We strongly recommend users using a direct DP, HDMI or DVI connection to the card.
How do I enable the AMD ReLive function?(3/1/2019)
Answer:Please refer to the following steps to enable the AMD ReLive function.
Step 1 – Go to ASRock website to download the AMD driver.
Step 2 – Select "Install Radeon ReLive” after the driver installation.
Step 3 – Go to the ReLive page and switch ReLive to ON to enable the function.
Step 4 – The ReLive function is enabled.
I can't install the graphics card driver. How can I solve it?(3/1/2019)
Answer:1. Please download the latest display driver from the official website.
2. Make sure your graphics driver version is compatible with the current Operation System.
3. Right click on "Computer” and select "Manage”.
4. Click "Device Manager” and double click "Display adapters”.
5. Right click on the graphics card and click "Update driver”.
6. Click "Browse my computer for driver software”.
7. Browse for the latest driver downloaded in Step 1.
8. Once the driver is installed successfully, you will see the model name of the card.
I have intermittent black screen or display loss problems. What should I do?(3/1/2019)
My monitor and DisplayPort cable supports DP1.2. However, the AMD VGA driver still shows "A display capable of DisplayPort v1.2 data rates and multi-streaming is currently connected to a connector that does not support DisplayPort v1.2" on AMD FM2+ platform. How to fix this issue?(6/1/2015)
How to enabled AMD Dual Graphics feature on AMD Platform?(3/1/2014)
Please make sure that you have installed the latest BIOS and two 1866MHz or higher frequency memory modules in dual channel.
Also keep the default UEFI setting of "Dual Graphics" option on [Auto].
BIOS download link: https://www.asrock.com/support/download.asp
Install one AMD RADEON PCI Express graphics card to the PCIE slot.
Connect the monitor cable to the onboard VGA port. Please note that the current VGA driver / VBIOS allows Dual Graphics output from the onboard display only.
For any future update, please refer to our website for further information.
Boot into the OS.
Then please remove the AMD driver if you have any VGA driver installed in your system.
Install the onboard VGA driver from our support CD to your system for both the onboard VGA and the discrete graphics card.
Restart your computer. Right-click the desktop. Click "AMD VISION Engine Control Center" to enter AMD VISION Engine Control Center.
You can also click "AMD VISION Engine Control Center" on your Windows taskbar to enter AMD VISION Engine Control Center.
In AMD VISION Engine Control Center, please choose "Performance". Click "AMD CrossFire™".
Click "Enable CrossFire™" and click "Apply" to save your change.
Reboot your system. Then you can freely enjoy the benefit of Dual Graphics feature.
I cannot install the VGA driver in the support CD for the integrated graphics of CPU E3-1265L v3. Which VGA driver should I install for CPU E3-1265L v3?(9/1/2013)
When I want to update Lucid Virtu MVP, there are two kinds of Lucid Virtu MVP in Lucid official website: Virtu MVP and Virtu MVP R2.0. Which version of Virtu MVP should I update?(3/1/2013)
Can my DVI port transfer audio signals like HDMI? How to make it work with my HDMI monitor?(2/1/2013)
Answer:Please make sure that you meet the required conditions listed below.
1. The DVI port on the motherboard must support HDCP.
If you aren't sure about the DVI port's specifications, please refer to the specification for your M/B on our website.
2. Connect a DVI to HDMI adapter.
3. Adjust the DVI function option to [as HDMI] in BIOS\Advanced\North Bridge Configuration.
4. Set HDMI as default playback device in Control Panel\Sound.
After installing VirtuMVP V2.1.221 utility I cannot use my printer, what's wrong?(2/1/2013)
I get the BSOD when I install a discrete VGA card driver on Windows 7 or Windows 8 GPT mode with Intel 7 series or AMD FM series chipset motherboards, what should I do?(1/1/2013)
Answer:Please remove Virtu MVP from the control panel then install the discrete VGA driver.
After installing the VGA driver, you may re-install Virtu MVP.
How do I use dual monitors in Maximum 3D performance mode with a GTX690 VGA card?(11/1/2012)
Answer:The GTX690 has two GPUs that will work together in Maximum 3D performance mode.
You have to connect your monitors to DVI_2 & DVI_3 which come from the same GPU.
How can I run 128bit bus width via onboard VGA on Z77, Z68, B75, H67 series M/B?(10/1/2012)
Answer:128bit bus width is supported under dual channel memory technology.
If you want to get 128bit bus width with onboard VGA, please have dual channel memory modules in your system.
My system failed to recognize the VGA card and show d6 on Dr. Debug.(6/1/2012)
Answer:Since there are some VGA cards with incorrect information in vBIOS (Video BIOS), please contact your VGA card vendor or update motherboard BIOS to latest version from our website: https://www.asrock.com/support/download.asp
If you have any question, please contact ASRock TSD.
When I install ATI HD6670, HD6570, and HD6450 on A75/A55 series motherboards, there is no display output from VGA card. What can I do?(9/1/2011)
Or, enter BIOS > North Bridge Configuration, and set [Dual Graphics] to [Disabled].
I would like to update the VGA driver of Vision 3D from NVIDIA official website, what should I do?(6/1/2011)
Answer:Please refer to the link below for Driver Download section on Nvidia website: http://www.nvidia.com/Download/index.aspx
Please made selection as below,
Product Type : GeForce
Product Series: GeForce 400 Series
Product: Geforce GT420
Please refer to picture below:
Select your OS and language, then you could search for the driver.
If I play Blu-ray 3D movie and use DTS-HD 7.1 formats to output by PowerDVD 10 on Mini PC 3D series, the sound may be lag. How do I solve this problem?(4/1/2011)
Answer:Please kindly refer to below steps to download the patch 2721 version and install it for try.
Step 1. Click the icon to upgrade PowerDVD.
Step 2. Click the item "Critical update for PowerDVD!" as below.
Step 3. Click "Download free update now".
Step 4. Download the patch v2721 and install it.
Why can't I play Blu-ray discs with Core100HT-BD under Windows XP?(4/1/2011)
Answer:For Intel graphics platforms (including G41, H55, H67 chipsets…etc), Blu-ray playback is only supported on Windows Vista and Windows 7.
When play non 3D DVD or Blu-ray with 3D TV, it is not smooth. How can I fix it?(12/30/2010)
Answer:Please kindly check your TV vender about the "Motion Plus" or similar function setting on your 3D TV.
1. Samsung 3D TV (UA46C7000WM), there is one "Auto Motion Plus" item on 3D TV, please set this option to "Clear" like below picture.
2. Sony 3D TV, it also has "Motion Flow" option on 3D TV, please set this option to "Clear".
I have plug two NVIDIA® VGA cards on my motherboard but, I cannot find the Enable SLI option in NVIDIA® Control panel?(9/3/2009)
Answer:Following steps as below may help you to solve this issue.
1. If your motherboard has the SLI/XFire switch card, please put the SLI/XFire Switch card to 8x/8x, if there is no switch card on your motherboard, please skip this step.
2. Remove the graphics card from the PCI-E 1 slot.
3. Restart Windows.
4. Install the driver for the graphics card (again).
5. Put the VGA card back into the PCI-E 1 slot, and put the SLI bridge on.
6. Activate SLI function by NVIDIA® control panel.
If I use HDMI output, the desktop size can not fully fit the monitor.
How can I do?(8/11/2009)
If your monitor has "PC mode", please try to adjust monitor to PC mode. If not, please contact your monitor vender for help.
Or you can do some setting on driver.
ATI VGA output, please refer setting A.
NVIDIA® VGA output, please refer setting B.
A. If you use ATI VGA output, please enter [ATI driver controller] to adjust [Scaling Option]
1. Right check the mouse, and enter ATI driver controller.
2. Find the [Scaling Option] to setting the bar until to fit the size.
B. If you use NVIDIA® VGA output, please enter [NVIDIA® driver controller] to adjust [Resize desktop]
1. Right check the mouse, and enter NVIDIA® driver controller.
2. Find the [Resize desktop] option to setting the bar until to fit the size.
I install ATI 2xxx, 3xxx, 4xxx series PCIE VGA card on the motherboard. After installing all Windows® XP drivers from the motherboard, it still shows an unknown "audio device on the high definition audio bus." message under device manager. What could I try?(1/12/2009)
Answer:There is an integrated audio chip in the ATI 2xxx, 3xxx, 4xxxx series graphics cards.
Please install ATI HDMI audio driver.
When I connect a HDMI_SPDIF cable from the HDMI VGA card (GTX260 or GF9800) to the onboard HDMI_SPDIF header, it cannot get sound from the HDMI output. What should I do?(11/27/2008)
Answer:The pin definition of the onboard HDMI_SPDIF header is different from the header of some VGA cards.
Please plug in the HDMI_SPDIF cable reversely like following picture.
I am using the onboard VGA of A780FullDisplayPort or ATi Radeon HD 2xxx/3xxx series PCIE card. Every time I run the 3DMARK or PCMARK, it always freezes during the splash-screen. It does not work at all. How do I fix it?(8/3/2007)
Answer:This is a compatibility issue of ATi Radeon HD 2xxx/3xxx PCIE card and 3DMARK/ PCMARK program.
Futuremark provides 2 solutions for this issue as follows. Solution 1: Add the command line –nosysteminfo into the target of 3DMARK / PCMARK's shortcut.
Solution 2: Rename the "Direcpll.dll" file to something else. (Found in C:\WINDOWS\system32\Futuremark\MSC\Direcpll.dll)
The link of Futuremark FAQ:
I'm using Windows® Vista™. I just installed a new VGA card, but the screen gets abnormal display. Is there anything I should do?(4/20/2007)
Answer:After you install a new hardware device (especially VGA card) under Windows® Vista™, we suggest re-rating your system (refer to the following steps). It may be able to solve the problem.
1.Go to Start > Control Panel > System and Maintenance> Performance Information and Tool
2.You will see the above screen. Press "Refresh Now" to re-rate your system.
I use PCI Express VGA card on my ASRock motherboard. My operation system is Windows 98SE / ME. In "Device Manager", there are two "Display Adapter Controllers" in "Display Adapters" option. What should I do?(7/15/2005)
Answer:Please follow the below steps to install PCIE VGA card driver.
a. Please enter "Device Manager" and you will see "Standard Display Adapter (VGA) and "Standard PCI Graphics Adapter (VGA)" in the "Display Adapters" option.
b. Please Choose "Standard Display Adapter (VGA)" and right-click "Remove".
c. After removing the device, please reboot your system. Then, you will only see "Standard Display Adapter (VGA)" in "Display Adapter" option.
d. Please start to install your PCIE VGA card driver.
My motherboard is SiS chipset based motherboard and the driver of AGP PCI to PCI is version 1.16a or 1.13.03 installed. After updating the Windows XP to service pack 2, there is an exclamation mark in AGP driver of device manager. What should I do?(8/16/2004)
Answer:If you see an exclamation mark in AGP driver of device manager, please simply reinstall the SiS AGP PCI to PCI driver from ASRock support CD or web site again.
Can I use on-board VGA and add-on AGP card for dual monitors?(9/15/2003)
Answer:No, if you would like to use dual monitors please install PCI VGA card with on-board VGA or AGP card with PCI VGA card on the motherboard.
My ASRock motherboard provides a 1.5V AGP slot. How do I know if I can use my AGP card on the motherboard?(9/15/2003)
Answer:Generally, the notch of 1.5V AGP slot is different from 3.3V AGP slot. Please refer to the following picture. If your AGP card has the 1.5V key, it is able to work on a 1.5V AGP slot. But few AGP adapters such as SiS305 based cards do not match the rule.
Please check detail AGP SPEC form http://www.ertyu.org/~steven_nikkel/agpcompatibility.html
If you are not sure what your AGP card is 1.5V or 3.3V, please double check with the card vender.
When I want to install an add-on AGP graphics card, do I need to adjust any settings in the BIOS if my motherboard has Onboard VGA?(1/30/2003)
Answer:No! You do not need to adjust any settings in the BIOS. ASRock motherboard will switch between add-on AGP and Onboard VGA automatically when you install or uninstall it.