ASRock will offer a free one year warranty extension for products with faulty Intel® 6 Series chipset

On January 31st, Intel Corporation has discovered a design issue in a recently released support chip, the Intel® 6 Series, code-named Cougar Point. The chipset is utilized in PCs with Intel's latest processors, code-named Sandy Bridge. In some cases, the Serial-ATA (SATA) ports may potentially impact devices such as hard disk drives and DVD-drives. ASRock has stopped shipping all products with faulty Intel® 6 Series chipset.

For customers who purchased ASRock product with the affected chipset, ASRock will provide exchange service after new chipsets are received in late February. We will inform customers through once exchange service is available. To reassure our customers, ASRock will offer a free one year warranty extension from the date of replacement if exchanged before June 30th, 2011. Affected customers may contact their original point of purchase for replacement and benefit from the extended warranty.

ASRock is working with Intel to solve the issue. Intel expects to begin delivering the updated version of the chipset in late February and expects full volume recovery in April. ASRock will begin shipping products with new version of Intel® 6 Series chipset as soon as possible.

Impacted Model List:

Fatal1ty P67 Professional
P67 Extreme6
P67 Extreme4
P67 Pro3
P67 Pro
P67 Transformer

Questions & Answers - Intel 6 Series Chipset Issues

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