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Dacă ştii cu exactitate în ce categorie se încadrează întrebările tale poţi alege una dintre categoriile de mai jos pentru întrebările puse frecvent. Catalog:
Rezultate:
Întrebare (Q&A-173|523):
Which BIOS settings do I need to adjust when using 13.3” Side Panel?(3/1/2023)
Răspuns:Before using your side panel, please set "Primary Graphics Adapter” to "Onboard” in the BIOS settings to ensure the display work properly.
Intel 700 series:
To do so, please go to "Advanced”> "Chipset Configuration” and set "Primary Graphics Adapter” to "Onboard”. Then press [F10] to save the settings and restart the system.
AMD AM5:
Please go to "Advanced”> "Onboard Device Configuration” and set "Display Priority” to "Internal Graphics”. Then press [F10] to save the settings and restart the system.
Întrebare (Q&A-171|521):
How do I install Windows 11 without the Internet?(9/28/2022)
Răspuns:If you encounter the following screen while installing Windows 11, please follow the steps below to proceed install Windows 11 without the Internet.
Step 1: Press shift + F10 key to open command prompt → Type oobe\bypassnro → Hit Enter key to set up Windows 11 without an Internet connection.
Step 2: After step 1, the system will restart once.
Step 3: After restart, proceed on settings up Windows 11 until you see the following screen. Then click I don't have internet.
Step 4: Click Continue with limited setup to create an local account.
Întrebare (Q&A-171|520):
There is no sound output from the rear audio port. What can I do to fix it?(9/27/2022)
Întrebare (Q&A-167|512):
How do I know the power supply is the single rail type or multi rail type?(3/1/2022)
Răspuns:You can check the label on the power supply, it show the detailed specification of the power supply.
If you only see one "+12V” on your power supply, it means your power supply is "single rail” design.
For example.
If you only see multiple"+12V” on your power supply, it means your power supply is "multi rail” design.
For example.
Întrebare (Q&A-164|504):
How do I check if the system can support Secure Boot?(10/1/2021)
Răspuns:In order to use Secure Boot, the drive with the operating system must use GPT partition style. Please refer to below steps to check the partition style.
Step 1: Right-click the Windows button on the desktop and select "Disk Management”.
Step 2: Right-click the disk where Windows is installed and select the "Properties”.
Step 3: Click the "Volumes” tab and check if the partition style is "GPT”.
Step 4: If the partition style is "MBR”, please make a backup of important data on the system and refer to steps 5 - 7 to convert the partition style to GPT.
Step 5: Type "CMD" in the Windows search bar, right-click on "Command Prompt” and choose to run as administrator.
Step 6: Type the command "mbr2gpt /convert /allowFullOS” to convert the partition style and press [Enter].
Step 7: Restart the system and the BIOS Mode/Partition style will be converted to UEFI/GPT.
Întrebare (Q&A-163|503):
If I have two or three PSUs for my mining system, how do I connect the PSUs to the H510 Pro BTC+ and the graphics cards?(8/1/2021)
Răspuns:Please refer to the images below.
[Recommended connections when using two power supplies]
[Recommended connections when using three power supplies]
Întrebare (Q&A-160|498):
How to enable C.A.M in the BIOS? Also known as Resizable BAR.(4/1/2021)
Răspuns:Step 1: On the ASRock website please find the BIOS download page for you motherboard.
Check the descriptions to see if C.A.M. is supported already.
Intel 500-series models support C.A.M. since the first version.
Step 2: While the system is starting press "DEL” to boot into BIOS setup and go to BIOS\Boot\CSM.
If you cannot find the CSM menu then please set "Fast Boot” to "Disabled”.
Step 3: In BIOS\Boot\CSM please set "CSM” to "Disabled”.
Step 4: Go to BIOS\Advanced\Chipset Configuration and set "Above 4G Decoding” to "Enabled”.
Step 5: After step 4, the option "C.A.M” will appear below the option "Above 4G Decoding”.
Please set it to "Enabled”.
Step 6: Press "F10” to save the settings and restart the system.
Întrebare (Q&A-159|496):
How can I clear the CMOS on my Intel 500 series motherboard?(2/1/2021)
Răspuns:Please follow the steps below.
Step 1: Disconnect the PSU from the motherboard.
Step 2: Find the CLRMOS header by referring to the motherboard user manual.
Below picture shows what the header should look like.
Step 3: Use a conductive metal object to short the CLRMOS header for at least 30 seconds. You can use for example a paperclip, key, coin or a screwdriver.
Step 4: Remove the metal object from the CLRMOS header and then wait at least 5 more minutes.
Step 5: After 5 minutes please reconnect the PSU and power on the system.
Întrebare (Q&A-156|492):
Cum activez Optane H10 când un alt SSD M.2 Intel este instalat pe platforma Intel 300/400?(9/1/2020)
Răspuns:Pentru a activa un Optane H10 în timp ce un alt SSD M.2 Intel este instalat, vă rugăm să consultați pașii următori:
Pas 1. Asigurați-vă că memoria H10 Optane este instalată în soclul M.2 care acceptă Optane verificând secțiunea de stocare a paginii web a plăcii de bază.
Pas 4. Activați Teton Glacier Mode în BIOS și apăsați F10 pentru salvarea setărilor.
Advanced\Storage Configuration\Teton Glacier Mode\Dynamic Configuration pentru Hybrid Storage Device Enable
Pas 5. Lansați utilitarul Intel Optane Memory and Storage Management din magazinul Microsoft.
Pas 6. Activați memoria Optane (un restart al sistemului va fi necesar).
Pas 7. După repornirea sistemului, utilitarul Optane Management va confirma că memoria Optane este activă.
Întrebare (Q&A-155|491):
Am adăugat un modul WiFi sistemului meu. Cum instalez antenele WiFi pentru placa de bază cu scutul I/O integrat flexibil?(8/1/2020)
Răspuns:Pentru instalarea antenelor WiFi, vă rugăm să faceți referire la pașii de mai jos pentru înlăturarea apărătorii I/O a plăcii de bază.
Pasul 1.
Vă rugăm să îndepărtați cele 2 șuruburi de pe partea de jos a plăcii de bază înainte de indepărtarea scutului I/O. Poziția celor două șuruburi este indicate în imaginea de mai jos.
* Diagramele prezentate aici sunt doar cu titlu de referință. Șuruburile ar putea fi într-o poziție diferită pe placa de bază pe care o dețineți dumneavoastră.
Pasul 2.
Pentru a îndepărta protecția I/O, glisați-o în afară până când se desprinde de ancorele (A) și ridicați-o în sus (B). Apoi deconectați cablul IO_LED_HEADER1 (C).
* Diagramele prezentate aici sunt doar cu titlu de referință. Ancorele ar putea fi într-o poziție diferită pe placa de bază pe care o dețineți dumneavoastră.
Pasul 3.
Instalați antenele WiFi la protecția I/O.
Întrebare (Q&A-146|481):
How can I enable wake on LAN function under S5 status in Windows 10 with Intel I211 LAN port?(8/1/2019)
Răspuns:Step 1: Please visit ASRock website to download the Intel LAN driver. https://www.asrock.com/mb/index.asp
Step 2: Refer to the FAQ from the following link to modify the shutdown behavior under Windows 10. https://www.asrock.com/support/faq.asp?id=408
Step 3: Go to device manager and right click the "Intel® I211/I219 Gigabit Network Connection” LAN device to choose the "Properties”.
Step 4: Intel LAN driver may have two different "Properties”.
(A) The driver supports "Power saver and Wake on LAN” Option.
Please go to Power management to check all of Wake on LAN function.
(B) The driver supports "Enabled PME” Option.
Go to "Advanced” and enable the "Enabled PME” option.
Întrebare (Q&A-145|476):
How do I enable the AMD ReLive function?(3/1/2019)
Răspuns:Please refer to the following steps to enable the AMD ReLive function.
Step 1 – Go to ASRock website to download the AMD driver.
Link: https://www.asrock.com/Graphics-Card/index.asp
Step 2 – Select "Install Radeon ReLive” after the driver installation.
Step 3 – Go to the ReLive page and switch ReLive to ON to enable the function.
Step 4 – The ReLive function is enabled.
Întrebare (Q&A-145|475):
I can't install the graphics card driver. How can I solve it?(3/1/2019)
Răspuns:1. Please download the latest display driver from the official website.
Link: https://www.asrock.com/Graphics-Card/index.asp
2. Make sure your graphics driver version is compatible with the current Operation System.
3. Right click on "Computer” and select "Manage”.
4. Click "Device Manager” and double click "Display adapters”.
5. Right click on the graphics card and click "Update driver”.
6. Click "Browse my computer for driver software”.
7. Browse for the latest driver downloaded in Step 1.
8. Once the driver is installed successfully, you will see the model name of the card.
Întrebare (Q&A-145|474):
I have intermittent black screen or display loss problems. What should I do?(3/1/2019)
Întrebare (Q&A-145|478):
If there is a new driver available on ASRock website for my graphics card, should I update the driver?(3/1/2019)
Răspuns:A new driver may be needed for the following reasons:
1. To support new products or new features
2. To optimize graphics performance or game performance
3. To fix known issues or refine existing features
If your system is working properly, we do not recommend updating the driver.
If you need to update the new driver, you must first uninstall the original driver, restart the computer, and then install the new driver.
Întrebare (Q&A-145|479):
I have installed a graphics card on my system, but monitor doesn't display the signals. What should I do?(3/1/2019)
Răspuns:Please refer to the following suggestions to check your system.
1. Unplug the graphics card and see if the system can display from onboard graphics. If not, the problem may be caused by other peripherals instead of the graphics card.
2. Check the cable connections between the graphics card and your monitor.
3. Make sure the PCIe power cable is well connected to the graphics card.
4. Ensure the input signal setting of the monitor is properly configured for the graphics output (DVI, HDMI, DP…).
5. If your motherboard supports more than one PCIe slot, please install the graphics card to other PCIe slot and try again.
Întrebare (Q&A-145|477):
Can I use a DVI to D-sub adaptor for the ASRock RX500 series?(3/1/2019)
Răspuns:The RX500 series do not support D-sub outputs, so DVI to D-sub adaptors are not supported.
As for a HDMI/DP to D-sub convertor, the third-party adapter chip will be required, which may occur some problems such as no signal, no system display, etc.
We strongly recommend users using a direct DP, HDMI or DVI connection to the card.
Întrebare (Q&A-125|415):
How to write MAC address of your motherboard?(6/1/2016)
Răspuns:1. Please open the chassis and you can find a white sticker at the edge of board with 12-digit MAC ID.
3. Extract (Unzip) the file as "MAC161B”folder then put entire folder into a bootable USB flash drive root directory.
4. Boot up system than press [F11]to enter the Boot Menu, select your USB Flash, afterwards.
5. Under DOS environment, please key in the command as follow:
Cd MAC161B
MAC CXXXXXXXXXXXX
(XXXXXXXXXXXXis MAC Address;please refer to the step1 to check the MAC Sticker)
6. After Key in the instruction, the system will flash MAC address automatically.
7. When "Done" showing, the MAC address already been flash successfully.
You can reboot the system into OS.
Întrebare (Q&A-122|405):
Când vreau să folosesc sistem de operare cu 64-biți în VMware, sistemul îmi afișează "This host supports Intel VT-X, but Intel VT-X is disabled".(12/1/2015)
Răspuns:Vă rog să modificați în BIOS setarea "Intel Virtualization Technology" pe "Enabled".
(BIOS -> Advanced -> CPU Configuration -> Schimbați "Intel Virtualization Technology" pe "Enabled")
Întrebare (Q&A-122|408):
Cum pot schimba comportamentul funcției shutdown de la Hibernate (S4) la (S5) în Windows 10?(12/1/2015)
Răspuns:Vă rog să efectuați următorii pași în Windows 10, după cum urmează:
1.Deschide [System] în Windows 10.
2.Selectează [Power & sleep] și alege [Additional power settings]
3.Selectează [Change what the power buttons do].
4.Selectează [Change settings that are currently unavailable].
5.Debifează [Turn on fast startup], după care salvează schimbarile efectuate.
6.Gata.
Întrebare (Q&A-119|399):
După ce am actualizat driver-ul Killer LAN de la versiunea 1.1.52.1451 la versiunea 1.1.54.1506, sub Windows 10, portul LAN nu mai funcţionează. Cum il pot repara?(8/1/2015)
Răspuns:Dacă aţi actualizat driver-ul Killer LAN sub Windows 10 x86/x64, de la versiunea 1.1.52.1451 la una mai nouă, acesta poate avea o funcţionare defectuoasă. Vă rugăm să urmați pașii de mai jos pentru a rezolva această problemă.
Step 1: Deschide Device Manager şi instalează driver-ul Killer LAN.
Step 2: Bifează căsuţa si apasă [OK].
Step 3: Scanează pentru eventuale schimbări in hardware.
Step 4: Porneşte instalarea noului driver şi apasă [Remove] după care restartează sistemul.
Step 5: Instalează noul driver Killer LAN după care restartează sistemul.
Întrebare (Q&A-115|384):
Când rulează aplicația 3DMark, sistemul iese automat în timpul testelor și afișează următoarea eroare : "procesul s-a închis neașteptat". Cum ar trebui să procedez?(12/1/2014)
Răspuns:Vă rugăm să verificați dacă în opțiunea din BIOS "APCI HPET table" este activă sau să dezactivați opțiunea"Systeminfo Scan" din 3Dmark.
Pentru mai multe informații legate de 3Dmark, accesați urmatorul link: http://www.futuremark.com/support/3dmark
Întrebare (Q&A-110|362):
Dupa instalarea tuturor driverelor de pe CD_ul suport, inca mai apar doua dispozitive necunoscute("IKBMON_01" si "IMSMON_01) in device manage al placii de baza H61. Ce driver este nevoie sa instalaez pentru acestea?
(2/1/2014)
Întrebare (Q&A-107|356):
Atunci cand instalez Windows 8.1 in mod GPT, apare un water mark in coltul din dreapta jos cu mesajul "Secure boot isn't configured correctly". Cum pot remedia problema?(10/1/2013)
Răspuns:Accesati pagina BIOS/Security pentru activare [Secure Boot] si selectati Install Default Secure Boot Keys, dupa care [F10] pentru salvarea setarilor si reporniti sistemul.
Întrebare (Q&A-107|357):
Atunci cand utilizez Sunlogin App pentru controlarea sistemului prin paltforma Android, apare un mesaj de eroare prin controlul remote desktop. Cum pot remedia aceasta problema?(10/1/2013)
Întrebare (Q&A-106|353):
Când conectez un cablu de alimentare cu 4 pini la cutia Wi-SD, sistemul meu nu se mai închide. Ce pot să fac?(9/1/2013)
Răspuns:Cutia Wi-SD poate funcţiona corect şi fără adăugarea unei alimentări suplimentare pe patru pini.
Vă rugăm să consultați paşii de mai jos pentru a instala cutia Wi-SD.
Întrebare (Q&A-105|346):
La un sasiu combo micro-ATX si ATX, care dintre locasuri sunt necesare pentru instalarea unei placi de baza micro-ATX?(7/1/2013)
Răspuns:Mai jos, consultati schema de locasuri pentru ATX si micro-ATX.
Pasul1. Instalati pinii de cupru in locasurile B,C,F,H,J,L si M.
Pasul 2. Pentru locasurile R si S, verificati insertiile de pe placa de baza.
Instalati piloniide cupru pe placa de baza.
Întrebare (Q&A-103|340):
Cum pot instala un procesor pe placile de baza cu socket 115x ?(3/1/2013)
Răspuns:Exista doua tipuri de protectie pentru procesor, verificati mai intai tipul de protectie al procesorului apoi urmati pasii de mai jos pentru instalarea acestuia.
Tip A: protectie procesor situata deasupra socket-ului. Pasul 1. Deschideti socket-ul procesorului fara sa indepartati protectia: Desprindeti clema prin apasare si indepartati-o de carlig. Momentan, nu este nevoie de indepartarea protectiei.
Pasul 2. Introduceti procesorul 115x-Pin: Localizati Pin1 si cele doua spatii de orientare, apoi cu atentie plasati procesorul in socket.
Pasul 3. Inchideti socket-ul: Apasati pe clema, apoi o fixati cu placa de sarcina sub placa de retentie. Capacul de protectie se va desprinde automat.
Tipe B: Protectie procesor situata in socket. Pasul 1. Deschideti socket-ul procesorului: Desprindeti clema prin apasare si indepartati-o de carlig.
Pasul 2. Indepartati protectia procesorului: Plasati degetul aratator pe marginea superioara a capacului Pnp. Folositi degetul mare pentru indepartarea capacului Pnp (Pick and Place Cap) din socket-ul procesorului prin ridicare.
NICIODATA nu indepartati capacul Pnp ca in imaginea de mai jos. Indepartarea incorecta a capacului Pnp poate deteriora contactele socket-ului.
Pasul 3. Introduceti procesorul 115x-Pin: Localizati Pin1 si cele doua spatii de orientare, apoi plasati cu atentie procesorul in socket.
Pasul 4. Inchideti socket-ul: Apasati pe clema, apoi fixati-o cu placa de sarcina sub placa de retentie.
Întrebare (Q&A-103|341):
Nu pot copia fisierele prin intermediul porturilor USB 3.0 atunci cand utilizez XFastUSB in Windows 8. Cum pot rezolva aceasta problema?(3/1/2013)
Răspuns:Daca doriti sa utilizati XFast USB pe portul USB3.0 ASMedia, dezinstalati driver-ul ASMedia USB 3.9 si utilizati driver-ul inbox Windows 8.
Întrebare (Q&A-102|334):
Ce este Dr. Debug si cum efectuez troubleshoot cu aceste coduri?(2/1/2013)
Răspuns:Dr. Debug se utilizează pentru furnizarea unor coduri ce reprezintă diferite erori ȋntâmpinate de sistem. Vezi diagrama de mai jos pentru citirea codurilor Dr. Debug şi cum se efectuează troubeshoot.
Cod
Descriere
00
Verificaţi dacă procesorul este instalat corect şi apoi ştergeţi CMOS.
0d
Probleme ȋn legatură cu memoria, placa video sau alte dispozitive. Ştergeti CMOS, apoi reinstalaţi memoriile, placa VGA şi ȋndepărtaţi alte dispozitive USB, PCI.
01 - 54 (cu exceptia 0d), 5A- 60
Probleme ȋn legatură cu memoria. Reinstalaţi procesorul şi memoria apoi ştergeţi CMOS. Dacă problema apare ȋn continuare, instalaţi un modul de memorie sau ȋncercaţi să utilizaţi alte memorii.
55
Memoria nu a putut fi detectată. Reinstalaţi memoria şi procesorul. Dacă problema apare ȋn continuare, instalaţi o singură memorie sau ȋncercaţi să utilizaţi alte memorii.
61 - 91
Eroare iniţiere chipset. Apăsaţi reset sau ştergeţi CMOS.
92 - 99
Probleme ȋn legătura cu dispozitivele PCI-E. Reinstalaţi dispozitivele PCI-E sau ȋncercaţi conectarea acestora la alte sloturi. Dacă problema apare ȋn continuare, ȋndepărtaţi toate dispozitivele PCI-E sau ȋncercaţi să utilizaţi altă placă VGA.
A0 - A7
Probleme ȋn legatură cu dispozitivele IDE sau SATA. Reinstalaţi dispozitivele IDE şi SATA. Daca problema apare ȋn continuare, ştergeţi CMOS şi ȋndepărtaţi toate dispozitivele SATA.
b0
Probleme ȋn legătură cu memoria. Reinstalaţi procesorul şi memoriile. Dacă problema apare ȋn continuare, instalaţi un singur modul de memorie sau ȋncercaţi alte module de memorie. * La modelele X79, ȋncercaţi să instalaţi memoriile ȋn sloturile DDR3 A1, B1, C1 si D1.
b4
Probleme in legatura cu dispozitivele USB. Incercati sa indepartati toate dispozitivele USB.
b7
Probleme ȋn legatură cu memoria. Reinstalaţi procesorul şi memoria, apoi ştergeţi CMOS. Dacă problema apare ȋn continuare, instalaţi un singur modul de memorie sau ȋncercaţi să utilizaţi alte memorii.
d6
Placa video nu a putut fi recunoscută. Ştergeţi CMOS şi ȋncercaţi să reinstalati placa video. Dacă problema apare ȋn continuare, ȋncercaţi să instalaţi placa video ȋn alte sloturi sau ȋncercati să utilizaţi alte plăci video.
d7
Tastatura şi mouse-ul nu au putut fi recunoscute. Incercaţi să reinstalaţi tastatura şi mouse-ul.
d8
Parolă incorectă.
FF
Verificaţi dacă procesorul este instalat corect iar apoi ştergeţi CMOS.
Întrebare (Q&A-102|336):
Sistemele de operare duale sunt compatibile cu Fast Boot?(2/1/2013)
Răspuns:Da, sunt compatibile. Dar pentru că Fast Boot iniţiază doar un singur volum RAID de hard disk, asiguraţi-vă că sistemele de operare sunt instalate pe acelaşi volum HDD/RAID.
Întrebare (Q&A-101|330):
Dupa actualizarea BIOS-ului, procesorul meu Intel IVY Bridge si placa de baza cu chipset Intel seria 6 primesc Blue screen si nu se pot conecta la Windows 8. Ce ar trebui sa fac?(1/1/2013)
Răspuns:Din cauza actualizarii versiunii ME, Intel ME schimba modul de pornire pentru Windows 8.
Va rugam sa utilizati CD-ul Windows 8 pentru a restaura sistemul.
Întrebare (Q&A-100|328):
Sa actualizez driver-ul Intel INF la versiunea 9.3.0.1025 in Windows 7?(12/1/2012)
Răspuns:Va recomandam sa utilizati driver-ul Intel INF din CD-ul nostru suport sau de pe website-ul ASRock.
Daca doriti sa reinstalati sistemul, instalati driver-ul 9.3.0.1025 Intel INF inainte de a instala alte drivere de pe CD-ul suport.
Întrebare (Q&A-98|323):
Suportă placa mea de bază Windows8?(10/1/2012)
Răspuns:Consultaţi site-ul nostru web pentru lista suport Windows 8. Link website
Dacă modelul dumneavoastră nu este afişat ȋn lista suport Windows 8, ȋncercaţi mai ȋntâi driver-ul inbox.
Întrebare (Q&A-98|322):
Cum pot schimba modul de shutdown Windows8 din starea Hibernate (S4) la shut down (S5)?(10/1/2012)
Răspuns:Urmăriţi setarea de mai jos din Windows 8.
1. Accesaţi [Control Panel]
2. Căutaţi [Power options] şi selectaţi [Change what the power buttons do].
3. Selectaţi [Change settings that are currently unavailable].
4. Debifaţi căsuţa [Turn on fast startup] apoi salvaţi modificarea.
5. Gata.
Întrebare (Q&A-97|318):
Dupa actualizarea de BIOS pentru procesorul Ivy Bridge, in device manager apare un dispozitiv neidentificat. Ce ar trebui sa fac?
(8/1/2012)
Răspuns:Este dispozitvul Intel Smart Connect. Puteti dezactiva optiunea Intel Smart Connect din BIOS sau puteti urma cativa pasi pentru instalarea serverului corespunzator.
Pasul 1: Descarcati driver-ul Intel Smart Connect de pe website-ul nostru: https://www.asrock.com/support/download.ro.asp
Pasul 2: Instalati driverul si apoi restartati sistemul:
Întrebare (Q&A-95|313):
Nu pot finaliza instalarea AXTU in Windows7 varianta japoneza, ce pot face?(5/1/2012)
Întrebare (Q&A-91|303):
Cum instalez "XP mode" pe Win7 cu CPUAM3R2?(1/1/2012)
Răspuns:Instalati mai intai Microsoft hotfix kb2519949: altfel XP Mode poate sa nu fie instalat cu success.
Accesati link-ul de mai jos pentru a descarca acest hotfix. http://support.microsoft.com/kb/2519949
Întrebare (Q&A-90|302):
Dupa ce opresc sistemul, tastatura USB si mouse-ul raman in continuare aprinse. Cum as putea sa le opresc?(12/1/2011)
Răspuns:Daca placa de baza dispune de jumper PS2_USB_PWR1, ajustati header-ul PS2_USB_PWR1 la pin 1-2(+5V), ca in imaginea de mai jos.
Daca nu, setati [Deep SX] pe [Activare] in BIOS.
Sau setati [Pornit/Oprit Redare] pe [Dezactivare] in BIOS.
Întrebare (Q&A-89|298):
Daca mouse-ul sau tastaura nu functioneaza corespunzator in BIOS, cum rezolv aceasta problema?(11/1/2011)
Răspuns:Va rugam actualizati cea mai recenta versiune BIOS din linkul de mai jos sau beta BIOS de la Beta Zone pentru testari.
BIOS link descarcare: https://www.asrock.com/support/download.ro.asp
Întrebare (Q&A-88|294):
Cum pot active DEP (Data Execution Protection) cu suport CPU?(9/1/2011)
Răspuns:Va rugam intrati in BIOS si setati [No execute Memory Protection] in [Enabled].
Puteti gasi aceasta optiune in BIOS-> Advanced-> CPU Configuration-> Set [No execute Memory Protection] to [Enabled.]
Întrebare (Q&A-88|293):
Vreau sa testez funtionalitatea VT-d. Exista un material informativ, SOP, in acest sens? (SOP- Standard operation Procedure)?(9/1/2011)
※ Cerintele de system sunt urmatoarele:
i.2048MB RAM sau mai mult (cerinte minime de system pentru VMWare)
ii.Procesoarele K-series nu suporta VT-d
Întrebare (Q&A-87|295):
porturile Etron USB3.0 nu detecteaza disozitivele mele USB3.0 cu JMicron IC. Ce pot face?(9/1/2011)
Răspuns:Va rog urmati pasii de mai jos
1.Faceti un update de driver pentru Etron USB3.0 v0.104 din link-ul urmator: https://download.asrock.com/Drivers/others/Etron(0.104.WHQL).zip
2.Contactati JMicorn si cereti ajutor pentru un update de firmware. Puteti contacta JMicorn la email: fae@jmicron.com
Va rog informati JMicron ca utilizati versiunea de driver v0.104.
Întrebare (Q&A-86|288):
When using Windows MCE, the system sometimes wake up automatically. How do I solve this problem?(6/1/2011)
Răspuns:Please kindly refer to below picture to disable "Automatically download Windows Media Center data between the following times" option under MCE.
(Path: MCE-> Task->Settings-> General->Automatic Download options-> Automatically download Windows Media Center data between the following time.)
Întrebare (Q&A-84|286):
What's the meaning of AMI UEFI BIOS Beep code?(4/1/2011)
Răspuns:Please refer to below form for the beep code and debug code of AMI UEFI BIOS.
Condition
Beeps Code
Debug Code
Normal
No beep
With goodnight LED enabled, debug code will disappear after the beep.
Bad CPU
No beep
No debug code
Bad memory
No beep
45
Without memory
3 long beeps
53
Without CPU
No beep(No Power)
No debug code
Without VGA card
5 long beeps
Beeps at"d6", then show "0d"
Întrebare (Q&A-83|282):
Why can't my iPhone4 be recognized by Etron USB3.0 controller?(3/14/2011)
Întrebare (Q&A-83|280):
After installing Daemon Tool, why can't my system play Blu-Ray movie via PowerDVD10?(3/14/2011)
Răspuns:Please enable "Advanced Emulation" in the preferences page of Daemon Tool
Întrebare (Q&A-83|281):
If using Directory Opus, how do I improve the performance of network transfer speed?(3/14/2011)
Răspuns:Please adjust following setting in your system.
1.In Directory Opus utility, please increase the buffer size to 9999
2.Green Ethernet = Disable
3.Interrupt Moderation = Disable
Întrebare (Q&A-79|264):
Could I connect USB2.0 cable to USB3.0 external HDD device and USB3.0 external HDD device run at SuperSpeed mode?(5/6/2010)
Răspuns:USB3.0 and USB2.0 cable has some differences, please refer below picture to check your USB cable is USB2.0 or USB3.0
If you connect USB2.0 cable on USB3.0 external HDD device like below, it will not run at SuperSpeed mode.
Please connect USB3.0 cable on USB3.0 external HDD device to run at SuperSpeed mode.
Întrebare (Q&A-77|260):
Can I use water cooling as my CPU fan?(11/21/2009)
Răspuns:We recommend use Intel® or AMD® stock cooler instead of water cooling. It has better air flow in the chassis.
Întrebare (Q&A-77|262):
I connect my IR receiver to onboard IR header , how can I make it work under Windows® 7?(11/21/2009)
Răspuns:Please do the Windows® update, which you may refer to the Fig.1 as below.
Întrebare (Q&A-77|259):
Does my motherboard support Windows® 7?(11/21/2009)
Răspuns:Please refer our website for windows7 support list.
Website link: https://www.asrock.com/news/events/2009win7/index.asp
If your models are not listed on Windows® 7 support list, please kindly try inbox driver first.
Or go to chipset vender website to download the chipset driver.
Intel® website: http://downloadcenter.intel.com/Default.aspx
AMD® website: http://support.amd.com/us/gpudownload/Pages/index.aspx
NVIDIA® website: http://www.nvidia.com/Download/index.aspx?lang=en-us
Realtek website: http://www.realtek.com.tw/downloads/
VIA® website: http://www.via.com.tw/en/support/drivers.jsp
If you got any further issues, please contact ASRock TSD : Asrock_TSD@asrock.com.tw
Întrebare (Q&A-73|250):
I can not virtual 64bit OS, when I adopt AMD® CPU with Sun's xVM virtual Box software. How can I do?(6/25/2009)
Răspuns:1. Please make sure your OS is 64bit and also check your CPU, whether support AMD-V.
2. [Enable] [Secure Virtual Machine] option in the BIOS.
3. Please check the [Enable Nested Paging] box in Sun's xVM virtual box software.
And then you can virtual 64bit OS.
Întrebare (Q&A-71|246):
When I use Vista 64bit SP1 OS, the [Event viewer] in the OS shows
Kernel-Proessor-Power error, but the OS works fine. How can I solve this error in the [Event viewer]?(2/27/2009)
Răspuns:Please check the BIOS setting.
A)-> If you use Intel® CPU, please [Enable] the [Intel® Speedstep ™ tech] option in
the BIOS
B)-> If you use AMD® CPU, please [Enable] the [Cool'n'Quiet] option in the BIOS
C)-> If your CPU not support [Intel® Speedstep ™ tech] or [Cool'n'Quiet] function,
please contact ASRock TSD from the link:
https://www.asrock.com/support/TSD.asp
Întrebare (Q&A-69|242):
When I connect a HDMI_SPDIF cable from the HDMI VGA card (GTX260 or GF9800) to the onboard HDMI_SPDIF header, it cannot get sound from the HDMI output. What should I do?(11/27/2008)
Răspuns:The pin definition of the onboard HDMI_SPDIF header is different from the header of some VGA cards.
Please plug in the HDMI_SPDIF cable reversely like following picture.
Întrebare (Q&A-68|238):
I am using Intel® chipset X48 / X38 / P45 / P43 / G43 / P35 / G31 / P965 series motherboard with 4GB memory modules installed. But it always detects the memory size as 3GB instead of 4GB at POST screen. What should I do?(10/23/2008)
Răspuns:Please enter BIOS setup and enable the "Memory Remap Feature" option.
(BIOS / Advanced / Chipset Configuration / Memory Remap Feature)
Întrebare (Q&A-66|233):
I use Intel® CPUs, why the Vcore sometimes is lower than the value in the BIOS?(7/31/2008)
Răspuns:VCore on Pentium 4 (and newer generation CPUs) is no longer static. Please refer to the Intel® document below. It shows that the Vcore will decrease with the CPU loading increasing. That's why the Vcore may be lower.
Întrebare (Q&A-66|232):
I install more than 2GB system memory on my system. When I run the "Sound Recorder" under Windows® XP, it always shows the following error message. What's wrong?
(7/31/2008)
Răspuns:This is the limitation of Windows® XP. Please refer to the Microsoft® Knowledge Base for details: http://support.microsoft.com/kb/284893
Întrebare (Q&A-64|229):
When I use Adobe Acrobat Reader ver 7.08 to read PDF file under Vista SP1, it pops up an error message: This program has some compatibility issue… What do I do?(4/28/2008)
Răspuns:Please go to Adobe website to download the latest Adobe Reader update ver 8.1.2 or later and update it to fix this issue.
Întrebare (Q&A-64|227):
How do I get my onboard LAN to work properly?(4/28/2008)
Răspuns:Here are some suggestions:
1.Make sure the "Onboard LAN" option was enabled in BIOS.
2.Make sure the LAN driver was installed properly. Please check it in "Device Manager".
3.Update the BIOS of your motherboard to the latest one.
4.Try the newer LAN driver from ASRock or chipset vendor's website.
ASRock: https://www.asrock.com/support/Download.asp
Realtek: http://www.realtek.com.tw/default.aspx
NVIDIA: http://www.nvidia.com/Download/index.aspx?lang=en-us
VIA
5.Change another LAN cable. (For Gigabit LAN, please make sure your LAN cable could fully work with Gigabit LAN.)
6.Reinstall the operating system.
Întrebare (Q&A-62|224):
I use the ASRock WiFi card as software AP. However there are some APs around my place; how do I change the channel of the software AP to avoid the interference?(2/14/2008)
Răspuns:Please refer to the following steps to change the channel of software AP.
1.Click "Setup" to go into "Wireless Network properties.
2.De-select "Auto_Channel"
3.Choose the channel you want. (suggest to choose the channel 1 or 6 or 11, these channels are less interference with others)
4.Click "Finish" to finish the setup.
Întrebare (Q&A-60|215):
I'm using the AMD® AM2 Athlon 64X2 5000+ Black Edition CPU. The ratio of this CPU is unlocked. I would like to overclock it by adjusting the ratio. But after adjust the CPU ratio in BIOS and boot into the Windows, the ratio of this CPU does not change. What should I do?(12/19/2007)
Răspuns:Actually, it is AMD® CPU driver's behavior. To perform overclocking please disable the "Cool 'n' Quiet" function in BIOS-> Advanced-> CPU Configuration-> Cool'n'Quiet. Please refer to the following picture.
Întrebare (Q&A-59|212):
I'm using 4 GB system memory under Windows® XP Professional x64 Edition. Why can't I enable hibernation in the Power Option of Control Panel? It does not have hibernation tab in it!(11/5/2007)
Răspuns:Windows® XP Professional x64 Edition does not support hibernation with more than 4GB system memory. Please refer to the Microsoft® Knowledge Base for details: http://support.microsoft.com/kb/888575
Întrebare (Q&A-52|197):
If the MIDI/GAME port is enabled in the BIOS setup, the device manager will show yellow "!" under Windows® Vista™. Why?(3/19/2007)
Răspuns:Microsoft® had removed the support for MIDI/GAME port under Windows® Vista™. Please kindly refer to below Q&A No.4:
http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=2319740&SiteID=17
Întrebare (Q&A-51|194):
How do I enable Windows® Aero feature in my Windows® Vista™ Premium system?(2/15/2007)
Răspuns:First, your hardware must meet the requirements of the Windows® Vista™ Premium system. If not, you may not enable Windows® Aero.
Windows® Vista™ Premium system - Hardware Minimum Requirements
Item
Requirements
CPU
x86-compatible 32-bit CPU or x64-compatible 64-bit CPU
Memory
512MB Single Channel (Premium, Discrete models) 512MB x 2 Dual Channel (Premium, embedded models)
VGA
DirectX9.0 (with WDDM Driver) with 128bit VGA memory (Premium)
Audio
UAA Audio (HD Audio, USB Audio and IEEE1394 Audio) (Premium or Basic depends on Codec Vista logo level)
Second, please kindly refer to below steps to enable Windows® Aero feature:
1.Press right button of mouse at Desktop and click "Personalize".
2.Enter into "Windows® Color and Appearance" setting
3.Refer to below image to enter "Open classic appearance properties for more color options" setting.
4.Set "Color scheme" as "Windows® Aero".
Întrebare (Q&A-50|192):
I would like to use the analog CD-in function in Windows® Vista™. But the "Analog" item of Playback and Rip can not be selected in Windows® Vista™. It was gray. Why? (Here is the screenshot.)
(1/16/2007)
Răspuns:Windows® Vista™ operating system does not support the analog CD-in. The output of CD/DVD-ROM playback will be digital only.
Întrebare (Q&A-50|191):
When my computer is in standby mode, I can not resume from USB devices. Can you help?(1/16/2007)
Răspuns:This is due to the design of Windows® XP system. You may refer to the Microsoft® Knowledge Base:
http://support.microsoft.com/kb/841858
If you want to resume from USB devices, such as USB mouse, remote control, you may directly install the registry file below:
https://www.asrock.com/support/download/ResumeUSB.ZIP and then restart your computer.
Întrebare (Q&A-49|13):
I am using the AMD® AM2 rev.G CPU. But the system always stops at POST after I turn on the system. I can't go into the operating system. What should I do?(12/19/2006)
Răspuns:For supporting AMD® AM2 rev.G CPU, please follow the steps to update the BIOS of your motherboard to the latest one.
1.Please press the "F2" key continuously right after turn on the system until it goes into the BIOS setup.
2.Please disable the "Cool'n'Quiet" function in BIOS setup.
3.Press "F10" key to save configuration changes and exit setup.
4.You can start to update the BIOS now.
How to update BIOS?
https://www.asrock.com/support/DOS.html
BIOS download page.
https://www.asrock.com/support/download.asp?c=All
Întrebare (Q&A-47|186):
My power supply has two 4-pin (2X2) power connectors. Which one should I connect to the motherboard?(10/20/2006)
Răspuns:Please refer to the following pictures:
1.Please use this connector on the motherboard. (2 black and 2 yellow wires)
2.This is 20+4 pin connector; please only connect the 20-pin connector to the motherboard. Please DO NOT connect this 4-pin connector to the motherboard. (1 black, 1 yellow, 1 red and 1 orange wire)
Întrebare (Q&A-45|181):
What key should I press to enter into BIOS setup? What key should I press to enter into boot menu?(8/18/2006)
Răspuns:To enter BIOS setup, please press "F2" repeatedly right after you turn on the computer until system goes into BIOS setup.
If you want to enter into boot menu, please press "F11"
Întrebare (Q&A-42|170):
When I use DDR 400 (200 MHz) memory on my board, it shows that the DRAM frequency is running at DDR 333 (166MHz) in BIOS main page. The BIOS option "DRAM Frequency" is set at default setting "Auto". Why?(4/21/2006)
Răspuns:In order to get the best system compatibility and stability, we make it to run at DDR 333 (166MHz) when DDR 400 (200MHz) memory is installed and BIOS option "DRAM Frequency" is selected to "Auto". If you want to run DDR 400 (200MHz), please kindly adjust the BIOS option "DRAM Frequency" to DDR 400 (200 MHz) manually.
Întrebare (Q&A-40|165):
I have installed total 4GB memory on my motherboard. However, it can only recognize around 3GB or less. How should I do to recognize 4GB totally?(2/17/2006)
Răspuns:Please refer the description Q4 of Q&A-20.
https://www.asrock.com/support/QA/TSDQA-20.pdf
This limitation applies to most chipsets & Windows® XP 32-bit version operating system.
If you want to get 4GB memory for your system, below two conditions must be required:
1. The memory controller which supports memory hole(memory remap) functionality is used. The latest chipsets like Intel® new chipset, or other chipsets and AMD® K8 CPU architecture can support the memory hole(memory remap) function.
2. Windows® XP Pro X64 Ed. (64-bit) or other OS which can address more than 4GB memory.
http://www.intel.com/support/motherboards/server/sb/cs-016594.htm
Întrebare (Q&A-39|161):
After installing Windows® XP x64 Edition, I see an "Unsupported Standard Game Port" in device manager. And there is no exclamation mark or error message. Why?(1/16/2006)
Răspuns:Microsoft® does not support game port in Windows® XP x64 Edition. If you want to use a joy pad or joystick in Windows® XP x64 Edition, please use an USB one.
Întrebare (Q&A-36|152):
How do I use "Boot from Network" function on ASRock motherboard?(10/17/2005)
Răspuns:Please press F2 when power on, enter the BIOS setting menu. Select the screen "Boot". Go to the sub screen "Boot settings Configuration". Set the item "Boot From Network" to "Enable". Press F10 to save the setting and reboot.
After restart, press F11 and select Network as the boot device. Or press F2 and enter the sub screen "Boot Device Priority" in BIOS "Boot" screen to change the boot priority of Network.
Întrebare (Q&A-29|132):
I use a HT CPU and an ASRock motherboard which supports Hyper-Threading. How do I know if my system is working under Hyper-Threading?(3/21/2005)
Răspuns:Please right click on the Taskbar and choose the Task Manager. In "performance" option, if you see two figures of CPU Usage History, it means that the system is working under Hyper-Threading. (Please refer to the following picture).
Hyper-Threading
If you see only one figure of CPU Usage History, it means that the system is not working under Hyper-Threading. (Please refer to the following picture).
Non Hyper-Threading
Întrebare (Q&A-26|119):
During POST the display shows "Mac address are invalid in both CMOS and DMI. Press F1 to resume". What should I do?(12/15/2004)
Întrebare (Q&A-26|120):
My CPU is Duron FSB 200 MHz CPU. Why my DDR 400 SDRAM can only run at DDR 266 speed on the K7VT6 motherboard?(12/15/2004)
Răspuns:According to the specification of VIA KT600, only DDR 266 SDRAM is supported if FSB 200 MHz CPU is installed. DDR 400 SDRAM is supported with FSB 266, 333, or 400 MHz CPU. Please refer to the following supporting table.
FSB \ Memory
DDR 266
DDR 333
DDR 400
200 MHz
Yes
No
No
266 MHz
Yes
Yes
Yes
333 MHz
Yes
Yes
Yes
400 MHz
Yes
Yes
Yes
Întrebare (Q&A-24|118):
My OS is Windows XP (or Windows 2000), and I have installed XP Service Pack 1 (Windows 2000 Service Pack 4). But when I use USB 2.0 devices, it will show "High-Speed devices is attached to a non-Hi-Speed port". How can I use USB 2.0 devices?(10/15/2004)
Răspuns:Please go to "device manager" to check if the driver was installed properly. If not, please do the following steps.
1.Right click the exclamation mark device and choose properties.
2.Click "update driver".
3.Choose "Install the software automatically"
4.Then it will find the device. Please click finish.
Întrebare (Q&A-23|114):
After updating Windows XP to service pack 2, some benchmark or programs may not work properly. What's going on?(9/14/2004)
Răspuns:Currently, Windows XP service pack 2 is causing some incompatible issue. For incompatible issue of service pack 2, you can refer to following Microsoft's web site:
http://support.microsoft.com/default.aspx?kbid=884130&product=windowsxpsp2
Întrebare (Q&A-23|112):
My ASRock motherboard supports Hybrid Booster. Is Hybrid Booster a utility to install? Where can I get it?(9/14/2004)
Răspuns:The Hybrid Booster features supported on each models are a little different.
Please go to https://www.asrock.com/mb/index.asp and find the specification of your motherboard and check the exact features supported.
Actually, Hybrid Booster is a combination of several features which have already been provided with the motherboards.
1. CPU Multiplier: Adjusted by setting onboard FID jumpers.
2. CPU Vcore adjustment: Adjusted by setting BIOS setup option.
3. CPU Frequency Stepless control: Adjusted by setting BIOS setup option.
4. AGP/PCI Frequency control: Adjusted by setting BIOS setup option.
5. ASRock U-COP: Hardware feature, no need to be adjusted.
6. Boot Failure Guard: BIOS feature, no need to be adjusted.
Please refer to https://www.asrock.com/feature/HybridBooster/HybridBooster.html for detailed explanations.
Întrebare (Q&A-22|106):
Does my ASRock K7 motherboard, which supports Athlon XP FSB 333 MHz CPU, support AMD® Sempron CPU?(8/16/2004)
Răspuns:Yes, all ASRock motherboards, which support Athlon XP FSB 333 MHz CPU, would support AMD® Sempron CPU by updating the BIOS. Also ASRock K8S8X motherboard would support AMD® Sempron CPU by updating the BIOS. Please refer to ASRock web site for more information. https://www.asrock.com/support/CPU.asp
Întrebare (Q&A-20|102):
Why is my 4GB of memory reported as about 3.5GB by the system if the chipset of the motherboard support to 4GB Memory size?(6/11/2004)
Răspuns:Under the current PC memory addressing, there is a memory area just below 4.0 GB which is reserved permanently. The maximum DDR memory support is actually about 3.5GB rather than 4GB. This limitation is caused by the current PC architecture in which the missing 0.5GB of memory addresses are reserved for PCI I/O space, AGP aperture mapping space, and other onboard device I/O space. Thus although the chipset datasheet may claim memory support for up to 4GB, the system actually only offers about 3.5GB with four 1GB DDR DIMMs installed. 32 bit processors only support 4GB of address space.
Întrebare (Q&A-19|97):
I'm using INTEL Prescott CPU on ASRock motherboard. After the system works for a while, I realize that the sound of the CPU fan is getting louder. What's wrong?(5/15/2004)
Răspuns:Please understand that this is a normal behavior of Intel boxed heat sink. The cooling fan which comes with Prescott CPU (see the following pictures) is an automatically adjustable CPU cooling fan and the speed of the fan will be adjusted according to the environment temperature. While higher temperature is detected by the INTEL boxed heat sink, the fan will speed up. So the sound will get louder.
Întrebare (Q&A-18|93):
My ASRock motherboard can support Prescott CPU. If I want to use Prescott CPU, is there anything I need to notice?(4/15/2004)
Răspuns:Prescott CPU needs more powerful power supply than Northwood CPU. Please use a 400W(or higher) power supply with Prescott CPU. We also recommend to use following vendors' power supply:Delta、FSP、Seventeam、Macron、Snake、AcBel Or please consult the suggestion of this website.
http://www.tomshardware.com/howto/20021021/powersupplies-15.html
Întrebare (Q&A-18|89):
My on-board LAN is not working, I found that the MAC address of my on-board LAN is 00-00-00-00-00-00 or FF-FF-FF-FF-FF-FF. What's wrong?(4/15/2004)
Răspuns:The MAC address of the on-board LAN is erased. After updating the BIOS or clearing the CMOS, please boot up the system and enter the BIOS setup. After loading the BIOS default, please exit and save changes. Failing to do so may cause the MAC address disappeared. If the MAC address is gone, please contact ASRock technical support engineer for help. ( https://www.asrock.com/general/about.asp?cat=Contact )
Întrebare (Q&A-17|87):
When connecting the POWER SW, POWER LED, RESET SW and HDD LED cables from my chassis to the PANEL1 connector on the motherboard, I found that the pin holes of the cable does not match with the connector. What should I do?(3/15/2004)
Răspuns:Please see the following pictures. If your POWER LED cable is designed with 2 cables in pin hole 1 and 3 (see Fig.1), please remove one of the cables and insert to the middle pin hole 2 (see Fig.2). Then, please refer to Fig.3 and Fig.4 for the connection.
Întrebare (Q&A-17|86):
My motherboard is Intel or ALi south bridge based motherboard. When I connect the ATX power connector to the motherboard, the system power on right away. Why?(3/15/2004)
Răspuns:This issue will happen if CMOS checksum is bad. Please enter the BIOS setup then load BIOS default setting to solve this issue.
Întrebare (Q&A-16|83):
When I play some video or audio media files through my IDE optical devices (CD-ROM and DVD-ROM). I feel that the video/audio playback is not smooth. What should I do?(2/17/2004)
Răspuns:It might be that the CDROM is transferring in PIO mode instead of DMA mode. It is highly recommended to enable the DMA function of your IDE optical devices (CD-ROM or DVD-ROM) in order to reduce the CPU loading when accessing optical discs. Please follow the bellow procedure to enable DMA mode.
In Windows 2000/XP, assuming that your IDE optical device is connected on secondary IDE channel as master drive,
Right click the "My computer" icon, select "Properties". Then, select "Hardware"----"Device Manager".
In "Device Manager", select "IDE ATA/ATAPI controllers"----double click "Secondary IDE Channel".
In "Secondary IDE Channel Properties", select "Advance Settings" and adjust the "Transfer Mode" of the CDROM (Device 0) from "PIO Only" to "DMA if available".
Click "OK".
In Windows 98SE/ME,
Right click the "My computer" icon, select "Properties". Then, select "Device Manager".
In "Device Manager", double click "CDROM". Then, double click your optical device under "CDROM".
In the new window which displays the optical device properties, select "Settings". Then, check the "DMA" box in "Options".
Click "OK".
Întrebare (Q&A-15|81):
I'd just finished setting up my system. When booting it up, I found that the LED of the floppy drive is always on and I cannot read any floppy disk with the floppy drive. Why?(1/14/2004)
Răspuns:Perhaps the floppy ribbon cable is connected to the floppy drive with the wrong orientation. Please reconnect the floppy cable and make sure to match the red marking on the floppy ribbon cable with Pin1 of the floppy drive connector. However, some floppy drives' connectors may not be easily to define Pin1. You can try to check around the connector. Usually, there will be labels for Pin1 or Pin2.
Întrebare (Q&A-14|74):
I'm using an add-on LAN card on my ASRock motherboard. The LAN card provides a "Wake On LAN" connector with a cable. Is there a connector on the motherboard so that I can plug this cable?(12/12/2003)
Răspuns:There's no need to connect this cable to the motherboard and you are still able to use the "Wake On LAN" feature with the add-on LAN card. To use it, please remember to enable the "PCI Device Power On" option in BIOS.
Întrebare (Q&A-14|75):
My parallel port printer can't work normally with my ASRock motherboard. What should I do now?(12/12/2003)
Răspuns:Please try to go to BIOS SETUP -> Advanced menu -> Peripheral Configuration -> Parallel Port Mode, and set it to "Normal".
Întrebare (Q&A-14|73):
I have an ASRock ATX motherboard. Do I need to screw on the double hole?(12/12/2003)
Răspuns:ASRock ATX motherboards are ATX specification 1.1 and 2.0 compliant, so the screw hole, which is on the right bottom of board, will be double holes design. According to the ATX specification, it is not necessary to screw this hole, you can please just use a plastic stand to bear this hole. If you still want to screw this hole, please do not over-tighten the screw, doing so may damage the board.
Întrebare (Q&A-13|66):
I'm using Duron 1600MHz Applebred CPU on your K7 series motherboard. How come the CPU is only recognized as a Duron 1200MHz CPU?(11/14/2003)
Răspuns:The FSB of Duron Applebred CPU (1400MHz to 1800MHz) is 266MHz. It is different from the former Duron CPU (FSB 200MHz). Please remember to adjust the FSB_SEL jumper to FSB 266MHz while using a Duron Applebred CPU.
https://www.asrock.com/support/K7Jumper.pdf
Întrebare (Q&A-13|71):
With 3Com /Intel Gigabit LAN card installed, my system cannot connect to the Internet if PC-cillin 2002 personal firewall is enabled. How do I solve it?(11/14/2003)
Răspuns:Please update the driver for PC-cillin 2002 personal firewall. The solution is available from Trend Micro Web Site.
English version: http://kb.trendmicro.com/solutions/solutionDetail.asp?solutionID=17007
Chinese version: http://www.trendmicro.com.tw/solutionbank/consumer/Show_SB.asp?L1ClassNo=5&L2ClassNo=28&SBNo=1081
Întrebare (Q&A-12|62):
I'm using an ASRock motherboard which supports Hyper-Threading technology. How come there is no Hyper-Threading technology option in BIOS setup?(10/15/2003)
Răspuns:The Hyper-Threading technology option in BIOS will appear only when a Hyper-Threading technology CPU is installed.
Întrebare (Q&A-10|56):
After I shut down the system, my USB mouse is still light on. Why?(8/15/2003)
Răspuns:In order to solve this problem, please adjust the PS2_USB_PWR1 jumper to pin 1-2(+5V).
Întrebare (Q&A-10|54):
My motherboard provides FID jumpers. Why I can't change my CPU multiplier even though I already adjust FID jumpers correctly?(8/15/2003)
Răspuns:If the multiplier of your CPU is locked by itself, you can't change it even though you set FID jumpers through the motherboard.
Întrebare (Q&A-10|52):
What is Boot Failure Guard (B.F.G)? How do I enable this function?(8/15/2003)
Răspuns:It is an ASRock new technology. While the system could not boot up normally at overclocking setting, the safe boot up mode will be issued from B.F.G and provides a BIOS setting interface for parameter reset/correction.
You don't need to adjust any setting to enable B.F.G. It is a basic function for ASRock motherboard.
Întrebare (Q&A-9|48):
When I'm going to install USB 2.0 driver for my Windows 2000, it asked me to update Service pack 4. Where can I get Service pack 4 for Windows 2000?(7/9/2003)
Răspuns:Windows 2000 service pack 4 is now available on Microsoft website.
Please refer to http://www.microsoft.com/windows2000/downloads/servicepacks/sp4/default.mspx
Întrebare (Q&A-9|46):
How could I use Wake on LAN function?(7/9/2003)
Răspuns:All of ASRock motherboards support Wake on LAN. Please enable the "PCI Device Power On" in the Power menu of BIOS. After saving the changes and exit the BIOS, please boot into the Windows OS then shut down the system.
Now, the system is ready to be woken up through LAN by other computers.
Întrebare (Q&A-9|45):
I'm using ASRock motherboard. In the BIOS, I found that the Vcore is a little bit higher. Is this normal?(7/9/2003)
Răspuns:The value is still in tolerance of the CPU SPEC. It's more stable to set the Vcore a little higher under CPU SPEC. Please do not worry about it.
Întrebare (Q&A-8|43):
How to clear CMOS? (6/13/2003)
Răspuns:Please unplug the ATX power and remove the battery, use a metal material like paper clip to short the CLRCMOS1 soldering points or CLRCMOS2 jumpers for 3 seconds. After that, install the battery and plug the ATX power back to the motherboard.
Note: Please do not clear the CMOS right after you update the BIOS.
Întrebare (Q&A-8|42):
May I use the power supply without +12V power (4 pins) connector for ASRock Intel platform Motherboards? (6/13/2003)
Răspuns:ASRock has its own design to omit the Intel specified 4-pin connector. All needed power for motherboard can be supplied from 20-pin ATX connector. So ASRock P4 platform motherboards is able to support some power supplies without +12V 4-pin connector.
Întrebare (Q&A-8|41):
I found two digits or letters changing at the right bottom corner during POST screen. What is it?(6/13/2003)
Răspuns:This is the BIOS POST code. It represents each step BIOS does during POST screen.
Întrebare (Q&A-8|38):
How do I get the correct CPU speed after updating the BIOS?(6/13/2003)
Răspuns:After updating the BIOS, the default of BIOS will be loaded with stable setting and the system runs with slower speed to secure the first boot runs successfully. In order to make your system running with the optimum setting, please remember to load turbo/default setting after you update the BIOS.
Întrebare (Q&A-7|37):
What's the function of JL1 and JR1 jumpers on my ASRock motherboard?(5/9/2003)
Răspuns:When you connect speakers in back panel and front panel at the same time,
1. If the jumpers JL1 and JR1 are short, both front panel and rear panel audio connectors can work.
2. If both jumper caps on JL1 and JR1 are removed, only front panel audio works.
However, it requires your front panel to support the function.
Întrebare (Q&A-7|36):
If I install Win9x MR driver by pressing the auto setup of the support CD, the MR modem always picks up com 5. How do I solve it?(5/9/2003)
Răspuns:Please reload the driver by following steps:
1. Please click the properties of MR modem under "device manager".
2. Click the "driver" and click "update driver".
3. Select the driver you want.
4. Load the driver from the path to support CD\drivers\amr\win9x
Întrebare (Q&A-6|27):
Does ASRock motherboard support "Boot from USB device", if my USB device is bootable?(4/15/2003)
Răspuns:Yes! All of ASRock motherboards support "Boot from USB device".
When the system boot up, please press "F8" or "F11" to enter "Boot Menu" and select USB device for your fist boot device , then the system will boot from the USB device which you selected. For P4I45D, please plug the bootable USB device to USB port 2,3.
Întrebare (Q&A-6|25):
Sometimes I cannot boot up from my floppy disk, Why?(4/15/2003)
Răspuns:Please try to enable the "Floppy Seek" in the BIOS utility.
Întrebare (Q&A-6|30):
I'm using a AMD Athlon XP 2000+ processor with FSB 266MHz on K7S8X, but the FSB jumper can only set from 100, 133, 166MHz. How do I adjust to FSB 266MHz?(4/15/2003)
Răspuns:Please understand that AMD Athlon XP 2000+ processor with FSB 266MHz is actually running with 133*2=266MHz. Please adjust the FSB jumper to 100MHz for FSB 200MHz processors, 133MHz for FSB 266MHz processors and 166MHz for 333MHz processors.
Întrebare (Q&A-5|24):
Do I need to install USB2.0 driver if my system runs Win XP SP1?(3/3/2003)
Răspuns:You don’t need to install USB2.0 if you already upgrade to service pack 1 which
include USB2.0 driver.
Întrebare (Q&A-5|23):
Where can I get the detailed BIOS setting description?(3/3/2003)
Răspuns:You can find the detailed user manual and BIOS setting description in ASRock support CD.
Întrebare (Q&A-5|21):
Why I only see 1667MHz for my Athlon XP 2000+ CPU?(3/3/2003)
Răspuns:2000+ is the model number of AMD CPU, it does not represent the CPU frequency.
Please refer to http://www.amd.com for more information.
Întrebare (Q&A-5|20):
After I updated BIOS, ASRock LOGO disappeared when booting up. Why?(3/3/2003)
Răspuns:Please don't worried! ASRock has removed LOGO in the new BIOS for all ASRock model. It is normal that ASRock LOGO disappeared after flashing BIOS.
Întrebare (Q&A-5|19):
What is ASRock U-COP?(3/3/2003)
Răspuns:ASRock U-COP = ASRock Universal CPU Overheating Protection is a hardware level mechanism, which provide the auto-power-shut-off function to protect CPU from the damage while the CPU temperature getting high.
All ASRock Intel/AMD CPU series motherboards are equipped with ASRock U-COP.
Întrebare (Q&A-4|17):
Should I clear the CMOS after I upgrade the BIOS?(1/30/2003)
Răspuns:If your system is running fine, you do not have to clear the CMOS. Also please do not clear the CMOS right after you upgrade the BIOS. After upgrading the BIOS, please reboot your system once then you can clear the CMOS if you need to do it.
Întrebare (Q&A-4|16):
How can I set CPU FSB (Front Side Bus) correctly?(1/30/2003)
Răspuns:For Intel CPU: You do not need to do any setting. When you install CPU at the first time, all that you need to do is go to BIOS and "Load setup defaults", then the system will auto detect the correct CPU FSB.
For K7VT2 and K7VM2: There is a FSB_SEL jumper on the motherboard .
FSB 100Mhz set 2-3
FSB 133Mhz set 1-2
Întrebare (Q&A-2|7):
My PC runs Windows 98/ME, can I still use USB 2.0 products?(11/26/2002)
Răspuns:Since Microsoft is only developing drivers for Windows XP and 2000, you will have to use a 3rd party vendor's drivers. Also Power Management for USB 2.0 works fine under Windows XP. It may not work properly under Win98/ME/2000. Please check detailed information from Microsoft Web Site:
Întrebare (Q&A-1|2):
What's the meaning of AMI BIOS Beep Codes?(10/29/2002)
Răspuns:The following are AMI BIOS Beep Codes that can occur.
Beep Code
Descriptions
1 short
Memory refresh timer error.
2 short
Parity error.
3 short
Main memory read / write test error.
4 short
System timer failure.
5 short
Process error.
6 short
Keyboard controller BAT test error.
7 short
General exception error.
8 short
Display memory error.
9 short
ROM BIOS checksum error.
10 short
CMOS shutdown Read/Write error.
11 short
Cache Memory bad.
Întrebare (Q&A-1|4):
If I use 1 GB or more memory on the M/B, Windows 98/ME O.S. shows "Error Message: Insufficient Memory to Initialize Windows". What's wrong?(10/29/2002)
Răspuns:It's a limitation of Win9x/ME. Windows NT 4.0 / 2000 / XP has no problem, please check detailed information from Microsoft Web Site.
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q184447
Întrebare (Q&A-1|3):
Can I install both DDR and SD RAM at the same time?(10/29/2002)
Răspuns:No! Please do not install DDR and SD RAM simultaneously.